information - Disability Rights UK

Disability Rights UK Job Profile
Job Reference
12195
Job Title
Digital Service Manager
Location
Home based with some national travel
Salary
Up to £45,000 + Car Allowance £4,400
Perm or Temp Role Permanent
Deliver services that are best in class and industry
transforming and lead the way in accessibility and
digital inclusion. Hold overall Service Design
Detailed Job
Description
responsibility and ensure the agile design and
development and management of customer led digital
products and services that drives self-service and
blended service solutions for all Remploy customer
groups e.g. disabled candidates, employers.
ESSENTIAL
•
Experienced in leading, managing and
developing one or more multi-disciplinary teams
•
Communicate credibly with a wide range of
stakeholders
•
Experienced in delivering workshops and
presentation to key stakeholders internal and external
•
Managing development budget
Skills/Qualifications •
Excels in reading the stories behind analytics
and performance data and translate it into actions and
Required
service improvements
•
Strategic thinker that can move between the big
picture and the detail.
•
Working knowledge of ICT specific language and
ability to translate into layman’s terms
•
Working knowledge web based service solutions
•
Experience user interface technologies and
techniques
•
Experience in digital product design from
concept through to implementation.
•
Experience in service delivery
•
Proven experience of project planning and,
implementation and delivery whilst working to key
performance indicators, targets and deadlines
•
Facilitation, communication, and interpersonal
skills
•
Ability to deliver creative and innovative
solutions
•
Working knowledge of project management
processes
•
Ability to plan and manage own workload to
meet required timescales and targets
•
Commercial awareness with the ability to
respond to challenges in a creative, innovative, yet
logical manner.
•
The ability to travel independently, nationally and
stay away from home for periods as required by the
business
DESIRABLE
•
Demonstrable experience of managing change
by using change control/change management
techniques
•
Demonstrable experience writing requirements
specifications for Information Systems
•
Working knowledge of Visio and MS Project
Days to Advertise
(7 or 14)
Instructions to
Candidates
7
Email applications to DRUK@equalapproach.com and
advise Candidate to quote Job Reference in the
Subject