CRUCIAL CONVERSATION

PETRONAS Leadership Centre is a leadership development centre serving the Oil & Gas sector in Malaysia and beyond.
CRUCIAL CONVERSATION
We have the capability to design, develop and deliver both core and customised learning solutions using innovative approaches that include
accelerated, experiential, action and blended learning methodologies.
PETRONAS Leadership Centre (PETRONAS Management Training Sdn. Bhd.) is a registered learning provider with Pembangunan Sumber
Manusia Berhad (PSMB). Subject to PSMB approval, our programmes are claimable under the HRDF SBL/SMETAP Scheme.
TRANSFORMING LEADERS
PETRONAS Leadership Centre
PETRONAS Management Training Sdn Bhd (236574-K)
Jalan Institusi, Kawasan Institusi Bangi, 43000 Kajang, Selangor Darul Ehsan, Malaysia
Tel : +603 8732 7700 Fax : +603 8925 8755
Email : ask.plc@petronas.com.my
www.petronasleadershipcentre.com.my
MEMBER OF PETRONAS GROUP
www.petronasleadershipcentre.com.my
PETRONAS Management Training Sdn Bhd (236574-K)
As a Leadership Centre that understands the needs of the oil and gas industry and the region, our commitment is to support the capability
building of our clients to ensure their human capital is equipped with holistic leadership competencies to drive organisational growth.
CRUCIAL CONVERSATION
Could a conversation (or avoiding one) be keeping you from getting the results you need? If yes,
there is a crucial conversation keeping you from accomplishing the desired results.
When the stakes are high, conversations can’t fail. People must understand in high risks discussion,
emotions may run strong, while motives and opinions may vary, however, getting points across
objectively is crucial to draw a successful conclusion.
If conversations are handled
poorly
or
ignored,
the
organisations
can
expect
less-than-desirable results.
Poor productivity or declining
quality to lack of teamwork or
strained relationships, it is likely
that you are experiencing the
effects of a poorly held crucial
conversation.
•
•
•
Hence, it is paramount important
to make crucial conversation
culture
pervasive
in
the
organisation.
•
•
•
•
•
Maximise input from people
closest to the work (even
those who have difficulty
sharing information).
Express the best ideas in a
way that builds acceptance
rather
than
resistanceincluding challenging the way
things are currently being
done.
Prepare
for
situations with
technique
high-stakes
a proven
Make it safe to talk about
almost anything
Yield
major
professional
improvements in areas like
productivity, quality, safety,
diversity,
and
change
management
PROGRAMME CONTENT
Research has concluded that,
what typically set successful communicators apart from the rest of
the pack was their ability to deal
with crucial conversations. They
possess a skill-set that is easy to
learn and allows them to face any
situation with nearly anybody; no
matter
power,
position,
or
authority.
KEY TAKEAWAYS
Improve
nearly
every
professional and personal
relationship
•
•
•
•
Get Unstuck
- How
to
Spot
the
Conversations That Are
Keeping You from What You
Want
Start with Heart
- How to Stay Focused on
What You Really Want
Learn to Look
- How to Notice When Safety
Is at Risk
Make It Safe I
- How to Make It Safe to Talk
about Almost Anything
Make It Safe II
- How to Create
Purpose
Mutual
Master My Stories I
- How to Stay in Dialogue
When
You’re
Angry,
Scared, or Hurt
•
Master My Stories II
- How to Master Emotions
and Return to Dialogue
•
State My Path
- How to Speak
Persuasively, Not
Abrasively
Explore Others’ Paths
- How to Listen When Others
Blow Up or Clam Up
•
•
Move to Action
- How
to Turn
Crucial
Conversations into Action
and Results
BENEFIT
Learn how to achieve spirited
dialogue at all levels in the
organisation, you will learn how to
surface the best ideas, make the
highest quality decisions, and then
act on the decisions with
unity and commitment. Crucial
Conversation introduces a set of
tools that builds alignment,
agreement, and interpersonal
communication.
•
Acquire the knowledge and skills
on how to create conditions
where
people
speak
with
complete candor (no matter the
topic) and with complete respect
(no matter the person). Gain skills
that enable spirited dialogue and
reduce deference and defiance.
Begin stepping up to tough issues
and sharing opinions, feelings,
and information safely and freely.
Learn how to promote the best
ideas, save time with fewer
meetings,
have
less
disagreement, and build more
alignment with better decisions.
WHO SHOULD ATTEND
Discover
how
Crucial
Conversation helps drive change
for good in the organisation. The
experience
enables
the
participants to:
• Resolve disagreements accurately address concerns
by
talking
respectfully,
candidly, and skillfully with
someone in a safe way.
•
Build acceptance rather than
resistance - give and receive
feedback in a way that
enhances relationships and
improves results.
•
Speak
persuasively,
not
abrasively - effectively talk
about high-stakes, emotional
and controversial topics.
Foster teamwork - get the
right people involved in a way
that ensures better decisionmaking
and
guarantees
commitment and conviction.
METHODOLOGY
•
•
•
•
•
Lectures
Case studies
Video clips
Interactive discussions
Exercises
PROGRAMME AGENDA
DAY 1
8.30am - 1.00pm
Does your organisation suffer
from taboo topics, deference,
disagreement, analysis paralysis,
information
hoarding,
office
politics, or alienation? Do you
work with others who are hard to
get along with, drag their feet,
avoid tough issues, advocate their
position excessively, respond
poorly to pressure, easily become
emotional, or run away when
disagreements arise?
Then you, your team, or your
organisation
needs
Crucial
Conversation.
Competency addressed
• Communication
• Teamwork
• Managing Relationships
DURATION
2 days
-
Introduction
Get Unstuck - How to Spot the Conversations That Are
Keeping You from What You Want
Start with Heart - How to Stay Focused on What You
Really Want
1.00pm - 2.00pm
Lunch
2.00pm - 5.00pm
-
DAY 2
8.30am - 1.00pm
-
Learn to Look - How to Notice When Safety Is at Risk
Make It Safe I - How to Make It Safe to Talk about Almost
Anything
Make It Safe II - How to Create Mutual Purpose
Master My Stories I - How to Stay in Dialogue When
You’re Angry, Scared, or Hurt
Master My Stories II - How to Master Emotions and Return
to Dialogue
1.00pm - 2.00pm
Lunch
2.00pm - 5.00pm
-
State My Path - How to Speak Persuasively, Not
Abrasively
Explore Others’ Paths - How to Listen When Others Blow
Up or Clam Up
Move to Action - How to Turn Crucial Conversations into
Action and Results
WHAT YOU SHOULD DO NOW?
For more information about the programme, please contact :
Fatimah Khosaini
No : +603-87327746 / 019-3802875
Email: fatimk@petronas.com.my
Jefri Mohamed Zain
No : +603-87327610 / 019-2677031
Email : jefri@petronas.com.my
Nasiruddin M Ibrahim
No: +603-87327820 / 019-3562543
Email : nasiruddin_mibrahim@petronas.com.my
Sarifah Norasmawati Sy Mohd
No : +603-87327792 / 019-2181975
Email : sarifahnorasmawati_symohd@petronas.com.my
Zuffree Jasmane
No : +603-87323607 / 013-5129387
Email : zuffree_jasmane@petronas.com.my