HOW TO READ A METER

HOW TO READ
A METER
We install meters which have been calibrated and certified for accuracy. All our installations are
fully sealed to ensure safety to the public and should not be interfered with.
You may require at some stage to read your own meter to either compare an actual reading
against an estimated one or to establish your consumption.
We have a number of different types of meter. In order to accurately read these meters please
follow the instructions below:
Roller Register Disc Meters
The image to the left illustrates a typical single-phase roller
register disc meter.
1
1.
To read the meter accurately, read the 5 digits from left to
right, including any zeros, e.g. 40861 (the dial indicated in
red is a test dial and should be ignored). When the total
number of units used reaches 99999 the register advances
again to 00000.
2.
This disc will rotate in the direction of the black arrow when
electricity is being used, its speed is dependent on the load.
3.
Our meters unique identification number.
4.
Security seals.
2
3
4
Roller Register Digital Meters
The image to the right illustrates a typical single-phase
roller register digital meter.
1.
2.
To read the meter accurately, read the 5 digits from
left to right, including any zeros, (the dial indicated in
red is a test dial and should be ignored). When the
total number of units used reaches 99999 the register
advances again to 00000.
The red LED will pulse when electricity is being
used, its speed is dependent on the amount of
electricity being used.
3.
Our meters unique identification number.
4.
Security seals.
1
2
3
4
Comfy Heat Digital Meter
The image to the left shows a typical Comfy Heat Meter.
1
1. To read the meter accurately, read the 5 digital digits from left to
right, including any zeros, e.g. 00003.
2
3
4
2. If reading the meter in the morning the display will show ‘Rate 1’
on the right hand side. In the afternoon the display will show
‘Rate 2’.
3. Always remember to take both Rate 1 and Rate 2 when reading
the meter. The additional rate can be shown be pressing the blue
button once
5
When the total number of units used reaches 99999 the register
advances again to 00000.
4. Our meters unique identification number.
5. Security seals.
Pointer Dial Meters
The image to the right shows a typical pointer dial meter.
We are currently in the process of replacing all pointer dial meters
and there are very few left on our Network. Should you find that you
have a pointer dial meter installed at your property, please contact
our Meter Department on 687762 to arrange a convenient
appointment for a replacement meter to be installed. This service is
provided at no cost to the customer.
Frequently Asked Questions
1.
When is the meter read?
Domestic customer meters are billed quarterly.
2.
How often is the meter estimated?
It is our policy to gain an actual reading for each account sent. However in line with our
General Conditions of Supply we reserve the right to send your account based on an
estimate of consumption if an actual meter reading is not obtained.
We will replace an estimated reading with a customer reading. Special meter readings can
be arranged at a customer’s premises by giving 3 full working days’ notice. Contact our
Customer Services Department on 687687.
3
The meter box housing the meter is broken. What should I do?
Contact our Revenue Protection Manager on 687663.
Frequently Asked Questions Continued
4.
The seals on your equipment is broken, what should I do?
Contact our Revenue Protection Manager immediately on 687663.
5.
I want to build an enclosure to cover your equipment, what should I do?
All meters and equipment are installed in accordance with our General Terms and
Conditions of Supply and must be easily accessible for our Staff to inspect and maintain.
For guidance contact our Meter Department on 687762.
6.
I have noticed something different about your equipment, what should I do?
Contact our Revenue Protection Manager immediately on 687663. They will arrange for a
representative to call and inspect our equipment, free of charge. Please ensure that access
to the service position is available.
7.
I’m making home improvements, the Manx Utilities equipment and meters may have
to be removed or re-sited to progress work, what should I do?
An Electricity Network Enquiry Form must be completed and submitted to the Manx
Utilities, who will arrange a site survey if required.
A contribution maybe payable by you towards the cost of providing the alteration to the
service. For guidance contact our Network Services Department on 687723.
Revenue Protection
No one other than our authorised officials are permitted to connect, unseal, remove or otherwise
alter our apparatus.
Tampering with our equipment is a criminal offence, doing so can also be extremely dangerous!
Should you suspect that a meter has been tampered with or you suspect someone is tampering
with their electricity supply then please contact our Revenue Protection Manager on 687663.
How can I get further information or advice?
Further information can be found on our website www.manxutilities.im alternatively contact our
Customer Services Team on 687687.
If you have any practical needs where we could help - for example providing this information in
another format (eg large print or in a different language) or are having difficulties completing
application forms please contact our Customer Services Team on 687687, during our office
hours.
Our office hours are 8.30am - 5.00pm Monday to Thursday and 8.30am - 4.30pm Friday.
————–—–———————-—-———————————————————————————————Manx Utilities • PO Box 177 • Douglas • Isle of Man • IM99 1PS
e: accounts@manxutilities.im • t: 01624 687687 • www.manxutilities.im
April 2014