Dealer-FX and Autosoft`s FLEX DMS

Dealer-FX and Autosoft’s FLEX DMS
Optimize dealership
revenue opportunities and
increase your
parts and labor sales
with Dealer-FX
A Proven Way to Increase Customer Satisfaction in the Service Lane
According to a 2014 J.D. Power CSI Study, the use of digital tablets during the write-up process creates a 36 point
jump in customer satisfaction compared to traditional interactions.
Choose Better Integration with
FLEX Connect
Dealer-FX integrates with FLEX DMS to give service
advisors a streamlined and efficient service write-up
platform that engages customers at their vehicle to
enhance the customer service experience. Certain
OEM applications are powered by Dealer-FX,
including Fiat Chrysler Automobiles’ wiADVISOR
solution. Data from FLEX DMS is seamlessly
integrated with Dealer-FX to initiate service
appointments and repair orders.
About Dealer-FX
Dealer-FX, a trusted name in automotive
retail software development and service
solutions, empowers dealers and OEM
clients to drive the customer experience
through advanced retention and
relationship management strategies.
Dealer-FX was recently recognized as
a Technology Fast 500™ company.
Service Management
Easy-to-use Integrated Service Lane and Customer Retention Solutions
Service Management Icon
Why Choose Dealer-FX?
Dealer-FX creates retail service
solutions for dealerships that help
them acquire, satisfy and retain
more customers, all while maximizing
profits.
The Dealer-FX 1 Solution fulfills the
various requirements of your service
department in one application,
helping you deliver a more accurate,
transparent, and consistent service
experience to customers.
This single solution combines tools
designed to help your service team.
They include:
1. Personalized Service Welcome
• Drive first service retention
• Transition sales customers into the
service department
2. Online Service Scheduling,
Chat and Appointment Ledger
• 24/7 access to service scheduling
• Seamless Autosoft DMS integration
3. Service Write-Up, Walk Around
and VIN-Specific Menu Pricing
5. Integrated Service and Social
Marketing
• VIN-specific menu generates a
• CRM retention tools integrate with
roadmap outlining the cost of
maintaining the vehicle and setting
expectations with the customer
• Increase parts and labor sales
• Complete service write-ups
• Perform multi-point inspections and
create estimates
• Increase factory required
maintenance penetration, hours per
RO, and service drive efficiency
4. Technician Dashboard and
Route Sheet
• Deliver accurate and timely
inspection results from the
technician to the advisor and to
the customer
FLEX DMS and existing processes
to deliver timely, targeted and
compelling messages to your
customers in a way that maximizes
your ROI
• Customized print/digital collateral,
including direct mail, eNewsletters,
website and social channel
graphics, email templates and more
• Strategic, managed social media
that engages your customers and
prospects throughout the ownership
lifecycle
The Dealer-FX 1 Solution is available
for use on desktop and mobile
devices, and integrates seamlessly
with Autosoft’s FLEX DMS.
• Enhanced one-page electronic
inspection tool
• Route Sheet provides advisors
with instant status of appointments
and vehicles in the shop
• Comprehensive appointment
tracking tool
• Fully managed client service life
cycle
Service write-up, walk around and VIN-specific menu pricing
Get Your Dealership on the Road to Greater Profitability
To receive more information about Dealer-FX’s solutions and
services, call 1-877.493.0039 or email contactus@dealer-fx.com.
www.autosoftdms.com
844.888.8200