Cognizant's nXg Device Analytics for Customer Satisfaction

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Cognizant Solution Overview
Cognizant’s nXg Device Analytics for Customer
Satisfaction
The difficulty in monitoring and analyzing data
collected by devices about their overall
performance often results in businesses
sacrificing the opportunity to gain insights. This
has created a need for an intuitive solution that
has the capability of capturing data transmitted
from the devices to proactively predict device
failures. There is a great need for such a solution
that promises reduced service disruption,
increased productivity, optimized planning and
maximized customer experience.
nXg Device Analytics
Cognizant is developing innovative business
solutions based on the concept of Code Halos*,
the virtual digital information that surrounds any
person, device and organization. nXg Device
Analytics, a sophisticated analytical product is
one such initiative.
Solution Overview | 2014
nXg addresses device failure prediction, helps
accelerate performance efficiency and generates a
holistic picture of device health and performance.
It taps into the “halo” surrounding the devices to
develop a near real-time insight into devices’
functional status. nXg can be customized by
businesses and easily implemented.
Highlights of nXg
nXg is a product built on Cognizant’s proven
BigDecisionsTM Business Solutions Platform. With
such a robust backbone, nXg empowers
businesses to:
 Build an end-to-end
turnkey solution that
captures, extracts, transforms, loads, manages,
and analyzes device data to provide actionable
business insights to the end user.
 Use specialized machine learning algorithms for
predictive analytics.
 Capitalize on out-of-the-box BI Dashboards and
Reports that enable customers perform
analyses of device failures, as well as identify
trends and patterns that led to device errors and
crashes.
 Predict device failures in near real-time, which
will help in determining the probability of failure
and mean time between failures (MTBF).
© Copyright 2014, Cognizant. All rights reserved.
In today’s highly competitive environment,
smooth functioning and optimum performance of
the devices is critical for the success of any
business operation. Failure of the devices can
trigger a chain reaction causing inefficiencies.
This can affect the overall organizational
performance, impacting the key business drivers
such as customer experience, cost, operational
efficiency and revenue growth.
PREDICT
when and where device
events and failures
will occur
REDUCE
service disruption from
unexpected device
failures
OPTIMIZE
device inventory for
superior performance
Figure 1
Benefits of nXg Device Analytics
 Reduce Total Cost Of Operations (TCO): Reduce truck rolls and customer care calls related to
device failures.
 Improve customer experience: Reduce device failures and other related service disruptions that
are impacting customer experience.
 Optimize devices: Identify repeatedly occurring device failures and problem areas to assist in
providing permanent resolution which will result in device optimization.
 Rationalize device inventory: Identify low-performing devices for inventory rationalization.
* For more information, refer to Code Halos: How the Digital Lives of People, Things, and Organizations are Changing the Rules of
Business, by Malcolm Frank, Paul Roehrig, Ben Pring (John Wiley & Sons).
About Cognizant Enterprise Analytics
Cognizant Enterprise Analytics drive tangible business benefits to every customer and shifts analytics from being cost
centers to revenue centers. We future-proof visionary businesses by combining in-depth domain expertise with
analytics and information management best practices that help clients optimize decisions and results. Enterprise
Analytics is committed to helping clients run better through a range of integrated analytics and enterprise performance
management services and solutions. We help clients run differently by grounding our services and solutions in
foundational components including mobility, cloud, big data and smart data. Our end-to-end blend of business and
technology solutions already reflects the future of analytics, and enables us to create transformational value through
innovation and agility.
For more information please send an e-mail to our global team at nXgAnalytics@cognizant.com or visit our Web site at
http://www.cognizant.com/enterpriseanalytics
World Headquarters
European Headquarters
India Operations Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666 USA
Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937
Email: inquiry@cognizant.com
1 Kingdom Street
Paddington Central
London, W26BD UK
Phone: +44 (0) 207 297 7600
Fax: +44 (0) 207 121 0102
Email: infouk@cognizant.com
#5/535, Old Mahabalipuram Road
Okkiyam Pettai, Thoraipakkam
Chennai, 600 096 India
Phone: +91 (0) 44 4209 6000
Fax: +91 (0) 44 4209 6060
Email: inquiryindia@cognizant.com
© Copyright 2014, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is
subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.