What is ITSM?

What is ITSM?
ITSM, Information Technolo
ogy Service Management, stands in contrast to technology‐centered
approaches of service deliverry to IT management and business interactio
on. Providers of IT services
have to consider the quality of the services they provide and focus on the relationship with
customers.
IT Service Management is offten equated with the Information Technollogy Infrastructure Library,
(ITIL) an official publication of the Office of Government Commercee in the United Kingdom.
However, while a version of ITSM is a component of ITIL, ITIL also coverrs a number of related but
distinct disciplines and the tw
wo are not synonymous.
What is ITIL?
ITIL® is the only consistent and comprehensive documentation of beest practice for IT Service
Management. Used by thoussands of organisations around the world, a whole ITIL philosophy has
grown up around the guidan
nce contained within the ITIL books. ITIL co
onsists of a series of books
giving guidance on the prrovision of quality IT services, and on the accommodation and
environmental facilities needeed to support IT.
Why are businesses adop
pting ITIL?
•
Reduced costs
•
Improved IT services through the use of proven best practice proce
esses
•
Improved customer saatisfaction through a more professional appro
oach to service delivery
•
Standards and guidancce
•
Improved productivityy
•
Improved use of skills and experience
•
Improved delivery of third
t
party services through the specification of ITIL or ISO 20000 as the
standard for service deelivery in services procurements.
BANGALORE ‐56007
75
INDIA
#P148, 12th MAIN, 11th CROSS, JEEEVAN BHIMA NAGAR
TEL: +91 80 25217475/ 76/ 77
FAX: 41255471
www.nuage.co.in
nuage@nuage.co.in
Which are the organisations that have adopted ITIL?
ITIL is used throughout the world
w
as a de‐facto standard. The principlees and methodologies have
been adopted by major organ
nizations such as Microsoft, HP, IBM, Philips, HCL, Infosys, I‐gate, Wipro,
TCS, BMC software, Cognizant, Ericcson, GE, ICICI, a host of others, an
nd numerous Government
departments. ITIL is branch and infrastructure independent
What are the ITIL V3 qualifications Schemes?
The ITIL Version 3 (V3) Qualifiications scheme provides a modular approach
h to ITIL certification, and is
comprised of a series of certificaations. There are four levels of certification within
n the V3 scheme:
•
ITIL V3 Foundation in IT Service Management
•
ITIL Intermediate Level ‐ Service Lifecycle & Service Capability Streams
•
ITIL V3 Expert Certificatee
•
ITIL V3 Master Qualificattion
Who should undergo ITILL certification?
ITIL certification is valuable fo
or every practicing and aspiring IT professional, particularly for the ones
who are in IT services. It is ap
pplicable for career starters and business prrofessionals to experienced
IT professionals who want to be proficient in IT Service Management. In today’s business climate, just
having a strong IT background is not sufficient. ITIL provides people with add
ditional skills such as systems
analysis and security managemeent as well as an understanding of overall businesss perspectives.
Is ITIL Foundation Certificcation in great demand?
Yes. As more and more organ
nizations and businesses are adopting ITIL, irrrespective of their product
and/or services, the demand
d for professional trained in ITIL is increassing steeply. ITIL certified
professionals are in high demand cutting across industries. ITIL® documen
ntation of best practices for
IT Service Management is acctively used by thousands of organizations around
a
the globe. Proof to
this can be found in major job
b search sites like Monster and Naukri.
BANGALORE ‐56007
75
INDIA
#P148, 12th MAIN, 11th CROSS, JEEEVAN BHIMA NAGAR
TEL: +91 80 25217475/ 76/ 77
FAX: 41255471
www.nuage.co.in
nuage@nuage.co.in
Trend watchers and experts in th
he IT industry say ITIL certification is
“A hot new certification, which
h is gaining rapid Momentum”. "Asia‐Pacific growth
g
for ITIL is going to be
large," said Tay Kheng Tiong, thee president of the IT Service Management Forum
m's Singapore chapter.
How is NUAGE different??
•
Nuage Compusys Techno
ologies Pvt Ltd is a company.
•
Nuage offers Infrastructure Management, Systems Design, IT staffing and
d Training Solutions.
•
Mentors have more than
n 2 decades of experience in the IT industry.
•
“Orthodox Class Room Method”
M
to enhance learning.
•
30 days, program to “se
eal in” knowledge, and make a candidate “Indu
ustry Ready”, Vis‐à‐vis a 2/3
day, program offered byy others.
•
Candidates can avail services of Nuage staffing team.
•
More than 7 Mock and
d Exams, which will enable the student to facee the certification exam with
confidence.
Who are our Target audience? How does the program benefitt a fresher or final year
student?
Anyone, who wishes to makee a career in Information Technology, IT ind
dustry is moving through a
tumultuous phase. Recession
n! Some say that the worst is over; some saay there is more of that to
come. All said it’s true that th
he companies have become choosier in term
ms of human resources. The
current trend is to have the best
b hires, and the people who have best skillls, and who can contribute
to the organization in terms of
o business. ITIL certification does just that. It sharpens skills, give one
the advantage of exclusivity and
a so that one can stand out from the cro
owd. Final year students of
MCA, BE, BCA, BBA , BBM, an
nd B.Sc. can get ITIL certified, while doing th
heir regular course, and be
industry ready with one off the most valued certifications, by the time the complete their
graduation.
BANGALORE ‐56007
75
INDIA
#P148, 12th MAIN, 11th CROSS, JEEEVAN BHIMA NAGAR
TEL: +91 80 25217475/ 76/ 77
FAX: 41255471
www.nuage.co.in
nuage@nuage.co.in
Course structure and Fees:
Program Name:
ITIL V3 foundation certification.
Program Duration:
30 days, 2 hours per day.
Timings:
Flexible. Based on requirem
ments.
Batch Size:
20 Max.
Course fee:
Rs.11, 030/‐ inclusive of all taxes.
Program Details:
TIL V3 foundation
Strictly based on the IT
syllabus.
Contact:
Sandeep.
Email:
sandeepk@nuage.co.in
Cell:
99167‐84555.
BANGALORE ‐56007
75
INDIA
#P148, 12th MAIN, 11th CROSS, JEEEVAN BHIMA NAGAR
TEL: +91 80 25217475/ 76/ 77
FAX: 41255471
www.nuage.co.in
nuage@nuage.co.in