April 2015 Newsletter

arvig.com | April 2015
Toll-Free
888.99.ARVIG (888.992.7844)
E-mail questions or comments
Answers@arvig.com
Technical Support
877.290.0560 | HelpDesk@arvig.com
Net Neutrality
Giving Back
Net Neutrality has been a hot topic for quite a few years; and on February 26,
the FCC voted in favor of Net Neutrality. However, many people don’t know what
Net Neutrality is or what it means to them.
What is Net Neutrality?
Net Neutrality is coined by many as a “free and open Internet.” Wikipedia defines Net
Neutrality as: “the standard that Internet service providers and governments should
treat all data on the Internet equally.” This simply means that Internet Service Providers
(ISPs) cannot charge high-traffic websites, such as YouTube, for priority access to their
network. Without strict Net Neutrality rules, some are concerned ISPs could also block
websites or services (such as Skype and Facetime) that use a lot of bandwidth.
From a regulation standpoint, Net Neutrality aims to treat the Internet as a
public utility rather than an information service, which is how phone service
is regulated today. In some opinions, this means Internet service could be
subject to new federal, state and other government taxes and fees.
Virus
Warning!
What it Means For You
Net Neutrality rules prohibit: 1) blocking legal content, application, services or
non-harmful devices; 2) impairing or degrading lawful Internet traffic; 3) favoring
some Internet traffic over other Internet traffic in exchange for consideration.
Net Neutrality regulations will help to keep the Internet free and open, allowing
you the freedom you need to learn, innovate and be productive. However, some
worry that if the Internet is regulated by the FCC, they may also try to control what
is and isn’t allowed online.
When Will Net Neutrality Go into Effect?
Net Neutrality rules are set to go into effect this summer. However, there could be
strong pushback from opponents, including Congress, of the new rules between
now and then which could further delay the implementation for years to come.
At Arvig, we believe in an open Internet. We do not block content from our customers
(unless DMCA laws are broken), nor do we choke (slow down) the connection on
high-bandwidth content. We also don’t prioritize any one type of Internet traffic
over another.
To view the Arvig statement on Net Neutrality, visit arvig.com.
Select Internet and then Net Neutrality.
Computer Repair
855.599.8324 | TechTeam@arvig.com
In 2014, Arvig gave back more
than $600,000 to the communities
we serve through charities,
organizations, scholarships and the
school partnership program.
Cryptowall Virus
The Cryptowall virus is a Trojan
horse, which means it is hidden
inside of a file or application
that appears to be legitimate.
Once installed, the payload of
the virus encrypts files on a
computer to extort a person
into paying a large ransom for
a de-encryption key.
The ransom amount, which must
be paid in Bitcoin, an encrypted
digital currency that operates
outside of a standard bank,
is shown in a screen message,
which displays a countdown
timer. The usual ransom time
is three days.
While the exact origin of the virus
is not clear, it is typically spread
through infected websites and
e-mail attachments. The best
prevention against Cryptowall is
to have a local and cloud-based
backup of all important files while
practicing safe web browsing and
e-mail habits. If a machine does
become infected with this virus,
it is up to the user to determine
if the encrypted files are worth
paying the ransom.
This institution is an equal opportunity provider and employer.
Now listing
Cell Phone Numbers
You can publish your cell phone
number in our directory!
At Arvig we take great pride in giving our customers what they
want—a complete telephone directory with accurate phone
numbers. That’s why we publish cell phone numbers in our
directory for a nominal fee.
Fill out our online form at
arvig.com/residential/phone/list-your-cell-number.
Download
Our Phone
Book App!
Polka-thon
Polka Spotlight is a top-rated
music and dance show that
features live bands that play the
polka, waltz, swing and more.
You can find it on Community
Connection, channel 14.
Watch a special marathon of 14
different episodes on Saturday,
May 16 and Monday, May 18!
To find regular schedule
information for your
area, go to arvig.com.
Select Television and then
Community Connection.
Schedules subject to change without notice. Channel
availability is based on Arvig service area.
Supporting Our Communities
Each summer, local non-profit youth groups
represent Arvig in community parades by
carrying our banner and handing out toys
and candy. In return, they earn
a $150 donation for their organization.
We choose groups to represent us based on the
applications received for each town. To include
everyone, we try to pick different groups each year.
Organizations chosen will be notified via e-mail.
All parades are tentative due to weather and other
factors beyond our control. If you would like your
group to be considered, sign up starting May 1
at arvig.com/parades.
How to
Read Your Invoice
1 Invoice

Date - The date
the invoice was
printed.
2 Account

Number - Have
this available whe
customer service
n calling
or when setting-u
p automatic paym
3 Previous

ents.
Balance - Last mon
th’s invoice bala
nce.
4 Payments

Received - Paym
ents received on
billing date.
your account up
to the
5 Total Amo

unt Due - Current
charges plus any
remaining prior
6 Payment

charges.
Due Date - Bill
must be paid on
avoid a late fee.
or before the Due
Date to
7 Summar

y Of Charges Summarizes all
for the month.
of the charges on
your account
8 Total Curr

ent Charges - Tota
l month’s current
charges.
9 Taxes

and Surcharges
Tota
l
taxes and surcharg
your bill.
es that apply to
10 Total Amo

unt Due By - Re-s
tates the total amo
due by.
unt due and the
date it is
11
11
Arvig is proud to support local
groups and organizations!
View your current invoice and pay your bill with ease.
Save on time, clutter and money!
Front of the Invoice
13
14
14
• Receive a $10 statement credit
when you sign up for eStatement.
Thank you for bein
g an
Arvig custome
r.
9 Total Current Charge

s
Pay your bill online
Each month we’ll send you an e-mail with your current invoice. You can also view your invoice any time
by going to www.arvig.com and selecting “Pay Bill.” Limit of one of each credit per customer.
2
at arvig.com
Temp return service
requested
envelope. Keep
-Tear Heretop portion for
your records.
Do not staple,
tape or clip your
check
to the remittance
Remittance Sectio
14
Invoice Date:
Account Number
:
Payment Due Date:
Total Amoun
Amoun
t Paid t Due:
section.
n
07/08/2012
0000031111
000001
1509 111
001 9
1
08/03/2012
$____$41.21
____
Check here for
change of billing
address and/or
for Arvig Automatic
if you are signing
Payments(see
up
reverse for details).
Please include
the account number
on your check
check payable
and make
to Arvig.
• Television:Ala
te
balanceover$2
0
• Internet:Alate
fe
over$20beginn
in
• Telephone:Alat
e
balanceover$2
0b
account is
made
Ada: 13E4th
Battle Lake:
119NL
Bigfork: 206Mai
Clarissa: 108Rob
Detroit Lakes:
340Hwy
Grand Meadow
: 1121stA
Hawley: 1104Hob
Henning: 515Dou
g
Melrose: 224Main
Parkers Prairie:
222SClay
Park Rapids:
1053rdSt
Pelican Rapids:
20WMillA
Perham: 1502nd
St
19 Change of Billing
Address
Address:____
__________
____________
_________
City:________
__________
Your
001 9
payment
• Yourpaymentm
• Refundsoncred
(Thisistoensure
• Automaticpaym
• A$30chargeap
18 Payments
can be
15 Arvig
Thank you for
using
0000031509
Internet
Please note if your
13
Your
CHRIST
Name
OPHER
50033 COUNT LAUDENBACH
Addre
ss MNY HIGHWAY 8
PERHA
M
City, State Zip56573-8317
877.290.0560
16 About your
$XXX.X
$41.21
X
Service: Press
611 from your
phone for the
888-992-7844
local Arvig office,
or visit us on the
web at arvig.co
m
using the enclosed
Auto-P
your bi
17 Late fees:
150 Second Street
Perham, MN 56573SW
If you need assistance registering, please contact Arvig
Customer Care at 888.992.7844.
$XXX.X
$41.21
X
10 Total Amount Due

by 08/03/1
Thank you for updati
ng your records.
We appreciate your
business.
with your payment
Late F
Paym
Chang
billing
I need
an expert!
$35.92
$XX.XX
$0.00
$X.XX
$XX.XX
$0.00
$4.95
$XX.XX
$0.34
$X.XX
8 Taxes & Surchar

ges
Note: Your statem
ent from the bank
will now say
“Arvig” when your
invoice has been
paid.
12 Arvig Custom
er
17
17
18
19
20
07/08/2012
0000011509
000003
1111 001
111 91
$XXX.X
$41.21
X
$XXX.X
$41.21
X
$XXX.X
$41.21
X
08/03/2012
Local Telephone
Long Distance
Internet
Television
SAMPLE
INVOICE
bottom portion
Abou
Back
7 Summary Of

Charges
If you have any
questi
invoice, please call ons regarding your new
you local Arvig
office.
If you pay your invoic
e through online
(bill pay) please
banking
update the data
with your bank
to include:
•Thefull14-digit
Arvigaccountnum
berwi
out spaces or dashe
s (you account numb th
can be found on
er
the right-hand side
of your
invoice, under the
heading Account
History).
• Updatethea
ddressto:Arvig,PO
Box110,
Perham, MN 56573
Please return
Rem
remit
15
16
y
1 Invoice

Date:
2 Accoun

t Numbe
3 Previous Balancr:

4 Payments Receive:

ed:
5 Total Amount Due:

Payme
6
nt
Due Date:

ges
• Receive a $5 statement credit
when you sign up for AutoPay.
Amo
Cha
chan
Account Histor
150 Second Street
Perham, MN 56573SW
11 Important Messa
Sign up at arvig.com today! Click on Pay Bill, then Register.
Please have your current statement available for reference.
Im
con
Arv
you
12
It Pays To Get Organized With Online Bill Pay
HELP!
The
bal
Belo
State:_______
_ Zip:_____
Arvig Auto
Pay.
Amount Due has
PO
Box
been submitted
110
for payme
nt.
Perham, MN 56573
0110
41.21
Page 1 of 4
Phone #:____
______
_____