INSTITUTIONAL MANUAL 2014 MOUNT HOTHAM SKIING COMPANY PTY LTD

Transcription

MOUNT HOTHAM SKIING COMPANY PTY LTD
INSTITUTIONAL MANUAL
2014
For information, pricing and bookings contact
Mount Hotham Skiing Company Ticket Office
P: 03 5759 4436
F: 03 5759 3164
E: tickets@hotham.com.au
W: www.hotham.com.au
CONTENTS
INTRODUCTION ..................................................................................................................................................... 2
NEW IN 2014 .......................................................................................................................................................... 3
SNOW PASS: MORE THAN JUST A TICKET .......................................................................................................... 3
GUEST INFORMATION WE REQUIRE & WHY WHEN BOOKING....................................................................... 3
IMPORTANT INFORMATION FOR GROUPS – LOST SNOW PASS CARDS ...................................................... 3
SCHOOL & TERTIARY GROUP PACKAGES ........................................................................................................ 4
HOTHAM SNOW GUARANTEE ............................................................................................................................ 4
SCHOOL & TERTIARY GROUP PRICING ............................................................................................................. 5
SNOWSPORTS LESSON BOOKINGS .................................................................................................................... 6
HELMET POLICY .................................................................................................................................................... 6
IMPORTANT INFORMATION FOR SMOOTH LESSONS ...................................................................................... 7
HOW TO BOOK YOUR .......................................................................................................................................... 8
GATE ENTRY INFORMATION ................................................................................................................................ 8
INSTITUTIONAL GROUPS BOOKING FORM ...................................................................................................... 10
RESORT FACTS & STATISTICS .............................................................................................................................. 11
SKI LIFT OPERATING HOURS & INFORMATION ................................................................................................ 12
USEFUL CONTACT DETAILS ................................................................................................................................ 13
BOOKING CHECK LIST ....................................................................................................................................... 13
ALPINE RESPONSIBILITY CODE .......................................................................................................................... 14
KEEPING STUDENTS SAFE IN THE SNOW........................................................................................................... 15
SLOW ZONES ....................................................................................................................................................... 15
SKI PATROL SNOW SAFETY TALKS ..................................................................................................................... 16
PRIVACY COLLECTION STATEMENT ................................................................................................................. 16
REFUND POLICY .................................................................................................................................................. 16
EXCLUSION OF LIABILITY .................................................................................................................................... 17
MOUNT HOTHAM SKIING COMPANY
Address: PO Box 140 BRIGHT VIC 3741
Phone:
03 5759 4444
Fax:
03 5759 3692
Email:
mhsc@hotham.com.au
Website: www.hotham.com.au
TICKET SALES OFFICE
Phone: 03 5759 4436
Fax: 03 5759 3164
Email: tickets@hotham.com.au
INTRODUCTION
320 hectares + 13 lifts. In a nutshell, we think Hotham has the best natural snow terrain in Australia...
Looking for a challenge? Take your pick from the myriad of steep valley runs Hotham is renowned for,
you know the sort that give your thighs a real work out. Intermediate runs you can ski all day, tree runs,
natural halfpipes, gullies and bowls, it's all here.
Want more? Go off piste with a FREE kat ride and discover Hotham's famous powder stashes or take the
Heli-Link to Falls Creek and enjoy the slopes of our sister resort, all on the same lift pass... how's that for
value?
This manual has been designed to assist you in providing your guests with the ultimate Australian alpine
experience. If you require any further information please do not hesitate to contact our experienced
ticket team (available year round).
Hotham Institutional Manual 2014
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F: 03 5759 3164
NEW IN 2014
Free Skiing from 1pm for all 5 day or greater tickets^
All guests who purchase a 5 day or greater lift pass can now ski for FREE from 1pm the day prior to the start date of
their ticket. This offer does not apply to the ‘5 day any day’ pass.
All guests who purchase a 1 through 4 day or greater lift pass can ski for FREE from 3pm the day prior to the start
date of their ticket. This offer does not apply to the ‘5 day any day’ pass.^^
Flexible Ticketing!
Guests who purchase lift tickets, group lessons, or kids Snowzone for 5 days or greater can take advantage of rest
days in 2014. This means that if you purchase a 5 day pass you can use it for 5 days over a 7 day period. Remember
lift tickets for 5 days or greater also include free access from 1pm the day prior to the ticket commencing.
Flexible ticketing duration:
5 of 7 Days
6 of 8 Days
7 of 9 Days
For Guests Ordering Rental:
Flexible ticketing does not cover rental equipment or clothing, so you need to make sure the guest orders this
appropriately. If the guest knows they are only skiing 5 days, then 5 days rental equipment will be sufficient,
however if the guest intends to have a rest day/s this needs to be taken into account. See below for examples for a
5 day ticket:
Skiing:
Day 1, Day 2, Day 3, Day 4, Day 5 = 5 Days Rental
Day 1, Rest, Day 2, Day 3, Day 4, Day 5 = 6 Days Rental
Day 1, Day 2, Rest, Day 3, Day 4, Rest, Day 5 = 7 Days Rental
SNOW PASS: MORE THAN JUST A TICKET
Snow Pass… Your ticket to everything you need to enjoy one day, or many days, at the snow. The days of
paper tickets are now in the past as the Snow Pass is YOUR pass to everything snow at Hotham and Falls
Creek. By organising your lift, lesson & rentals prior to your arrival means you’ll spend less time in queues and
more time on snow to maximise your Winter holiday enjoyment. Sounds easy? That’s because it is. Snow Pass
is your ticket to your next snow holiday.
GUEST INFORMATION WE REQUIRE & WHY WHEN BOOKING
As we load your guests pre-booked lift, lessons and rentals onto our Snow Pass Cards, without all requested
information on the ticket manifest, the Snow pass card is unable to be correctly linked to a guest’s profile.
Each card is individually linked, each time a guest returns to Hotham or Falls Creek, we are able to use their specific
information for their next visit – for example this means a guest who needs rental will have all of their details already
recorded with us making the collection of equipment a much quicker process. A Guest with an existing Snow Pass
Card who only wants tickets and or lessons will be able to bypass the ticket office and head straight to the lifts or
lesson meeting place – we will need the customer ID or Pass Media code which are both located on the Snow Pass
Card.
Any orders sent without all required information will not be entered.
IMPORTANT INFORMATION FOR GROUPS – LOST SNOW PASS CARDS
We strongly recommend the group organiser keep a spreadsheet of all Customer ID or Pass Media Codes and the
student’s name each pass is allocated to. If a student loses their RFID pass there is a $3.00 replacement fee. If we
do not know which card has been lost/allocated to which student you will need to purchase another pass (i.e.
School Student 5 Day Lift & Lesson @ $313.00) at the full rate rather than just the $3.00 card replacement fee.
Upfront payment is required.
^Any consecutive day ticket of 5 days or greater may be collected and used from 1pm the day prior. In the
instance the product includes rental from Hotham Sports, equipment may also be collected from 1 pm the day
prior. Please note that the afternoon use is for lifts only and that no lessons are included in the free half day.
^^Any 1 day through 4 day ticket or may be collected and used from 3pm the day prior. In the instance the
product includes rental from Hotham Sports, equipment may also be collected from 3pm. Please note that the
afternoon use is for lifts only and that no lessons are included in the free half day.
**Please note that while all care has been taken in the preparation of this manual we do not accept responsibility
for errors or omissions. Prices and details may be subject to amendment without notice. ***
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F: 03 5759 3164
SCHOOL & TERTIARY GROUP PACKAGES
SEASON DATES:
OFFICIAL OPENING:
OFFICIAL CLOSE:
Saturday 7 June 2014
Sunday 28 September 2014
BOOK EARLY
To avoid disappointment, we recommend that you book your trip as early as possible, especially if you
are planning to visit during school holiday periods.
All schools packages include unlimited use of all operating lifts at both Hotham and Falls Creek and a
1½ hour lesson each day up to 5 days. 6 or more day packages include 5 lessons only.
WHAT CONSTITUTES AN INSTITUTIONAL GROUP?
• School group packages are only available to full time primary & secondary students &
teachers/parents of attending students. Groups must be on a endorsed school trip.
• Tertiary group packages are only available to full time students and must be approved by the
university;
A signed letter confirming the group must be supplied on university letterhead at the time of booking.
• Teachers/Adults tickets do not include lessons.
Teachers are able to shadow students whilst they are participating in lessons and may receive some
tuition; this is dependent on class sizes. We can provide lessons for teachers/adults wishing to
participate in a lesson. Costing for teacher/adult lessons is provided on page 6.
COMPLIMENTARY TICKET RATIO
School Groups: 1 complimentary teacher/adult per 8 paying students
Tertiary Groups: 1 complimentary ticket per 20 paying students
• Additional teachers/adults attending as part of the organising excursion for School Groups may take
advantage of the adult prices below. The total number of adults must not exceed 50% of the total
number of students.
Example – A group consisting of 20 students would be entitled to 2 complimentary tickets and could
purchase a further 8 tickets at the additional adults price.
1 NIGHT SKIING SESSION IS INCLUDED IN ALL SCHOOL GROUPS (consisting of primary & secondary students)
TICKETS WITH 5 OR MORE DAYS DURATION.
WE HIGHLY RECOMMEND THE USE OF HELMETS FOR ALL GUESTS AND WRIST GUARDS FOR SNOWBOARDERS.
HOTHAM SNOW GUARANTEE
Our cancellation policy is in accordance with the SNOW GUARANTEE. Under this guarantee refunds will
only be issued on the condition that the agent/wholesaler provides a 100% refund to the guest.
The following conditions apply:
If, due to lack of snow, there are less than three lifts (inclusive of at least 1 lift that services an
intermediate trail) operating at 48 hours prior to your 3pm check-in time of your snow holiday, you may
choose to receive a credit or full refund on all pre-paid accommodation and lift company products. If
you decide to wait less than 48 hours prior to your 3pm check-in time to see if further lifts open, the
credit or refund will be granted based on the number of lifts operational due to lack of snow on the day
you request a refund. You may not cancel your holiday on the check-in date. The Snow Guarantee only
applies if a lift cannot open due to lack of snow on the major trail it services.
The guarantee does not apply if lifts are on wind hold – i.e. not able to open due to high winds, low
visibility or a combination of these weather elements or undergoing temporary maintenance.
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SCHOOL & TERTIARY GROUP PRICING
School Group Packages
PACKAGES ARE ONLY AVAILABLE TO FULL TIME STUDENTS & TEACHERS/PARENTS OF ATTENDING STUDENTS.
Student *
Teacher
Rentals
Lift & Lesson
Lift Only
SBP/SB^
Pants OR
Jacket
Pants AND
Jacket
Wrist
guards
Helmet
1 Day
74
90
47
29
39
7
21
2 Day
140
171
71
34
44
12
26
3 Day
199
245
107
39
49
17
31
4 Day
252
314
116
44
54
22
36
5 of 7 Day
313
390
127
49
59
27
41
6 of 8 Day
351
444
136
54
64
32
46
7 of 9 Day
388
496
146
59
69
37
51
Teacher/Adult Lesson: $27.00
(per person, per lesson)
* Student Packages available for FULL time primary and secondary students
^ Student SBP/SB rental packages include helmets.
SBP/SB packages include skis, boots and poles or snowboard and boots - please specify which
discipline
All 5 and more day tickets include one (1) night skiing session; either Wednesday or Saturday nights.
When there are less than 10 students within the group aged 11 & under (the 10 must be of the same
ability and discipline), students MUST go into the Kids Snowzone. Whilst there is no cost involved we
would appreciate to know numbers so we can allocate instructors and issue the correct tickets/lessons.
Our full day program is also available at the retail rate; no discounts apply.
Please note: Kids Snowzone AM lessons are at the Big D starting at 9.15 am
Tertiary Group Packages
PACKAGES ARE ONLY AVAILABLE TO FULL TIME STUDENTS AND MUST BE APPROVED BY THE UNIVERSITY;
A signed letter confirming group MUST be supplied on University letterhead
Rentals
Lift & Lesson
SBP/SB^
Pants OR Jacket
Pants AND Jacket
Wrist guards
Helmets
1 Day
108
47
29
39
7
21
2 Day
207
71
34
44
12
26
3 Day
293
107
39
49
17
31
4 Day
5 of 7 Day
369
116
44
54
22
36
436
127
49
59
27
41
6 of 8 Day
493
136
54
64
32
46
7 of 9 Day
544
146
59
69
37
51
^ SBP/SB packages include skis, boots and poles or snowboard and boots - please specify which
discipline
All School and Tertiary Products are non-commissionable.
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SNOWSPORTS LESSON BOOKINGS
To ensure correct instructor allocation for skiing and snowboarding lessons, the organiser must advise
the Snowsports Centre directly of numbers at least one week prior to your first lesson. Whilst we strive to
allocate the lesson times requested this is not always possible. Please contact Hotham Snowsports
Centre on 03 5759 4452 or email Snowsports@hotham.com.au to confirm your numbers and lesson time
one week prior to arrival.
Our 1:30pm lesson is usually less busy so you can be assured of a better student/instructor ratio and
more individualised attention at this time. The 1:30pm lesson also has a longer duration of 2 hours.
Lesson packages include a group lesson each day for up to 5 days
(i.e. 3 day rental & lesson package = 3 lessons, whilst a 6 day rental & lesson package includes 5
lessons).
LESSON TIMES ARE ALLOCATED ON A FIRST COME FIRST SERVED BASIS – TO AVOID DISAPPOINTMENT,
PLEASE COMPLETE & RETURN THE GROUP BOOKING FORM WITH YOUR PREFERRED LESSON TIMES.
HELMET POLICY
Mount Hotham Skiing Company (MHSC) in conjunction with the Australian Ski Areas Association ‘ASAA’
recommends the wearing of helmets for skiing and riding. Skiers and snowboarders are encouraged to
educate themselves on the benefits and limitations of helmet usage while emphasising that skiing and
snowboarding in a controlled and responsible manner at all times is the primary safety consideration for
all skiers and boarders.
In addition, MHSC require guests wear helmets while undertaking certain activities & programs within the
resort.
•
All guest participants in what is generally known as Kids and Children’s Snowsports School
Programs (Mighty Mites & Kids Klub) must wear an accredited ski or snowboard helmet. These
helmets are available FREE to participants in these programs or through Hotham Sports outlets in
conjunction with equipment rental.
•
All guest participants, of whatever age, in Snowsports School or other resort race programs,
which Involve or include terrain parks, pipes, skier/boarder cross and/or race courses will be
required to wear an accredited ski or snowboard helmet.
•
All guest participants, of whatever age, in pre-organised school group lessons, must wear an
accredited ski or snowboard helmet.
** All School Students (primary & secondary) SBP/SB Rental packages through Hotham Sports include a
Helmet
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IMPORTANT INFORMATION FOR SMOOTH LESSONS
Whether you are a returning group or this is your first visit with us we thought we would send you a
checklist to ensure your visit and your lessons go to plan.
1. Please ensure that you have sent an accurate breakdown of student numbers (skiers and
snowboarders) to both group bookings and the Snowsports centre. We cannot allocate a lesson
time to your group until this has been done. Please either email or ring your numbers through to
snowsports@hotham.com.au or 57594450.
2. You may choose a preferred lesson time but please understand that due to the enormous levels
of business at times we may not be able to give you your first choice. Please check with the
Snowsports centre for your allocated time. Once these times have been allocated they may
not be able to be changed. We are expecting the volume during the week of 5 July to reach
our capacity for lesson time allocation so we ask that you are flexible with your allocated lesson
times. The 1.30pm (2hr lesson) and the 12 noon lesson times will definitely be required this week
3. We strongly recommend that you do not allow your students to change from skiing to
snowboarding (or visa versa) during the week. This upsets the groups as you will have total
beginners in the new discipline who cannot ski/snowboard with your established groups. If you
do have a student who changes their discipline and requires another beginner lesson please
contact a Snowsports supervisor who may be able to allocate them into our 10.00am or 1.30pm
lesson times.
4. We allocate our instructors based upon student numbers only. Whilst teachers may join in the
student lessons their presence will increase the group sizes.
5. In some cases schools groups with small numbers may be asked to join other schools or with our
retail lessons at 10.00am or 1.30pm.
6. Once you have been allocated a meeting spot please ensure that all your students go to this
area for the week to avoid them being left in the meeting place.
7. If you have any students who do not fit into your main groups please see a supervisor who may
be able to fit them into another group.
8. 3.30pm lessons will cater to beginner students only.
9. Teachers or other helpers who bring primary school children with a secondary school group will
need to purchase kids Snowzone tickets for these students and take them to the Big D for their
lessons by 9.15am.
We are here to help make your and the students holiday a memorable one so please contact a
supervisor with any issues so we can try to rectify any situations prior to the end of your holiday.
Thank you for your help in making your visit an exceptional experience. Please do not hesitate to
contact us if you have any further questions.
SNOWSPORTS OFFICE CONTACT DETAILS;
Phone: 03 5759 4452
Email: Snowsports@hotham.com.au
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HOW TO BOOK YOUR TRIP
Booking your trip to Hotham couldn’t be easier, just follow the steps below. If you have any queries or
require further information or assistance with any aspect of your trip please do not hesitate to contact
us. Our staff are available year around to offer advice and assistance.
1. Book your accommodation and transportation. We recommend you do this well in advance
to avoid disappointment. You will find information regarding accommodation and transport
options within this manual.
2. Complete the Institutional Group Booking Form and fax, scan or email to our Advance Sales
Team, at least 2 weeks prior to arrival.
•
Email: tickets@hotham.com.au
•
Fax: 03 5759 3164
•
Mail: PO Box 140, BRIGHT VIC 3741.
•
If rentals are included in your package, please include your signed copy of
the Equipment Rental Agreement.
•
Tertiary Group: along with the completed booking form(s) we require a list
of students attending and their tertiary ID numbers, at least 2 weeks prior to
arrival.
3. An order confirmation will be emailed to you to confirm your booking. Payment is preferred
in advance (or upon arrival at the Hotham Central Ticket Office). Tickets will not be
issued without payment.
4. Payment options available are school cheque, direct deposit or credit card.
Direct Deposit:
Mount Hotham Skiing Company (ANZ)
BSB: 013 545
AC: 8375 54638
If paying via direct deposit, payment must be made at least 2 business days prior to arrival so
we can confirm your payment. Please use either your group name or order ID as the
reference
School Cheque:
Please make payable to Mount Hotham Skiing Company Pty Ltd.
5. If your package includes rentals, an electronic rental planner will be emailed to you upon
receipt of your order. The Rental Planner should be completed as per the instructions and emailed back at least one week prior to your arrival.
6. Contact the Mt Hotham Resort Management Board for Gate Entry information prior to your
arrival.
GATE ENTRY INFORMATION
Please contact the Mount Hotham Alpine Resort Management Board;
Phone: 03 5759 3550
Email: mhar@mthotham.com.au
Web: www.mthotham.com.au/travel/entry/
* You can now download our manual & booking forms (including our rental planner) from our
website; www.hotham.com.au
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INSTITUTIONAL BOOKING CONDITIONS AND INFORMATION
Hotham Equipment Rental
Where rentals is included in your package, this includes the rental of carve skis, boots and poles or
snowboard rental consisting of board and boots. All School Student Rental packages include a helmet.
Any alterations to equipment rented with Mount Hotham Skiing Company during your stay, can be
made on the spot at any of our Hotham Sports outlets.
I acknowledge and accept all booking terms and conditions outlined in this manual on behalf of the
school, students and teachers.
Teacher
Principal
Name:
Name:
Signature:
Signature:
Date
Date:
Page 9
Please complete & return (signed)
Booking Conditions:
• Minimum group size is 20 students;
• School group packages are only available to full time students and teachers/parents of attending
students as part of a endorsed school trip
• Bookings must be made at least 14 days in advance. Late bookings will be subject to availability.
Numbers must be finalised 72 hours prior to arrival;
• Prices are available to full time students only. Adults attending are priced as per details in this
manual;
• School packages are only available to legitimate school groups; combining of schools is not allowed
without prior approval from our ticket office. Tertiary group packages are only available to full time
students and must be approved by the university – a signed letter confirming the group MUST be
supplied on University letterhead;
• School groups are entitled to 1 complimentary teachers ticket per 8 paying students whilst Tertiary
groups are entitled to 1 complimentary ticket per 20 paying students;
• Please note; When there are less than 10 students within the group aged 11 & under (the 10 must be
of the same ability and discipline), students MUST go into the Kids Snowzone. Whilst there is no cost
involved we would appreciate to know numbers so we can allocate instructors
Our full day program is also available at the retail rate.
Please note: Kids Snowzone AM lessons are at the Big D starting at 9.15 am.
• Tickets will not be issued until they are paid for in full;
• If paying via direct deposit, payment must be made at least 2 business days prior to arrival so your
payment can be confirmed. Please use your group name or order ID as your reference
• Rental collection time must be arranged prior to arrival, a completed electronic Rental Planner must
be sent at least 1 week prior to arrival if rental is required;
• All tickets are to be collected by the trip coordinator from the Hotham Central Ticket Office;
• Once tickets are collected it is the coordinators responsibility to ensure they are handed out and
attached correctly (lost or stolen tickets will not be replaced);
• Tickets are non-refundable and non-transferable;
• A $3.00 replacement fee for pass media will be charged for any lost, stolen or misplaced tickets. Upfront payment of this charge is required.
• Lesson times for school groups must be arranged prior to arrival (refer to Schools Booking Form within
this manual). The coordinator must request preferred lesson times and confirm numbers of
skiers/snowboarders with the Hotham Snowsports Centre (03 5759 4452). Times are allocated on a first
come first served basis;
• For 6+ day packages, the lessons will be allocated to the first 5 days unless otherwise arranged;
• In the event of injury to any member of your group, it is the responsibility of the group
coordinator/teacher to return both the ticket and a medical certificate to the ticket office in Hotham
Central in order to request a snow credit, credit will only be considered for full days remaining after
the day the ticket is returned. Credit will not be considered if the ticket is returned on the last day.
P: 03 5759 4436
F: 03 5759 3164
INSTITUTIONAL GROUPS BOOKING FORM
School Name:
Contact Name:
Position:
Phone (BH):
On Mountain Phone:
Address:
State:
Suburb:
Postcode:
Email:
Accommodation:
Ticket Start Date:
Lesson time options:
8.30am (less crowded, best for beginners)
Noon (less crowded)
Ticket End Date:
Quantity
No. of Days
Cost per unit
Total Cost $
Please complete & return
Product
Lift & Lesson
School Students – Ski
School Students – Snowboard
Tertiary Students – Ski
Tertiary Students – Snowboard
Tertiary (FOC Organiser) – Ski
Tertiary (FOC Organiser) - Snowboard
Kids Snowzone Half Day
Kids Snowzone Full Day
Rentals
School Students – Ski
School Students – Snowboard
Tertiary Students - Ski
Tertiary Students - Snowboard
Tertiary (FOC Organiser) - Ski
Tertiary (FOC Organiser) - Snowboard
Teachers/Adults (School Groups)
Lift Only
Lift Only FOC
Rental Only - Ski
Rental Only - Snowboard
Rental Only (FOC)- Ski
Rental Only (FOC)- Snowboard
Lesson Only (Teacher) - Ski
Lesson Only (Teacher) - Snowboard
Extras
Night Ski – please circle: WED SAT
Night Ski FOC – please circle: WED SAT
Jacket (1 item )
Pants (1 Item)
Jacket & Pants (2 items)
Helmets
Wrist Guards
TOTAL
Total Days Skiing:
9.00am
10.30am
1.30pm (2 hour duration)
NB Tertiary group lessons retail 1.30pm only
**To confirm your lesson times, please contact the Snowsports Department one week prior to arrival - 03 5759 4452
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RESORT FACTS & STATISTICS
Hotham boasts the only alpine resort within Australia where the village is located ON TOP of the
mountain!
The ultimate ski in – ski out white experience
Season Opening
Saturday 7 June 2014
Season Closing
Sunday 28 September 2014
Number of Lifts
13
Ski Area
320ha (including Golden Point)
Summit Height
1861m
Highest Lifted Point
1845m
Village Height
1750m
Base Height
1450m
Hotham Airport
20km from resort, 10km from DP Village
Vertical Drop
395m
Terrain – Beginners
20%
Terrain – Intermediate
40%
Terrain – Advanced
40%
Longest Downhill Run
2.5km
Uphill Lifting Capacity
24,485 per hour
Grooming Machines
9, including 4 winch Kats
Average Natural Snow Depth
150cm
Average Snowfalls
300cm
Snowmaking
25ha
Snowmaking Guns
82
Terrain Park
3 parks - snow dependent
X - Country Trails
35km
X - Country Trail Fee
Free
Night Skiing
Wednesday & Saturday (6.30pm – 9.30pm)
Number of Beds
7,000 (including DP Village)
Restaurants/Eateries
17 (including DP Village)
Number of Bars
12 (including DP Village)
Childcare Centres
1
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SKI LIFT OPERATING HOURS & INFORMATION
Lift Name
Opens
Closes
Type
Length
(m)
Rise
(m)
Lift capacity
Passengers (per hr)
Big D *
8.30am
5.00pm
Quad Chair
396
64
2400
Big D *
(Night Skiing)
Wed & Sat Only
6.30pm
9.30pm
Quad Chair
396
64
2400
Blue Ribbon
8.30am
4.20pm
Triple Chair
710
271
1600
Cobungra Platter
(Dinner Plain)
9.00am
5.00pm
Poma
175
18
731
The Drift
8.30am
4.00pm
T-Bar
370
88
1285
Gotcha
8.30am
3.45pm
Quad Chair
472
140
2400
Heavenly Valley *
7.30 am Wed
to Sun ^
8.30am Mon
& Tue
4.20pm
Quad Chair
845
314
2400
Keogh’s
8.30am
4.00pm
Quad Chair
383
128
2400
Orchard
8.30am
3.45pm
Quad Chair
573
154
2400
Playground
* upper only
8.30am
4.30pm
Quad Chair
614
199
1000
Road Runner *
8.30am
4.30pm
Quad Chair
671
153
2400
Summit
8.30am
5.00pm
Quad Chair
595
98
2400
Summit Trainer *
8.30am
5.00pm
Poma
132
22
500
Village *
8.30am
4.30pm
Quad Chair
800
275
2400
Total lift capacity per hour 24,316
In addition there are two magic carpets at the Kids Snowzone. The bottom one is called Pups
Playground (17 metres in length) and the top one is known as Harry’s Hideaway (50 metres in length).
* Lifts serviced by snowmaking
^ 7.30am open run are subject to snow & weather conditions
Page 12
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USEFUL CONTACT DETAILS
Mount Hotham Skiing Company
Ticket Office Phone No
Ticket Office Fax
Snowsports Centre
Hotham Sports
03 5759 4436
03 5759 3164
03 5759 4452
03 5959 4424
Mount Hotham Resort Management Board
For resort entry, road conditions and cross country trail
03 5759 3550
Essential Services
Medical Centre
03 5759 3551
Ambulance
000
Ski Patrol
03 5759 3550
Police - Hotham - winter season only
03 5759 3535
Police - Bright
03 5755 1444
CFA - Emergency
03 5759 3000
CFA Office
03 5759 3089
Vic Roads (Snow conditions)
13 11 70
RACV
13 11 11
www.hotham.com.au
tickets@hotham.com.au
snowsports@hotham.com.au
skihire@hotham.com.au
www.mthotham.com.au
mhar@mthotham.com.au
BOOKING CHECK LIST
This check list has been provided purely to assist you in planning your trip and does not need to be
returned:
Have you booked and confirmed your:
Accommodation:
Transport:
Lodge:
Contact:
Company:
Contact:
Have you completed and returned the following forms:
No less than 7 days prior to arrival:
Ticket & Lesson Group Booking Form:
Confirmation:
Equipment Rental & Booking Conditions Agreement:
Resort Entry Form:
Confirmation:
If renting with Hotham Sports Equipment Rental Planner:
Pick up point:
Time:
Have you:
Arranged payment for your tickets, lessons & rental:
Arranged payment for your gate entry:
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ALPINE RESPONSIBILITY CODE
Regardless of how you enjoy your snow sport, always show courtesy to others and be aware that there
are inherent risks in all snow recreational activities that common sense, protective equipment and
personal awareness can reduce. These risks include rapid changes in the weather, visibility and surface
conditions, as well as natural and artificial hazards such as rocks, trees, stumps, vehicles, lift towers, snow
fences and snowmaking equipment.
Observe the code and share with others the responsibility for a great experience.
1.
Know your ability and always stay in control and be able to stop and avoid other people or
objects. It is your responsibility to stay in control on the ground and in the air.
2.
Take lessons from professional instructors to learn and progress.
3.
Use appropriate protective equipment to minimise the risk of injury.
4.
Before using any lift you must have the knowledge and ability to load, ride and unload safely and
always use the restraining devices.
5.
Observe and obey all signs and warnings. Keep off closed trails or runs.
6.
Give way to people below and beside you on the hill. It is your responsibility to avoid them.
7.
Do not stop where you are not clearly visible from above. Look uphill and give way to others when
entering/exiting a trail or starting downhill.
8.
Always ensure your equipment is in good condition and use suitable restraining devices to avoid
runaway skiing/boarding equipment.
9.
Do not ski, board, ride a lift or undertake any other alpine activity if your ability is impaired by drugs
or alcohol.
10.
If you are involved in, or witness an accident or collision, alert Ski Patrol, remain at the scene and
identify yourself to the Ski Patrol.
KNOW THE CODE. IT’S YOUR RESPONSIBILITY. FAILURE TO OBSERVE THE CODE MAY RESULT IN
CANCELLATION OF YOUR TICKET OR PASS BY SKI PATROL OR OTHER AUTHORISED PERSONNEL.
‘RESPECT GETS RESPECT’
FROM THE LIFT LINE, TO THE SLOPES, THROUGH THE PARK AND THE RESORT.
* Alpine Responsibility Code is subject to change without notice.
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KEEPING STUDENTS SAFE IN THE SNOW
A Teacher’s Guide
Welcome to Mt Hotham, regardless of how you enjoy your Snowsports, always show courtesy to others
and be aware that THERE ARE INHERENT RISKS in all snow recreation activities that common sense,
protective equipment and personal awareness can reduce.
These risks include rapid changes in weather, visibility and surface conditions, as well as natural and
artificial hazards such as rocks, trees, stumps, vehicles, lift towers, snow fences and snowmaking
equipment.
Whilst Snowsports carry with them inherent risks as outlined above, teachers can prevent many incidents
by encouraging students to stick to terrain appropriate to their ability level and to avoid regularly
congested areas.
In particular:
•
•
•
•
•
Avoid taking students to the Village Chair, Heavenly Valley or The Orchard until they are able to
confidently ski/ride the Sun Run, located near the Road Runner chair.
Slalom Gully is one of the busiest runs on the mountain and care should be taken in relation to
speed control and giving way to the downhill skier/boarder.
When skiing in Slalom Gully make predictable, controlled turns and stick to the edges of the run
where possible.
Encourage students to attend all their lessons regardless of their ability level as improved
technique directly correlates to decreased incidents.
Encourage students to read the Pocket Guide to Safety in Alpine Areas provided by the
Snowsports School.
Ryan Watts
Mount Hotham Snowsports Technical Director
SLOW ZONES
A message from Ski Patrol
To ensure safer skiing and snowboarding at Mount Hotham some areas have been designated SLOW
ZONES. These areas are generally where there is increased skier and snowboarder traffic such as the
convergence of runs and at the bottom of chairlifts. These areas are well signed with SLOW ZONE
banners and are highlighted on the mountain trail map. These areas are regularly monitored by Ski
Patrol.
Slalom Gully is one SLOW ZONE that is of particular concern to Ski Patrol and MHSC as it is a high use
area catering to skiers and boarders of varying abilities. As a consequence of the high numbers,
accidents are more likely to occur in this area. In recognition of this high risk area all skiers and
boarders, regardless of their ability, are expected to travel in a slow and controlled manner.
It is essential that students and teachers are aware of the SLOW ZONE areas at Mt Hotham before they
enter the slopes. Ski Patrol and other authorised personnel have the authority to remove lift privileges if
skiers or boarders who are deemed to be too fast or reckless in these areas.
Reckless skiing and boarding is often witnessed in school aged students who are moving onto runs that
are beyond their ability. To ensure students leave the mountain uninjured and do not cause injury to
other slope users, please insist that students not ski or board in areas that are beyond their ability.
Everyone needs to know how to stay in control and be aware of the mountain rules (Alpine
Responsibility Code) and the consequences of breaking these rules.
Ski Patrol and other authorised personnel will remove reckless or fast skiers and boarders from the
slopes.
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SKI PATROL SNOW SAFETY TALKS
As in past year’s members of the Hotham Ski Patrol are conducting Snow Safety talks. The talks are
designed to inform visitors touring or entering the Alpine region about the preparation and precautions
that need to be taken to ensure a safe and enjoyable experience in the Alpine environment.
The talks are run independently by members of the Ski Patrol and have the full support and assurance of
the Mount Hotham Resort Management Board. The Snow Safety talks are usually conducted in the
groups’ accommodation and preferably on their first night in the resort.
The Snow Safety Talks run by Ski Patrol are designed to inform the group about:
• The Alpine Environment and its unique climates
• Preparing for activities in the Alpine setting
• Snow Safety and how to avoid injury
• Basic survival skills in the Alpine surroundings
• Important places and phone numbers on the mountain.
These topics are related through active discussion with the group, video media and information cards
given to the group. The talks usually run for an hour and a half and a standard fee applies. For pricing,
please contact Ski Patrol. The fee is negotiable for small groups of 15 people or less.
Bookings are essential and numbers need to be confirmed. For more information please contact
Hotham Ski Patrol. Phone: 03 5759 3550 Fax: 03 5759 3693
Email: skipatrol@mthotham.com.au
PRIVACY COLLECTION STATEMENT
We collect the personal information required by this manual for the primary purpose of providing you
with the products or services you are seeking, and accordingly, if the personal information you provide
is incomplete and/or inaccurate we may be unable to provide you with those services. More detailed
information about the way we use, disclose and secure your personal information, and how you can
access that information can be found in our privacy policy, available by contacting us or by visiting our
website.
REFUND POLICY
As per the Terms and Conditions of your lift ticket NO REFUNDS will be made.
However, for a skier’s injury MHSC may consider a Snow Credit for the unused portion of the ticket,
which can be redeemed at Hotham Central Tickets for Lift products, at Pinnacle Hotham retail outlets
and Onsen Spa.
Conditions apply:
• Tickets must be submitted to Hotham Central Tickets along with a medical certificate ON THE
DAY OF INJURY.
Unused portion only applies to full days remaining on a consecutive day ticket.
No credit applies for the day of injury.
No credit will be issued for non-ski related illness/injury.
No credit will be considered on Season Passes unless Pass Insurance has been taken out.
Please refer to Conditions of Use on the back of the Lift Ticket and to the Alpine Responsibility
Code.
LOST TICKETS WILL NOT BE REPLACED
***Refund Policy is subject to change
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EXCLUSION OF LIABILITY
IMPORTANT DOCUMENT - PLEASE READ
EXCLUSION OF LIABILITY - WAIVER OF RIGHT TO SUE - YOUR ASSUMPTION OF RISK - THESE CONDITIONS AFFECT YOUR
LEGAL RIGHTS!
Falls Creek Ski Lifts Pty Ltd and Mount Hotham Skiing Company Pty Ltd being the Suppliers of
recreational services in the Falls Creek Alpine Resort and the Mount Hotham Alpine Resort respectively
supply and sell all Falls Creek Hotham Snow Pass Media (including Snow Pass Media Cards) and all such
services including skiing, snowboarding, tobogganing, snowtubing, skiing and snowboarding lessons,
snow making, snow grooming, the use of chair lifts, t-bars, poma lifts, moving carpet, rope tows,
helicopter flights between the resorts, the condition, layout, design, construction, maintenance,
grooming and use of ski/snowboard slopes and surrounds, including the presence of people or objects
thereon or nearby, and all other associated sporting activities or similar leisure time pursuits (recreational
activities) subject to the following conditions:
1.
By purchasing or participating in any recreational activities or by using any of the above facilities
or services, in either the Falls Creek Alpine Resort or the Mount Hotham Alpine Resort, you are
deemed to agree to these conditions.
2.
The Suppliers, their employees, directors and agents are not liable to you, your dependants or
legal representatives for personal injury or death suffered by you due to the recreational
activities not being supplied with due care and skill or not being reasonably fit for their purpose
or for breach of any other of the consumer guarantees applied by the Australian Consumer Law
(Victoria), or due to the negligence, breach of contract or statute or statutory duty by the
Suppliers.
3.
You acknowledge that the recreational activities are dangerous with many inherent risks and
hazards and as a consequence personal injury and sometimes death can occur and you
assume and accept all such risks and hereby waive the right to sue the Suppliers for any
personal injury or death in any way whatsoever caused by or arising from your participation in
such activities;
4.
You acknowledge that:
4.1
The Suppliers strongly recommend that all skiers and snowboarders wear accredited
helmets whenever skiing or snowboarding and also recommend that snowboarders wear
wristguards;
4.2
The wearing of an accredited helmet is compulsory for:
(a) all persons participating in skiing or snowboarding lessons in terrain, rail or half pipes,
freestyle or freeform lessons or programs, ski or snowboard racing, race training and
skiercross or boardercross; and
(b) all children aged 3 to 14 years whilst participating in ski and snowboard school
lessons or in any other snow sports program.
4.3
5.
You hereby waive the right to sue the Suppliers for any head or brain injuries and loss or
damage you may suffer due to your failure to wear an accredited helmet as
recommended and required by sub paragraphs 4.1 and 4.2 and you also agree to
indemnify and hold harmless the Suppliers against any claims by your dependants for
any loss or damage suffered by them due to your failure to wear an accredited helmet.
WARNING: If you participate in these activities your rights to sue the Supplier under the Australian
Consumer Law & Fair Trading Act 2012 if you are killed or injured because the activities were not
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supplied with due care and skill or were not reasonably fit for their purpose, are excluded,
restricted or modified in the way set out in paragraphs 2, 3 and 4.3 of this notice.
NOTE: The change to your rights, as set out in or on this notice, does not apply if your death or
injury is due to gross negligence on the Supplier’s part. Gross negligence, in relation to an act or
omission, means doing the act or omitting to do an act with reckless disregard, with or without
consciousness, for the consequences of the act or omission. See regulation 5 of the Australian
Consumer Law & Fair Trading Regulations 2012 and section 23(3)(b) of the Australian Consumer
Law & Fair Trading Act 2012.
6.
You must comply with the Alpine Responsibility Code and all signs or other directions of the
Suppliers and they may suspend or cancel your access to recreational activities at their
respective resorts in their absolute discretion for non compliance with the code, these
conditions, or for reckless or careless conduct.
7.
Despite any other provision of these conditions to the contrary, to the extent permitted by law in
no event will the Suppliers or their employees, directors and agents be liable to you in respect of
any claim for any indirect or consequential loss including without limitation personal injury,
financial loss (such as loss of profit, or use of capital or revenue or otherwise) or for any punitive,
exemplary, special or incidental loss or damage whether such liability arises in contract, tort
(including negligence), equity, breach of statute or statutory duty or breach of any consumer
guarantees.
8.
The Snow Pass Media card must be carried in your ski jacket at all times while you are on the
ski/snowboard slopes, but should be kept away from mobile phones, credit cards or other RFID
cards. It must be presented to the Suppliers’ authorised personnel upon request.
9.
All Snow Pass Media cards remain the property of the Suppliers and are not transferable and
cannot be sold. The Snow Pass Media card is reusable for future visits year after year when
loaded with the purchase of ski lift access, ski or snowboard lessons or ski and snowboard rental
products. No refund will be made if any lift service is not operating or for customer illness or injury.
10.
These conditions shall be governed by and construed firstly in accordance with the laws of the
State of Victoria and then in accordance with the laws of the Commonwealth of Australia. If any
of these conditions should be determined to be illegal, invalid or otherwise unenforceable, it
shall be deemed deleted and the remaining conditions shall remain and continue to be valid,
binding and enforceable.
* Exclusion of Liability is subject to change without notice.
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Dear Ski Trip Coordinator,
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Mob: 0407206367
Web: www.skitriphoodies.com.au
Page 19

INSTITUTIONAL MANUAL 2014 MOUNT HOTHAM SKIING COMPANY PTY LTD

Transcription

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