IT Support Specialist (part time 30%-50%)

IT Support Specialist (part time 30%-50%)
Zattoo is Europe’s first and leading provider of Live TV over the internet. Since our start in
2006, we’ve delighted more than 15 million registered users by showing them a huge
selection of sporting events, movies and TV series on their favorite devices. We strive to
satisfy existing users and attract new users by making our product better and our business
stronger every day. We have grown a truly world class team of 60+ men and women who
make that happen together. We’re all different, but as a team we share values and goals.
We welcome competition and constantly outperform. We do this by having fun while
focusing on long term success. We’re now looking for new team members who are also truly
outstanding, have proven that in the past and will showcase it during our thorough
interview process.
The Role
The IT team is responsible for supporting and maintaining our IT systems and providing
efficient desktop/laptop support to our whole team. We aim to resolve all IT related faults
quickly and efficiently, including a broad range of queries from how to set up an email
account to complex system diagnostics. The IT Support Specialist will be responsible for
supporting and maintaining the desktop/laptop operating systems plus general
maintenance of all IT related hardware/software, including printers, scanners, video
conference equipment and network cables. The position provides exposure to a broad range
of IT related projects and activities and the full spectrum of our business and team. It’s a
great chance for someone who wants to learn IT and the new media business while working
together with a fun, smart and helpful team.
The Responsibilities
 Overseeing the day to day performance of computer systems. Diagnosing and
resolving technical issues. Fault finding of laptops and desktops
 Providing assistance and support to colleagues in IT related matters. Answer
inquiries regarding computer software and hardware operation to resolve problems
 Providing support for installing/using printers, scanners, video conference
equipment, network cables, etc.
 Setting up equipment for employee use; performing or ensuring proper installation
of cable, operating systems and appropriate software
 Setting up new users and disabling expired accounts
 Creating purchase requisitions for IT hardware/software
 Ensuring licensing for all software purchased is recorded and maintained
 Referring major hardware or software problems or defective products to vendors or
technicians for service
 Working together with the IT and Ops teams to establish requirements for new
systems or modifications
The Minimum Qualifications
 Basic knowledge of
o Operating systems - Windows and MAC OS and related day-to-day software email, office, etc.
o Computer hardware
o Office network setup
o Peripheral usage - printers, scanners, etc.
 Problem solving skills
 A good eye for detail
 Up-to-date knowledge of technologies
The Preferred Qualifications
 Deep knowledge and experience with operating systems including Mac OS X,
Windows 7, Windows 8, or Ubuntu Linux
 Knowledge of how to setup and support different desktop software as well as e-mail
environments (for example Google Apps, Office 365, etc.)
 Knowledge of networking infrastructure including switches and cabling architecture
The Location
Berlin, Germany. Some travel may be required.
The Contact
If you are interested, please contact me directly, verena@zattoo.com. Applications may be
submitted in English and/or German (English is preferred).
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