International Relations Account Manager

JOB POSTING
International Relations
POSITION TITLE:
REPORTS TO:
LOCATION:
POSITION AVAILABLE:
International Account Manager
Director, International Relations
Toronto
1
OVERALL ACCOUNTABILITY:
The primary focus of this position is to maximize the collection of revenues / royalties owed to
our members for their performances in other territories. This position is responsible for actively
managing SOCAN’s top tiered societies representing over 90% of SOCAN’s international
revenue. You will focus on proactive inter-action and relationship building with societies and
from an operational perspective assist in developing / enhancing IR processes, activities,
initiatives and programs critical to maximizing international revenue growth. Liaise with other
SOCAN departments as required.
RESPONSIBILITIES:

Ensure member claims / queries directed at foreign societies are being responded to and
resolved in a timely manner
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Utilize third party data to effectively scope out potential unpaid SOCAN member
international performances / royalties

Develop and nurture relationships with SOCAN’s top tiered societies and compile, collate
and disseminate international business intelligence (includes but not limited to distribution
methodology, organizational structure, financial information, tariff and licensing schemes
etc.)
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As required, educate / communicate with members and Membership alike on international
royalties / standards
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Examine / define / develop possible improvements to IR activities, business procedures
and related processes

Exchange information and develop value added reports / analysis with other managers,
staff and other groups (i.e. Membership, Finance) on issues related to international revenue

Support and lead corporate and departmental projects and initiatives as required

Support and work with IT to define relevant user requirements and corresponding testing as
required

Other duties as required
SKILLS & KNOWLEDGE REQUIRED:

Post-secondary Education or an equivalent of related education and experience

Highly proficient with MARIE, MS Office suite of tools (i.e. Excel, Word), Lotus Notes, BEST
and SOCAN online initiatives

Proficiency with third party service provider offerings e.g. Eurodata TV

Ability to motivate and drive results

Strong relationship building skills


Excellent verbal and written communication skills
Strong time management and organizational skills
ATTRIBUTES:

Results oriented

Systematic/Forward/ Analytical/Innovative thinker

Industry knowledge

Problem solving/decision-making

Strongly self-directed
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Team oriented

Competitive
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Service oriented

Strongly self-motivated

Diplomatically aggressive
APPLICATION PROCEDURE:
Qualified applicants are invited to apply in writing to Human Resources – Sara Smolej – Toronto
Office, and include an updated copy of your resume. Please e-mail hr@socan.ca referencing
International Account Manager in the subject line.
DEADLINE:
Applications must be received in Human Resources by 12:00 Noon, on Tuesday February
17th, 2015.
WORKWEEK:
This position has a choice of 4 or 5-day workweek.
PLEASE NOTE:
In this position, if you opt for a 4-day week, your day off (either Monday or Friday) will be
determined by your Manager in accordance with the International Relations Department
business requirements. If you already work a 4-day workweek, you may be required to change
your day off.
SELECTION:
Skills and aptitude may be tested and selection will be based on factors such as past
performance, previous related experience and alignment of aptitude, personal skills and
attributes to those required to perform the job. Only qualified applicants will be contacted for
an interview.