CHOICE Regional Health Network

CHOICE Regional Health Network
Job Description
Title:
Reports to:
Supervision Received:
Supervision Exercised:
FLSA Status:
FTE Status:
Hours:
Location:
Operations Manager
Executive Director
Activities coordinated by Executive Director
None
Exempt
1.0 FTE
8am – 5pm, Monday through Friday
Olympia, WA
Job Summary
The Operations Manager is responsible for ensuring organizational effectiveness through the smooth
internal operations of the agency. This includes human resources management, financial management,
and operations/facilities management. The Operations Manager reports to the Executive Director, is a
member of the agency’s management team, and is responsible for supporting the implementation of,
reporting on, and the further development of the agency’s strategic plan and work plan.
Major Duties
Operations Management
 Manage and improve operational systems, processes and policies in support of the agency’s
mission to ensure effectiveness, efficiency and consistency – specifically, support enhanced
management reporting, intra-agency information flows, business processes and organizational
planning
 Manage facility operations, including workplace safety and disaster preparedness and recovery
 Ensure that all business machines and infrastructure is maintained in good working order and
sufficient supplies are at hand to ensure smooth operations
 Ensure communications infrastructure is maintained, including server, website, etc.
 Oversee vendor selection and relationships; negotiate and manage vendor contracts
 Oversee contract management process
 Supervise and manage administrative and operational support staff, including IT personnel
 Ensure timely filing of all regulatory reports
 Play a significant support role in long-term planning, including initiatives geared toward
enhancing operational excellence
Finance
 Ensure adherence to and refinement of sound financial policies, procedures and practices
throughout the organization
 Coordinate with CPA firm and external bookkeeper on all finance-related matters, including:
o Monitoring preparation of semi-monthly payroll process
o Coordinating semi-monthly check runs, with bookkeeper support
o A/R and A/P monitoring
Operations Manager
CHOICE Regional Health N etw ork
1
1217 4 t h Ave E., Suite 200
Olympia, WA 98506
Updated 3/23/2015
 Oversee the preparation and timely distribution of monthly, quarterly and annual financial
statements and reports
 Manage the annual audit process
 Oversee timely preparation and filing of annual tax report (Form 990)
 Prepare annual budget and engage with management team in budget preparation and
management
 Manage annual membership contracting process
 Submit timely reports as required by state, federal and other regulatory agencies, and grantors
Human Resources Management & Development
 Manage and improve HR management systems, processes and policies in support of the agency’s
mission
 Review, update and monitor adherence to personnel policies and procedures
 Determine staffing requirements, manage personnel hiring and discharge, new employee
orientations, etc.
 Responsible for benefits administration
 Manage personnel and other HR related files
 Manage leave planning
 Support agency-wide implementation of periodic employee performance reviews
 Manage and mentor the professional development of direct reports
 Oversee personnel development, including employee training and preparing and conducting allstaff meetings
Organizational Performance Monitoring
 Assist with the development and monitoring of the agency’s strategic plan and work plans
 Work with IT and program staff to develop and maintain comprehensive, data-driven
organizational performance measurement systems, including dashboard reports, etc.
 Coordinate with management team regarding consistent reporting of key organizational
performance measures and manage reporting process to ensure timely distribution of
performance information to managers and organizational leadership
Qualifications & Education
Education
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Minimum of 3-5 years of operational management experience required, including personnel
supervision, and HR and finance management, ideally in the nonprofit sector
Bachelor’s Degree required; Master’s Degree in business administration or similar field preferred
Experience in health care preferred
Required Skills and Experience
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Strong budget development and financial management experience
Proven HR management experience
Ability to multi-task and effectively prioritize work; able to work independently and make sound
decisions
Operations Manager
CHOICE Regional Health N etw ork
2
1217 4 t h Ave E., Suite 200
Olympia, WA 98506
Updated 3/23/2015
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Systems thinker with excellent attention to detail
Adaptive and flexible
Excellent communication skills, both verbal and written
Excellent interpersonal skills and collaborative management style
Knowledge of compliance requirements for non-profit organizations
Excels at operating in a fast-paced, team-oriented work environment
Demonstrated commitment to high professional ethical standards and a diverse workplace
Salary Range
Regular full-time, exempt status position. Annual salary: $52,500 – $76,000
Benefits
Benefits include: Paid holidays and vacation and sick leave, medical, dental, and vision benefits as well
as retirement plan with employer matching contributions.
To Apply
Submit cover letter detailing your interest and qualifications, and resume to recruit@crhn.org or mail
your complete packet to: Human Resources, 1217 Fourth Ave E, Suite 200; Olympia, WA 98506.
Position open until filled.
Note:
This job description is only a summary of the typical functions of the job, not an exhaustive or
comprehensive list of all possible job responsibilities, tasks, and duties. Other duties may be assigned.
Operations Manager
CHOICE Regional Health N etw ork
3
1217 4 t h Ave E., Suite 200
Olympia, WA 98506
Updated 3/23/2015