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Table of Contents
ADA Accessible Entrances................................... 4
ADA- Accomodations for Guests With Disabilities
Parking................................................................. 4
ADA Seating......................................................... 4
Address and Phone Numbers...........................4-5
Alcohol Policy................................................... 5-6
Animals................................................................ 6
Automated Teller Machines (ATM)...................... 6
Bag Check Policy.................................................. 6
Banners............................................................ 6-7
Birthdays............................................................. 7
Camera and Video Equipment............................. 7
Carry-in Items...................................................... 7
Concession and Food Service.............................. 8
Designated Driver Program................................. 8
Dogfish Head River Deck Beer Garden................ 8
Elevators.............................................................. 8
Emergency Evacuation........................................ 9
Entrances............................................................. 9
Family Restrooms................................................ 9
Fan Code of Conduct......................................9-10
Fan Code of Conduct Class................................ 10
First Aid............................................................. 11
Field Dimensions............................................... 11
Field Trespassing............................................... 11
Game Times....................................................... 11
Gate Openings................................................... 11
Gate Openings for Special Events...................... 12
Guest Assist....................................................... 12
Guest Services................................................... 12
Group Outings................................................... 12
Group Discounts................................................ 13
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Group Party Areas............................................. 13
Lost and Found.................................................. 13
Merchandise...................................................... 13
My First Union Game Certificate....................... 14
Parking.......................................................... 14-15
Premium Seating..........................................15-16
Prohibited Items...........................................16-18
Public Transportation........................................ 18
Re-entry Policy.................................................. 19
Restrooms......................................................... 19
Seating Policy.................................................... 19
Smoking............................................................. 19
Special Occasions.............................................. 20
Stairs.................................................................. 20
Standing Sections.............................................. 20
Supporter’s Section........................................... 20
Tailgaiting.......................................................... 21
Ticket Information........................................21-22
Ticket Policy for Children................................... 22
Ticket Scalping................................................... 22
Ticket Services................................................... 22
Toyota Plaza....................................................... 23
Video Board....................................................... 23
Water Fountains................................................ 23
Weapons........................................................... 23
50/50 Raffle....................................................... 24
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2015 Stadium Guide
ADA Accessible Entrances
All public entrances are ADA Accessible.
ADA – Accommodations for Guests with
Disabilities Parking
Parking for disabled guests is available in all public
lots and is on a first come, first serve basis. Parking
attendants will direct guests to the nearest disabled
parking area. Guests must have the required state
issued disabled parking identification.
ADA Seating
ADA Seating is available on all levels (in front of
Sections 102, 112, 114, 115, 119, 120, 122, 123, 124,
130, 131, 132 and the top of Sections 114 & 120). All
of the seated sections are equipped with one or two
aisle seats.
Address and Phone Numbers
Philadelphia Union
PPL Park
2501 Seaport Drive
One Stadium Drive
Chester, PA 19013
Chester, PA 19013
Website
philadelphiaunion.com
General Information & Ticket Orders
1-877-21-UNION
Special Events (non-Union game days) 610-859-3100
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Address and Phone Numbers (Continued)
Merchandise Orders
philadelphiaunion.com
Alcohol Policy
PPL Park and Ovations promote the responsible sale
and consumption of alcoholic beverages.
• All guests purchasing alcohol who appear to
be less than 40 years old must present a valid
ID.
• A purchase limit of two (2) alcoholic
beverages per trip will be enforced.
• All alcohol sales will cease in the seating
bowl, concession stands and portables at the
completion of the 70:00 minute mark in the
second half, but may also be discontinued
earlier at the discretion of PPL Park.
• No alcohol will be served to guests who
appear intoxicated.
• Adult guests passing alcohol to anyone under
the age of 21 will be prosecuted to the fullest
extent of the law.
• Guests possessing alcohol who do not have
proof of being 21 or older will be subject to
arrest and citation.
• We reserve the right to refuse the sale of
alcohol to any guest.
• No outside alcoholic beverages may be
brought inside PPL Park.
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Alcohol Policy (Continued)
• Gatekeepers monitoring the exits will request
that guests finish or dispose of alcoholic
beverage before exiting the stadium. Areas
will be monitored for alcohol misuse
and underage drinking, and reported to
authorities.
Animals
Services animals and service animals in training
are permitted at PPL Park. All other animals are
prohibited.
Automated Teller Machines (ATM)
Automated Teller Machines are located at the PPL
EnergyPlus Gate (behind Section 112) and the CrozerPremier Gate (behind Section 120) on the North end
of the stadium.
Bag Check Policy
All bags and backpacks smaller than 12” x 12” x 12”
are permitted into PPL Park. All carry-ins are subject
to inspection upon entering the stadium.
Banners
Signs, banners or similar items that are obscene or
indecent, not event-related, potentially offensive
to other patrons, capable of blocking the views
of other guests or otherwise deemed dangerous
and inappropriate by PPL Park management are
prohibited. Signs must be handheld, event-related,
in good taste and cannot obstruct another guest’s
view or otherwise interfere with another guest’s
enjoyment of the game. They may not contain
commercial messages, logos or political endorsement
and may not be hung on the stadium structure. Signs
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on poles or sticks larger than two (2) feet in length,
constructed of wood or metal material, are also not
permitted.
Birthday’s
Have a birthday coming up? Do you have a Union
fan in your family who might want to spend their
special day at PPL Park? We’ve put together a special
package for Union fans of all ages to celebrate their
birthday with us!
For more information on how you can take
advantage of the Union Birthday Package, please
call 1-877-21-UNION to speak with a Union ticket
representative today!
Birthday Package includes minimum of 10 tickets –
max of 20 tickets.
Camera and Video Equipment
Guests are permitted to bring cameras and video
equipment into PPL Park, provided they are intended
for personal use only. Cameras with a lens longer
than eight (8) inches may not be brought inside the
stadium, except by credentialed media. Taping of
any game footage is strictly prohibited by Major
League Soccer. Guests are not permitted to stand
in the aisles, portals or walkways, or obstruct others
from viewing the game while taking photographs.
Monopods and tripods are not permitted in the
stadium.
Carry-in Items
Carry-in items are not allowed in the stadium. Carryin items include food, drinks, cans, glass containers
and alcohol.
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Concession and Food Service
There are 15 concession stands and 25 portable carts
located throughout the stadium serving a variety of
food and drinks.
Designated Driver Program
Philadelphia Union and PPL Park work with TEAM
COALITION to promote safe consumption of alcohol.
Fans can pledge to be a designated driver during
the 2015 season at the Guest Services desk behind
Section 113. Each fan that pledges will be entered
into a drawling run by TEAM COALITION to win a trip
to the 2015 All-Star Game.
For more information please visit Guest Services,
located behind Section 113.
Dogfish Head River Deck Beer Garden
The Dogfish Head River Deck Beer Garden is open
to all fans from the time that gates open until the
end of the match. Fans can enjoy a great view of
the stadium and Dogfish Head crafted beer! Enjoy
burgers, dogs and much more as you watch the game
from one of the best views in the stadium. Fans can
enter the River Deck through the staircase behind
section 102.
Alcohol sales stop at the 70th Minute of the match.
Elevators
Three elevators are conveniently located throughout
the park and are also available to service guests with
disabilities. Elevators are located behind Section 117,
Section 107/108 and Section 122.
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Emergency Evacuation
In the event of an emergency, stadium personnel
have been trained and instructed to assist guests in
evacuating the premises.
Entrances
There are four (4) public entrances into PPL Park. The
Crozer-Premier Gate is the northeast entrance to the
stadium. The PPL EnergyPlus Gate is the northwest
entrance of the stadium. The Supporter’s Gate is
located in the southwest corner of the stadium.
Premium seat holders can enter the Club and Suite
Entrance located at the north side of the stadium. A
separate Media Gate entrance is also located in the
southwest corner of the stadium.
Family Restrooms
PPL Park was designed with family restrooms for
the use of guests with small children and guests
with disabilities. These restrooms are located on
the concourse behind Sections 124, 106, Suite Level
outside Suites 331 and 313. All family restrooms are
accessible and equipped with baby changing tables.
Fan Code of Conduct
• Guests will enjoy the entertainment
experience free from foul/abusive language
or obscene gestures.
• Guests will show their ticket when requested
and sit only in their ticketed seat.
• Guests will refrain from displays of affection
not appropriate in a public, family setting.
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Fan Code of Conduct (Cont.)
• Progress of the game will not be disrupted by
guests’ actions or unauthorized persons on
the playing field.
• Guests will refrain from wearing or brining
obscene or indecent clothing, banners or
flags.
• Guests will promptly and carefully return the
ball to a stadium staff member or a ball kid
on the sidelines in the event that a soccer ball
enters the stands.
• Guests will refrain from mistreatment of
visiting team fans, including verbal abuse,
harassment, profanity, confrontations,
intimidation or threating behavior.
Guests will be ejected from PPL Park for
violating the fan code of conduct.
*Disclaimer: Guests who choose not to adhere
to the code of conduct will be subject to ejection
without refund and the potential for loss of
ticket privileges for future games, arrest and
prosecution. Guests will also be required to take
the online Fan Code of Conduct class.
Fan Code of Conduct Class
Any guest deemed in violation of the Fan Code of
Conduct may be subject to ejection from PPL Park.
Any fan ejected from PPL Park will have to complete
the online Fan Code of Conduct class. The fee for
the class is $250. A portion of the proceeds will be
donated to the Philadelphia Union Foundation. Fans
must receive 70% or better to pass the class. After
completion of the course, the fan can submit their
request for re-admittance into the stadium.
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First Aid
Medical treatment is available at the First Aid Station,
located behind Section 129.
Field Dimensions
PPL Park field is 75 yd x 120 yd.
Field Trespassing
Any unauthorized person venturing onto the playing
field, will be arrested, fined and banned from the
stadium.
Game Times
For the 2015 Philadelphia Union season, match
times will be between 1:30pm – 8:00pm. Matches
are generally Saturday or Sunday, but there is an
occasional Wednesday, Thursday or Friday match. For
a complete list of game times please log onto http://
www.philadelphiaunion.com/schedule.
Gate Openings
Clubs & Suites will open 90 minutes prior to Union
game time.
General Admission will open one (1) hour prior to
Union game time.
Toyota Plaza will open two (2) hours prior to Union
game time.
*Subject to change – please check
philadelphiaunion.com for the most up to
date Party on the Plaza schedule.
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Gate Openings for Special Events (Non-Union
Games)
Gate times for special events at PPL Park are decided
on event by event bases for specific information on an
event please log onto http://www.philadelphiaunion.
com/ppl-park/ppl-park-non-union-events-calendar.
Guest Assist
GuestAssist is the text messaging service available
to guests at PPL Park. A guest may call for assistance
during events by sending a text message from their
cell phone. The text message is received by a stadium
representative and the appropriate assistance
is dispatched from the Event Command Post. If
necessary, the stadium representative may have a
dialogue with the guest through the exchange of text
messages. By using the GuestAssist system, guest
will be able to report issues and concerns ask for
information and call for assistance in a fast, easy and
convenient way.
Text to 610-616-3642
Guest Services
Guest Services is located behind Section 113. It is
open when PPL Park gates open and will remain open
until thirty (30) minutes following the game to assist
guests with lost and found, lost children, stadium
directions, emergencies, and accommodations for
guests with disabilities.
Group Outings
Bring your group to PPL Park! Contact a Philadelphia
Union ticket sales representative at
877-21-UNION.
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Group Discounts
Groups of 10 or more can receive a savings of up
to $8 per ticket. All tickets purchased as part of a
discounted group package must be in the same price
level. Groups of 30 or more will have their group’s
name displayed in lights on the stadium video board.
Inside the Net
This year the Official Philadelphia Union Game
Day Program is going digital. Stay up to date on all
things Union in stadium by Texting 83350, Keyword
PROGRAM to have Inside the Net sent directly to
your phone. View team rosters, match day preview,
exclusive video content and much more. Be sure
to check back each game for the most up to date
information!
Group Party Areas – From private suites to pre-game
parties and meeting, PPL Park has many great options
to meet your group’s needs. To book the party deck
or a suite please email Adam Green at agreen@
philadelphiaunion.com.
Lost and Found
To report or claim a missing item please visit Guest
Services or call (610) 859-3100.
Merchandise
The Union Shop is located in the northwest corner of
the stadium near the PPL EnergyPlus Gate. There are
also four kiosks located in the southwest corner and
northeast side of the stadium:
Section 101
Stadium Club
Section 117
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Section 124
My First Union Game Certificate
To create a lasting memory from your first
Philadelphia Union game visit Guest Services located
on the concourse behind Section 113 to receive your
“My First Union Game Certificate.” These certificates
are encouraged for guests of ALL ages, young and old!
Parking
Refer to section ADA – Accommodations for Guests
with Disabilities Parking for information on ADA
reserved parking.
On-site parking will be $20.
Philadelphia Union Full Season Ticket Holders and
9 Game Plan Season Ticket Holders can purchase a
parking pass for the 2015 season.
Parking for PPL Park opens 5 hours prior to the start
of a home game. PPL Park approved parking lots
include: Lot A, Lot B, Lot C, Lot D.
PPL PARK PARKING PRICING
Lot A: Passes Only
Lot B: ADA Cash, Passes, Pre Approved Press/Media Lot C: Cash $20 per car, Passes.
Lot D: Passes Only
For Non-Union Events please see specific event page
for parking instructions
Please note the following regulation:
• No in and out parking.
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PPL PARK PARKING PRICING (Continued)
• Overnight parking is prohibited.
• No charcoal barbeques.
No selling or soliciting any items at any time in the
parking lots.
All parking lots have ADA parking and spaces available
on a first come first serve basis.
Premium Seating
Field Level Seats – These seats are comparable to
sitting courtside at an NBA game and they provide
a view of the entire field. Field Level Seats include
Stadium Club access, parking passes and priority
options for terrace seating in the Stadium Club.
Field Side Tables – These seats are ideal for
companies or businesses who are looking to have
field access but want to take it to the next level.
Included is a private table for four (4), complimentary
parking passes, and in-seat food and beverage dining.
Manager’s Row – These seats are directly behind
the player benches and provide a close midfield
viewpoint. Those with Manager’s Row Seats have
access to the exclusive Union Club where each seat
will have its own personal locker and complimentary
food and beverage (soft drinks) before every game.
Also included are complimentary parking passes, and
an invitation to a team luncheon with members of the
coaching staff and front office.
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Luxury Suites – Each Luxury Suite ranges in size from
14 to 30 people and are ideal for corporate and/or
social group outings. Each luxury suite is a climate
controlled environment with access to both inside
and outside seating. For an additional cost, suites can
feature food and beverage items with multiple menu
options and personal wait staff.
For more information email Adam Green agreen@
philadelphiaunion.com.
Prohibited Items
For your comfort and safety, PPL Park has established
the following rules and guidelines, but not limited to:
• Air Horns
• Alcohol
• Animals (except service animals)
• Balloons
• Beach Balls
• Beverage containers of any kind
• Bottles
• Camera lenses in excess of eight (8) inches
• Cans
• Coolers
• •
Drones
o Any footage captured on a drone will
be considered copyright infringement
to Philadelphia Union and Major
League Soccer
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Prohibited Items (Continued)
• Electronic Cigarettes
o Permitted in Designated Smoking
Areas (please see Smoking Section for
more details)
• Firearms
• Fireworks
• Food
• Frisbees
• GoPro Camera Sticks (Selfie Sticks)
• Laser Pointers
• Missile/Projectile like objects
• Noisemaking Devices
• Smoke Bombs
• Strollers (in seating area)
• Umbrellas
• Video Cameras
• Weapons of any kind
• Whistles
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Prohibited Items (Continued)
The following items are prohibited unless authorized
in advance by stadium management:
(Please see Supporter’s Section for more information
on the following items allowance)
• Drums
• Drum Sticks
• Flags or banners on poles
• Musical Instruments
Public Transportation
Take the SEPTA Wilmington/Newark Regional Rail line
to the Chester Transportation Center (6th & Welch
Street). There will be a free shuttle service to PPL
Park and back, with service beginning four (4) hours
prior to game time. Fans will need to show a SEPTA
ticket to get on the shuttle buses. Following matches,
shuttles returning to the Chester Transportation
Center will be parked along Front Street, which is
immediately to the right after exiting via the PPL
EnergyPlus Gate (main gate). For more information
please log onto http://www.philadelphiaunion.com/
ppl-park/public-transport-directions-parking.
For special events log onto http://www.
philadelphiaunion.com/ppl-park/ppl-parl-non-unionevetns-calendar to confirm if shuttles will be running
for a specific event.
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Re-entry Policy
Guests may not exit and re-enter the stadium
using the same ticket. However, in the case of an
emergency, a guest may receive a signature on their
ticket stub from a gate supervisor, which will permit
a guest to re-enter the stadium at the same gate.
Guests who leave the stadium at any time, without
the signature of the gate supervisor will not be
permitted to re-enter with the same ticket.
Restrooms
A total of twenty-nine (29) restrooms are
conveniently located throughout PPL Park. Twelve
(12) Men’s, fifteen (15) Women’s, and two (2)
Family restrooms equipped with changing tables. In
addition, there is a restroom on the concourse level
on the northwest side of the stadium for wheelchair
guests who are seated in the Field Level area. Family
Restrooms are located on the concourse behind
Sections 124, 106, Suite Level outside Suites 331 and
313.
Seating Policy
Only those with a ticket for that particular seat will be
able to occupy the seat.
Smoking
Smoking is allowed only outside the Crozer-Premier
and Media Gates of PPL Park. Smoking is prohibited
in the entire seating bowl of the stadium as well as
the concourse and in the restrooms.
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Special Occasions
Philadelphia Union games are the perfect place to
host your birthday, bachelor/bachelorette party and
even to get engaged. Special ticket packages are
available for group outings and special occasions. For
more information visit philadelphiaunion.com.
Stairs
There are stairs located in each corner of the stadium.
You can find stairs behind Sections 132, 122, 112 and
102.
Standing Sections
All guests of PPL Park are encouraged to enjoy the
event from the comfort of the seat that is indicated
on their ticket. Please keep in mind that when you
stand, you block the view of other guests behind you.
It is not the Union’s intent to limit the enjoyment
of the game and cheering after great plays, but
continuous standing in the seating areas will not be
tolerated except in Sections 134, 135, 136, 137, 138,
139 and 140.
Supporter’s Section
The Supporter’s Section (Sections 134-140) will be
filled with passionate soccer fans whose purpose
will be to create an intimidating atmosphere for the
opposition while cheering the team on to victory.
The Sons of Ben are the official recognized supporter
group of Philadelphia Union and sit in the River End
section of PPL Park. This section will stand, sing and
chant for all ninety (90) minutes of the match. Please
take this into consideration before choosing seats in
this section.
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Tailgating
Tailgating is permitted within two (2) feet of the back
bumper of your car at PPL Park. You may also tailgate
at Toyota Plaza on the grass area only.
Party on the Plaza will take place at each week night
game during the 2015 season. Party on the Plaza will
open two and half (2.5) hours prior to the start of
these select games and feature discounted food and
drink.
Ticket Information
BOX OFFICE HOURS
The Union Box Office is located next to the PPL
EnergyPlus Gate. On match days, advanced tickets
can be purchased at the ticket windows located
behind Section 120 on the concourse. General box
office hours at the stadium are as follows:
Monday to Friday
9:00am – 5:00pm
Match Days
9:00am – Halftime
UNION TICKET SALES OFFICE HOURS
Monday to Friday
8:30am – 6:00pm
Match Days
kickoff
10:00am – Two hours before
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Ticket Information (Continued)
To re-sell tickets use the Union Ticket Marketplace
(TMP). Union Ticket Marketplace is a safe and
secure site. The Union will facilitate the transaction:
charging your credit card and transferring monies
to the seller. In addition, the Union will facilitate
the delivery of the ticket you purchase. Union
Customer Service is available to support all Union
TMP transactions. Customer Service can be
reached at 877-21-UNION (887-218-6466) or info@
philadelphiaunion.com.
Ticket Policy for Children
Children two (2) years of age and under do not need
a ticket to enter PPL Park. They must be seated on a
parent or guardian’s lap.
Ticket Scalping
Re-sale of tickets above face value is prohibited
anywhere on PPL Park grounds.
Ticket Services
Ticket Services is located across from Section 120
near the Crozer-Premier Gate. On game days
the Ticket Services window is open for future
ticket purchases or ticket related issues, including
temporary handicap seat relocation.
The Ticket Services table is located behind Sections
112/113 next to the Union Shop.
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Toyota Plaza
Two (2) hours prior to every home game, Union fans
have the opportunity to experience the pre-game
excitement in the Toyota Plaza. The Toyota Plaza is
located on the northwest side of PPL Park and has
something for fans of all ages. It features food and
beverage concessions, live music, giveaways and
interactive inflatables. Be sure to check out the
Toyota Plaza before every home game!
Video Board
Designed by Panasonic, the large LED display (39’ x
22’) is located above the club on the north end of the
stadium. In addition, PPL Park has two (2) full color
LED ribbons located on the east and west sides of the
stadium above the suites and field level LEDs.
Water Fountains
Water fountains are located behind Sections 102,
105, 110, 114, 120 and 132.
Cups of ice will be available to all fans during games
with high temperatures. Please visit a concession
stand that sells fountain sodas to receive a
complimentary cup of ice.
Weapons
Weapons are not allowed in the parking lots or
anywhere at PPL Park. This includes but is not limited
to: guns, knives, mace, handcuffs, nightstick, caps,
blackjacks, etc. Possession of any weapon will be
subject to immediate dismissal.
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50/50 Raffle
The Philadelphia Union Foundation will be hosting
a 50/50 Raffle at all Union home games this season.
One lucky fan will go home with half of the collected
amount for each game. The other half of proceeds
will benefit the Philadelphia Union Foundation, the
Philadelphia Union’s charitable arm. Tickets will be
sold (cash only): 3 for $5, 10 for $10, and 40 for
$20. Look for various kiosks and ticket sellers in the
concourse, clubs and suites in PPL Park. Sales begin
two (2) hours prior to first kick with ticket sellers
in the tailgating lots and on Toyota Plaza. Ticket
Sales will ending the 75th minute.
The winning ticket number will be announced at the
conclusion of each match. Don’t miss your chance
to win big for a good cause! Click here for rules and
regulations. Are you a winner or have questions?
Email foundation@philadelphiaunion.com
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