LexisNexis® C.L.U.E. Property Agent How to Read October 2012

LexisNexis® C.L.U.E. Property
Agent How to Read
October 2012
INS0011
LexisNexis® C.L.U.E Property
Agent How to Read
October 2012
Confidential and Proprietary
ALL NAMES IN THE TEXT OR ON THE SAMPLE REPORTS SHOWN IN THIS DOCUMENT ARE OF FICTITIOUS PERSONS AND ENTITIES.
ANY SIMILARITY TO THE NAME OF ANY REAL PERSON, ADDRESS, SCHOOL, BUSINESS, OR OTHER ENTITY IS PURELY
COINCIDENTAL.
LexisNexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., Used under license. Other products and
services may be trademarks or registered trademarks of their respective companies.
Copyright © 2012 LexisNexis. All rights reserved.
C.L.U.E. Property Agent How to Read
INS0011
Table of Contents
Introduction
Introduction .............................................................................................................3
Report Header Section.............................................................................................4
Recap Section ..........................................................................................................4
Messages Section ....................................................................................................5
Search Request Section ...........................................................................................5
Reported Claim Summary Section ..........................................................................6
Appendix A: Full Sample Report............................................................................7
Appendix B: Setup Error Messages ........................................................................8
Appendix C: Policy Types ......................................................................................8
Appendix D: Cause of Loss.....................................................................................9
Appendix E: Loss Status Codes ..............................................................................10
By providing information about the loss history of an individual and a risk address,
C.L.U.E. Property helps you identify individuals who have previously filed losses with
contributing companies.
Copyright © 2011 LexisNexis. All rights reserved.
Optional enhancements to the C.L.U.E. Property report include:
• LexisNexis Real Property (The How to Read: Real Property Report will guide you
through this portion of your report.)
Whether you receive any or all of these enhancements is determined by the way your
account is set up. Therefore, reports for each account number you use may be different
from those ordered for other accounts.
3
C.L.U.E. Property Agent How to Read
INS0011
Report Header Section
Recap Section
This section identifies the report sent to you, including the report date and time. It shows
the name of the company/individual requesting the report, and the account number billed
for this report.
Recap information summarizes the C.L.U.E. Property results.
C.L.U.E. - COMPREHENSIVE LOSS UNDERWRITING EXCHANGE
PROPERTY REPORT
[3] INQUIRY PAGE: 1
[1] QUOTEBACK: 201007161337
ACCOUNT: 000-CX4
SPECIAL BILLING ID:
DATE OF ORDER: 08/27/2010
LEXISNEXIS
DATE OF RECEIPT: 08/27/2010
[2] REQUESTOR:
[4] C.L.U.E. REF. #: 00000000000000
[1]
Quoteback: This is the identification that matches your order to this report.
[2]
Requestor: This is the name or initial of the person who requested the report.
This field may be blank.
[3]
Inquiry Page: This is the page number of this C.L.U.E. report.
[4]
C.L.U.E. Ref. #: This is the 14-digit number used to identify this report within
the C.L.U.E. Property system. Use this number when calling for support and
when notifying consumers.
Copyright © 2011 LexisNexis. All rights reserved.
------------------------------------------------------------------------------------------------------------------------------------------------RECAP:
[5] RISK
- 1 CLAIM(S) REPORTED.
[6] SUBJECT - 0 CLAIM(S) REPORTED.
[5]
Risk: This indicates the number of claims for the Risk Address (the insured
address).
[6]
Subject: This indicates the number of claims that match the Subject(s) provided
by the inquiring customer at addresses other than the risk address.
4
C.L.U.E. Property Agent How to Read
INS0011
Messages Section
Search Request Section
The Messages section summarizes the information included in this report, or provide
general processing information.
This section shows the order information about the subjects and addresses that were used
to conduct the search. Only the information you sent with the order will be included here.
If you did not supply an element of information, the space for that field will appear blank.
------------------------------------------------------------------- MESSAGES -----------------------------------------------------------------[7] CURRENT CARRIER PROP REFERENCE NUMBER: 00000000000000
CURRENT CARRIER SEARCH - [8] INVALID ACCOUNT
[7]
Current Carrier Prop Reference Number: The reference number for Current
Carrier Report. This is the same number as the 14-digit C.L.U.E. Property report
reference number.
[8]
Invalid Account: This is an account set up error message. This indicates the
customer account is not set up to receive Current Carrier Report. Please
reference Appendix B for a list of error messages.
If an error message begins with “APP ERROR:" or "COMM ERROR:", it indicates that a
communications problem occurred before your order could be processed by the C.L.U.E.
Property application. You should try sending your order again at a later time. If you
receive any other error messages, please contact support at 1-800-456-6432 or via e-mail
at insurancelink@mailca.custhelp.com.
Copyright © 2011 LexisNexis. All rights reserved.
------------------------------------------------------------ SEARCH REQUEST------------------------------------------------------------SUBJECT #1 NAME: DOE, JOHN
D.O.B.: 11/10/1985 SSN: 111-11-1111
SEX:
POLICY #:
[9]TYPE: H
COMPANY:
[10] RISK ADDRESS: 4964 FAKE AVE
SAINT LOUIS, MO 63120-2240
[9]
Type: This is the insurance policy type. Please reference Appendix C for a list of
all policy types.
[10]
Risk Address: This is the insured address. It may or may not be the same as the
mailing address.
5
C.L.U.E. Property Agent How to Read
INS0011
Reported Claim Summary Section
This section lists loss information that matches the Risk Address provided in the report
request.
------------------------------------------------------ REPORTED CLAIM SUMMARY -------------------------------------------------THIS REPORT IS NOT A RECOMMENDATION. SUBSCRIBER SHOULD INDEPENDENTLY DETERMINE
WHAT
ACTION, IF ANY, TO TAKE. RISK CLAIMS REPORTED IN THIS SECTION MAY HAVE OCCURRED
PRIOR TO THE APPLICANT/POLICYHOLDER(S) ASSOCIATION WITH THE PROPERTY.
---------------------------------- -----------------------------------------------------------------------------------------------------------------RISK
[11]CLAIM
[12]
[13]
[14]LOCATION [15] CAUSE OF
[16]
SUBJ
DATE
POLICY
CAT
OF
LOSS
AMOUNT
MATCH
LOSS
TYPE
RELATED
LOSS
STATUS
PAID
----------------------------------------------------------------------------------------------------------------------------------------------------RISK
03/17/09
H
N
UNKNOWN WATER/C
7,500
** NARRATIVE INFORMATION BELOW REFERS TO ABOVE CLAIM
** DATE FILED: 07/18/09 BY: JANE LAURA DOE RELATION: INSURED
MS DOE STATES THAT HER NEIGHBOR'S CHILD LEFT THE HOSE RUNNING OUTSIDE HER BASEMENT
DOOR.
[11]
Claim Date Loss: This indicates the date the loss occurred.
[12]
Policy Type: This is the policy type indicator (see appendix C).
[13]
Cat Related: This field indicates if the loss was catastrophe related.
[14]
Location of Loss: This shows whether the loss occurred On or OFF the
premises (if known).
[15]
Cause of Loss: This indicates the reason for the claim. It is followed by a “/”
plus the loss status code. Please reference Appendix D for a complete list of
cause of losses and Appendix E for a list of loss status codes.
[16]
Cause of Amount Paid: This indicates the amount of each cause of loss type.
This is the actual dollar amount paid by the contributing company, exclusive of
any reserve dollars, and any deductible amounts.
Copyright © 2011 LexisNexis. All rights reserved.
6
C.L.U.E. Property Agent How to Read
INS0011
Appendix A: Full Sample Report
C.L.U.E. - COMPREHENSIVE LOSS UNDERWRITING EXCHANGE
PROPERTY REPORT
------------------------- PREPARED BY: COMPREHENSIVE LOSS UNDERWRITING EXCHANGE ---------------------C.L.U.E. INC., A LEXISNEXIS COMPANY
INQUIRY PAGE: 1
QUOTEBACK: 201007161337
ACCOUNT: 00000-CX4
SPECIAL BILLING ID:
CHOICEPOINT
REQUESTOR:
DATE OF ORDER: 08/27/2010
DATE OF RECEIPT: 08/27/2010
C.L.U.E. REF. #: 00000000000000
-------------------------------------------------------------------------------------------------------------------------------------------------------RECAP:
RISK
- 1 CLAIM(S) REPORTED.
IF YOU HAVE QUESTIONS, CONTACT:
-------------------------------------------------------LEXISNEXIS TECHNICAL SUPPORT
P. O. BOX 105179
ATLANTA, GEORGIA 30348-5179
TELEPHONE: 1-800-456-6432
REFER CONSUMERS TO:
-------------------------------------------------LEXISNEXIS CONSUMER CENTER
P. O. BOX 105108
ATLANTA, GEORGIA 30348-5108
TELEPHONE: 1-800-456-6004
C. L. U. E. IS A REGISTERED TRADEMARK OF LEXISNEXIS RISK SOLUTIONS INC.
SUBJECT - 0 CLAIM(S) REPORTED.
------------------------------------------------------------------ MESSAGES -----------------------------------------------------------------CURRENT CARRIER PROP REFERENCE NUMBER: 00000000000000
CURRENT CARRIER SEARCH - INVALID ACCOUNT
------------------------------------------------------------ SEARCH REQUEST-------------------------------------------------------------SUBJECT #1 NAME: DOE, JON
D.O.B.: 11/10/1985 SSN: 111-11-1111
SEX:
POLICY #:
TYPE: H
COMPANY:
RISK ADDRESS: 4964 FAKE AVE
SAINT LOUIS, MO 63120-2240
------------------------------------------REPORTED CLAIM SUMMARY------------------------------------------------THIS REPORT IS NOT A RECOMMENDATION. SUBSCRIBER SHOULD INDEPENDENTLY DETERMINE WHAT
ACTION, IF ANY, TO TAKE. RISK CLAIMS REPORTED IN THIS SECTION MAY HAVE OCCURRED
PRIOR TO THE APPLICANT/POLICYHOLDER(S) ASSOCIATION WITH THE PROPERTY.
---------------------------------- ----------------------------------------------------------------------------------------------------------------RISK
CLAIM
LOCATION
CAUSE OF
SUBJ
DATE
POLICY
CAT
OF
LOSS
AMOUNT
MATCH
LOSS
TYPE
RELATED
LOSS
STATUS
PAID
----------------------------------------------------------------------------------------------------------------------------------------------------RISK
03/17/09
H
N
UNKNOWN WATER/C
7,500
** NARRATIVE INFORMATION BELOW REFERS TO ABOVE CLAIM
** DATE FILED: 07/18/09 BY: JANE LAURA DOE RELATION: INSURED
MS DOE STATES THAT HER NEIGHBOR'S CHILD LEFT THE HOSE RUNNING OUTSIDE HER BASEMENT
DOOR.
Copyright © 2011 LexisNexis. All rights reserved.
7
C.L.U.E. Property Agent How to Read
INS0011
Appendix B: Setup Error Messages
Message
INELIGIBLE SEARCH
REQUEST
INSUFFICIENT DATA FOR
REQUEST
INVALID ACCOUNT
Description
Account number on order is not set up to order from this
state; order not processed. Check your account number to be
sure it is correct on the order. If you need to add this state to
your account, contact your account representative.
Insufficient data was entered to conduct search; order not
processed.
Invalid account number entered; order not processed. Check
your account number to be sure it is correct on the order. If
you selected an account number from the list, contact
C.L.U.E. Property support.
Copyright © 2011 LexisNexis. All rights reserved.
Appendix C: Policy Types
Type Codes
Description
B
Boatowners
C
Condominium
D
Flood
F
Fire
H
Homeowners
I
Inland Marine
J
Personal Umbrella
M
Mobile Home
Q
Earthquake
R
Ranch/Farm
T
Tenant
X
Other
8
C.L.U.E. Property Agent How to Read
INS0011
Appendix D: Cause of Loss
Cause of Loss Codes
ACCDL
Cause of Loss Codes
Description
Accidental Discharge/Leakage
APPL
Appliance Related Water
COLL
Collision Upset, Overturn
CONTA
Contamination
CRAFT
Watercraft
CREDT
Credit Card
DAMAG
Damage to property of others
DISAP
DISSC
DOG
EXTEN
FIRE
Extended Coverage perils
Fire
Intake of Foreign Objects
FREEZ
Freezing water (including burst pipes)
Hail
IDTHF
Identity Theft Restoration
LAE
Loss Adjustment Expense
LIAB
Liability (all other)
LIGHT
Lightning
LIVES
Livestock
MEDIC
Medical Payments
MOLD
Mold
MOVE
Earth Movement
OTHER
All Other
PHYDA
Physical Damage (all other)
QUAKE
Earthquake
SINK
Sink Hole
SLIP
Slip/Fall (Liability)
SMOKE
Smoke
THEFT
Theft/burglary
THFSC
Theft Scheduled Property
WC
Wind
Mysterious disappearance -scheduled property
FOROB
WATER
Weather Related Water
Dog Bite (Liability)
Flood
VMM
WIND
Mysterious disappearance
FLOOD
HAIL
WEATH
Description
Vandalism/Malicious Mischief
Water damage
Workers Compensation
Copyright © 2011 LexisNexis. All rights reserved.
9
C.L.U.E. Property Agent How to Read
INS0011
Appendix E: Loss Status Codes
Codes
Description
O
Open
C
Closed
S
Surbrogation
D
Under Deductible
P
Peril not Covered
W
Withdrawn
Copyright © 2011 LexisNexis. All rights reserved.
10