the Air Wave - US Air Conditioning Distributors

the Air Wave
January 2015
Birthdays...
1/2
Anniversaries...
Colleen Rahn
Signal Hill
21 Yrs Jack Scarsi
City of Industry
Gerardo Benitez
Signal Hill
19 Yrs Tom Shelburne
City of Industry
1/4
Curron Williams
San Diego
1/5
Eric Turpin
Lancaster
16 Yrs Jeff Small
San Leandro
1/7
Roger Lara
Tolleson
11 Yrs James Prescott
Modesto
Tim Kheng
City of Industry
Joseph Torres
San Diego
1/9
Debbie Anderson
San Leandro
Judson Leverett
Anaheim
1/10
Colleen Walker
City of Industry
Russell Nutt
Chatsworth
1/11
Paul Rold
Tucson
1/12
James Cruz
1/13
Vicky Smith
City of Industry
10 Yrs Bernie Faller
City of Industry
Phoenix
Craig Walker
City of Industry
Cesar Reynoso
City of Industry
Daniel Dick
Salt Lake City
1/15
Mostafa Elsayed
Paso Robles
Greg Kowitz
Boise
1/16
Judson Leverett
Anaheim
Ketak Soneji
City of Industry
1/17
Louis Figueroa
Santa Barbara
Marie Rohde
City of Industry
1/20
Fabian Merino
City of Industry
9 Yrs Raquel Jakubecy
1/21
Daniel Dick
Salt Lake City
Tim Flores
1/22
Mark Jared
Phoenix
1/23
Angel Huerta
City of Industry
Laura Corral
City of Industry
1/26
Adrian Allender
City of Industry
Mike Valdez
Tucson
David Gerrard
Salt Lake City
Jimmy Bonner
North Highlands
1/30
John Navarro
City of Industry
1/31
Jane Stuntebeck
City of Industry
8 Yrs DeEtte Price
7 Yrs Miguel Rodriguez
Robert Mariscal
2 Yrs Eric Piercy
Jorge Montero
1 Yr
US Air Conditioning Distributors LLC
Lancaster
Salt Lake City
Sparks
City of Industry
Palm Desert
Lake Forest
Martin Meza
San Diego
Cathedral City
Noel Tumambing
City of Industry
Robert Harless
Tyler Hanson
Cesar Maldonado
Bullhead City
Oxnard
Peoria
www.us-ac.com
BRANCH OF THE MONTH
STORK REPORT
Congratulations to the Boise Parts
branch for achieving the highest percentage increase in sales over the
previous month.
Congratulations To….
Congrats for winning the
“BRANCH OF THE MONTH” award.
Team Name
Owner
Team Lower
Ben Lower
Team Huntsinger
Ryan Huntsinger
2nd
Team Hendershot
Bryan Hendershot
3rd
Team Clark
Dawson Clark
4th
Team Navarro
John Navarro
5th
The Andrew Harvey family (Fairfield),
on the birth of their second child.
Mason James Harvey was born on Dec. 13th ,
weighed 11 lbs 14 oz and 23” long.
Helpful Reminders From
Always email support@us-ac.com for
all IT support requests.
Put complete the subject field of the email and
the body of the email with your question or request
Please have your location/branch name or number on your signature.
Describe your request or the problem you’re having clearly. Writing “please call a.s.a.p.” does
not help us in assisting you.
Place
Champion
Irvine HVAC Slingers Ojan Mirhashemi
6th
The SameOleJets
Nick Fountain
7th
Broadstreet Bullies
Ned Broadstreet
8th
Bronco Nation
Cesar Reynoso
9th
Team Reel
James Reel
10th
The OC SurfCats
Chris Grim
11th
Team Madrid
Alvaro Madrid
12th
Eastside Chooches
Jack Scarsi
13th
Team Ramos
Jeremy Ramos
Moved Recently?
Check your pay stub for
your address on file. If it’s
changed or there’s an error,
please email updated information to hr@us-ac.com
Astrological Signs:
Capricorn 12/22-1/20
Aquarius 01/21-02/19
Flower:
Carnation/Snowdrop
NEW YEAR’S RESOLUTIONS …
Americans make them and break them every year.
Instead of making a list of all the things you want to
do differently, make a list of all the wonderful things
you did in 2014 and accentuate them...
PLANNING FOR 2015
Participant Retirement Services (401K)
Wells Fargo Bank
https://www.wellsfargo.com/retirementplan
800-728-3123 Mon - Fri 7am - 11 pm EST
Stone: Garnet
Toilet Bowl Champion
TUNE UP YOUR CUSTOMER SERVICE SKILLS FOR 2015
The Ten Commandments For Good
Customer Service
1. Commit to quality service.
2. Know your product.
3. Know your customers.
4. Treat people with courtesy and
respect.
5. Never argue with a customer.
6. Don’t’ leave a customer in
limbo.
7. Always provide what you promised.
8. Assume your customers tell the
truth.
9. Focus on making customers not sales. The sale will follow.
10. Make it easy to buy.
Winter Wonderland….
This is the scene in front of the Temecula
branch office on December 31st. The last
time snow fell in Temecula was in 2003.
“A customer is the most important visitor on
our premises, he is not dependent on us.
We are dependent on him. He is not an
interruption of our work. He is the purpose
of it. He is not an outsider in our business.
He is part of it. We are not doing him a
favor by serving him. He is doing us a favor
by giving us an opportunity to do so.”
Gandhi
Things NOT To Say on A Phone Call
“You have to…” or “Give me”. Even though they are
reaching out for help, customers don’t want to be told
what to do. Start requests with “Please” or “I’d appreciate if you could” or “To resolve this, I need you to”.
“I’m really busy”. Customers want to feel like they are
the priority even if you are busy.
“That’s Not My Department” or “That’s Not My Job”. The
caller doesn’t need to know your role in the company just
directed to the right person who can help.
“You’re Wrong”. Nothing angers a customer than hearing
an accusatory statement. Trying saying, “ I don’t think
that is correct” or “Hmm, let me see if I can explain this a
little better”.
“Sorry’. Sorry alone seems impersonal. Try phrases like,
“I understand your situation or I understand your concern,
I will help to resolve this for you”.
“I can’t” or “No”. Customers don’t care what you can’t do,
they want to know what you can do. Try statements like,
“Here’s what I can do”.
“I don’t know”. The customer assumes you know most of
the questions to their answers. Use phrases like, “Great
question, let me check” or “I will find the answer for you”.
Submissions or suggestions for future newsletters? Contact Marie Rohde at m.rohde@us-ac.com, 626-854-6833 (City of Industry)
You can view The AirWave at http://www.us-ac.com/newsletter.pdf or at www.us-ac.com, Employee Info, Name usac, Password 72degs