Roadside Assistance & Consumer Assurance Information | ACDelco

CONFIDENCE
IN MOTION
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PS-BR-0095-14
©2014 General Motors. All rights reserved.
CONSUMER ASSURANCE PROGRAM BENEFITS
& ROADSIDE ASSISTANCE LIMITED COVERAGE
THE CONSUMER ASSURANCE PROGRAM
ROADSIDE ASSISTANCE LIMITED COVERAGE
Whether you are close to home or on the open road,
this Professional Service Center Program participant offers
you the benefits of quality, dependable ACDelco parts.
The ACDelco Consumer Assurance Program is our way
of letting you know that we stand behind each and every
quality ACDelco part we sell.
This coverage is provided to you courtesy of the ACDelco
Professional Service Center that performed the service to
your vehicle identified on your invoice. Coverage begins on
the date identified on your original invoice and continues
for a period of 12 months.
If a qualified select ACDelco product installed by an ACDelco
Professional Service Center fails within 24 months or
24,000 miles* from the time of the original repair,
we’ve got you covered.
This benefit is available only to the original purchaser and
is not transferable. Coverage is strictly limited to the specific
vehicle identified on the original invoice. Roadside service
is available in the United States and Canada.
If you are in need of Roadside Assistance,†
you must call 800.ACDelco (800.223.3526),
prompt 3, to be connected with a nationwide
service provider. Payment is required after
service(s) have been completed; credit card
payment is the preferred method. You will be
reimbursed for covered services up to a maximum
of $75 per occurrence upon submitting the
proper documentation.
To file a Roadside Assistance claim, you must
submit the following information within 60 days of
the date of service for reimbursement:
1. A photocopy of the original invoice from the
ACDelco Professional Service Center Program
participant showing the services performed
and the year, make and model of your vehicle.
Here is all you need to do to get back on the road:
1. If the failure occurs within 25 miles of the original
repair facility,** please return to the original facility for
possible ACDelco warranty coverage. The installing
ACDelco Professional Service Center will conduct the
warranty repair and you will be on your way.
2. The consumer’s complete name, address and
telephone number.
• Towing
2. If the failure occurs more than 25 miles from the original
repair facility, call the Consumer Assurance Program tollfree at 800.ACDelco (800.223.3526), prompt 3.
• Lock-out service
• Flat-tire assistance
3. Present your original receipt to the repair facility for
authorization.
• Fuel, oil, fluid and coolant delivery service—You must pay
for the costs of the actual fluids delivered
4. After the repair facility authorizes your receipt, the repairs
will be made and you will be on your way.
• Jump-start
Whichever comes first. See limited warranty for part details. Coverage applies to
**
Referral
light-duty vehicles only. Visit acdelco.com for full program details.
to another participating ACDelco PSC Program participant will be provided if
customer is unable to return to original repair location.
*
3. A
photocopy of the paid invoice for Roadside
Assistance service (tow, jump-start, lock-out, etc.)
from a valid auto service provider. This paid
invoice must detail the name, address and
telephone number of the service provider.
It must also identify the specific vehicle receiving
the service.
Covered Services:
☎
Call 800.ACDelco (800.223.3526), prompt 3.
Submit documentation to:
ACDelco Roadside Assistance
P.O. Box 33535
Denver, CO 80233
Available only to the original purchaser for the vehicle identified on
original invoice. Reimbursement up to $75 per occurrence.
†