G Why Choose a Genesys Gold Certified Partner

Why Choose a
Genesys Gold
Certified Partner
G
“Working with a trained and
certified partner can help a
company deliver a consistent
customer experience.”
enesys Gold Certified Partners have the knowledge, experience, and reputation
to provide the high quality solutions and service that your business needs and
demands. Utilizing the expertise of a Gold Certified Partner, you’ll be able to
fully optimize your Genesys investments, achieve better ROI, and reduce costs while
increasing customer satisfaction.
Sheryl Kingstone
Yankee Group
Gold Certified Partners will provide you with proven expertise and superior project
management skills as they have successfully completed rigorous audits of their services
and support process and capabilities, as well as in-depth product training and certification. Plus, they have established track records of complex customer implementations
to prove it.
Gold Certified Partners are Genesys Value-Added Resellers who exhibit their commitment to excellence with appropriate numbers of highly trained staff and methodology
to implement and support each installation in a timely manner. This methodology is
documented and audited by Genesys. And always, customer satisfaction is verified.
All Gold Certified Partners display a Gold Certification logo, a mark to ensure your
trust in the distinguished quality and earned reputation of each of these partners.
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Overview Brochure: Why Choose a Genesys Gold Certified Partner
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Customers Depend on Gold Certified Partners
“Working with Genesys Gold Certified partners is complete satisfaction because
they know how our environment, processes, and people work.”
- Satisfied Financial Services Customer
“Our Gold Certified partner has smart developers, a reliable support team, and
experience in project management. They have great patience and are very easy to
work with.”
- Satisfied Hospitality Customer
“We are very happy with the partner’s development team. Being Gold Certified,
they deliver quality and timely work, and fully understand our technical
atmosphere and requirements.”
- Satisfied Healthcare Customer
Genesys Gold Partners
Offer Expertise Across
Many Industries
Banking & Insurance
Business Services
Government
You can be assured that Genesys Gold Certified Partners are current in their skills and
abilities to architect and implement the Genesys solution specifically for your business. All
Genesys Gold Certified Partners are required to renew their certification every two years.
Each of these partners is audited to confirm comprehensive Genesys training, repeatable
practices, an impressive track record of consistent delivery, and satisfied customers; all to
ensure the best experience for you.
Healthcare
Hospitality
Manufacturing
Outsourcing
Genesys Gold Certified Partner Categories
Publishing & Media
• Genesys Gold Certified Suite Partner — Experts in CTi and contact routing
of all media types (Inbound voice, Outbound, E-mail, and Web), desktop integration,
reporting, Workforce Management and Genesys Voice Platform.
Retail
• Genesys Gold Certified Voice Platform (GVP) Partner — Expert level
technical competency for installation, administration, and maintenance of Genesys
Voice Platform as well as application development using Genesys Studio.
Telecommunications
To Learn More
Find out about each of the current Genesys Gold Certified partners at:
Technology
Transportation
Utilities
www.genesyslab.com/gold_cert_partner_list.html
If you are a Genesys partner interested in pursuing Gold Certification, please consult
with your Channel Account Manager or contact us at partners@genesyslab.com.
Genesys Worldwide
Genesys is the leading provider of software to manage customer interactions over the phone, Web and mobile devices. The Genesys software suite connects customers with the right resources — self-service, assisted-service and proactive
outreach — to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software
directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80
countries. These companies and agencies can leverage their entire organization, from the contact center to the back
office, to dynamically engage with their customers. As a result, Genesys stops customer frustration, drives efficiency
and accelerates business innovation. For more information visit: www.genesyslab.com, or call +1 888 GENESYS.
Americas
Corporate Headquarters
Genesys
2001 Junipero Serra Blvd.
Daly City, CA 94014 USA
Tel: +1 650 466 1100
Fax: +1 650 466 1260
E-mail: info@genesyslab.com
www.genesyslab.com
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Europe, Middle East, Africa
EMEA Headquarters
Genesys House
100 Frimley Business Park
Frimley
Camberley
Surrey, GU16 7SG United Kingdom
Tel: +44 1276 44 7000
Fax: +44 1276 44 7001
Asia Pacific
APAC Headquarters
Genesys Laboratories
Australasia Pty Ltd
Level 17, 124 Walker Street
North Sydney NSW 2060 Australia
Genesys and the Genesys logo are registered
trademarks of Genesys Telecommunications
Laboratories, Inc. All other company names
and logos may be registered trademarks or
trademarks of their respective companies and
are hereby recognized.
© 2010 Genesys Telecommunications
Laboratories, Inc. All rights reserved.
Tel: +61 2 9463 8500
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