Document 6506298

How to Start Using
Human Capital Management
Solution
Surasan Tengtrirat
surasan@xpsconsulting.com
29 February 2012
01.03.2012
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Agenda
Introduction
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
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XPS Consulting
An international consulting firm, locally own, formally operated as
Cromwell Business Resultancy Asia
Thought leaders in eHR and world class HR service delivery
Established in SE Asia in 2006; 30+ consultants in Thailand all
PeopleSoft HCM experienced. In our view: the best and biggest in
Thailand
Employ a global methodology; global quality standards (ISO
9001:2008) re-accredited in Thailand November 2009
Expertise recognised by global companies, e.g. Daimler (AAP
project)
Expertise recognised by Oracle (Oracle Certified partner)
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Our Thai Company Experience
XPS has an outstanding track record in assisting major corporations
from all sectors in Thailand, for example
Bank of Ayudhya (12,000)
Bangkok Bank (18,000)
Kasikorn Bank (14,000)
Krung Thai Bank (16,500)
Thanachart Bank (8,000)
Panasonic Electronic Works (5,000)
Bangkok General Hospital Group (5,000)
Siam Cement Group (18,000)
Bangchak Petroleum (1,500)
Oracle University Thailand & Vietnam
Oracle New Partner of the Year 2007 Award
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Agenda
Introduction
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
01.03.2012
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Assess Your HCM Requirements
HCM Life Cycle
Org Structure &
Manpower
Planning
Recruitment
Management
Payroll
Time &
Labour
Administer Workforce
Absence
Mgt
(Personal , Job Data,
Additional Data)
Career and
Succession
Planning
Profile
Mgt
Performance
Mgt
Training
Administration
Development Activities
(ie mentor, on the job
training)
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Individual
Development
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Assess Your HCM Requirements
PeopleSoft Product Portfolio
HR Analytics
Interactive
Dashboards
Performance Recruiting
Excellence
Solutions
Reporting &
Publishing
Succession
Planning
Ad-hoc
Analysis
Proactive
Alerts
ePerformance
Disconnected
Analytics
MS Office
Plug-in
Learning
Mgmt
eComp
Profile Management
eCompensation
eProfile
Service
Delivery
Excellence
eBenefits
eDevelopment
Web
Services
Oracle
Incentive
Comp
ePay
Workforce Communications
HRMS Portal Pack
Help Desk for HR
Time &
Labor
Administrative
Excellence
Core HR
Absence
Mgmt
Payroll
for NA
Workforce
Scheduling
Global
Payroll
Resource
Mgmt
Payroll
Interface
Benefits
Admin
Travel &
Expense
Stock
Admin
Activity
Based Mgmt
Pension
Admin
User Productivity Kit
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Assess Your HCM Requirements
Mostly Used in Thailand
HR Analytics
Interactive
Dashboards
Performance Recruiting
Excellence
Solutions
Reporting &
Publishing
Succession
Planning
Ad-hoc
Analysis
Proactive
Alerts
Disconnected
Analytics
Learning
Mgmt
eComp
ePerformance
MS Office
Plug-in
Profile Management
eCompensation
eProfile
Service
Delivery
Excellence
eBenefits
eDevelopment
Web
Services
Oracle
Incentive
Comp
ePay
Workforce Communications
HRMS Portal Pack
Help Desk for HR
Time &
Labor
Administrative
Excellence
Core HR
Absence
Mgmt
Payroll
for NA
Workforce
Scheduling
Global
Payroll
Resource
Mgmt
Payroll
Interface
Benefits
Admin
Travel &
Expense
Stock
Admin
Activity
Based Mgmt
Pension
Admin
User Productivity Kit
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Assess Your HCM Requirements
Prioritise Your List of Requirements
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Agenda
Introduction
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
01.03.2012
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Identify Implementation Approach
2 Tracks for Big Organisation or Big Set of Requirements
HCM
An a l y t i c s
Organisation Change
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Identify Implementation Approach
Single Track for Small Organisation or Small set of Requirements
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Identify Implementation Approach
Master Template and Rollout Approach
CLIENT
TEMPLATE
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Identify Implementation Approach
Pros and Cons of Each Approach
Building Blocks – Experiences Gain
Adaptability
Faster ROI
Temporally Interface Programming
Length of Implementation Project
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Identify Implementation Approach
Other Factors that Play Significant Roles
Start Payroll at the Beginning of the Year
Key Internal Targets
Internal Re-organisation
Merger / Acquisition Target
Obsoleted Legacy, Programming Language,
Hardware or Database
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Identify Implementation Approach
Identify Your Timeline
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Identify Implementation Approach
Late Start .
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Agenda
Introduction
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
01.03.2012
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Plan Your Resource Availability
Project Organisation
Executive Sponsor
CLIENT
Steering Committee
(Representatives to be agreed)
Product Advisor
Quality Management
Oracle
CLIENT
XPS
Project Manager
CLIENT / XPS
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Functional Leads
Technical Leads
CLIENT / XPS
CLIENT / XPS
Functional Team
Technical Team
CLIENT / XPS
CLIENT / XPS
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Plan Your Resource Availability
Involvement from Your Team
Need to have an HR business lead from each of your main
functions (e.g. manpower planning, personal administration,
training, etc.) joining the implementation team.
At least one for each business function
Key resources to work with the team so your full business needs can be
identified
Help analyse the gap between the PeopleSoft base processes and actual
requirements and thus also make decision on how to best bridge those gaps
and create agreed to-be processes
Support from your IT function to provide local IT knowledge and
technical resources particularly around current systems and data
sources.
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Plan Your Resource Availability
Average Involvement within Each Implementation Phase
Level of CLIENT anticipated involvement is as
followed:
Project Phases \
Functions
Initiation
Design
Build
Configure
Integrate
Test & Deploy
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Functional
Resources
25-50%
50-75%
25-50%
50-75%
15-25%
75-100%
Technical
Resources
15-25%
25-50%
15-25%
25-50%
50-75%
25-50%
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Plan Your Resource Availability
Get Your Team Trained
Standard Product Training – both functional and technical
Design Sessions – mapping standard product against your requirements
Functional Knowledge Transfer
Train-The-Trainer
Technical Knowledge Transfer
End User Training
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Agenda
Introduction
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
01.03.2012
True PeopleSoft Solutions by Experienced PeopleSoft Consultants
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Identify Risks and Mitigation Plans
Design Phase
Risk:
Non alignment with the Organisation’s policy
Mitigation:
Key-users to provide accurate information
Ensure alignment with HR service delivery scope
Minimise customisation
Agreed and realistic To-Be processes
Risk:
Copy of your existing HCM system
Mitigation: Strong HCM project policy and support from management
team
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Identify Risks and Mitigation Plans
Design Phase
Risk:
Create ‘wish-list’
Mitigation: All outstanding issues must be raised to Management for
immediate decision making
Risk:
Scope creep
Mitigation: FREEZE customisation list
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Identify Risks and Mitigation Plans
Build, Configure & Integration Phases
Risk:
“Garbage In” - Data Conversion
Mitigation:
Extensive data cleansing before conversion to UAT and
production systems
Conversion activities start as soon as design is in place
Risk:
“Garbage Out” - Interfaces
Mitigation:
Sufficient testing from all parties
Data Mapping Strategy
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Identify Risks and Mitigation Plans
Build, Configure & Integration Phases
Risk:
Lack of data privacy
Mitigation: Accurate and up-to-date role level security for maintaining
PeopleSoft system
Risk:
Inappropriate testing
Mitigation: User Acceptance Test (UAT) scenarios and UAT scripts are
created by key-users
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Identify Risks and Mitigation Plans
Test & Deploy Phases
Risk:
Inadequate testing
Mitigation: UAT undertaken by Key-users
Risk:
Lack of knowledge transfer
Mitigation: Create ‘expert’ users within the organisation
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Agenda
Introduction
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
01.03.2012
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Post Implementation Support Preparation
Make Sure You have Internal Team with Sufficient Skills
Detection
Classification
HR Users
Call
Receive or Open
Incident
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Resolution
Closure
HRIS
Support Team
User Admin
User Admin
Classify Incident
Search Solution
YES
User Admin
Investigation
Resolved?
NO
Accept Incident
Investigate Issue
NO
Resolve &
Recovery
Close
Softw are YES
Error?
HRIS
Resolve &
Recovery
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How to Start Using HCM Solution
In Summary
Assess Your HCM Requirements
Identify Your Implementation Approach
Plan Your Resource Availability
Identify Risks and Mitigation Plans
Post Implementation Support Preparation
01.03.2012
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01.03.2012
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