Blazent Delivers Data Accuracy to Your ServiceNow CMDB

With diverse and constantly changing environments, companies
struggle to keep the data within their ServiceNow CMDB
current, complete and correct. This is true regardless if you are
trying to improve an existing ServiceNow CMDB, switching
CMDB vendors or implementing a CMDB for the first time. If
CMDB accuracy is not properly addressed, the organization
loses confidence in the value of the system and a host of
additional issues arise.
Issues Caused by Poor CMDB Data Accuracy
number of Incidents
• Longer and more labor intensive Incident
• Poor decisions based on planning flawed by
inaccurate data
Blazent Delivers Data Accuracy to Your ServiceNow CMDB
-
CMDB
Data Quality Module
“Achieving full CMDB value depends on many things,
but one that’s absolutely paramount is accurate data.”
Dennis Drogseth, VP of Research
Enterprise Management Associates
855-282-8571
www.blazent.com
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What Does CMDB Data Accuracy Really Mean?
Current
Complete
• CMDB data is as recent as the
• CMDB data does not over-report
or under-report the number of
CIs in the environment
•
• Additions of new CIs, their
relationships and changes to
CIs and CI attributes are reflected
within an acceptable period of time
populated
Correct
• CMDB data is reconciled from
validated and accurate data is
populated into the CMDB
• CMDB data is an accurate
of the environment
• Internal stakeholders have
confidence in the CMDB and
the accuracy of the data in it
Blazent’s
Data Quality
Module
Blazent-ServiceNow
Connector
• Accurately populate your ServiceNow CMDB
Normalize data with Blazent’s content catalog or customer’s existing reference structures
Initiate data fixes within the Blazent solution, which then creates a ServiceNow ticket to update
the CMDB, or create a process where updates are rule based and automatically applied to the CMDB.
Connector is officially certified for the ServiceNow Calgary release
and has passed Quality Assurance for Dublin, Eureka and Fuji
Data
Sources
• Blazent has 13+ years of experience working with the most widely-deployed data sources.
In fact, we have integrated over 230 unique data sources and we’re adding more all the time
Services
855-282-8571
www.blazent.com
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BULLSEYE
Blazent Data Quality Module for Data Conflicts & Missing Values
Data Conflicts Dashboard (highlighted
below) allows users to audit their ServiceNow CMDB data against a variety of other data sources and highlight conflicts based on
Missing Values Dashboard is similar but focuses on data fields that have missing
Data Conflicts Dashboard
grid reports that provide specifics about the data issue, the CI involved and the data value other sources maintain for the specific
Blazent Data Quality
Module for Missing CIs
This Blazent module was developed to help users ensure their
ServiceNow CMDB accurately
represents CIs in the environships to other CIs. Users can
populate a CMDB through the
Each segment within this dashboard
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Missing CI Overview Dashboard
FLOODLIGHT
Overview: ServiceNow CMDB vs. Server Environment
provides drill-down capabil-
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Blazent-ServiceNow
Connector
CMDB Stakeholder
System
System
Service Mgmt User
Login
two-way ServiceNow Connector so
Check “Create Blazent
Issue” checkboxes.
Click “Create Blazent
WebService:
Basic Auth, Sys User
Create Blazent Issue
- Blazent User
- Incident Type
- Incident Context
- Batch ID
finally close the CMDB data accuracy
loop.
Blazent-ServiceNow Connector also has
priate process (Incident, Change, Prob-
Blazent-ServiceNow Connector
As the diagram highlights, users can
sent electronically to the ServiceNow
Create Blazent Issue
Batch ID
Review grid to view
updated Status and
Ticket IDs
status to “Issue
Created”
issues ServiceNow
Ticket ID
User who has rights to
logs in
View Blazent Issue
Blazent Issue
Auth of ServiceNowBlazent Issue Resolver
via encrypted login
token
Click “Update CMDB”
checkboxes. Click
“Update CMDB”
forwards to ServiceNow
Incident or Change, else
clicks on View Issue link
or View All Related
Issues link
Update SOR, resolve
Set status to “
Realize Your ServiceNow CMDB Vision
Call Blazent for a Custom Demo of
855-282-8571
About Blazent
As the gold standard for Accurate IT Data, Blazent empowers IT. Blazent is headquartered in Silicon Valley, California and has an office in Detroit,
Michigan.
#141 - 04/03/15
855-282-8571
www.blazent.com
DATA SHEET-ITSM