2015 EXHIBITORS MANUAL

Transcription

2015 EXHIBITORS MANUAL
IMPORTANT INFORMATION FOR ALL EXHIBITORS ATTENDING
THE 2015 MITRE 10 NATIONAL EXPO.
THE INFORMATION IN THIS MANUAL IS SUBJECT TO CHANGE.
EXHIBITORS SHOULD REFER TO THE MITRE 10 EVENT WEBSITE TO ENSURE
THEY ARE VIEWING THE MOST CURRENT VERSION OF THIS MANUAL.
www.mitre10expo.com.au
Document Issue Date: 10.07.2014
Document Version No: 1.00
EXHIBITORS MANUAL
Mitre 10 Australia Pty Ltd
2015 NATIONAL CONFERENCE & EXPO
To all Exhibitors attending the Mitre 10 2015 Expo
The exhibition is being held at the Gold Coast Convention and Exhibition Centre, exhibition
days are from February 10-12 2015.
THIS MANUAL HAS BEEN COMPILED FOR ALL EXHIBITORS attending the 2015 event – shell
booth and custom/space only.
The information provided in this Manual is to assist you with your exhibition display. In
order to ensure that all your requirements are met, please read this Manual carefully as it
contains important information. Complete all of the necessary forms and submit each form
to the appropriate company.
If you have any enquiries regarding the information contained in this Manual or about the
event in general please contact the relevant contracted party (refer to 1.1 of this Manual) or
the Mitre 10 Project Manager for this event:
Karen Fahey
Marketing Operations Manager
Phone: 03 9703 4244 | Mobile: 0419 826 588
Email: expo2015@mitre10.com.au
We look forward to your cooperation and participation in this
exciting exhibition for Mitre 10 Australia Pty Ltd.
Please note that if you do not require a modular display stand to be built for you (i.e. you
are arranging to build your own stand), it is important that you contact;
Trudi Flemming Senior Account Manager – Exhibitions
Moreton Hire
trudi.flemming@moreton.net.au
0417 756 494
Page 2 of 21
EXHIBITORS MANUAL
CONTENTS
1
GENERAL INFORMATION ........................................................................................... 5
1.1
KEY CONTACTS............................................................................................................ 5
1.2
VENUE ........................................................................................................................... 5
1.3
VENUE MAP .................................................................................................................. 6
1.4
ATMS ............................................................................................................................. 7
1.5
BANKS ........................................................................................................................... 7
1.6
FIRST AID ...................................................................................................................... 7
1.7
MEDICAL CENTRE ........................................................................................................ 7
1.8
NAME BADGES/LANYARDS ......................................................................................... 7
1.9
PARKING ....................................................................................................................... 7
1.10 PHARMACY ................................................................................................................... 7
1.11 WORKPLACE HEALTH AND SAFETY........................................................................... 8
1.11.1 SAFETY RULES FOR EXHIBITORS ................................................................... 8
2
LINKS AND DOWNLOADS............................................................................................... 9
3
TERMS AND CONDITIONS .............................................................................................. 9
4
ACCESS TO GCCEC ....................................................................................................... 9
4.1
GENERAL ACCESS ....................................................................................................... 9
4.2
CONTRACTORS / WORKERS ....................................................................................... 9
4.3
EXHIBITOR ACCESS TIMES ....................................................................................... 10
4.3.1 VENUE ACCESS TIMES FOR EXHIBITORS: .................................................... 10
4.4
FREIGHT FORWARDING / TRANSPORT / LOGISTICS / DELIVERIES ...................... 10
4.4.1 DELIVERY/COLLECTIONS TIMES FOR EXHIBITORS: .................................... 11
4.4.2 LABELS .............................................................................................................. 12
4.4.3 RETURN FREIGHT / COLLECTION OF FREIGHT AFTER THE SHOW............ 12
4.4.4 STORAGE .......................................................................................................... 12
4.4.5 COLLECTION OF GOODS................................................................................. 12
4.5
NON COMPLIANCE ..................................................................................................... 12
4.6
STAND APPROVALS ................................................................................................... 13
5
ANIMALS .......................................................................................................................13
6
AISLES AND EXITS ........................................................................................................13
7
BALLOONS ....................................................................................................................13
Page 3 of 21
EXHIBITORS MANUAL
8
LPG CYLINDERS............................................................................................................13
9
ATTIRE & CODE OF CONDUCT ......................................................................................13
10 AUDIO VISUAL ...............................................................................................................14
11 BANNER RIGGING .........................................................................................................14
12 CEILING HEIGHT............................................................................................................14
13 CLEANING OF STAND ...................................................................................................15
14 COMMUNICATION (TELEPHONES AND DATA) ..............................................................15
15 CUSTOM STAND DESIGNS ............................................................................................15
15.1 STAND CONSTRUCTION REGULATIONS ................................................................. 15
15.2 DISABLED ACCESS WITHIN EXHIBITS...................................................................... 16
15.3 RAISED FLOORS, STAIRS AND RAMPS WITHIN EXHIBITS ..................................... 16
16 ELECTRICAL APPLIANCES ...........................................................................................17
17 EQUIPMENT HIRE ..........................................................................................................17
18 EXHIBITION FLOOR PLAN .............................................................................................18
19 FLORAL ARRANGEMENTS ............................................................................................18
20 FIRE REGULATIONS ......................................................................................................18
20.1 FLAMMABLE PRODUCTS ........................................................................................... 18
20.2 FIRE FIGHTING EQUIPMENT ..................................................................................... 18
20.3 FIRE PROOF MATERIALS........................................................................................... 19
21 FOOD & BEVERAGE ......................................................................................................19
21.1 FOOD SAMPLING ........................................................................................................ 19
22 SUBSTANCE DISPOSAL ................................................................................................20
23 VEHICLE DISPLAYS .......................................................................................................20
24 WATER & WASTE SERVICE TO PITS .............................................................................20
25 APPENDICIES ................................................................................................................21
Page 4 of 21
2015 EXHIBITION MANUAL
MITRE 10 NATIONAL CONFERENCE & EXPO
10-12 February 2015
1
1.1
GENERAL INFORMATION
KEY CONTACTS
Gold Coast Convention & Exhibition
Centre
Karen Fahey
Marketing Operations Manager
Ph: 03 9703 4244 | Mobile: 0419 826 588
Annelies Aalbers
Key Projects Assistant
Ph: 03 9703 4341 | Mobile: 0418 781 385
Email: expo2015@mitre10.com.au
Sascha Huckstepp
Event Services Planner
Ph: 07 5504 4028
Fax: 07 5504 4001
Email: shuckstepp@gccec.com.au
www.gccec.com.au
Mitre 10 has appointed the following
service providers to support their 2015
exhibition:
Moreton Hire
Moreton Hire Exhibitors Services
Jamie Favios
Account Coordinator
Ph: 07 3307 4414
Fax: 07 3307 4449
Mob: 0409 631 720
Email: jamie.favios@moreton.net.au
Registrations, Accommodation & Flight
Bookings
Please use our dedicated registration area
(accessed via www.mitre10expo.com.au ).
If after visiting this page you still need
assistance then please contact
Agility Fairs & Events
expohelp@agilitylogistics.com
Phone: 03 9330 3303
Fax: 03 9330 3337
www.agilitylogistics.com
1.2
The OzAccom Group
Toll Free: 1800 814 611
VENUE
The Mitre 10 “Building Successful ‘consumer driven’ Independents” Expo will be held at:
Gold Coast Convention and Exhibition Centre (GCCEC)
Cnr Gold Coast Highway & TE Peters Drive
Broadbeach QLD 4218
The exhibition itself will take place on Tuesday 10th to Thursday 12th February in the Central Rooms
and Halls 1-4 of the Gold Coast Convention and Exhibition Centre (GCCEC).
Page 5 of 21
10-12 February 2015
Tuesday 10th February is the Business Session which will be held at Jupiter’s Hotel Pavillion
Ballroom.
Refer to the Program page on our event website for more information on the Agenda.
1.3
VENUE MAP
Page 6 of 21
10-12 February 2015
1.4
ATMS
There are 2 ATMs situated on the ground level foyer in between the GCCEC reception desk and the
Expo exit.
1.5
BANKS
The following banks are in close proximity to GCCEC:
ANZ
2713 Gold Coast Highway
Broadbeach QLD 4218
Westpac Bank
23 Victoria Avenue
Broadbeach, QLD 4218
Commonwealth Bank
16 – 18 Albert Avenue
St George Bank
Cnr Gold Coast Highway &
Hooker Boulevard
Shop 129
Pacific Fair Shopping Centre
1.6
FIRST AID
A first aid room is available and is located on the ground floor. Authorised first aid trained staff are
available during all hours of operation.
1.7
MEDICAL CENTRE
Broadbeach Central Medical, 15 Victoria Square, Ground Floor, Broadbeach - Phone: 07 55328666
1.8
NAME BADGES/LANYARDS
Delegate name badges and tickets will be available for pickup from the Registration & Customer
Service desk from 7.30-9.30am Tuesday 10th February 2015.
It is not possible to receive your delegate tickets or name badges prior to the event. If you have a
query about event registrations please contact OzAccom Group on Toll Free: 1800 814 611.
1.9
PARKING
The GCCEC offer an automatic car parking system. The cost is $10.00 per vehicle per entry
payable upon exit.
1.10 PHARMACY
Bisson’s Pharmacy Broadbeach
Niecon Plaza, Victoria Ave, Broadbeach
Phone: 07 5592 1005
Page 7 of 21
10-12 February 2015
1.11 WORKPLACE HEALTH AND SAFETY
All GCCEC personnel must abide by all relevant legislation, standards, codes of practice and
GCCEC Workplace Health and Safety policies. GCCEC endeavors, so far as practicable, to conduct
its activities in such a way so as to maintain a safe workplace.
It is a standard prerequisite for all contractors and sub-contractors to review, comply and
acknowledge our Workplace Health and Safety Policy and Procedures before work can commence
on-site.
All workers performing duties on-site are firstly required to attend a short induction outlining GCCEC
evacuation procedures and general Workplace Health and Safety standards.
1.11.1 SAFETY RULES FOR EXHIBITORS
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10-12 February 2015
2
LINKS AND DOWNLOADS
By clicking on any of the links below you will be directed to the relevant PDF form on the GCCEC
website.
F1.0 - Account Form
F2.0 - Banner Rigging Request Form
F3.0 - Exhibitor Catering Form
F4.0 - Delivery Label
F5.0 - Fire Works Application Form
F6.0 - Cabled Internet Connection Form
F7.0 - Phone Comms Connection Form
F8.0 - Lifting Equipment Hire Order Form
F9.0 - Plumbing Water - Waste Request Form
F10.0 - Stand Cleaning Order Form
3
F11.0 - Beverage Sampling Form
F12.0 - Food Sampling Form
F13.0 - Banner Delivery Label
F14.0 - Contractors Agreement
F15.0 - GCCEC Safety Rules
F16.0 - Equipment Hire Form
F17.0 – Storage Form
F18.0- Labour Services Form
TERMS AND CONDITIONS
It is a standard prerequisite for all on-site contractors and sub-contractors to review, acknowledge
and complete an on-site induction and the GCCEC Contractors Agreement Form. (F14.0 above)
All contractors and sub-contractors must also acknowledge and comply with the GCCEC “Standard
Conditions of Hire” and “Operating Policies and Procedures” before commencing work on-site at
GCCEC.
Other terms and conditions relating to GCCEC can be found on the GCCEC website
www.gccec.com.au
4
4.1
ACCESS TO GCCEC
GENERAL ACCESS
The GCCEC has an obligation to all personnel and visitors to protect their health and safety whilst
on-site. In addition, as exhibitors, contractors or individuals accessing the site, there is a reciprocal
obligation to ensure that work activities do not endanger the safety of workers or others.
To ensure we both meet our legal obligations, the GCCEC has drafted a ‘Contractors Agreement’
that must be entered into by all persons undertaking work at the GCCEC. All persons undertaking
work must be supplied with a copy of the Contractors Agreement which must be signed and
returned to the Building Services Department before commencement of work.
In addition, contractors are required to provide a Certificate of Currency for both Work Cover and
Public Liability Insurance policies.
Contractors must report to the Security Office on arrival on each visit to GCCEC and will be required
to undertake an on-site safety induction before commencement of work. Visitor identification or
contractor passes will be issued by security and must be worn at all times whilst on-site.
4.2
CONTRACTORS / WORKERS
Page 9 of 21
10-12 February 2015
All persons undertaking work at the GCCEC must comply with the following requirements:
Enter into the Contractors Agreement
Comply with pass requirements
Advise the Security Communications Room of the details of all persons requiring a pass,
before they arrive at the GCCEC (Fax 5504 4213, email security@gccec.com.au or
phone 07 5504 4050)
Return the pass each time you leave the GCCEC.
All supervisors are responsible of the passes of their employees.
Passes are issued in series. Failure to return any pass resulting in compromising the pass
series will result in a charge to the contractor or worker of $300.
4.3
EXHIBITOR ACCESS TIMES
All exhibitors must wear the name badge and any pass supplied at all times when inside the
GCCEC.
4.3.1 VENUE ACCESS TIMES FOR EXHIBITORS:
THIS INFORMATION MAY BE SUBJECT TO CHANGE – EXHIBITORS SHOULD REFER TO
THE MITRE 10 EVENT WEBSITE FOR THE UPDATES www.mitre10expo.com.au
EXHIBITOR MOVE IN
Custom Stands/Space Only Exhibitors
Hall 4: Sunday 19th Jan 10am - 10pm & Monday 20th Jan 8am – 10pm
Hall 2 & 3: Sunday 19th Jan 10am - 10pm & Monday 20th Jan 8am – 10pm
Hall 1 & Central Rooms: Sunday 19th Jan 10am - 10pm & Monday 20th Jan 8am – 10pm
Shell scheme / pre-built stands
All Halls & Central Rooms: Monday 20th Jan 8am – 10pm only
EXHIBITOR MOVE OUT
Custom Stands/Space Only Exhibitors
Friday 24th Jan 8am – 10pm & Saturday 25th Jan 7am – 12noon
Shell scheme / pre-built stands
Friday 24th Jan 8am – 10pm only
Once registrations close (Oct 31st) a detailed floorplan showing exhibitor booth allocations
and Halls will be available on the For Exhibitors page of the website;
www.mitre10expo.com.au
4.4
FREIGHT FORWARDING / TRANSPORT / LOGISTICS / DELIVERIES
Page 10 of 21
10-12 February 2015
Agility Fairs & Events has been appointed as the official contractor for freight forwarding, transport
and onsite logistics for the 2014 Mitre 10 show. In addition to materials handling services, Agility
can arrange all your local and interstate transport services including delivery of goods onto each
exhibitor’s stand at the venue. Storage of early consignments, packing materials during the
exhibition and storage after the exhibition can also be arranged.
Prior to the exhibition, Agility will contact all exhibitors to discuss specific transport and other
requirements.
To request a quote, please complete and return the “Transport Request Form” included as
Appendix A.
Please note: If you are using your own transport company, Agility cannot sign for delivery of goods
on your behalf, therefore, please ensure you make necessary arrangements with your carrier.
4.4.1 DELIVERY/COLLECTIONS TIMES FOR EXHIBITORS:
THIS INFORMATION MAY BE SUBJECT TO CHANGE – EXHIBITORS SHOULD REFER TO THE
MITRE 10 EVENT WEBSITE FOR THE UPDATES www.mitre10expo.com.au
Deliveries will be accepted only during the following access times.
DELIVERY TIMES FOR MOVE IN
Custom & space-only stands only: Sunday 19th Jan 7am – 4pm
Shell scheme / pre-built stands: Monday 20th Jan 7am – 7pm
COLLECTION TIMES FOR MOVE OUT
Shell Scheme / pre-built stands: Friday 24th Jan 7am – 8pm
Custom & space only stands: Friday 24th Jan 8am – 10pm & Saturday 25th Jan 7am – 12pm
For those exhibitors requiring a forklift to unload / re-load, please ensure your transport
company delivers / collects within these hours only. To assist exhibitors requiring forklifts, pallet
jacks and flatbed trolleys, Agility will be operating a forklift service during the above bump in and
bump out delivery times. These are provided free of charge by Mitre 10 as a service to exhibitors.
The above access times relate to DELIVERIES ONLY you must also refer to venue access time on
the first page for when you can gain access to your stand / space. If you are using your own
transport company, Agility cannot sign for delivery of goods on your behalf. Please ensure you
make specific arrangements with your transport provider and/or ensure you have a representative
onsite at the time of delivery.
For special access and/or delivery queries or requirements, please contact Agility Fairs & Events on
Phone: 03 9330 3303.
Please see the Agility staff at the loading dock for assistance
Page 11 of 21
10-12 February 2015
Mitre 10 Australia Pty Ltd, the Gold Coast Convention and Exhibition Centre and Agility Fairs
and Events will not accept responsibility for any deliveries/collections outside of the
designated times.
All stock/items remaining at the venue after the specified bump out time will be considered
‘abandoned freight’ and exhibitors will incur high penalties for any additional cartage and
storage that is deemed required by Mitre 10 Australia Pty Ltd and the venue.
4.4.2 LABELS
A delivery label must be affixed to each item sent to the GCCEC.
F4.0 - Delivery Label
All labels must be marked with the following:
name of event,
room/hall,
stand number or area (e.g. internet centre)
date of event.
Onsite contact name and number
4.4.3 RETURN FREIGHT / COLLECTION OF FREIGHT AFTER THE SHOW
If you are using your own courier, please ensure that all freight requiring a pallet jack or forklift is
secured, packed and labeled correctly by the time you leave the exhibition on Friday 13th February
2015. Please leave goods at your stand.
IMPORTANT: It is your responsibility to ensure that all freight is labeled correctly with the following
information on EVERY item:
Carrier and consignment note
Destination address
Company name
Contact name and telephone number
Total amount of pieces. e.g. 1 of 3, 2 of 3 etc.
A “Move-Out Letter” will be circulated to all stands during the show by Agility. Please read
this letter and observe the move out process.
4.4.4 STORAGE
Limited storage facilities are available please advise Agility Fairs & Events on Phone: 03 9330 3303
of any storage requirements.
4.4.5 COLLECTION OF GOODS
It is the exhibitor’s responsibility to arrange courier pick up of items. Mitre 10 Australia Pty Ltd will
not arrange for any exhibitor items to be moved from the GCCEC. All items are required to be left
with forwarding instructions and must be collected by 12noon on Saturday 14th February 2015.
4.5
NON COMPLIANCE
Failure by any party to comply with the Access Controls of the GCCEC may result in persons being
stopped from undertaking any work or expulsion from the GCCEC.
Page 12 of 21
10-12 February 2015
4.6
STAND APPROVALS
No stand or display is to block any aisle or emergency exit.
All custom stand designs must be approved by Mitre 10 Australia Pty Ltd.
In order to gain approval, all custom stand designs need to be submitted to Steve Hyman by no
later than 28th November 2014 to:
National Store Design & Standards Manager
shyman@mitre10.com.au
Mobile: 0401 657 003
5
ANIMALS
No animals, birds, insects or pets are permitted on-site with the exception of Seeing Eye dogs. Any
requests relating to the display of animals for an exhibition will have to be presented in writing for
approval by the GCCEC.
6
AISLES AND EXITS
No stand or display is to block any aisle or emergency exit.
7
BALLOONS
Where helium filled balloons are being used as part of a display in the exhibition area, approval
must be given by the GCCEC. There will be a charge incurred for the retrieval of loose balloons
from the ceiling.
8
LPG CYLINDERS
The use of LP gas cylinders indoors is discouraged wherever possible. All cylinders must be tested
and approved for use and stamped with AG 601. The organiser must provide fire extinguishers CO2
and dry chemical. All LP gas cylinders must be removed overnight and stored in the loading dock.
Please refer to other Equipment or Materials brought into the GCCEC on page 3 of GCCEC
Operating Policies and Procedures/Version 1.2 visit the www.gccec.com.au website or click on the
link below;
Operating Policies and Procedures
9
ATTIRE & CODE OF CONDUCT
While working in the venue, it is a requirement of Mitre 10 Australia Pty Ltd that all event and
contract staff must be dressed in a neat and tidy manner at all times. Any staff member or contractor
representing an Exhibitor during the “Building Successful ‘consumer driven’ Independents” Expo
must be dressed appropriately.
Appropriate footwear must also be worn on-site at all times. Any person in the Expo during
move in and move out must wear enclosed shoes due to Occupational Health and Safety
requirements of the venue.
Safety Vests must be worn at all times while working in the Loading Dock, Exhibition Halls,
Central Rooms and Arena during Bump in and Bump out.
Page 13 of 21
10-12 February 2015
Mitre 10 Australia Pty Ltd will not be providing Safety Vests for Exhibitors. Safety Vests can
be purchased, at the expense of the exhibitor, at the GCCEC Reception Desk.
Identification of your exhibitor status is required at Bump In and you will need to secure a
wristband from our staff before you can enter the Exhibition Hall.
Unruly or unacceptable behaviour and violent acts are strictly prohibited. People acting without due
care for others, or not following directions of Security or Mitre 10 Australia Pty Ltd staff may be
evicted from the site.
Use of illegal drugs or substances is strictly prohibited. Contractors are not to work at GCCEC while
affected by alcohol, medication or any other substance. GCCEC is not to be used for any illegal or
immoral purpose and the venue reserves the right to remove all materials which, in its opinion, may
be considered offensive or obscene. Any illegal activities will be reported to the police.
10
AUDIO VISUAL
Computer and technical equipment hire is available from our appointed exhibition contractor
Moreton Hire.
Jamie Favios
Account Coordinator
Ph: 07 3307 4414
Mob: 0409 631 720
Email: jamie.favios@moreton.net.au
11
BANNER RIGGING
The GCCEC offers rigging services for exhibitions and banner requirements
F2.0 - Banner Rigging Request Form
The policy of the GCCEC permits only certified or licensed riggers to carry out installation of lighting
grids, banners etc. In the event that rigging is required, all such rigging must be inspected and
approved by the GCCEC. GCCEC can advise you of our preferred rigging contractor.
A rigging plot drawing specifying approximate weights from each rigging point must be
submitted 21 working days prior to the event; due to Christmas and Boxing Day holidays
falling within this period, forms are due in by 9th January 2014 to:
Gold Coast Convention & Exhibition Centre
Sascha Huckstepp | Event Services Planner
T +61 07 5504 4028 | F +61 7 5504 4001
shuckstepp@gccec.com.au
All rigged items must be approved before any work can commence.
12
CEILING HEIGHT
The ceiling height in the Trade Expo Hall is 10m.
Page 14 of 21
10-12 February 2015
The ceiling height in the Central Rooms is 3.7m.
13
CLEANING OF STAND
Exhibitors are responsible for the cleaning of their individual display stands. The GCCEC does offer
a stand cleaning service to exhibitors. If required your stand can be vacuumed, mopped and dusted
prior to the opening of the exhibition each day. Please complete this form if this service is required;
F10.0 - Stand Cleaning Order Form (0.16MB)
14
COMMUNICATION (TELEPHONES AND DATA)
Telephone, facsimile, modem, data and RF TV lines can be provided to your stand on request.
F6.0 - Cabled Internet Connection Form (0.19MB)
F7.0 - Phone Comms Connection Form (0.17MB)
Please contact GCCEC’s should any further information be required. Sponsors should keep in mind
that their power requirements may change as a result of implementing these communications in
their stand.
If you require additional power points, these can be arranged through Moreton Hire Ph: (07) 3307
4444
15
CUSTOM STAND DESIGNS
Restrictions may apply to some custom stands.
All custom stand designs must be approved by Mitre 10 Australia Pty Ltd.
In order to gain approval, all custom stand designs need to be submitted to Steve Hyman by no
later than 28th November 2014 to:
National Store Design & Standards Manager
shyman@mitre10.com.au
Mobile: 0401 657 003
Temporary structures built for exhibitions must comply with the Building Code of Australia (BCA).
They must be designed and constructed in accordance with all relevant Australian Standards and all
other statutory regulations current at the time of construction. This includes areas pertaining to
egress, height, fire safety and flammability rating of materials. Please also refer to the floor plan
available from the conference website for stand height regulations.
15.1 STAND CONSTRUCTION REGULATIONS
General regulations for stand construction are as follows:
Page 15 of 21
10-12 February 2015
A stand that has a roof or ceiling fitted is required to provide additional fire protection equipment,
such as the fitting of a smoke detector and portable CO2 extinguisher. In some cases an
extension of the existing sprinkler system will be required.
Stands designed with a raised floor must conform to the applicable requirements. Please refer to
the heading Raised Floors, Stairs and Ramps within exhibits in this section.
Where halogen tube lights are to be used, the globe unit must be protected with safety glass to
minimise the risk of explosion and fire.
Internal aisle-ways within exhibits must have a clearly defined minimum aisle width of 3 metres
or have a floor covering with a contrasting colour to the remainder of the stand flooring.
At no time during the event can these aisles be partially or completely blocked.
Any custom built stand with a floor area of more than 50 square metres is to be provided with at
least one alternative means of egress to the walkways. Any door assembly in such a custom
built stand must comply with BCA requirements. Any door incorporated into the stand, not
providing an alternative means of egress is to have a sign affixed and labeled "NO
THOROUGHFARE".
Any barriers incorporated into the custom built stand are to be designed so that they yield to
pressure without toppling.
Where any permanent exit signs are blocked from view by a custom built stand, the Centre will
require additional and supplementary signage within the stand to comply with the BCA and
relevant standards.
15.2 DISABLED ACCESS WITHIN EXHIBITS
Disabled access to the stand must be provided. If a disabled ramp is installed, it must be clearly
distinguishable from the remainder of raised floor surrounding it. To reduce the risk of trip hazard, a
handrail, block-off panel or suitable barrier of 900mm minimum in height must be installed.
Handrails for ramps or raised platforms must be between 900 – 1100mm in height.
15.3 RAISED FLOORS, STAIRS AND RAMPS WITHIN EXHIBITS
All raised floors, steps and ramps within exhibits must comply with the relevant sections of the
(BCA).
Raised floors under 115mm in height:
All raised floors with a height of less than 115mm must have a clearly distinguishable
ramped edge installed.
All ramped edges must be of a gradient no less than 1 to 3.
All ramped edges must be contained within the contracted space, with the exception of
ramped edges attached to modular floor sections which are 32mm (or less) in height, in
which case an intrusion of 100mm will be accepted. Raised floors over 115mm in height:
All raised floors with a height greater than 115mm, but less than 190mm are considered a
step and therefore should not be ramped.
Where the flooring height exceeds 190mm, a series of steps should be constructed as per
BCA requirements. Each step should be no less than 115mm in height.
When a step is installed an approved stair-nosing must also be installed, as per BCA
requirements for steps in public places.
Our appointed exhibition contractor is Moreton Hire – contact Account Manager Trudi
Flemming today (0417 756 494) to discuss your custom stand design or shell scheme stand
fit out requirements.
Page 16 of 21
10-12 February 2015
16
ELECTRICAL APPLIANCES
The GCCEC management reserves the right to demand removal from the site of any electrical
equipment it deems to be non-compliant or suspect.
All portable electrical equipment, appliances and leads must be tested and tagged in accordance
with Australian Standard 3670–2001. All sub-circuits must be protected by an RCD complying
AS/NZS3000:2000.
All electrical installations, motors, generators, etc. must be approved by the GCCEC Management.
All requests for electrical installations must be submitted to GCCEC prior to installation in
association with the exhibition and display plans. All installations must be performed by a licensed
electrical contractor and the necessary equipment for operation must be supplied. This includes
extension leads, double adaptors, and other such equipment. Should any 3 phase electrical usage
be required, then an additional charge will be calculated.
17
ELECTRICAL APPLIANCES
The Gold Coast Convention and Exhibition Centre (GCCEC) actively implements environmentally
friendly initiatives and practices to improve its carbon footprint. As part of this initiative, the GCCEC
now requires that all exhibition stands turn off non-essential power outside exhibition opening hours.
In order to comply with this requirement, Moreton Hire will be installing timers at the 2015 Mitre 10
Expo to ensure power is switched off between the hours of 9pm and 6am each day of the event.
If you require 24-hour power for your stand (for items such as fridges, specialised computer
controlled systems, etc.) you must notify the electrical contractor, Moreton Hire, in advance so your
stand can be isolated from the timing switches. Contact Jamie Favios on (07) 3307 4414 or email
jamie.favios@moreton.net.au
All requests will be submitted to the GCCEC for their final approval.
Any exhibitor who disregards these requirements will be subject to additional consumption charges,
and the GCCEC, Mitre 10 Australia and Moreton Hire will not accept responsibility for any damage
which may result from turning power off each day.
We appreciate your co-operation in supporting this initiative to reduce power usage.
18
EQUIPMENT HIRE
Forklift, Scissor Lift, Boom Lift: The GCCEC has a boom lift for hire (subject to availability). This
service needs to be organised through Sascha Huckstepp, Gold Coast Convention and Exhibition
Page 17 of 21
10-12 February 2015
Centre, T +61 07 5504 4028 or shuckstepp@gccec.com.au no later than fourteen (14) days prior to
the event by completing the F8.0 - Lifting Equipment Hire Order Form . Charges are outlined on this
form. Operation Hours between 6.00am – 10.00pm
Using an Outside Operator: Before equipment is allowed onto the property, forklift operators must
be licensed to operate a forklift. A copy of the forklift license must be shown to Sascha Huckstepp,
Gold Coast Convention and Exhibition Centre T +61 07 5504 4028.
Forklifts must be operated at all times in a safe manner and in accordance with current industry
standards. At no time can persons, other than the operator, be transported by forklift from one place
to another. Vehicles that are hired to be used within the complex must be fitted with non marking
tyres (White compound tyres).
19
EXHIBITION FLOOR PLAN
The Exhibition Floorplan for this event will be available via the www.mitre10expo.com.au website
after 31st October 2014 and is subject to change without notice. The floorplan and may be revised
closer to the event date if there is a greater demand for exhibition space or as deemed necessary
by the Mitre 10 Australia Pty Ltd.
20
FLORAL ARRANGEMENTS
For exhibitors who wish to have flowers on their stand, Toogood Flower Studio is the preferred
supplier for the GCCEC.
Toogood Flower Studio, Pam Toogood - Phone: 07 5575 4400 / Fax: 07 5575 4655
Email: toodgoodflowers@bigpond.com
21
FIRE REGULATIONS
21.1 FLAMMABLE PRODUCTS
All display materials must be flameproof. They are subject to inspection by the Gold Coast Fire
Brigade and must comply with the guidelines and policies of the Queensland Fire and Rescue
Service. Exhibition/display areas must be sited to allow access to emergency exits and firefighting
equipment.
The storage of any flammable liquids or fuel within the Exhibition is not permitted. Motor vehicles or
other mechanical appliances displayed within the Exhibition venue must contain a full tank of fuel.
Fire extinguishers and fire hose reels must at all times be visible and accessible and must not be
removed from its correct location.
21.2 FIRE FIGHTING EQUIPMENT
Should construction of stands and exhibits create a potential smoke-locked area or create an area
not serviceable by the existing sprinkler systems, the management of GCCEC may require the
smoke detection, emergency lighting and exit lighting systems be extended to cover the stand
and/or exhibit areas.
Page 18 of 21
10-12 February 2015
21.3 FIRE PROOF MATERIALS
Any materials used in stand construction or for display purposes must conform to the following
standards:
Non combustible and inherently non-flammable material
Durable flame-proof fabric
Self-extinguishing plastic
Flame proof fabric
The use of the following materials is prohibited unless treated for fire retardation:
Plywood, hardwood, pulp board or
Styrene
fibreboard
Plastic
Crepe paper
Loose straw/hay
Hessian
Leaves
22
FOOD & BEVERAGE
The GCCEC has exclusive rights for the sale of food and beverage. No exhibitor or person shall
bring into a licensed area, distribute or give away any item of food and beverage to visitors within
the GCCEC without prior written approval from GCCEC Management.
Sponsors may provide food and beverage on their booth at any time to delegates (excluding
alcohol), however this must be provided within GCCEC’s guidelines. Written approval from GCCEC
management must be gained before any sponsor or person brings in to a licensed area, distributes
or gives away any item of food and beverage to visitors within the GCCEC.
The GCCEC does not permit the sale of food and beverage; however the distribution by sponsors of
food stuffs used as a means of demonstrating their manufactured product are permitted. Please
consult GCCEC for further information.
For the convenience of exhibitors, GCCEC have put together some suggestions for food and
beverage requirements, which can be pre-ordered and consumed at various exhibition booths
during an exhibition. Please complete the GCCEC-Account Form and GCCEC-Exhibitor Catering
Form.
F1.0 - Account Form
F3.0 - Exhibitor Catering Form
22.1 FOOD SAMPLING
The GCCEC has exclusive rights for the sale of food and beverage.
No exhibitor or person shall bring into a licensed area, distribute or give away any item of
food and beverage to visitors within the GCCEC without prior written approval from GCCEC
Management.
The GCCEC does not object to the distribution by exhibitors of food stuffs used as a means of
demonstrating their manufactured product; however the sale of such products is not permitted.
Food and Beverage sampling needs to be approved by GCCEC by completing the GCCEC-Food
and Beverage Sampling Form
Page 19 of 21
10-12 February 2015
F11.0 - Beverage Sampling Form
F12.0 - Food Sampling Form
23
SUBSTANCE DISPOSAL
Under no circumstances can any chemicals be disposed of into the GCCEC’s drainage system.
Persons found disposing of chemicals in this way will incur any cost involved to rectify this situation.
All chemical substances and paints must be contained, taken offsite and disposed of in an
appropriate manner by the contractor.
24
VEHICLE DISPLAYS
Motor vehicles powered by flammable liquid or gas may be displayed under the following conditions:
The fuel tank is to be at 100% capacity or dry. The fuel cap must be either sealed or
lockable to prevent tampering.
LPG motor vehicles must have systems fitted in accordance with AS1425-1989 LPG
Fuel Systems for vehicle engines.
Vehicles in exhibitions must not be started and run without prior authorisation from
management who will review safety and exhaust emissions.
Displayed vehicles should have oil drip trays placed underneath the sump of the
vehicle.
The tyres of the vehicle should be placed on condemned carpet tiles.
The vehicles battery should be disconnected.
If any vehicle is to be displayed inside the GCCEC, a spare set of keys must be left at
the security office in case of emergency.
25
WATER & WASTE SERVICE TO PITS
A number of floor pits in the GCCEC are supplied with non-potable water. The waste service only
allows for the disposal of clean water waste, as these lines go straight to sewage. The floor pits are
not designed for effluent or untreated trade waste discharges (i.e. solvents and paints).
Trade waste must be stored in containers and removed from the site for treatment and disposal.
Any exhibitor wanting to dispose of trade waste must supply their own separator system and
dispose of waste in areas designated by the Building Service Department.
It is the responsibility of the exhibitor to arrange connection from the service pit to their equipment. If
you require a licensed plumber or tradesperson, please contact
Sascha Huckstepp | Event Services Planner, Gold Coast Convention and Exhibition Centre
T +61 07 5504 4028 | F +61 7 5504 4001 | shuckstepp@gccec.com.au
An access fee of $55.00 and a consumption fee shall all apply for each pit. A plumber’s service
access and connection fee is in addition to the above charge. If the disposal of trade waste causes
a reportable (EPA) spill or a service call, the cost will be $1,000.00. Please complete the following
form:
F9.0 - Plumbing Water - Waste Request Form
Page 20 of 21
10-12 February 2015
26
APPENDICIES
Refer to the For Exhibitors section of the www.mitre10expo.com.au website to download
appendicles:
Appendix A: Transport Request Form – Agility Fairs & Events
Appendix B: Moreton Hire Support Document
Page 21 of 21

2015 EXHIBITORS MANUAL

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