Document 6574360

911: What Is Your
iMIS Emergency?
Panelists
• Tricia Fastje, (C)Systems
• Sameer Mulla, Data Impact Solutions
• Randy Richter, Association Technology
Solutions
• Paul Rushizky, Executive Director, Inc.
Agenda
• A few troubleshooting tips
• Preventive measures
• Q&A
Customer Portfolio
• Log files are in %temp%/asiTemp
– Shortcut: Start > Run: %temp%
– Files are date-stamped
• Common errors
– Type: 'Error' Source: 'Customer
Portfolio.ctlExecScreen.ctlHistory1_LoadNameRecord'
Desc: Invalid use of Null
– Type: 'Error' Source: 'Customer
Portfolio.ctlDetail.tmrWebLoad_Timer' Desc: Object
variable or With block variable not set
Customer Portfolio
• Likely suspect: something is awry in
Name_Address
– Run ‘Rebuild Name_Address pointers’ script
– See CSI script that checks for possible issues
in the Name_Address table
– Possibly Accumail – delete and reinstall
Application Pools
• Users can’t log in?
• “The application server version may not
match the database version” ?
• Website unavailable?
• Content will not publish?
• Chronic halitosis?
• Time to recycle the app pool.
What is an application pool?
• An application pool is a part of IIS that lets
you organize and isolate your website
applications into separate pools.
• If the applications are in separate pools,
and one application fails (e.g., a custom
application) the other applications are not
affected.
IIS Manager
App pools in Task Manager
Troubleshoot in Event Viewer
Recycle an App Pool
Auto Recycling
Legacy Applications
IQA on the Desktop
IQA on the Desktop
• Removed because of Omnis issues
• It is possible to add the old navigation links
back to the desktop, but this not supported
• (C)Systems has documentation if you ask
nicely: http://bit.ly/1B8uXBG
Preventing Emergencies
• Disable ‘Delete from Customer Portfolio’
• Never delete the Manager, Administrator
or Guest accounts. Update your purge
scripts to prevent this.
Preventing Emergencies
• Create a read-only login for reporting
• Make backups.
• Make another backup in case you do
something stupid before running billing,
imports, purges
Thanks
•
•
•
•
Rob Druhot, ASI
Jon Guenther, BSCI
Jake Bound, K2 and You Solutions
Doug Morris, CSI
Q&A