Learn, to lead. Certificate IV in General Insurance Claims Stream

Learn, to lead.
Certificate IV in General Insurance
Claims Stream
The Certificate IV in General Insurance (FNS41411) is for those who already
work or want to work in the general insurance industry.
The Claims stream has been developed for claims assessor and case
manager job roles. It focuses on legislation, general insurance products
and services, risk, claims processing and the skills to work well with
clients. For more information please visit our website.
www.kaplanprofessional.edu.au
KAPLAN ADVANTAGE
Written by the industry
for the industry
THE COMPETITIVE EDGE
Learn specialist knowledge and
effective communication skills
to effectively indentify clients’
needs and expectations as
part of the advising process
BALANCE
Fit your study around work
and life commitments
FLEXIBILITY AT YOUR
FINGERTIPS
Study online; anywhere,
anytime
WHY STUDY WHAT YOU
ALREADY KNOW?
Your current skills and
experiences matched against
qualification competencies
The Claims stream includes an exemption for Tier 2 General Insurance for personal advice. This
meets the education requirements of ASIC Regulatory Guide 146 (RG 146) for inclusion of this
exemption in this course.
LEARNING OUTCOMES
>> Apply legislation, regulation and procedures to general
insurance claims roles or roles selling Tier 2 general
insurance products
>> Identify general insurance products and services and who
they are suitable for
Enrolment Date
Start anytime.
Entry Requirements
Tier 2 in General Insurance for personal advice needs to be
completed before this course.
>> Understand the concepts of general risk and underwriting
An exemption for the Tier 2 competencies is included in the
claims stream:
>> Understand the processes of receiving, assessing and
deciding the outcome of general insurance claims
FNSASIC301C
Establish client relationship and analyse
needs
FNSASIC302C
Develop, present and negotiate client
solutions
>> Seek assistance with complex specialist terminology
>> Explain general insurance claims in words that retail
clients can understand
>> Respond to client enquiries with client relationship
management skills
>> Use client feedback to participate in continuous
improvement processes
>> Understand the dispute resolution process and manage
complaints
Students who have completed Tier 2 General Insurance with
Kaplan will also have:
FNSASIC304A
Provide Tier 2 general advice in general
insurance
FNSASIC305A
Provide Tier 2 personal advice in general
insurance
Duration
12 weeks
TOPICS COVERED
Topic 1: General insurance and the financial services industry
Topic 2: General insurance products and services
Topic 3: General insurance risk
Topic 4: Work well with clients
Topic 5: General insurance claims
Delivery
Online: self-study access to a virtual classroom
Assessment
One (1) exam and one (1) assignment.
Fees
For an updated schedule of fees please visit our website.
“Kaplan is one of the most respected providers in the
financial services industry. My study allowed me to gain
greater experience and knowledge within the industry,
which resulted in me securing a role with a major financial
institution. I strongly believe my qualifications stood me out
from the rest of the pack.
Andrew Hadjidemetri
”
ONTRACK
CPD
Contact us on 1300 662 203 or via email at mail@kaplan.edu.au or
alternatively speak to your Business Development Manager.
RTO number 90116 - ©2014 Kaplan Education Pty Limited ABN 54 089 002 371 trading as Kaplan Professional.
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