The National Public Sector Health, Safety and Wellbeing Conference 2014

The National Public Sector
Health, Safety and
Wellbeing Conference 2014
Pro-Active Strategies to Assist in Enhancing Health, Safety and
Wellbeing in the Public Sector
Liquid Learning is delighted to present The National Public Sector Health,
Safety and Wellbeing Conference 2014, two full days of outstanding
sessions to explore and share effective strategies and brainstorm solutions
to complex issues. This event provides a unique opportunity to gain
practical value through case studies and reinforce practical skills in a
workshop setting.
FEATURED SPEAKERS
Mark McCabe Work Safety Commissioner
ACT Government
Niki Ellis Non-Executive Director; Author: Work and Health:
Management in Australia and New Zealand
Mina Podbereski Director, Regional Operations NSW / ACT
Comcare
Tony Cotton AM Director, Human Capital Research and Analysis
Australian Public Service Commission
18 & 19 November 2014
Novotel, Canberra
Plus One Full-Day Workshop
20 November 2014
Len Neist Executive Director, Health and Safety
Victorian WorkCover Authority
EXPLORE
Chelsea Cook National Manager, Safety, Health and Wellbeing
Defence Housing Australia
Promoting resilience and wellbeing
for improved productivity
Kelvin Doyle Director, Safety
Regional Rail Link Authority
Major Doc Newman Safety Manager, Parachute Training School
Department of Defence
Clayton Finnemore Command Safety Advisor
HMAS Watson - Department of Defence
Dr Stan Rodski Psychologist and Chief Neuroscientist
Mind Peak Performance Psychologists and Neuroscientists
Rob Aurbach Principal Consultant
Uncommon Approach
Neale Roberts Mentoring Coordinator
Menslink
Steve Bell Partner
Herbert Smith Freehills
Andrew Pitkin Managing Director
HealthStyle
Scott Paine Founder and Chief Executive Officer
Scott Paine Consultants
Dave Holland Occupational Health and Safety Advisor
Dave Holland Consultancy
Gerard Ferrara Director
Johari Management Consulting
Investing in health and wellness as
a proactive strategy to reduce
safety risk
Leading change and fostering a
positive health and safety culture
Workforce engagement: Tackling
bullying, psychological injury and
other risks
EARLY BIRD DISCOUNTS
Book & Pay by 29 August to
receive an additional Value Plus Discount!
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
Booking Code - W
Psychological Health in the Current Changi
Day One 18 November 2014
8.30 - 8.55
Registration and Morning Coffee
8.55 - 9.00
Official Welcome and Opening Remarks from
the Chair
9.00 - 9.45
OPENING KEYNOTE
Mental health in the workplace: What to do, and
how it is changing the way we practice
Dr Stan Rodski Psychologist and Chief Neuroscientist
Mind Peak Performance Psychologists and
Neuroscientists
11.45 - 12.00 Questions and Discussion
12.00 - 1.00 Networking Lunch
1.00 - 1.45
In recent decades mental health has been recognised as
a leading cause of disability around the globe, and there is
no doubt that employers are concerned. They are ready to
take action, but a consensus on what best practice is, is
still to emerge, especially in relation to the design of good
work. A more strategic, holistic approach to worker health
is emerging from our recent Occupational Health and Safety
‘dark age’. Explore:
• What research tells us about workplace interventions for
mental wellbeing that should work
• What is happening in leading edge practice
• How this is going to drive a more strategic, more holistic
approach to worker health more generally
Panellists include:
Clayton Finnemore Command Safety Advisor
HMAS Watson - Department of Defence
Len Neist Executive Director, Health and Safety
Victorian WorkCover Authority
Steve Bell Partner
Herbert Smith Freehills
Gerard Ferrara Director
Johari Management Consulting
9.45 - 10.00 Questions and Discussion
10.00 - 10.15 Morning Tea
10.15 - 10.50 CASE STUDY
Step up - Moving toward safety leadership in a
changing landscape
1.45 - 2.30
11.00 - 11.45 EXPERT COMMENTARY
CASE STUDY
Trust within Health, Safety and Wellbeing
The policies, systems and support structures that are put
in place within any organisation are only as good as the
people who use them. Trusting the people responsible for
the Wellbeing, Health and Safety policies is the key to their
success. Work Health Safety policies depend on the trust
that is created between all parties and needs to be more than
just lip service or paperwork to succeed. As a “consumer” of
the Wellbeing services in a large public service department
as well as a staff member of Wellbeing services, Neale will
share his experiences at being on both sides of the policy
framework.
Chelsea Cook National Manager, Safety, Health and
Wellbeing
Defence Housing Australia
10.50 - 11.00 Questions and Discussion
Participation in safety management - Bridging the
gap between safety planning and practice
Bridging the gap between safety as it is imagined, and work,
as it is performed. The gap between a safety management
system as it is intended to operate and the way that work
is actually performed is a key indicator of how ‘safe’ a
workplace is. This panel will explore the concept of the ‘gap’
or the ‘illusion of safety’ and the role that leaders, workers
and their representatives play in influencing positive safety
performance. Discuss:
• Key indicators in achieving positive safety performance
• How to prevent an illusion of safety - Ensuring meaningful
reporting and oversight
• Empowering supervisors to communicate effectively
Niki Ellis Non-Executive Director; Author: Work and
Health: Management in Australia and New Zealand
For decades many public sector entities have placed work
health and safety into human resources relying on generalist
advisors to tick the compliance boxes when it comes to
Work Health and Safety. With ongoing policy changes
including uncertain futures of some Government entities it is
likely that businesses will see a drastic increase in workers
compensation claims. The flow on effect to an uncertain
and changing landscape can also be low staff morale, poor
productivity and loss of high performing staff. Chelsea will
share insights into making Work Health and Safety not
just another Human Resource function, but one where
prevention comes first and is led from the top.
INTERACTIVE PANEL DISCUSSION
Neale Roberts Mentoring Coordinator
Menslink
2.30 - 3.05
Neuroscience and human energy systems for
improved employee performance
CASE STUDY
Through the eyes of a Work Health and Safety
regulator
The expectation on workplaces is to promote positive
organisational culture and systems during uncertain times.
Change is a given in our environment and at all levels of
government. What strategies can organisations use to identify
hazards, build supportive workplace culture and implement
effective systems that can work to promote a safe and
healthy workplace whilst preventing potential harm. Mina will
explore:
• On an individual basis, how can you build the safety net?
• What tools are available?
• How can you implement those tools in your workplace?
Psychosocial risk factors in the workplace such as poor
work-life balance, unreasonable work demands and
negative work environment can lead to stress, violence and
harassment. These hazards in the workplace are inevitable
yet many organisations do not have sufficient preventative
and support mechanisms to manage and reduce such
Occupational Health and Safety hazards. Dr Rodski will
share his expert opinion on:
• Understanding psychosocial health issues and identifying
areas of concern in your workplace
• Developing and implementing an energy management
system as part of a stress prevention program
• Evaluating outcomes of programs against costs of
workplace stress - A 2013-14 research study presented
Mina Podbereski Director, Regional Operations NSW
/ ACT
Comcare
3.05 - 3.15
Questions and Discussion
PLUS WORKSHOP!
EARLY BIRD DISCOUNT
Plus One Separately Bookable
Full-Day Workshop on 20 November 2014
Receive up to $150 off registration if you
register and pay by 24 October 2014
ing Environment
3.15 - 3.30
Afternoon Tea
3.30 - 4.05
EXPERT COMMENTARY
Preventing needless disability - Insights on
improving injury management processes
Some people recover well and easily. Some people with
similar injuries descend into dependency and despair.
What causes the difference? Do predictive studies tell you
anything that you can use? We have learned a lot recently
about how we think and learn. That understanding,
combined with insight into the experiences of injured
people, explains a lot about how our treatment of the
injured influences recovery. When we learn about our
unintentional contributions to needless disability, a new
approach to injury management emerges. Practical
insights, including a new way of looking at resilience as an
operational skill, are the result.
Rob Aurbach Principal Consultant
Uncommon Approach
4.05 - 4.15
Questions and Discussion
4.15 - 4.50
CASE STUDY
Educate don’t Legislate
In this stirring presentation, Major Doc Newman will
explore the way people justify to themselves and others,
their worst possible decisions in regards to safety when
operating motor vehicles. Doc will draw on the extensive
experiences as a Highway Patrol Motorcycle Officer during
his 15 years of operational policing and the flawed logic
observed. Astonishingly, statistics tell us that more workers
are either injured or killed operating motor vehicles than
any other factor in work place incidents. Doc will retell
thought provoking confessions and often funny anecdotal
experiences mixed with the emotional and costly tragedy
that is the road toll. His message is clear... Educate don’t
Legislate.
Major Doc Newman Safety Manager, Parachute
Training School
Department of Defence
4.50 - 5.00
Questions and Discussion
5.00
Concluding Remarks from the Chair
5.00 - 6.00 Networking Reception
Follow this event on Twitter using the event hashtag
#PSHS14 and @LiquidLearning for daily industry
updates!
Day Two
19 November 2014
8.30 - 8.55
Morning Coffee
8.55 - 9.00
Opening Remarks from the Chair
9.00 - 9.45
OPENING KEYNOTE
Healthier Work Service: Key outcomes and
lessons learnt
Healthier Work, WorkSafe ACT is leading the way
to educate, support and encourage workplaces to
foster healthy workplace policies and supportive
environments, enhance positive social conditions and
improve organisational resilience. The commitment
shown by workplaces in the ACT to reduce the risk of
chronic disease by embedding healthy behaviours in
their workplace is inspiring. Mr McCabe will outline how
Healthier Work ensures employers have the ability to lead
by example and take an active role in making the ACT a
healthier community. His presentation will outline the key
challenges faced in establishing this service as well as the
challenges associated with both building and sustaining
momentum in this key area.
Mark McCabe Work Safety Commissioner
ACT Government
9.45 - 10.00 Questions and Discussion
10.00 - 10.15 Morning Tea
10.15 - 11.00 CASE STUDY
Applying systems thinking
The modern workplace is extremely complex and only
by applying a holistic, or systems thinking approach,
are we able to consider the interaction between the
workplace and employees. This presentation will review
the application of a human capital framework as an
example of systems thinking, to employ health, wellbeing,
and productivity in the Public Sector. It will describe the
development of a human capital diagnostic tool, and how
this approach can be applied across a broad range of
workplaces.
Tony Cotton AM Director, Human Capital
Research and Analysis
Australian Public Service Commission (APSC)
11.00 - 11.15 Questions and Discussion
11.15 - 12.15 EXPERT COMMENTARY
To Hell and Back - An exploration into the way
we think
After surviving a shocking workplace accident, it was
believed that Dave Holland would never work again
and would be dead within ten years. Now ten years on,
re-educated, a masters in OHS, Dave has passion for
this industry that is contagious and well positioned to
assist Australians from avoiding the path he has walked.
The presentation will examine the foundation of safety:
“to care”. In this session we explore participants views
in regards to themselves, their family and their peers.
Presenting aspects of cognitive behavioural theory which
directly relates to perception of risk. Dave will share a
case study model of three simple systems. The theory
has been tested with Nestle over the past 18 months on
a site with 500 workers. Explore:
• Sensemaking, mindfulness and basic communication
• The way we think becomes the way we act
• Can you entertain doubt?
SUPER SAVER DISCOUNT
VALUE PLUS DISCOUNT
Receive up to $300 off registration if you
register and pay by 26 September 2014
Receive up to $400 off registration if you
register and pay by 29 August 2014
Communicating Health, Safety and Wellbeing as Core Values
Dave Holland Occupational Health and Safety
Advisor
Dave Holland Consultancy
ALSO AVAILABLE
The 2nd Annual Public Sector
Women in Leadership
Victoria Summit 2014
9 & 10 September 2014
Melbourne Convention and
Exhibition Centre
12.15 - 1.15 Networking Lunch
1.15 - 2.00
EXPERT COMMENTARY
Reducing the high risk of poor mental health,
using your EQ not IQ
The recent suicide of Actor Robin Williams dramatically
highlighted to the world the very real consequences of
mental health challenges. Unfortunately, there are significant
and growing numbers of public sector employees with
their own struggles with depression, anxiety and stress.
Psychologist Gerard Ferrara, will reveal some of the key
hidden risks of unmanaged mental health, at both an
individual and organisational level. Gerard will also share
practical, proven strategies to better manage the impact of
poor mental health, using Emotional Intelligence.
The Public Sector
Executive Level
LeadershipConference 2014
16 & 17 September 2014
Boat House by the Lake, Canberra
The 4th Annual National
Safety Psychology
Conference 2014
21 & 22 October 2014
Rydges World Square, Sydney
Gerard Ferrara Director
Johari Management Consulting
2.00 - 2.15
Questions and Discussion
2.15 - 3.00
EXPERT COMMENTARY
Regional Rail Link: Key outcomes and lessons
learnt
Regional Rail Link is a $4.2b transformational rail project
that will remove major bottlenecks in Victoria’s train
network. From inception, the Regional Rail Link Authority’s
(RRLA) Leadership and Safety Teams set out to inspire
exceptional safety performance on the Regional Rail Link
(RRL) project that would be recognised throughout the
industry for years to come. This required the Team to adopt
a non-adversarial approach with contractors, including
proactive support to internal delivery and contractor
safety teams. This involved the need to apply advanced
collaborative and leadership processes at every opportunity.
Kelvin will explore how this was achieved.
Kelvin Doyle Director, Safety
Regional Rail Link Authority
3.00 - 3.15
Questions and Discussion
3.15 - 3.30
Afternoon Tea
3.30 - 4.00
CLOSING ROUNDTABLE
Future directions for Health, Safety and Wellbeing
in the Public Sector
Great progress has been made in Health, Safety and
Wellbeing in the Public Sector. However, while expectation
is on a continual upward trajectory, the plans and execution
of our Health, Safety and Wellbeing initiatives likewise need
to be on the up, and there is still a long way to go. Our
thinking must progress and flourish ahead of our ambitions
for success. This interactive round table session invites
participants to contribute to the conversation focusing on:
• The future of Health, Safety and Wellbeing work place
• What it will look like and what we must do to achieve it
• Identifying and managing emerging complex issues and
risks
• Distilling key take-away messages from the conference
and prioritising immediate actions
4.00
The Public Sector
Women in Leadership
NSW Summit 2014
28 & 29 October 2014
Fraser Suites Sydney
ABOUT YOUR CHAIRPERSON
Andrew Pitkin Managing Director
HealthStyle
Andrew is the Managing Director of HealthStyle; a workplace wellness
company. HealthStyle designs lifestyle medicine strategies for organisations
and communities using a process based model of implementation.
Andrew has worked in Workplace Health Promotion and the Health &
Fitness industry for over 15 years and has delivered many large scale
worksite health programs across Australia partnered with organisations
such as Osteoporosis Australia and Arthritis Australia on disease prevention
initiatives and has worked with Southern Cross University involved in
lecturing medical doctors in the Lifestyle Medicine continuing professional
development programs.
Andrew is currently completing his PhD in the area of Workplace Health
Promotion, what it can do for employers and employees and how.
WHO WILL ATTEND
Directors, Managers and Specialists involved in:
•
Workplace Health and Safety
Andrew Pitkin Managing Director
Healthstyle
•
Occupational Health and
Concluding Remarks from the Chair
and Conference Close
•
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
•
Occupational Risk and
Compliance
Safety
•
Employee Wellness
Injury Management /
•
Human Resources
Rehabilitation
•
Organisation Development
•
Health and Wellness
•
Return to Work Coordination
•
Occupational Hygiene
Workshop
20 November 2014
9.00 - 4.30
Creating Effective Health and Safety Programs in a Political Landscape
Whether it be preventing injuries, illness and absence, increasing the health and wellbeing of your workforce or creating a contemporary safety
culture, today’s programs are about achieving results. The Public Sector context is unique as it is operates in a highly scrutinised environment.
Political and community influences are ever present, but the one thing that is constant is the Australian public’s expectation of the highest standards
of health, safety, wellbeing and accountability.
Recent high profile cases such as the Pink Batts Scheme and NBN’s identification of Asbestos in Telstra pits show the importance of being prepared
and investing in safety culture. These events highlight that in addition to elected officials and senior bureaucrats, other Public Sector officials can be
held accountable following major work health and safety incidents.
This workshop will build on the conference content and use recent research and practical experience to take you through tried and proven
methodologies for creating a health and safety program that sets the standard at the right level and creates tangible results.
This workshop will help move beyond compliance and invest in winning your workforces’ ‘share of heart’ as well as ‘share of mind’ - and help you to
position WHS as a critical part of any new program design to ensure your influence into new or evolving programs.
During this workshop you will:
• Benchmark your existing program against the latest research to determine the chances of success
• Be inspired to focus on what you need to stop, start and continue doing to get results
• Supplement audits, inspections and lag indicators to measure the results of your efforts and demonstrate value to senior stakeholders
• Use real time polling to gain insights into opinions of the group and unlock the power of using data to influence
• Learn what other organisations are doing to bring about the desired WHS results
• Gain the strategies required to build your influencing skills with senior stakeholders in a complex environment
Expert Facilitator: Scott Paine Founder and Chief Executive Officer
Scott Paine Consultants
Scott completed the first intake of the Bachelor of Applied Science in Safety course at RMIT and has since become an experienced health, safety
and risk executive with close to 20 years in the profession. He has held ‘in-house’ roles heading the health and safety function at Nine Network
Australia, Ausgrid and worked with Australia’s leading consulting firms. He is a member of the Safety Institute of Australia and a Certified Professional
of the Australian Human Resources Institute. His passion is working closely with organisations to achieve tangible results in health and safety. Scott
has considerable experience across public and private sectors and has practiced heavily in design safety completing over 50 projects in this area.
Notable projects include most of Qantas’ capital works projects, various health facilities in NSW and construction projects with Transport for NSW
and other public works projects. Scott is the Convenor for the AHRI WHS Network and an experienced industry conference chair, facilitator and
presenter.
WORKSHOP SCHEDULE
•
8.30 - 9.00
•
11.00 - 12.30 Session Two
•
3.00 - 3.20
Afternoon Tea
•
9.00 - 10.40 Session One
Registration
•
12.30 - 1.30 Lunch
•
3.20 - 4.30
Session Four
•
10.40 - 11.00 Morning Tea
•
1.30 - 3.00
•
4.30
Close of Workshop
Session Three
ABOUT THE EVENT
The Public Sector faces a unique set of challenges and priorities within Workplace Health and Safety. In a changing landscape, organisations must be
adaptable, accountable and resilient as they address the challenges of a diverse and evolving nature of Health, Safety and Wellbeing.
Today we are exposed to managing a variety of issues spanning serious physical injuries to work related illness and psychosocial harm, to more
preventative initiatives focusing on health and wellness promotion. The ability to advise and communicate effectively on a range of health and safety
issues, coupled with the ability to establish and influence the desired organisational culture, are essential skills required of all health and safety
professionals.
Psychosocial harm and mental health issues in the workplace and its negative impact on both the individual and the organisation are areas of
emerging interest and concern in organisations. The term Health and Safety positions the word “health” before the word “safety”. Out of all the
budgets in Australia, about 96% is spent on safety and only about 4% is spent on health. Organisations who are bringing these areas into balance are
seeing improved outcomes overall.
Having a more holistic approach to health, safety and wellness that integrates these elements is a priority worth pursuing. This unique conference will
showcase best practice examples from leading Public Sector organisations and experts, highlighting their journey towards a successful safety culture
with demonstrable tangible results at the individual and organisational level. Delegates will have the unique opportunity to network, exchange ideas
and share practical strategies.
!
SPONSOR TODAY!
To request an electronic version
for easy circulation, email
marketing@liquidlearning.com.au
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9700 or email:
partnership@liquidlearning.com.au
Booking Form
Novotel, Canberra
65 Northbourne Ave
Canberra ACT 2600
Ph: +61 2 6245 5000
The Public Sector
Health, Safety and Wellbeing
Conference 2014
18 & 19 November 2014
SUPER SAVER DISCOUNT EARLY BIRD DISCOUNT
VALUE PLUS DISCOUNT
Receive up to $300 off registration if you Receive up to $150 off registration if
Receive up to $400 off registration if
you register and pay by 24 October 2014
you register and pay by 29 August 2014 register and pay by 26 September 2014
1
Organisation Name
Registration Information
Address
Title
Suburb
Full Name or TBA
Title
Position
State
Full Name or TBA
Title
Position
Phone
Fax
Fax
Phone
Email
c Conference
c Workshop
Full Name or TBA
Position
Phone
Email
Postcode
Fax
Email
c Conference
c Workshop
c Conference
c Workshop
* Please photocopy this form if more than three will attend
2
Please confirm my registration for The Public Sector Health, Safety and Wellbeing Conference 2014
c
Your Investment
No. #
Standard Rate
Early Bird Rate*
Super Saver Rate**
Value Plus Rate***
Conference + 1 Full-Day Workshop (3 days)
Options (per person)
$3095 + GST = ($3404.50)
$2945 + GST = ($3239.50)
$2795 + GST = ($3074.50)
$2695 + GST = ($2964.50)
Conference Only (2 days)
$2295 + GST = ($2524.50)
$2145 + GST = ($2359.50)
$1995 + GST = ($2194.50)
$1895 + GST = ($2084.50)
1 Full-Day Workshop (1 day)
$1295 + GST = ($1424.50)
N/A
N/A
N/A
* Receive $150 off registration if you register and pay by 24 October 2014
** Receive $300 off registration if you register and pay by 26 September 2014
*** Receive $400 off registration if you register and pay by 29 August 2014
Local Government
No. #
Options (per person)
Note: Course materials, refreshments & lunches are included. Travel and
accommodation are NOT included. Registration Options are per person only.
Standard Rate
Early Bird Rate*
Super Saver Rate**
Value Plus Rate***
Conference + 1 Full-Day Workshop (3 days)
$2695 + GST = ($2964.50)
$2595 + GST = ($2854.50)
$2495 + GST = ($2744.50)
$2395 + GST = ($2634.50)
Conference Only (2 days)
$1895 + GST = ($2084.50)
$1795 + GST = ($1974.50)
$1696 + GST = ($1864.50)
$1595 + GST = ($1754.50)
1 Full-Day Workshop (1 day)
$995 + GST = ($1094.50)
N/A
N/A
N/A
* Receive $100 off registration if you register and pay by 24 October 2014
TOTAL incl GST
** Receive $200 off registration if you register and pay by 26 September 2014
*** Receive $300 off registration if you register and pay by 29 August 2014
Conditions:
Group Discounts Available:
Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts
All Prices listed in Australian Dollars
3 - 4 people: 10% off Standard Rate apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird
5 - 7 people: 15% off Standard Rate rates. Value Plus, Super Saver and Early Bird Discounts are not applicable to the individual Workshop.
Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning
8 + people: 20% off Standard Rate Group reserves the right to have sole discretion on an organisation’s eligibility for discounts.
PSHS1114 - W
Fax this form to:
3
+61 2 8239 9777 Please call us if you require any assistance on: +61 2 8239 9700
Payment Details
Please Note: Payment is required prior to attending this event.
Credit Card Details - Please charge my credit card for this registration:
c Credit Card
Card Type
c Cheque (payable to Liquid Learning Group Pty Ltd)
c Electronic Funds Transfer
c Visa
c MasterCard
c Diners Club
c American Express
Note: 2% surcharge applies to Diners Club and American Express payments
Card Number
Expiry
c Please invoice me:
Full Name as on card
Purchase Order No. #
Amount
Cardholder’s Contact Number
Please quote ref PSHS1114
and registrant name
Signature
Send To
5
Authorisation
X
4
Electronic Funds Transfer (EFT)
Please transfer funds directly to:
Westpac Account Name: Liquid
Learning Group Pty Ltd
BSB: 032 002
Account No: 407 273
SWIFT Code: WPACAU2S
Authorising Manager’s Details: This registration is invalid without a signature.
Name
Position
Signature
Date
X
Fax
7
Mail
+61 2 8239 9777
*
Liquid Learning Group Pty Ltd
GPO Box 1542
Sydney NSW 2001
Registration Policy
If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please
advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run
by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify
us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid
Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14
days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus
GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person
per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split
tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details.
Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised
details are correct at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to
change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances
arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be
responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is
cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an
event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use
towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance.
Email
:
Phone
registration@liquidlearning.com.au
)
+61 2 8239 9700
Disclaimer
Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course
facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should
not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and
recommends that its clients seek further professional advice.
Privacy Statement
Liquid Learning Group Pty Ltd is committed to your privacy. All information collected on this registration will be held in
the strictest of confidence and in accordance with the Privacy Act 1988. Liquid Learning Group Pty Ltd will add your
information to a secure database. This will be used primarily to contact you for ongoing research, product development
and notice of future events and services offered by Liquid Learning Group Pty Ltd. Occasionally you may receive
information from organisations associated with Liquid Learning Group Pty Ltd. If you do not wish to receive such
information please tick this box: c
To update or have your details deleted please advise our Database team at Liquid Learning Group Pty Ltd,
Level 9, 80 Clarence Street, Sydney NSW 2000, PH: +61 2 8239 9700, FX: +61 2 8239 9777,
email: database@liquidlearning.com.au 
© 2014 Liquid Learning Group Pty Ltd ACN 108 415 354