PDF

CALLING INSTRUCTIONS
DIGICEL SIM CARD HAÏTI
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InternationalSIM
Tel: +31 314 820 225 • Fax: +31 (0)84 7185569
Email: info@internationalsim.eu • website: www.internationalsim.eu
Introduction
Congratulations on your purchase! You made a wise decision that will save you time, money, and
energy on your next trip. This instructions contains step-by-step instructions, tips, and money
saving tricks. Please review the documentation to get the most out of your SIM Card.
Lets get started!
Requirements for Service
In order to use this SIM you need an unlocked phone.
How do you know if you have an unlocked phone?
Insert the SIM card into your phone. If your phone indicates a provider (eg Verizon Wireless, T-Mobile)
then your phone is unlocked. If your phone displays a different message, your phone is locked.
In addition, your phone needs to support the correct frequency in order to call and / or use the internet.
Worldwide providers use of several GSM networks (850, 900, 1800 and 1900 MHz). The GSM1800
network is widely used in Europe, the GSM850 network often in South America and Asia and the
GSM1900 network especially in North America. To use your GSM anywhere in the world you will need a
quad-band phone.
For "faster" 3G, Internet Providers use the UMTS network (850/900/1700-AWS 1900/2100 Mhz.)
To access a list of all 3G frequencies by country please visit: www.en.wikipedia.org / wiki /
List_of_UMTS_networks
4G Internet. 4G stands for 4th generation and is the fourth generation of mobile telecommunications
standards. It is the successor to the 3G standard. 4G is still limited globally available.
For a list of all frequencies by country please visit: www.worldtimezone.com/4g.html
Note: "Unlocked" means that your phone supports SIM cards from provider that are allowed. Often a
provider locks a cellular phone
Unlocking your Phone
Unlocking your phone is an easy process, it simply involves dialing a code on your phone’s keypad.
Most mobile phone operators will give you the unlock code and step-by-step instructions right over the
phone. Call customer service and inform them you’ll be traveling out of the country and you need the
„unlock code“.
Apple iPhone users can visit http://www.jailbreakme.com to unlock their devices for FREE.
InternationalSIM
Tel: +31 314 820 225 • Fax: +31 (0)84 7185569
Email: info@internationalsim.eu • website: www.internationalsim.eu
Contacting Customer Support
Digicel Costumer service can be reached by dialing 111 from your Digicel mobile phone or +509 37113444 from any other phone.
Getting started:
If you choose the Digicel product, all you have to do is simply top up and make a call to activate your
account
Where can I buy top up cards?:
There are a few different ways to add airtime:
 Online through www.internationalsim.eu/ezetop
 Online through https://online-top-up.digicelgroup.com
 at one of the many sales points in Haiti
How can I top up?:
1. Type *121*vouchernumber# into the phone
2. Press Send.
3. After you type the information, check the screen on your phone - the confirmation message with
your balance will be displayed.
Balance check:
To check your balance dial *120# and press call.
Rates:
Service
Calls to Digicel
Calls to other mobile networks
SMS to Digicel
SMS to other mobile
Day
Night
Weekend
4.70HTG
5.00HTG
1.00HTG
3.00HTG
3.25 HTG
4.00HTG
1.00HTG
3.00HTG
3.25 HTG
4.00HTG
1.00HTG
3.00HTG
InternationalSIM
Tel: +31 314 820 225 • Fax: +31 (0)84 7185569
Email: info@internationalsim.eu • website: www.internationalsim.eu
International Rates:
Digitel has a service for international calls “Option plus “
With the credit you have in the main account you can active with *150*amount #send and
*150*1#send to confirm (between 25 to 1000 gourdes) .
The credit will remove in*120#send to *120*5# send for verify the option plus’s account. you
will pay the minute at 5 gourdes per minute (Zone 1) to USA ,Canada ,Dominican Republic and
so one .
See below the differents rates:
Option Plus
Option Plus
Option Plus
Option Plus
Zone 1 : (5HTG/ mns, no tax)
Zone 2 : (8HTG/mns, no tax)
Zone 3 : (15HTG/ mns, no tax)
Zone 4 : (60HTG/ mns, no tax)
How to Dial International Calls
To place an International call you must dial ,,011“ followed by the country code.
The format is: 011+ COUNTRY CODE + AREA CODE + NUMBER
4G Data Packages:
Package
Price
Data volume
To Activate
7 Days
250 HTG
1,5GB
DIAL: *134*250#
30 Days
1000 HTG
7GB
DIAL: *134*70#
30 Days
2000 HTG
15 GB
DIAL: *134*15#
If you are using iPhone/iPad then you need the APN only - web.digicelha.com. **Note - You will need to
insert the sim into a phone to dial the short code *134# and press "Send" to activate data service. Follow
the on screen menu to complete the process.
Data (APN) Settings:
You will be able to use talk and text straight away. You will need to subscribe to data service which is
paid for from funds loaded to your line. Some phones and data devices such as the iPad require that you
subscribe to data and manually configure the data on the device. The important setting is the APN.




Service: Internet
APN: web.digicelha.com
Username: leave blank
Password: leave blank
InternationalSIM
Tel: +31 314 820 225 • Fax: +31 (0)84 7185569
Email: info@internationalsim.eu • website: www.internationalsim.eu
Tethering:
Tethering is not allowed.
SIM Card Validity:
Your Top Up cards have the following expiratory dates:
- 50 HTG expires after 25 days
- 100 HTG expires after 35 days
- 250 HTG expires after 35 days
- 500 HTG expires after 40 days
- 1000 HTG expires after 100 days
If you do not use the full value of your Top Up card within this period, you have an additional 60 days in which you
can top-up your account. Any remaining credit on the phone will be added to your new top-up amount. However, if
you exceed the 60 days, your SIM will be cancelled and you will need to purchase a new one to continue service with
Digicel.
Coverage:
National coverage, but you can check the exacte coverage map below.
Roaming:
All Digicel prepaid accounts are pre-provisioned for roaming. There is no need to contact customer care for activation.
**Information contained herein is subject to change without notice and is not
warrented to be error-free.**
InternationalSIM
Tel: +31 314 820 225 • Fax: +31 (0)84 7185569
Email: info@internationalsim.eu • website: www.internationalsim.eu