in fo rm atio n - Salisbury NHS Foundation Trust

Salisbury
information
NHS Foundation Trust
Coming into Salisbury
District Hospital
Salisbury NHS Fountation Trust
Odstock Road
Salisbury, Wilts SP2 8BJ
01722 336262
Further information is available on our website:
www.salisbury.nhs.uk
Salisbury NHS Foundation Trust
Preparing for your stay
You may need to:
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9 tell the ward staff in advance of any special needs you may have that could affect
your ability to remain independent
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possessions, but please remember that space on the ward is very limited
9 ask your GP to check with your consultant if any of your medication should be
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or herbal medicines.
Before you come into hospital
What to bring in with you:
p your admission letter
p proof of entitlement to free travel costs
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p soft drinks, squash etc.
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Valuables and money
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Do not leave valuables in your car, as the Trust will not accept responsibility for theft or
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Getting to hospital
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For your own safety and the safety of staff, the site is monitored by CCTV.
By car
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Hospital.
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From the south follow the A338 towards Salisbury, pass the park and ride on your left and
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park is closest to your ward.
Parking
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new bus service.
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public car parks at Salisbury District Hospital. The pay and display machines accept 5p, 10p,
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and pay for the elected number of weeks. The Season Ticket will be then be issued.
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from the hospital
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p parents in receipt of one of the above allowances whose child is a patient
Getting to the hospital by bus
Wilts and Dorset Pulseline Services run every 10 minutes to the hospital from Blue Boar Row
on the north side of the market square in the centre of Salisbury. The journey takes around
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buses into Salisbury from other areas set down within a few minutes walk from Blue Boar
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Bus stops at the hospital are found at the Main Entrance and at the Green. Some services do
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Getting to the hospital by train
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Southampton and Portsmouth. Pulseline buses to the hospital leave from Fisherton Street,
approximately 2 minutes walk from the station. For all rail enquires please call 08457 484950.
Getting to the hospital by taxi
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approximate cost of a journey from the city centre to Salisbury District Hospital is £7-8.
Help with fares
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claim back your costs. The Travel Desk is at the Main Hospital Reception at Entrance A,
telephone number 01722 336262 ext. 2791.
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Transport Desk
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Closed on bank holidays.
Link Scheme
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people from their communities who are in need. The service can be used by the elderly, the
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lack of public transport. Members of the Scheme provide transport in their own cars. For
further details please contact the Link Development Community on 01380 722241.
When you arrive at the hospital
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When you reach the ward
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about the ward and its daily routine. For more information see our web site at www.salisbury.
nhs.uk
Single sex wards
We do our best to provide separate bays for men and women within wards. If you have a
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Flowers
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staff.
5
Infection
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p do not walk around in bare feet
p do not be afraid to ask staff whether they have washed their hands before they care
for you.
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each ward before they come on to the ward to visit you.
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Patientline
All patients have access to the Patientline bedside entertainment system, which includes a
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to use the service can be purchased from dispensers once your arrive in hospital around the
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Consent
Before a doctor or other health care professional examines or treats you, they need your
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Planning to go home
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6
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If you are in any doubt about the answer to these questions please ask your GP or speak to
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the way of support or equipment to help you at home.
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You will need to leave the ward by 10am on the day that you are allowed home. If you are
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Your rights
Confidentiality of information
When you arrive you will be asked to complete a hospital patient form. This will be used
as part of your medical record. We ask you for information about yourself so that you
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future treatment will be kept in your medical records. Some sections will be processed on
computer, in accordance with the Data Protection Act 1988. Great care is taken to make sure
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Access to your medical records
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Clinical Audit and Research
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time to time. Please tell us if you do not want us to include your records in our audits.
We also undertake research projects in this hospital. You will always be asked if you want to
take part and any decision not to take part will not affect your care in any way.
7
Patient Advice and Liaison Service (PALS)
PALS is a service for patients, their relatives and carers that offers on the spot advice. You
can visit the PALS team near the main entrance on level 3, Monday to Thursday 8.30 am 4.30 pm, Friday 8.30 - 4.00 am. Freephone 0800 374208, email pal.service@salisbury.nhs.uk
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individual concerns and enables us to learn from what people tell us so that we can improve
our services.
Concerns and Complaints
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from what people have told us and try to use this information to improve our services.
If you would like to make a formal complaint, or raise a concern, you can either write to the
Chief Executive, telephone the Complaints Department on 01722 336262 x 2743 or 2764 or
email complaints.department@salisbury.nhs.uk
Designated Smoking Areas
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Author: Clinical Effectiveness
'DWH ZULWWHQ 6HSW Revised: Sept 06
5HYLHZ GDWH -XQH Version: 1.1
Code: CENew03
OF01830
If you need this information in another language or medium (audio, large print, etc) please
contact the Patient Advice and Liaison Service (PALS) on 0800 374 208 email: pal.service@
salisbury.nhs.uk
You are entitled to a copy of any letter we write about you. Please ask if you want one when
you come to the hospital
We ask for information about you so that you can receive proper care and treatment. This inIRUPDWLRQ UHPDLQV FRQ¿GHQWLDO DQG LV VWRUHG VHFXUHO\ E\ WKH 7UXVW LQ DFFRUGDQFH ZLWK WKH 'DWD
Protection Act 1998.
© Salisbury NHS Foundation Trust
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