RELEASE NOTES F-Secure® E-mail and Server Security

RELEASE NOTES
F-Secure® E-mail and Server Security
Version 10.50 build 119 (RTM)
Copyright © 1993-2013 F-Secure Corporation. All Rights Reserved.
Portions Copyright © 2004 BackWeb Technologies Inc.
Portions Copyright © 2003 Commtouch® Software Ltd.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Copyright © 2000-2004 The Apache Software Foundation. All rights reserved.
This product includes PHP, freely available from http://www.php.net/.
Copyright © 1999-2006 The PHP Group. All rights reserved.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).
Copyright © 1998-2012 The OpenSSL Project. All rights reserved.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved.
This product includes software written by Tim Hudson (tjh@cryptsoft.com).
This product includes optional Microsoft SQL Server 2008 R2 SP1 Express Edition.
Copyright © 2010 Microsoft Corporation. All rights reserved.
This product may be covered by one or more F-Secure patents, including the following:
GB2353372, GB2366691, GB2366692, GB2366693, GB2367933, GB2368233, GB2374260
1. General
This document contains late-breaking information about F-Secure E-mail and Server Security 10.50. We
strongly recommend that you read the entire document before installing the software.
2. Product contents
F-Secure E-mail and Server Security provides protection for your Microsoft® Windows Server®,
Microsoft® Exchange Server, Microsoft® Small Business Server, Citrix® XenApp, and Windows Terminal
servers. The solution can be licensed and deployed as F-Secure Server Security, on per-server basis,
or F-Secure E-mail and Server Security, on per-user or terminal connection basis.
F-Secure E-mail and Server Security replaces previous F-Secure Anti-Virus for Windows Servers,
F-Secure Anti-Virus for Citrix Servers and F-Secure Anti-Virus for Microsoft Exchange products.
With F-Secure E-mail and Server Security license, you can install the following features:
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Virus & spyware protection – protects your computer against viruses, trojans, spyware, rootkits
and other malware.
DeepGuard™ – proactive, instant protection against unknown threats. It monitors application
behavior and stops potentially harmful activities in real-time.
Web traffic scanning – detects and blocks malicious content in web traffic (HTTP protocol) to
provide additional protection against malware.
Browsing protection – protection for your terminal users against web browser exploits and rogue
web sites.
Anti-Virus for Microsoft Exchange – protects incoming, outgoing, and internal mail traffic and
Exchange public folders from malware and other security threats and provides content and
attachment filtering.
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Spam Control – detects and filters spam messages from e-mail traffic providing real-time
protection against all types of spam, regardless of its content, format or language.
Offload scanning – allows to offload malware scanning to F-Secure Scanning and Reputation
Server.
The solution is available in the following languages: English, French, German, Italian, Japanese, Korean,
Polish, Spanish and Swedish.
3. What’s new
3.1
New features and improvements
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Offload Scanning Agent – It can be installed in order to offload malware scanning and content
reputation checking to a dedicated server running F-Secure Scanning and Reputation Server. This
allows to minimize the performance impact to virtualization infrastructure.
Host Identification changes – You can chose additional Host Identification methods. The added
Host Identification methods are identifying the host by WINS name or MAC address.
Randomization of scheduled scan tasks – It is now possible to start scheduled scan tasks with
a randomized delay interval. This allows to minimize performance impact when scheduled
scanning starts on multiple virtual machines simultaneously.
Added support for Microsoft Windows Server 2012 R2 – You can install and use the product on
Microsoft Windows Server 2012 R2.
Other enhancements made in this release:
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3.2
AUA content folder has been moved from %ProgramFIles% to %ProgramData% folder.
Fixed issues
This section lists important issues fixed in this release:
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SVCE-301: No scanners available after fsav-1100-bin update is installed
SVCE-328: Too many errors with the full computer scan
SPT-253: Web Traffic Scanning can cause delay on network services
SVCE-413: The client is using random UID even though the MSI package was prepared to use
MAC based host identification
4. System requirements
Before you install the product, we recommend that you review sections in this topic to ensure that your
network, hardware, software, and other system components meet the requirements.
Note: The minimum hardware requirements may not be sufficient if you run multiple services on the same
system.
4.1
System requirements for F-Secure E-mail and Server Security installation
To install F-Secure E-mail and Server Security, the following minimum hardware and system requirements
are recommended.
Hardware
Computer:
Any computer that meets the requirements for the supported
operating system.
Disk space:
10 GB or more is recommended.
Internet connection:
4.2
Internet connection is required to receive updates and use cloudbased detection.
Supported Operating Systems
The product can be installed on a computer running one of the following operational systems:
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Microsoft® Windows Server 2003
Microsoft® Windows Server 2003 R2
Microsoft® Windows Server 2008
Microsoft® Windows Server 2008 R2
Microsoft® Small Business Server 2003
Microsoft® Small Business Server 2003 R2
Microsoft® Small Business Server 2008
Microsoft® Small Business Server 2011, Standard edition
Microsoft® Small Business Server 2011, Essentials
Microsoft® Windows Server 2012
Microsoft® Windows Server 2012 Essentials
Microsoft® Windows Server 2012 R2
All Microsoft Windows Server editions are supported except:
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Windows Server for Itanium processor
Windows DataCenter and HPC editions
Windows Storage editions
Windows MultiPoint Server
Windows Home Server
Note: All operating systems are required to have the latest Service Pack installed.
Note: For performance and security reasons, you can install the product only on NTFS partition.
4.3
Supported Microsoft Exchange Servers
F-Secure E-mail and Server Security can be installed on a computer running the following Microsoft
Exchange Server versions:
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Microsoft® Exchange Server 2003 with the latest service pack
Microsoft® Exchange Server 2007 (64-bit version) with the latest service pack
Microsoft® Exchange Server 2010 service pack 2, service pack 3
Microsoft® Exchange Server 2013
Microsoft® Small Business Server 2003
Microsoft® Small Business Server 2008
Microsoft® Small Business Server 2011, Standard edition
The product supports the following roles of Microsoft Exchange Server 2007/2010:
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Edge Server role
Hub Server role
Mailbox Server role
Combo Server (Mailbox Server and Hub Server roles)
Note: The 32-bit version of Microsoft Exchange Server 2007 is not supported.
Important: The Collaboration Data Objects for Exchange (CDOEX) update is required if you plan to install
F-Secure E-mail and Server Security on Microsoft Exchange Server 2007 running on Microsoft Windows
Server 2008 R2. The update and installation instructions are available in Microsoft Knowledge Base article
98270. It is important to note that the CDOEX update must be installed before installing Microsoft
Exchange Server 2007 SP3.
4.4
Cluster environments
F-Secure E-mail and Server Security 10.50 can be installed on Microsoft Exchange Server clusters. The
following cluster configurations are supported:
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4.5
Microsoft® Exchange Server 2003 Active-Passive clustering
Microsoft® Exchange Server 2003 Active-Active clustering
Microsoft® Exchange Server 2007 Cluster Continuous Replication (CCR) model
Microsoft® Exchange Server 2007 Single Copy Cluster (SCC) model
Microsoft® Exchange Server 2010 Database Availability Groups
SQL Server requirements
F-Secure E-mail and Server Security 10.50 requires Microsoft® SQL Server for the quarantine
management. The following versions of Microsoft SQL Server are recommended to use:
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Microsoft® SQL Server 2005 (Enterprise, Standard, Workgroup or Express Edition) with the latest
service pack
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Microsoft® SQL Server 2008 (Enterprise, Standard, Workgroup or Express Edition)
Microsoft® SQL Server 2008 R2 (Enterprise, Standard, Workgroup or Express Edition)
Microsoft® SQL Server 2012 (Enterprise, Business Intelligence, Standard, or Express Edition)
Microsoft SQL Server 2008 R2 SP1 Express Edition is distributed with the product and can be installed
during F-Secure E-mail and Server Security 10.50 Setup.
Note: Microsoft .NET Framework version 2.0 and Microsoft Windows Installer 4.5 are required to install
Microsoft SQL Server 2008 R2 SP1 Express Edition. They can be downloaded from Microsoft Download
Center. If you plan to have Microsoft SQL Server on the same server, install these components before
installing F-Secure E-mail and Server Security.
Important: We do not recommend using MSDE or Microsoft SQL Server 2005/2008/2008R2 Express
Edition if you are planning to use the centralized quarantine management or if your organization sends and
receives a large amount of e-mails. For more information about the limitations of the Microsoft SQL Server
2005/2008/2008R2 Express Edition or MSDE, see the product manual.
4.6
Supported terminal servers
F-Secure E-mail and Server Security 10.50 supports the following terminal server platforms:
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4.7
Microsoft Windows Terminal/RDP Services (on the above mentioned Windows Server platforms)
Citrix® Presentation Server 4.5
Citrix® XenApp 5.0
Citrix® XenApp 6.0
Citrix® XenApp 6.5
Centralized management requirements
The following versions of F-Secure Policy Manager are required if you plan to centrally manage F-Secure
E-mail and Server Security installations:
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4.8
F-Secure Policy Manager (Windows) 11.10 or newer
F-Secure Policy Manager (Linux) 10.30 or newer
Other requirements
To administer the product with F-Secure Web Console, one of the following web browser software is
required:
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Microsoft Internet Explorer 7.0 or later
Mozilla Firefox 3.0 or later
Google Chrome (up-to-date versions)
Any other Web browser supporting HTTP 1.0, SSL, Java scripts and cookies may be used as well. Before
you log in to F-Secure Web Console, check that JavaScript and cookies are enabled in the browser. You
need to add the address of F-Secure Web Console (https://127.0.0.1:25023/) to the Trusted sites in the
Internet Explorer security options to make sure that F-Secure Web Console works properly.
5. Setup and configuration
5.1
Installation instructions
Note: Before you install F-Secure Server Security or F-Secure E-mail and Server Security, uninstall any
potentially conflicting products, such as other antivirus or server security software.
To install the product, you need to log in with administrator-level privileges.
5.2
Installation instructions in Virtual Environments using the F-Secure Offload
Scanning Agent
If you want to deploy F-Secure E-mail and Server Security in virtual environment using the Offload
Scanning Agent to minimize the performance impact to virtualization infrastructure you need to select the
installation of the Offload Scanning Agent during the installation.
For detailed installation instructions of this feature please refer to the F-Secure Security for Virtual and
Cloud Environments deployment guide.
Note: Please note that you need to have the Scanning and Reputation Server in place for this functionality
to work.
5.3
Remote installation
Remote installation with F-Secure Policy Manager is possible for F-Secure Server Security only. To deploy
F-Secure E-mail and Server Security, you need to make the attended installation either locally or over the
remote desktop connection.
5.4
Compatibility with F-Secure Policy Manager
The product is not compatible with older versions of F-Secure Policy Manager. To administer the product,
use Policy Manager (Windows) version 11.10, Policy Manager (Linux) version 10.30 or newer.
5.5
Upgrade installation
You can upgrade F-Secure E-mail and Server Security from the previous versions of F-Secure products by
running the setup program and following the installation instructions. You can upgrade the following
product versions:
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F-Secure Anti-Virus for Windows Servers 9.0
F-Secure Anti-Virus for Citrix Servers 9.0
F-Secure Anti-Virus for Microsoft Exchange 9.0 or 9.10
F-Secure Server Security 9.20, 10.00 or 10.01
F-Secure E-mail and Server Security 9.20, 10.00 or 10.01
Refer to the manual for detailed upgrade instructions.
Note: Upgrade or reinstall the product above similar PSB products are not supported. Uninstall PSB Sever
Security or PSB E-mail and Server Security before installing this product.
5.6
Using pre-installed Microsoft SQL Server
Microsoft SQL Server 2008 R2 SP1 Express Edition is distributed with the product and included in the
product installation package. If you need to use F-Secure E-mail and Server Security with your own
installation of Microsoft SQL Server, make sure that you select the Mixed mode in the Authentication mode
page. To change the authentication mode after the installation, refer to the Microsoft SQL Server
documentation.
5.7
Reconfiguration of Quarantine storage
During the installation, F-Secure E-mail and Server Security is configured to exclude all its working folders
from the real-time file scanning to prevent interferences with any operation of the e-mail scanning. If the
location of the Quarantine storage folder is changed in future, you need to reconfigure the product to
exclude the folder from the real-time file scan. Refer to the manual for detailed instructions on adding such
exclusions.
5.8
Uninstallation instructions
To uninstall F-Secure Server Security or F-Secure E-mail and Server Security, use Add or Remove
Programs from the Windows Control Panel. Restart the server after uninstalling all the components.
Note: Some files and directories may remain under the product installation directory
(%ProgramFiles(x86)%\F-Secure), programs data directory (%ALLUSERSPROFILE%\F-Secure), and
user’s temporary directories (%TEMP%) after you uninstall the product. We recommend that you remove
these directories and files manually.
6. Known issues
6.1
Installation and uninstallation
Admin.pub cannot be located during installation on Windows Server Core edition (CTS-69882)
When installing the product on Windows Server Core platform, the Browse button in the Setup wizard is
not functioning because the common Windows dialog is missing. As the workaround, you can enter the
path to the admin.pub file manually.
Entering full license key does not activate On Access Scanning and On Demand Scanning
immediately (CTS-70470)
When your evaluation version of the product expires and you enter the full license key, on-access and ondemand scanning may not be activated immediately and thus not provide full server protection. It may take
up to half an hour before the product gets fully functional. In order to speed up the license activation
process, you can restart FSGKHS service or reboot the server.
Shifting evaluation license from one product to another is not supported
You cannot register the evaluation installation of F-Secure Server Security with the full license key for F
Secure E-mail and Server Security or vice versa. If you want to purchase a license for different product,
uninstall the evaluation product first.
6.2
Virus and Spyware Protection
Scanning big folders does not disinfect found malware if scanning is interrupted (CTS-68901)
When a manual scan task that was started from the Web Console is interrupted, the admin-defined actions
may not take place for found malware or spyware items. You need to run the manual scanning again and
wait until it is completed for the actions to take place.
EFS encrypted file cannot be scanned via scheduled scanning (CTS-88303/CSEP-221)
Scheduled scan failed to scan an encrypted file with eicar.com inside and returns the error "file cannot be
opened". There can be many users on server and every user can have own encrypted files. To scan those
files, scanning must run with every user credentials which is impossible. Workaround is to use manual
scanning for those files.
6.3
DeepGuard
DeepGuard installation requires Microsoft Windows 2003 Server reboot
If the product is installed with DeepGuard protection component on Microsoft Windows 2003 Server
platforms, you need to restart the server to finalize the installation.
DeepGuard 5 does not work on Windows Server 2003 64-bit
The 64-bit version of Windows Server 2003 does not include upgraded driver support routines of
Microsoft's PatchGuard, which prevents kernel modifications. This makes this specific version of Windows
incompatible with DeepGuard. If you are using the 64-bit version of Windows Server 2003, we recommend
that you upgrade your operating system to benefit from our award winning DeepGuard technology.
6.4
Browsing Protection
Change in Browsing protection settings may look ineffective due to caching
Sometimes it may seem that a change in Browsing protection settings is not applied, because the browser
finds the page content from the cache. Use Ctrl-F5 to ignore the cache and reload the content.
Browsing protection search results
Browsing protection does not show safety ratings on search result pages that use HTTPS.
6.5
Web Traffic Scanning
Web Traffic Scanning does not handle encrypted traffic
The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network
traffic, e.g. HTTPS protocol.
Web Traffic Scanning causes download speed to decrease (CTS-90775/SPT-255)
In some cases, the download speed is affected by Web Traffic Scanning resulting in slow download
speeds.
6.6
Web Console
Manual Scanning does not allow to scan mapped network drives/shares (CTS-70572)
When you log in to Web Console, it does not load the full user profile, so you cannot scan a network drive
or share from the manual scanning page. Scan network drives/shares with “Virus and spyware scanning”
menu from F-Secure icon in the system tray or with the “Scan Folder for Viruses” menu from Windows
Explorer.
Internet Explorer 8 may show the security warning on the login page (CTS-70956)
If the session expires, the Web Console returns to the login page automatically. When this happens,
Internet Explorer 8 may show the security warning about content that may be delivered using non-secure
connection. You can ignore this warning.
Web Console might delay on refreshing the page automatically
Sometimes after you change and save a new setting (for example, Language of the user interface), there
may be a few second delay while the Web Console tries to automatically refresh the page.
6.7
Cluster environments
Messages may not be scanned when Exchange is moved from one cluster node to another (CTS62925)
When Exchange cluster groups are moved from one node to another while the product is running on
Active-Passive cluster environment, F-Secure Anti-Virus for Microsoft Exchange service can be down for a
short time. While the service is down, some e-mail messages may not be scanned on the transport level.
However, all e-mail messages and attachments are scanned without interruptions on the storage level.
Incorrect quarantine statistics are shown when Web Console is open on the passive node (CTS63021)
Quarantine and other product statistics are not updated on the passive node as some of the product
services are down or suspended. Therefore, when you connect to the Web Console on the passive node,
the product status and statistics are not shown correctly. We strongly recommend that you connect to the
Web Console using the name or IP address of the cluster instead of the name or IP address of the cluster
nodes.
6.8
Disclaimers
Disclaimers are not added to messages release from quarantine (CTS-67265)
Disclaimers are not added to outbound mails that are manually released from the Quarantine, since it is not
possible to say if they are really safe or not.
Disclaimer is not added to TNEF mails with empty body (CTS-70123)
Disclaimer is not added to TNEF encoded mails with empty body that have no text and no attachments.
This problem occurs only on Microsoft Exchange Server 2007.
Disclaimer is not added to mails if sender/recipient is in the list of trusted senders/recipients (CTS70124)
If the e-mail sender or recipient is included to the Trusted Senders or Trusted Recipients list, the disclaimer
is not added to the message.
6.9
Quarantine
Recipients are not listed for quarantined attachments that are blocked in real-time (CTS-73434)
If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they
are listed in the Quarantine Query without the name of the corresponding recipient mailbox where they
have been blocked. However, the information about the mailbox that contains the malicious or disallowed
attachment can be found in the product alerts.
7. Contact information and feedback
We look forward to hearing your comments and feedback on the product functionality, usability and
performance.
Please report any technical issues via:
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F-Secure support web site: http://support.f-secure.com/
F-Secure Community: http://community.f-secure.com/t5/Business/ctp/Business_Security_Solutions
Before sending us a report about your issue, run F-Secure Support Tool FSDiag.exe on the host that is
running F-Secure Server Security or F-Secure E-mail and Server Security.
This utility gathers basic information about hardware, operating system, network configuration and installed
F-Secure and third-party software. You can run the F-Secure Support Tool from the Web Console as
follows:
1.
2.
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4.
Log in to the Web Console.
Type https://127.0.0.1:25023/fsdiag/ in the address field of the browser. (If you are accessing the
server remotely, use the real IP address of the server instead of 127.0.0.1).
F-Secure Support Tool starts automatically and the dialog displays the data collection progress.
When the tool has finished collecting the data, click Report to download and save the collected
data
You can also run the FSDiag.exe utility under F-Secure\Common folder. The tool generates a file called
FSDiag.tar.gz.
8. F-Secure license terms
F-Secure license terms are included in the software. You must read and accept them before you can install
and use the software.