SurePay POS: Terms & Conditions 1.

SurePay POS: Terms & Conditions
1.
SurePay POS ("SurePay POS") is a Value Added Service ("VAS") Product made available for
UniFi Biz and OIAB packages.
2.
New and Existing TM customers ("Customer") are eligible to subscribe to any of the SurePay
POS package described in Section 3 of the SurePay POS Form ("SurePay POS Package").
3.
The approval of any application for the SurePay POS Package is at the absolute discretion of
TM and to facilitate the process Customer must provide all information required in the
SurePay POS Form and submit to TM documents requested under section 4 of the SurePay
POS Form.
4.
Subject to the approval of an application by TM , The Hardware for the The Manager Pro II
Package applied ("The Hardware") will be delivered by TM's partner @ Ebizu Sdn Bhd
("Partner") to Customer's premises at address provided in section 1 of the SurePay POS
Form.
5.
If Customer is not available during delivery of The Hardware acceptance by a third party will
be considered as successful delivery of The Hardware to Customer.
6.
Speed of the service for the SurePay POS Package is on a best effort basis only.
7.
The minimum subscription period for the SurePay POS Package is 24 months from date of
activation.
8.
Ebizu Sdn. Bhd. Is the official billing agent with payment terms as below:
i.
Upon subscription of the SurePay POS Package, account will be activated once payment
for the first month has been received
ii.
Billing cycle starts on the activation date (for eg. If activation is done on 5th October, the
subsequent months subscription will be due on 4th November)
iii.
If payment is not received by the due date, access to Ebizu's services will restricted.
Reactivation of the account will only be carried out upon receiving outstanding payment
iv.
A fee of RM20 will be imposed for each reactivation of the account
v.
Accepted mode of payments: Bank Transfer, Credit/Debit Card & Cheque (via Payment
link provided by Ebizu Sdn. Bhd.)
9.
TM reserves the right to terminate the SurePay POS Package upon the occurrence of any of
the following event:
i.
Customer's SurePay POS is terminated; and/or
ii.
Customer's UniFi Biz or OIAB package is terminated; and/or
iii.
Non-payment of charges by Customer in accordance with the SurePay POS Package
opted by Customer; and/or
iv.
Transfer of ownership of the SurePay POS Package to another person or entity by
Customer
10.
If Customer terminates the SurePay POS Package before the expiry of the minimum
subscription period the Customer shall:
i.
Return The Hardware (in good condition) to Partner @ ebizu Sdn Bhd (For The Manager
Pro I)
ii.
Pay to Partner a penalty of 2 months subscription per SurePay POS subscribed which will
be charged in Customer's bill.
11.
For SurePay POS package; The Manager and The Manager Pro I, the software:
i.
Limited to one (1) Apple iPad license only
ii.
Requirement for hardware; Apple iPad with the minimum of iOS 7.0 and above
iii.
For one store only
iv.
Partner will provide free software upgrades for active customers
12.
For SurePay POS package; The Manager Pro I and The Manager Pro II,
i.
Partner's Service for The Hardware covers:
a. Hardware installation will take place 18working days upon submission of
Application Form.
b. A 2 year warranty onsite support/exchange for all Epson TM-T82 Receipt
Printers, Apple iPad and Cash Drawer provided in the package.
c. Installation is only done by Partner once payment is received (for Manager
Pro I & Pro II packages).
d. Nationwide coverage for onsite installation and delivery in major towns
only.
e. Power on testing and cable management
f. Any defective Hardware will be replaced by Partner for and on behalf of TM
if the defect is categorized under production defect and other applicable
terms and conditions.
ii.
Partner's Support:
a. Same day business resolution: Reporting cut off time before 2pm;
Operation Hours: Monday to Friday; 0900 – 1830
b. Next business day resolution: Reporting cut off time after 2pm; Operation
Hours: Monday to Friday; 0900 to 1830
iii.
Additional Optional Services, provided by Partner:
a. Relocation of device - 1st unit/location RM80.00
b. Relocation of devices - 2nd unit and above/ location RM40.00
c. Same day resolution after 2pm Case reporting - per incident RM80.00
13.
Any termination of the SurePay POS Package by Customer must be made at the nearest
available TMPoint
14.
In the event of termination of the SurePay POS Package, Customer's SurePay POS User ID
will be made invalid.
15.
Any suspension of Customer's broadband or internet service with result in the suspension of
the service for the SurePay POS Package. The service for the SurePay POS Package will only
be re-activated once the broadband or internet service is re-connected.
16.
Customer from Basic Package can migrate to Manager Pro I or Manager Pro II by notification
to TM. However, Customer is not allowed to migrate from Manager Pro II to Manager Pro I
Package.
17.
For any relocation of the Customer's premises the SurePay POS Package will remain with the
existing modular package.
18.
In the event of termination of the SurePay POS Package the last payment for the monthly
recurring charges will be pro-rated
19.
For any transfer owner of the Customer's account the SurePay POS Package will be
terminate
20.
Partner will provide customer service (email and contact centre phone number); hardware
installation; nationwide on-site support; extended 2nd year warranty on hardware and
customer pre and post-sales management
21.
Ebizu Support Centre contact detail: surepaypos@ebizu.com or +60322422667