International Supplier Manual

International Supplier Manual
This Document outlines the standard operating procedures to be followed
by all overseas Suppliers to Officeworks Superstores Pty Ltd
March 2014
Version 2.1
International Vendor Manual
Contents
Customer Profile ............................................................................................ 4
At Booking with Freight Forwarder .............................................................. 5
At Receipt of Goods ..................................................................................... 6
Payment to Supplier ..................................................................................... 7
Container Loading ....................................................................................... 8
CFS/CY Operating Guidelines ..................................................................... 9
Trade Documentation ................................................................................ 10
Documents Required ................................................................................. 11
Container Fill Guidelines ............................................................................ 12
Carton Markings Standards....................................................................... 13
Size & Weight - Icon Specifications on Outer Shipping Cartons ............ 13
Purpose ........................................................................................................ 13
Applicability ................................................................................................ 14
Icon Application ......................................................................................... 14
Size ................................................................................................................ 14
Colours ......................................................................................................... 14
Icon Location .............................................................................................. 15
Icon Ordering .............................................................................................. 15
NOTE ............................................................................................................. 15
Heavy and Bulky Guidelines ..................................................................... 16
Safety Overview .......................................................................................... 16
Safety and Merchandise ........................................................................... 16
Labelling and Packing Requirements ...................................................... 17
Size and Weight Icons Specifications ....................................................... 19
Slip Sheet and M-Pallet (Cardboard Pallet)............................................. 20
Slip Sheet...................................................................................................... 20
Advantages ................................................................................................. 20
Slip Sheet Guidelines .................................................................................. 20
Slip Sheet Loading ...................................................................................... 20
M – Pallets (Cardboard Pallets) ................................................................ 21
Advantages ................................................................................................. 21
M-Pallet Dimensions ................................................................................... 21
Explanation of Intercons ............................................................................ 22
Ocean Transit Times Australia & New Zealand ........................................ 22
Summary of Origins .................................................................................... 22
Appendix ..................................................................................................... 22
1 – DHL North China Contact List ........................................................... 22
2 – DHL South China Contact List ........................................................... 22
3 – Pacific Network Contact List ............................................................. 22
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International Vendor Manual
4 – Shipping Order Template ................................................................. 22
5 – Commercial Invoice Example ......................................................... 22
6 – Supplier Document Checklist........................................................... 22
7 – Shipping Marks .................................................................................. 22
8 – Packing Declaration Example ......................................................... 22
9 – Fumigation ......................................................................................... 22
10 – Consignee Documentation ........................................................... 22
11 - Weight Icons ..................................................................................... 22
12 – Slip Sheet Loading ........................................................................... 22
13 – M Pallet Dimensions ........................................................................ 22
14 – Intercons ........................................................................................... 22
15 – Transit Times...................................................................................... 22
16 – Origins Summary ............................................................................. 22
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International Vendor Manual
Introduction
The purpose of this document is to provide guidelines for Officeworks international
Suppliers for the freight forwarding and consolidation of goods from overseas.
It provides some key steps to ensure the process runs smoothly and there are no
delays.
For the most up to date information please refer to:
http://www.officeworks.com.au/retail/content/suppliers
Customer Profile
1. Name of Customer: Officeworks Superstores Pty Ltd
2. ABN: 36 004 763 526
3. ACN: 004 760 526
4. Office details:
Supply Chain
Officeworks Superstores Pty Ltd
236 – 262 East Boundary Road
East Bentleigh, Vic 3165, Australia
Telephone: +61 3 8575 1775
Facsimile: +61 3 8575 1628
CGA Hong Kong
Coles Group Asia (Hong Kong)
21st and 22nd Floors, Tower 3, China Hong Kong City
33 Canton Road, Tsim Sha Tsui
Kowloon, Hong Kong
Telephone: +852 2730 1051
Fax: +852 2721 0975
CGA Dongguan
Coles Group Asia (Dongguan)
Room 1701, 1702 & 1705,
17th Floor, Star Crest Centre
Changhung Crossing, Changping RD
Changping Town
Dongguan City
Guangdong
Telephone: 86 769 83028923
Fax: 86 769 83028973
CGA Shanghai
Coles Group Asia (Shanghai)
Level 2 & 3
Platinum Building
No. 233 Taicang Road
Luwan District Shanghai, 200041
Telephone: +86 21 2308 6200
Fax: +86 21 2308 6203
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International Vendor Manual
At Booking with Freight Forwarder
1. Suppliers must make a booking with the Officeworks appointed Freight
Forwarder (Currently DHL) at least 7 working days before the Freight Forwarder
Due Date.

Air Freight Suppliers should generally book 2 days prior to requested flight
date (Freight Forwarder is currently Pacific Network)
2. Supplier booking cut off is 1500 hrs from Mon to Fri
3. To make a booking, send a completed Shipping Order form
(Refer Doc 4 - Shipping Order Template) to the Freight Forwarder office as per
the contact list by fax or email (Refer Doc 1 - DHL North China Contact List).

For South China and Hong Kong origins only send the shipping order
form to cmlbooking.isc@dhl.com

If you do not receive an acknowledgment to your email by return, please
contact the relevant person as per the South China contact list
(Refer Doc 2 - DHL South China Contact List)

Please ensure that all email queries to the freight forwarder re booking
release or FCR issuance indicate Brand Order #, FF Due Date, Event Code
(if any), Key code, S/O#, Brand, Origin, CFS or CY mode. Complete
information will assist in timely processing of enquiries.

Air Freight Suppliers should contact the origin office/agent
(Refer Doc 3 - Pacific Network Contact List) as soon as ready date of the
cargo is confirmed. Suppliers will then be guided on required
documentation and cut-off date/time.
4. On the shipping order form, please double check that the attached fields are
correct:














Supplier & Manufacture Name, Address and Contacts
Consignee
Country Of Origin
Port of Loading
Port of Discharge/ Place of Delivery
Shipping Terms
Brand Purchase Order number
Key Codes/ GTIN
Precise Cargo Description
Quantity to deliver
Unit of Measure (units or cartons)
Carton size
Buying terms
Port of loading and port of discharge.
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International Vendor Manual










Weight and Measurement
Mode of Delivery (CY or CFS)
Container Size Requested for CY
Est. Delivery Date (except “ex-works”)
Est. Cargo Ready Date (For “ex-works” only)
Whether Cargo contains Wooden Packing Material or not
Whether Fumigation has been made
Whether Export License id concerned
Freight Collect or Prepaid
The detail of local invoice (including: invoice title, post address, contact list)
Multiple updates to Shipping Orders cause delay – Suppliers should endeavour
to correctly complete the Shipping Order in full, first time.
5. The freight forwarder will release a booking within 24 hrs if the shipping order is
accurate and correctly completed. Incorrectly completed shipping orders will
result in delayed release of equipment (for CY) or delayed confirmation of
booking (for CFS).
6. Trade Documentation (CRC, packing list, packing declaration and commercial
invoice) is not required to make a booking. However, if it is possible to provide
this information at time of booking, this will speed the process up for payment of
invoice. Please note that the CRC is required at time of booking release for CY
containers (if applicable)
At Receipt of Goods
1. Suppliers are to deliver goods on the Freight Forwarder Due Date.
2. Deliveries are to be sorted by S/O, purchase order, APN / key code
3. CFS Deliveries (at time of delivery of goods).
Supplier to provide:
 Invoice - in Supplier’s name as per the purchase order
(Refer Doc 5 - Commercial Invoice Example)
 Packing List - with correct key code and Purchase Order numbers
 Cargo Release Confirmation (CRC) - if Coles Group Asia Supplier
 Packing Declaration
 Fumigation Certificate, Plastic Wrap Declaration, and other
documentation as per the detailed list below – refer “Trade
Documentation” section
 Cartons must be in good condition and appropriately labeled
Documentation received late could incur storage charges, late penalty
charges and delayed FCR issuance .
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International Vendor Manual
4. CY Deliveries.

Documentation (as per CFS deliveries) must be delivered to the freight
forwarder office within 48 hours of delivery of the first container(s) to the
container yard (or they can be emailed to cmldocument.isc@dhl.com for
South China and Hong Kong origins). This must include a Factory Load
Declaration.
5. Confirmation of draft FCR.

The Supplier must confirm the draft FCR within 24 hrs of the FCR being
issued. If the FCR is not confirmed within 24 hours, DHL will print the
original; subsequent amendments may incur an FCR re-issuance charge.
6. Supplier Check List.

A Supplier Check list is included in this manual. Use of this checklist will
ensure all documentation is provided as required
(Ref to Doc 6 - Supplier Document Checklist).
7. Maximum number of purchase order lines per FCR.

To minimize delays in processing and payment it is required that Suppliers
do not have more than 200 lines per set of documents.
Payment to Supplier

Officeworks will process payment according to the agreed payment terms (47
day terms preferred). Terms start from first day cargo is delivered to freight
forwarder.

The supplier/factory pays all origin charges prior to the release of FCRs, supplier
payment will be held until all Origin Fees have been paid to the Freight
Forwarder.
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International Vendor Manual
Container Loading
1. The Freight Forwarder will decide on equipment based on the information
submitted by the Supplier on the SO to ensure maximisation of container
utilisation (CY Management Program).
2. The Freight Forwarder will book space with carrier and inform Supplier of
carrier booking and expected vessel details.
3. If a Supplier does not submit the Factory Load Declaration to the Freight
Forwarder the Supplier will incur a penalty payment. The Fumigation
Certificate must be issued by an AQIS or MAF approved provider.
4. Cargo must be packed into a container to minimise any possibility of
movement whilst in transit. This is to avoid damages to cargo or injury to
personnel whilst unloading, or the possibility of stock collapsing on opening of
container doors. In the event of underutilized container cube, cargo must be
distributed at floor level to minimise movement whilst in transit.
5. All external stickers on the container pertaining to previous shipments must be
removed prior to stuffing
6. All containers must be inspected internally and externally to ensure that they
are sea-worthy, free of odor, dirt, soil, mud, debris and contamination, e.g. no
holes, dents, excess rust, door seals intact, locking mechanism in working
condition, etc. If any of the above is visible, the container must be rejected.
7. Officeworks cargo must not be packed together with any cargo of a ‘dirty
nature’, including: hazardous chemicals; pigments or dyes; oils; odour
permeating cargoes (e.g. coffee); second hand machinery
8. For advertised or priority lines the Freight Forwarder will advise the Supplier to
place these at the door end of the container.
9. No cartons are to be shipped without correct carton markings showing on the
export carton. (Ref to Doc 7 - Shipping Marks)
10. Cartons must be stowed upright wherever marked, with marks and numbers
facing the door
11. Heavy cargoes should be loaded at the bottom of the container. Heavy is
defined as per details outlined page 13 (Carton Marking Standards) NB: this
overrides sequential PO packing. Currently ‘Heavy’ is defined as an individual
carton weight of 16 kgs or more.
12. Extra care must be taken on the handling of fragile cargo e.g. glassware,
stoneware, and food products in glass jars, to avoid damages
13. The use of airbags is allowed with prior approval from Officeworks. However,
they must not be placed behind container doors as this can lead to container
doors being pushed out under pressure when opened.
14. Straw or any organic material cannot be used in packing of the container.
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International Vendor Manual
15. Bullet seals must be applied on the container and the seal number must be
shown in LogNet.
16. If using pallets, ensure that pallet load limits are observed (i.e. don’t put
1500kg on a pallet with specified weight limit of 1000kg).
17. Coles Group’s Heavy & Bulky standards must be followed. Ensure that loads
including items of individual weights >17kgs are loaded onto a pallet or are
positioned so that Coles Group team members unloading containers have the
option to utilize mechanical aids.
18. Bulky items, should be loaded on pallets, or loaded in such a way, that
extraction in Australia can be undertaken using mechanical aids and does
not compromise team member safety.
19. Ensure that loads are stable. Ensure shrink-wrap or alternative is appropriately
applied if goods are palletized to avoid movement during transit and
potential of collapse of load during destuffing at destination. Shrink-wrapping
must wrap onto the pallet.
20. Where loads are not palletized, ensure that they are secure so they do not fall
out as the container is opened, or as destuffing is taking place. This may
include, but not restricted to, netting of loads.
21. Ensure that loads are kept within the confines of the pallet footprint, where
possible. This will assist with both loading and unloading of pallets.
22. Where stock is palletized, it is requested that pallet heights do not exceed 1.6m
and are 1 tone in weight.
CFS/CY Operating Guidelines

Supplier must deliver cargo by S/O, purchase order, by APN / keycode, so that
cargo can be loaded, block stowed (not pillar stacked) nose to tail in complete
Brand/purchase order/keycode. The exception is advertised or priority lines which
should be placed at the door end of the container on CY loads.

Suppliers must submit the CRC for all at time of receipt, except for CY deliveries
when the CRC is required before release of booking.

A mate’s receipt with the DHL chop will be issued to Supplier upon receipt of cargo,
on arrival at CFS

The original FCR will be issued on payment of origin charges, submission of
complete set of documents and surrender of the Mate’s Receipt. No goods will be
shipped until FCR issued.
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International Vendor Manual

Product is to be packed according to the following priorities:

By brand by DC

By DC
Multiple DC’s in same state by approval of Officeworks. For multi-DC containers,
ensure highest volume DC is stowed first into container. (If an event order is included
must be packed together)
Trade Documentation
1. The negotiable document for the Supplier is the FCR
Preparation of FCR
 The Freight Forwarder will issue an FCR within 1 working day on settlement
of all origin charges and submission of complete and accurate
documents.
 FCR is issued per Supplier set of documents.
Please note if one region is delayed by customs the Supplier will be
requested to split the invoice.
 Shipper – must be same as specified on Shipping Order.
 For any QC processing, the FCR date will be after QC and receipt of CRC.
2. The Freight Forwarder will not issue an FCR if the Supplier has missing
documentation or origin charges have not been paid.

A draft FCR can be issued as long as the goods are not shipped prior to
issuance of the original FCR.
Please note that it can take up to 5 days for a release of original
fumigation certificate, original FCR can be issued prior to this certificate
being provided.
3. Supplier must submit all relevant documents for all CFS shipments to the Freight
Forwarder on or before cargo delivery day. For CY shipments all relevant
documents together with a completed Factory Pack Declaration (FPD) must be
submitted within 48 hours of container delivery to the carrier yard.
4. Documents are not required to be forwarded to Officeworks. The Freight
Forwarder will ensure that documents are forwarded to Officeworks for payment
purposes.
5. Please note that we cannot accept invoices that have an invoice number
greater than 10 characters.
Page 10
International Vendor Manual
Documents Required

Commercial Invoice

Packing and Weight List

Packing Declaration* (Ref to Doc 8 - Packing Declaration Example)

Fumigation Certificate* (e.g. natural, wooden products)
(Ref to Doc 9 - Fumigation)

Manufacturer Declaration* Details of manufacture for MDF or HDF/ Declaration
for Plush Toys

Cargo Release Confirmation (CRC) required at time of booking only when
Coles Group Asia is the buying Agent

Certificate of Origin (Form A)*

Country of Origin Declaration (CO)*

Dangerous Goods Certificate*

Factory Pack Declaration

Lead Cadmium Certificate* (for stoneware, porcelain, mugs)

A “new & unused” declaration to customs is required to state on the Supplier’s
commercial invoice for household & personal scales products: “We declare
that the scales are in a unused, non field stated and non-factory trialed state”

Name of consignee & notify party on shipping invoice/packing list & Forwarder Cargo
Receipt (Ref to Doc 10 - Consignee Documentation)
(* - Where Applicable)
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International Vendor Manual
Container Fill Guidelines
Container Type
20’ GP – VIC, NSW
20’ GP – QLD, WA, SA
40’ GP - VIC, NSW
40’ GP – QLD, WA, SA
40’ HC – VIC, NSW
40’ HC – QLD, WA, SA
CY Loadability CBM (to
be reviewed
at a later
date)
25
21
55
50
59
59
CY Load-ability
CBM (preferred)
Cargo Weight
28
28
58
56
59
60
19,000kg
19,000kg
23,000kg
23,000kg
23,000kg
23,000kg

Please note that the load ability standards will be managed based on economic
viability as agreed with Officeworks. This means CY/CY containers may be
released below the above standards where it is economic to do so. It also means
that 20’ containers may be used if viable

Authorisation for under utilized containers will be sent to Officeworks by email prior
to acceptance

The largest equipment size should be used and utilisation levels maximized
wherever possible
Page 12
International Vendor Manual
Carton Markings Standards
Size & Weight - Icon Specifications on Outer Shipping Cartons
Any packaged item or outer cartons moved as individual units or on shelf ready
packaging weighing in excess of 16kg, or is of a bulky nature (0.13 cubic metres or
greater in size, approximating measurements of 0.5m x 0.5m x 0.5m) must carry one of
the following approved Size and Weight Icons.
Purpose
To minimise workplace injuries and improve workplace safety by alerting person/s
lifting packages of a heavy or bulky nature.
Bulky Icon: For packages and outer cartons (weighing up to
17kg) moved as individual units or on shelf ready
packaging, where the carton size is larger than 0.13 cubic
meters (or approx 50CM x 50CM x 50CM).
Handling items within this category: Proceed with caution.
The use of a two person lift or a mechanical aid is to be
considered.
Heavy Weight Icon: For packages and outer cartons moved
as individual units or on shelf ready packaging (17kg up to
35kg category).
Handling items within this category: Proceed with caution.
The use of a two person lift or a mechanical aid is to be
considered.
Very Heavy Weight Icon: For packages and outer cartons
moved as individual units or on shelf ready packaging
(35kg up to 50kg category).
Handling items within this category: Warning. The use of a
team lift or a suitable mechanical aid is advised.
Extremely Heavy Weight Icon: For packages and outer
cartons moved as individual units or on shelf ready
packaging (51kg and above category).
Handling items within this category: Danger. A team lift or a
suitable mechanical aid is REQUIRED to lift products marked
with this weight warning.
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International Vendor Manual
Applicability
To be used by all Suppliers supplying heavy/bulky packages and outer cartons
moved as individual units or shelf ready packaged items to Officeworks. The Standard
does not apply to items moved on pallets or via other modes of bulk transportation.
Icon Application
The icon can be a black and white sticker or incorporated into the packaging design
as a pre-print. If black text does not provide a contrast to the package, an alternative
colour may be used in line with the size and weight icon specifications provided in this
document. The icon can be used in a swing ticket version for non-boxed products with
the product barcode sticker on back of ticket.
Size
Black and white size and weight icons can be printed in 3 sizes:
1. 50 x 45mm
2. 80 x 70mm – to be used on packaging or cartons with sides of the box being less
than 300mm depth
3. 110 x 95 mm – to be used on packaging or cartons with sides greater than 300mm
depth.
Where the size and weight warning icon is incorporated as part of the packaging
design, the icon should be no less than 50 x 45mm and no more than 110 x 95 mm.
Colours
To minimise costs of label production, the icons will be printed in black and white. On
single or 2-colour pack designs, the Weight Icons can be pre-printed in one colour
only onto the outer shipping carton or packaging providing it is a contrasting colour to
the product information and can be clearly differentiated by the customer. E.g. on two
colour jobs, use the brightest colour to print the size and weight icons.
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International Vendor Manual
Icon Location
Size and weight icon must be included and visible on the product packaging when
the item (gusset / sides of box) is stored and merchandised. Icons can be printed
directly onto the outer shipping carton or product packaging. If this is not possible;
place icon on the outer carton or packaging using a sticker or swing ticket.
Icons must be placed on at least two opposing sides of the package, with one of the
icons positioned within 10cm of the gross weight information so employees can assess
the risk of moving the load. Size and weight icons should be placed in a clear position
on the package:
 Do not bend labels over the edges of packages
 Do not place or labels over seams, closures or sealing tape
 Do not place or labels over barcodes or unique identifiers
All size and weight icons and tickets may be sourced from the nominated Suppliers below (the
use of these Suppliers is not mandatory).
Icon Ordering
Pre printed size and weight icons can be ordered from:
Roda Graphics
Melbourne – Ph 03 94312043, Fax: 03 9439 6964
Address: 13B Brougham St. Eltham Vic.
Kung Wo Brand Co
Hong Kong - Ph: 2785 0011, Fax: 2785 3840
Email address: ada@kungwo.com.hk
Address: 777 Yu Chan West St
2nd floor, Block A, Wing Hong Factory Bldg. Kowloon. HK
NOTE
There is no minimum quantity per order.
If ordering less than 1000pcs, from HK, Suppliers must pick up orders from HK printer.
Freight charges will be at Supplier cost for delivery outside of HK.
Where you have a heavy or bulky product available for shipment / delivery please
source the new icons or tickets showing the new size and weight icon and apply these
icons to the outer shipping cartons or product packaging.
Where you require artwork to print the size and weight icon directly onto the outer
shipping carton or heavy/bulky product packaging, the size and weight icons and
specifications are available in (Ref to Doc 11 - Weight Icons)
Any size and weight icons or tickets sourced outside the suggested providers must
ensure compliance to Officeworks standards and guidelines.
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International Vendor Manual
Heavy and Bulky Guidelines
Safety Overview
The essence of Safety RIGHT NOW is: everyone, everyday
 Caring for each other and our visitors
 Training and empowering each other to work safely
 Working together to prevent accidents
 All being accountable

The safety focus and structure demonstrates our commitment to taking care of each
other, our customers and our visitors in every location, everyday.
Safety and Merchandise
Merchandise is a fundamental part of Officeworks business, and ensuring that safety is
integrated into the purchasing process is integral to improving Officeworks safety
performance.
In particular, the manual handling of heavy and bulky merchandise has been
identified as a high risk activity. We have taken steps towards reducing this risk by
introducing a Standard for Managing Heavy & Bulky Products (the ‘Standard’).
The Standard outlines the process to be followed prior to the introduction or upon the
review of heavy and bulky merchandise across all Wesfarmers businesses.
Definitions:


Heavy products are individual items weighing 16kgs or more
Bulky products are 0.13 cubic metres or greater in size, approximating
measurements of 0.5m x 0.5m x 0.5m.
The Standard outlines minimum controls for managing products which have been
reduced to their least risky size and bulk, and which cannot be economically reduced
to smaller units.
The Standard applies to packages and outer cartons moved as individual units or on
shelf ready packaging. The Standard does not apply to items moved on pallets or via
other modes of bulk transportation.
The requirements within the Standard have been designed in accordance with the
weight or size classification of the product.
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International Vendor Manual
Labelling and Packing Requirements
Labelling and packaging requirements outlined in Table 1 and Table 2 below.
Table 1: Labelling requirements
LABELLING
DESCRIPTION OF REQUIREMENT
1 Gross weight information (product weight plus packaging
weight) must be included and visible on the outer product
packaging.
2
Where handles are provided, included ‘THIS WAY UP’
indicates to assist effective handling of the item.
3
A CATION: BULKY icon must be included and visible on the
product packaging when item is stored and
merchandised.
A CAUTION: HEAVY weight icon must be included and
visible on the product packaging when item is stored and
merchandised.
A WARNING: VERY HEAVY weight icon must be included
and visible on the product packaging when item is stored
and merchandised.
4
5
6
A DANGER: EXTREMELY HEAVY weight icon must be
included and visible on the product packaging when item
is stored and merchandised.
7
Size and weight icon marking must be placed on at least
two opposing sides of the package, with one of the icons
positioned within 10 cm of the gross weight information, so
employees can assess the risk of moving the load.
8
Size and weight icons should be placed in a clear position
on the package:
 Do not bend labels over the edges of packages
 Do not place labels over seams, closures or sealing
tape
 Do not place labels over barcodes or unique
identifiers
SIZE & WEIGHT CATEGORIES (KGS)
All
Bulky
10-16
17-35
36-50
51+
Table 2: Packaging requirements
PACKAGING
DESCRIPTION OF REQUIREMENT
1 Packaging should be made from materials which enable a
steady non-slip grip
2 Packaging should be able to be opened with a box cutter
Page 17
SIZE & WEIGHT CATEGORIES (KGS)
All
Bulky
10-16
17-35
36-50
51+
International Vendor Manual
3
4
5
6
7
8
Where possible, outer packages should be taped or bound.
Preference to avoid:
 Stapling or gluing of outer packages
 Timber outer packages
 Plastic or metal band around packages
NOTE: External strapping (only to be used where essential to
add stability of the carton or to attach the carton to a pallet
or skid).
Packaging must be strong enough to hold product weight,
accounting for exposure to refrigerated or external
environments, if applicable.
 Refer to Brand packaging standards where
applicable
Items should be packaged in a manner to avoid unexpected
contained product movement.
Where handles are provided, the packaging design should
meet the following requirements:
 There must be sufficient strength within the handles to
move the load
 When packaging weight is divided among a team lift,
no one person should lift more than 35kgs
 There must be a minimum 100mm separation
between sets of handles so that there is adequate
shoulder room for each person to take a position
around the package as part of a team lift
 The dimensions of the handles should allow for a
minimum of 100mm L X 30mm H X 40mm D for each
hand and should be set 412mm apart at their central
point, with sufficient width and form to enable a strong
and pain free grip
 Handles must be accessible when merchandised
(e.g. Should allow for easy access and clear grip
when placed on he shelving)
 The packaging must provide for a balanced & stable
load when lifted from the point of lift
 When lifted using the handles, the package should
not rise more than 750mm above the point at which
the handle is held so that the line of sight is not
blocked, and should not fall more than 800mm below
the point at which the handle is held so that the
package can be carried without being dragged on
the ground
Bags must be tied using a cable tie of a maximum 4mm
width
Heavy duty cable ties must not be used
Handles should be designed to carry a maximum weight of
140kgs
For items above 140kgs, handles may be used to assist
manipulation, But must not be used to attempt to lift an item
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International Vendor Manual
Size and Weight Icons Specifications
The weight classification, text and icons are displayed in the table below
Table 3: Specifications for size and weight icons
Weight
Classification
Text
Symbol
Bulky
CAUTION: BULKY
 CONSIDER TWO PERSON LEFT OR
MECHANICAL AID
17-35 kgs
CAUTION: HEAVY
 17-35KGS
 CONSIDER TWO PERSON LEFT OR
MECHANICAL AID
36-50 kgs
WARNING: VERY HEAVY
 36-50 KGS
 TEAM LIFT OR MECHANICAL AID
ADVISED
51 + kgs
DANGER: EXTREMELY HEAVY
 51+ KGS
 TEAM LIFT OR MECHANICAL AID
ADVISED
Page 19
International Vendor Manual
Slip Sheet and M-Pallet (Cardboard Pallet)
Supply chain encourages the use of Slip Sheet and M-Pallet (Cardboard Pallet) where
substantial unpack savings and reduction in manual handling can occur.
Any intended use should be discussed with Officeworks Supply chain
Slip Sheet
Advantages




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

Lighter Weight
Maximise cubic capacity in container
Fumigation is not required
Reduces damage to product caused by nails and splinters associated with
wooden pallets
Reduces container unpack costs
Reduces handling (OHS)
Speeds up the unpacking of containers
Slip Sheet Guidelines



Slip sheet dimensions: suggest 120 cm x 100 cm
Lips located adjacent to each other
Loading configuration on slip sheet:
– Calculate number of cartons per layer
– Calculate number of layer per slip sheet
– Number of slip sheets can then be decided
– Loose loading of odd cartons is subject to Officeworks’ approval
Loadplan of a stantard 40' container
Container dimensions: (L)1203.5 x (W)235 x (H)239.3 cm
1203.5cm
100 cm
120cm
Pallet# 1&2
Pallet# 3&4
22 pallets a row in 2 stacks
Pallet# 21 & 22
235cm
100 cm
Pallet# 23 & 24
Pallet# 25 & 26
18 pallets a row in 2 stacks
120 cm
Slip Sheet Loading
Ref to Doc (12 - Slip Sheet Loading)
Page 20
Pallet# 39 & 40
International Vendor Manual
M – Pallets (Cardboard Pallets)
Advantages









Light weight
Strong, durable
Made from recyclable material
Easy disposal
Fumigation not required
Price
Reduces container unpack costs
Reduces handling (OHS)
Speeds up the unpacking of containers
M-Pallet Dimensions - Ref to Doc (13 - M Pallet Dimensions)
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International Vendor Manual
Explanation of Intercons
Ref to Doc (14 – Intercons)
Ocean Transit Times Australia & New Zealand
Ref to Doc (15 - Transit Times)
Summary of Origins
Ref to Doc (16 - Origins Summary)
Appendix
1 – DHL North China Contact List
2 – DHL South China Contact List
3 – Pacific Network Contact List
4 – Shipping Order Template
5 – Commercial Invoice Example
6 – Supplier Document Checklist
7 – Shipping Marks
8 – Packing Declaration Example
9 – Fumigation
10 – Consignee Documentation
11 - Weight Icons
12 – Slip Sheet Loading
13 – M Pallet Dimensions
14 – Intercons
15 – Transit Times
16 – Origins Summary
Page 22