March 2015 - Coalition of Wisconsin Aging Groups

FraudAlert!
Helping keep the promise.
March 2015  Volume 18, No. 8
 Coalition of Wisconsin Aging Groups Elder Law Center
From the Project Director. . . . . . . Kevin Brown
Check out our website at www.wisconsinsmp.org
Let’s Get Acquainted
By Judy Steinke, Wisconsin SMP Volunteer Coordinator
Wisconsin SMP (Senior Medicare Patrol) is delighted to
introduce Janis Schnabl of Wausaukee as this month’s featured
volunteer.
Janis heard about the work of Wisconsin SMP in 2012. She is
very annoyed by the thought of elderly people being taken
advantage of, so she attended the SMP Volunteer Foundations
training held in Marinette.
After graduating from Bay View High School in Milwaukee,
Janis was employed in the clerk’s office of the Village of West
Milwaukee. She later became a State of Wisconsin Certified
Building Inspector and retired after serving in that position for
22 years.
Retirement brought Janis to Marinette County where, in
addition to sharing SMP information with seniors, she is a
musician who plays the flute on most Sundays and holidays at
St. Joseph and Edwards Church in Walsh.
Janis’ family includes a son, daughter-in-law, and three
“fantastic” grandchildren with whom she enjoys spending time.
When asked why she volunteers for Wisconsin SMP, Janis said,
“Life is good! But beware, be smart, and ask questions.” She
has learned that sometimes seniors are confused by Medicare
and are hesitant to ask for help.
Wisconsin SMP
In this issue:
Let’s Get Acquainted with Janis
Schnabl, SMP Volunteer
Spending Money to Combat Healthcare
Fraud is an Excellent Investment
KEPRO: A New Medicare QIO for WI
Study: Over Two Million Americans
Victimized by Medical ID Theft in 2014
Medicare Toughens Nursing Home
Standards
Credit Agencies to Wait Before Adding
Medical Debt to Ratings
DATCP Consumer Alert
DHHS News Release
Identity Theft Tops FTC’s 2014
Consumer Complaints List
Upcoming Wisconsin SMP Activities
Published and distributed by the Coalition of
Wisconsin Aging Groups Elder Law Center. This
project was supported, in part by grant #90MP0187,
from the U.S. Administration for Community Living,
Department of Health and Human Services,
Washington, D.C. 20201. Grantees undertaking
projects under government sponsorship are
encouraged to express freely their findings and
conclusions. Points of view or opinions do not,
therefore, necessarily represent official
Administration for Community Living policy.
EDITOR AND PROJECT DIRECTOR
Kevin Brown
This publication may be reproduced ONLY in its
entirety. Permission to excerpt portions must be
obtained prior to use.
© 2015 CWAG. All rights reserved.
Thank you, Janis, for sharing your wisdom with seniors in your
community.
FRAUD ALERT! ● Coalition of Wisconsin Aging Groups Elder Law1 Center
2850 Dairy Drive
Madison, WI 53718-6742
608-224-0606
www.cwag.org  kbrown@cwag.org
Spending Money to Combat Healthcare Fraud is an Excellent Investment
By Kevin Brown, Wisconsin SMP Project Director
On March 19, U.S. Attorney General Eric Holder and Health and Human Services (HHS) Secretary
Sylvia Burwell released a new report showing that for every dollar spent on healthcare-related fraud
and abuse investigations in the last three years, the government recovered $7.70. This is the thirdhighest return on investment in the history of the Health Care Fraud and Abuse (HCFAC) Program, a
joint Justice Department and HHS effort initiated in 1997 to coordinate federal, state, and local law
enforcement activities to fight healthcare fraud and abuse.
The two Obama Administration officials announced that the government had recovered $3.3 billion in
taxpayer dollars in Fiscal Year 2014 from individuals and companies that attempted to defraud federal
health programs. Attorney General Holder said, “The extraordinary return on investment we’ve
obtained speaks to the skill, the tenacity, and the inspiring success of the hardworking men and women
fighting on behalf of the American people. And with these outstanding results, we are sending the
unmistakable message that we will not waver in our mission to pursue fraud, to protect vulnerable
communities, and to preserve the public trust.”
More than two pages of the Health Care Fraud and Abuse Control Program Annual Report for Fiscal
Year 2014 are devoted to the activities and accomplishments of the Senior Medicare Patrol (SMP)
program. The report notes that the 54 SMP projects across the nation referred 698 complex issues to
healthcare fraud investigators for further action in 2013. A total of over $121 million in savings have
been attributed to the SMP program as a result of beneficiary complaints since its inception in 1997.
The primary mission of the SMP program, though, is to prevent healthcare fraud through education
and education, and it is very difficult to measure prevention efforts. As the HCFAC report states, “As
the SMP program is focused on education and prevention, the true value of the program comes from
beneficiaries avoiding fraud in the first place.” In 2013, the Administration for Community Living
awarded a three-year grant to identify a way to measure the overall impact of the SMP program.
Wisconsin SMP is very proud to be part of the dedicated team of professionals and volunteers who are
working tirelessly across the country to prevent, detect, and investigate healthcare fraud and save
valuable taxpayer dollars. Please join our team by contacting Wisconsin SMP Volunteer Coordinator
Judy Steinke at (800) 488-2596, Ext. 342 or jsteinke@cwag.org. It could be the best investment you
ever make.
KEPRO: A New Medicare QIO for Wisconsin
In August 2014, the Centers for Medicare and Medicaid Services (CMS) began restructuring the
Medicare Quality Improvement Organization (QIO) program to improve patient care and health
outcomes and save taxpayer dollars. Previously, CMS would contract with one QIO to perform both
case review and quality improvement support for a state. Under the new system, these two functions
must be performed by different contractors. KEPRO, a diversified healthcare information company
based in Ohio, is the new Beneficiary and Family Centered Care QIO (BFCC-QIO) for Wisconsin.
MetaStar, which has served as Wisconsin’s QIO for 40 years, is now the Quality Innovation Network
QIO (QIN-QIO) for our state.
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According to information on the CMS website, “A Quality Improvement Organization (QIO) is a
group of health quality experts, clinicians, and consumers organized to improve the care delivered to
people with Medicare. QIOs work under the direction of the Centers for Medicare & Medicaid
Services to assist Medicare providers with quality improvement and to review quality concerns for the
protection of beneficiaries and the Medicare Trust Fund.”
The three essential functions of the QIO program are to:
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Improve the standard of care for Medicare beneficiaries;
Preserve the Medicare Trust Fund by ensuring medical services and goods are necessary,
reasonable, and provided in an appropriate setting; and
Protect Medicare beneficiaries by addressing unique beneficiary complaints, provider-based
notice appeals, and violations of the Emergency Medical Treatment and Labor Act
(EMTALA), as well as other responsibilities found in QIO-related law.
KEPRO is available to assist Medicare beneficiaries in Wisconsin with the following issues:
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Filing a quality of care complaint. KEPRO will review the medical records of Medicare
beneficiaries to determine if suitable care was delivered.
Filing an appeal concerning a discharge. KEPRO will assist Medicare beneficiaries with
filing an appeal regarding a discharge from a hospital, skilled nursing facility, hospice, or home
health agency. Medicare beneficiaries are not financially liable during the discharge appeal
process.
Advocating for immediate concerns. KEPRO can contact providers on behalf of Medicare
beneficiaries and advocate for them.
Beneficiaries may reach KEPRO by calling 855-408-8557, the company’s toll-free phone number.
KEPRO Outreach Specialists are also available to give educational presentations to providers and
Medicare beneficiaries to make them aware of Medicare rights. They do not charge a fee for this
service. To request a KEPRO speaker, call 216-447-9604, ext. 7202. You can also schedule a
presentation online at www.keproqio.com.
Sources: CMS website and KEPRO materials
Study: Over Two Million Americans Victimized by Medical ID Theft in 2014
On February 23, the Medical Identity Fraud Alliance released the 2014 Fifth Annual Study on Medical
Identity Theft. The report found that more than 2 million Americans were impacted by medical
identity theft in 2014, an increase of nearly 500,000 over the previous year. The study was conducted
by the Ponemon Institute and released with support from Kaiser Permanente, ID Experts, Experian
Data Breach Resolution, and Identity Finder, LLC. “Over the past five years, we’ve seen medical
identity theft steadily rising with no signs of slowing,” said Dr. Larry Ponemon, chairman and founder
of the Ponemon Institute.
The main findings of the study were:
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Medical identity theft is costly to consumers
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Sixty-five percent of medical identity theft victims paid at least $13,000 to resolve the crime.
In 2014, U.S. consumers paid over $20 billion in out-of-pocket costs because of medical
identity theft. The number of medical identity theft victims who paid out-of-pockets costs
increased sharply from 36% in 2013 to 65% in 2014.
Medical identity theft is a complicated crime
Victims of medical identity theft learn about the crime, on average, more than three months
after it has occurred, and 30% of the victims do not know when their personal medical
information was stolen. Fifty-four percent of the victims surveyed found an error in their
Explanation of Benefits (EOB), but only about half of them knew where to report the error.
Resolution of medical identity theft is time consuming and may never occur
Many victims find it very difficult to resolve incidents involving medical identity theft. Only
10% of survey respondents felt completely satisfied with the conclusion of the incident.
Medical identity theft can cause embarrassment; negatively impact consumer confidence
Almost half of the respondents (45%) indicated that medical identity theft had impacted their
reputation. Many victims were embarrassed because their sensitive personal health information
had been disclosed. Over 20% of respondents believed that medical identity theft had caused
them to miss out on career opportunities or lose their jobs.
Consumers expect healthcare providers to be proactive in preventing and detecting
medical identity theft
The vast majority (79%) of respondents expected their providers to guarantee the privacy of
their health records, and 48% reported that they would contemplate changing providers if their
medical records were stolen or lost. Finally, 40% reported that they would expect a prompt
notification to come from their provider if their information was compromised.
For a copy of the 2014 Fifth Annual Study on Medical Identity Theft, go to
http://medidfraud.org/2014-fifth-annual-study-on-medical-identity-theft.
Source: PR Newswire (February 23, 2015)
Medicare Toughens Nursing Home Standards
The star ratings for almost a third of the nursing homes in the U.S. were lowered in February when
federal officials altered quality standards. The changes came about after critics claimed the old rating
system was inaccurate and exaggerated the quality of facilities. Officials hope the changes will spur
improvements in nursing homes and allow consumers to more easily judge the level of care each
facility provides.
“You do need to raise the bar,” said Dr. Patrick Conway, chief medical officer at the Centers for
Medicare and Medicaid Services. When it is relatively easy to achieve a high rating, he said, “that’s
not going to incentivize the same level of improvement.”
The changes that were implemented mostly affected one of the three major criteria that are used to rate
facilities on the Nursing Home Compare website: quality measures. Officials basically adjusted the
curve for the quality-measures scores on the website, which rates over 15,000 nursing homes on a oneto-five star scale. Nursing Home Compare is the premier website for evaluating nursing homes,
despite the fact that it relies on self-reported, unverified data. The website receives 1.4 million visits a
year, according to federal officials.
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Some nursing home representatives feel that the changes will only frustrate consumers. “Any time that
nearly a third of an entire sector is impacted by a change of this magnitude, there will be confusion,”
said Mark Parkinson, chief executive of the American Health Care Association, a trade group
representing for-profit nursing homes. “We’re not helping patients and their families get the
information they can trust when the star rankings don’t match the quality care being delivered.”
In August 2014, The New York Times reported that the Nursing Home Compare’s star rating system
relied so heavily on unverified information that even homes with a history of quality problems were
earning top scores. Two of the three major criteria that are used to rate nursing home operations –
staffing levels and quality measures statistics – were self-reported and not verified by the government.
In October, the federal government announced that nursing homes would be required to start reporting
staffing levels quarterly, using an electronic system that could verify the information with payroll data.
The government also announced that it would begin implementing a nationwide program to audit the
quality statistics reported by facilities.
Prior to the changes implemented in February, approximately 80 percent of the nursing homes in the
U.S. received a rating of four or five stars on their quality measures score. Now, less than half do. The
percentage of nursing homes with a one-star rating increased from 8.5% to 13%, after the changes took
effect. Overall, the changes adversely affected the quality-measure rating for 63 percent of nursing
homes and the staffing score for 13 percent of the homes.
“We expect improvement over time,” said Thomas Hamilton, director of Survey and Certification for
CMS. “Just like the Model A in its day was – I’m told – an excellent care, it wouldn’t measure up to
today’s standards.”
Source: New York Times (February 20, 2015)
Credit Agencies to Wait Before Adding Medical Debt to Ratings
The three major credit agencies – Equifax, Experian, and TransUnion – have agreed to implement a
180-day waiting period before medical debt is added to a consumer’s credit rating. The agencies also
agreed to remove medical debt from credit ratings promptly after insurers pay medical bills. The
policy changes are part of a settlement between the New York Attorney General’s office and the three
credit agencies, which will affect consumers across the country.
The new policies should help prevent a consumer’s credit rating from plummeting because of incorrect
medical billing or stalled payments due to a disagreement between an insurance company and
provider. The new six-month waiting period will give consumers time to resolve such disputes. A bad
credit rating can negatively impact an individual’s ability to obtain a loan and the interest rate of the
loan.
“This is going to help millions of people access more affordable loans,” says Mark Rukavina, a
principal at Community Health Advisors. “People will no longer be penalized for having a medical
bill slip past them and get on their credit report even though the bill gets paid.”
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According to the Consumer Financial Protection Bureau, medical debt currently accounts for over half
of the collection items on credit reports. Approximately half of the consumers who face collection for
only medical debt have clean credit reports with no signs of past debt collection problems.
Source: NPR (March 13, 2015)
Reprinted with permission of the Wisconsin Department of Agriculture, Trade and Consumer
Protection
March 17, 2015
DATCP Consumer Alert: Pot of Gold Filled with Empty Promises
MADISON – The mythical story of the “pot of gold” says to search for the treasure at the end of a
rainbow, but scammers will have you believe that the pot of gold is coming directly to you. Among
their favorite tricks are foreign lottery scams. The Wisconsin Department of Agriculture, Trade and
Consumer Protection (DATCP) warns that foreign lottery promotions are phony – and illegal.
“Americans lose more than $120 million a year to foreign lottery schemes,” said Sandy Chalmers,
DATCP Assistant Deputy Secretary. “If you purchase a foreign lottery ticket through a solicitation,
your name will be placed on a ‘sucker list’ used by crooks, and you can expect more offers for phony
lotteries or investments.”
DATCP occasionally hears from consumers who are tied up in a cycle of payments to scammers after
falling for a fake foreign lottery pitch. Initially they received a phone call or mailing from a scammer
telling them that they can win a major prize by purchasing a lottery ticket using the sender’s “secret
system.”
The payment cycle kicks in as victims are repeatedly asked for money for additional tickets or to
secure a non-existent prize. Over time, victims begin to fear stopping these payments at the risk of
losing out both on the expected prize and on the money that they have already invested in the scheme.
DATCP offers the following tips for avoiding these and other prize scams:
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It is illegal to enter foreign lotteries and there are no secret systems for winning them.
Ignore all mail and phone solicitations that promise big prizes in foreign lotteries or contests. If
you receive what looks like lottery or sweepstakes material from a foreign country, destroy it or
report it to the Bureau of Consumer Protection.
You should never have to pay to win a prize or to “improve” your chances of winning (unless
you are entering a local raffle).
Never wire money, turn over the card numbers on a prepaid debit card or provide personal or
banking information in response to an unsolicited offer.
Some scams may require you to call a “900” number to claim your prize. Calling this number
will cost you a per-minute fee.
Legitimate contest offers will include rules, information on how to enter and the odds of
winning.
For additional information, visit the Consumer Protection Bureau at http://datcp.wisconsin.gov, send
an e-mail to datcphotline@wisconsin.gov or call the Consumer Information Hotline.
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Reprinted with permission of the U.S. Department of Health and Human Services
March 19, 2015
Departments of Justice and Health and Human Services Announce Over $27.8
Billion in Returns from Joint Efforts to Combat Health Care Fraud
Administration recovers $7.70 for every dollar spent to fight health care-related fraud and abuse;
third-highest on record
More than $27.8 billion has been returned to the Medicare Trust Fund over the life of the Health Care
Fraud and Abuse Control (HCFAC) Program, Attorney General Eric Holder and HHS Secretary Sylvia
M. Burwell announced today. The government’s health care fraud prevention and enforcement efforts
recovered $3.3 billion in taxpayer dollars in Fiscal Year (FY) 2014 from individuals and companies
that attempted to defraud federal health programs, including programs serving seniors, persons with
disabilities or those with low incomes. For every dollar spent on health care-related fraud and abuse
investigations in the last three years, the administration recovered $7.70. This is about $2 higher than
the average return on investment in the HCFAC program since it was created in 1997. It is also the
third-highest return on investment in the life of the program.
“Eliminating fraud, waste and abuse is a top priority for the Department of Health and Human
Services,” Secretary Burwell said. “These impressive recoveries for the American taxpayer
demonstrate our continued commitment to this goal and highlight our efforts to prosecute the most
egregious instances of health care fraud and prevent future fraud and abuse. New enrollment screening
techniques and computer analytics are preventing fraud before money ever goes out the door. And
together with the continued support of Congress and our partners at the Department of Justice, we’ve
cracked down on tens of thousands of health care providers suspected of Medicare fraud – all of which
are helping to extend the life of the Medicare Trust Fund.”
“As the innovative and collaborative work of the Health Care Fraud and Abuse Control Program
proceeds, more taxpayer money is being recovered, more criminals are facing justice, and more fraud
is being punished, prevented, and deterred,” said Attorney General Holder. “The extraordinary return
on investment we've obtained speaks to the skill, the tenacity, and the inspiring success of the
hardworking men and women fighting on behalf of the American people. And with these outstanding
results, we are sending the unmistakable message that we will not waver in our mission to pursue
fraud, to protect vulnerable communities, and to preserve the public trust.”
The recoveries announced today reflect a two-pronged strategy to combat fraud and abuse. Under new
authorities granted by the Affordable Care Act, the administration continues to implement programs
that move away from “pay and chase” efforts targeting fraudsters to preventing health care fraud and
abuse in the first place. In addition, the Health Care Fraud Prevention and Enforcement Action Team
(HEAT), run jointly by the HHS Office of the Inspector General and DOJ, is changing how the federal
government fights certain types of health care fraud. These cases are being investigated through realtime data analysis in lieu of a prolonged subpoena and account analyses, resulting in significantly
shorter periods of time between fraud identification, arrest, and prosecution.
Increased funding from the administration and Congress has allowed HHS and DOJ to build on early
successes of the Medicare Strike Force by expanding into nine geographic territories – Miami; Los
Angeles; Detroit; Houston; Brooklyn, New York; Southern Louisiana; Tampa, Florida; Chicago; and
Dallas. Since its inception, Strike Force prosecutors have filed more than 963 cases, charging more
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than 2,097 defendants who collectively billed the Medicare program more than $6.5 billion; 1,443
defendants pleaded guilty and 191 others were convicted in jury trials; and 1,197 defendants were
sentenced to imprisonment for an average term of approximately 47 months. Through the Strike Force
and other efforts, in FY 2014 alone, DOJ opened 924 new criminal health care fraud investigations.
Federal prosecutors filed criminal charges in 496 cases involving 805 defendants. A total of 734
defendants were convicted of health care fraud-related crimes during the year.
Another powerful tool in the effort to combat health care fraud is the federal False Claims Act. In
2014, the Civil Division of the Justice Department and the United States Attorneys’ Offices obtained
$2.3 billion in settlements and judgments from civil cases involving fraud and false claims against
federal health care programs such as Medicare and Medicaid. Since January 2009, the Justice
Department has recovered more than $15.2 billion in cases involving health care fraud. These amounts
reflect federal losses only. In many of these cases, the department was instrumental in recovering
additional billions of dollars for state health care programs. In FY 2014, DOJ continued its
enforcement of the civil False Claims Act and the Federal Food, Drug and Cosmetic Act, and opened
782 new civil health care fraud investigations.
The Centers for Medicare & Medicaid Services (CMS) is also adopting a number of preventive
measures to combat fraud and abuse. Provider enrollment is the gateway to billing the Medicare
program, and CMS has put critical safeguards in place to make sure that only legitimate providers are
enrolling in the program. The Affordable Care Act required a CMS revalidation of all existing 1.5
million Medicare suppliers and providers under new screening requirements. CMS will have requested
all revalidations by March 2015. As a result of this and other proactive initiatives, CMS has
deactivated 470,000 enrollments and revoked nearly 28,000 enrollments to prevent certain providers
from re-enrolling and billing the Medicare program. Both of these actions immediately stop billing. A
provider with deactivated billing privileges can reactivate at any time, and a revoked provider is barred
from re-entry into Medicare for a period ranging from 1 to 3 years. CMS has also issued a regulation
requiring prescribers of Part D drugs to enroll in Medicare and undergo screening.
CMS also continued the fiscal 2014 temporary moratoria on the enrollment of new home health or
ambulance service providers in six fraud hot spots: Miami, Chicago, Dallas, Houston, Detroit and
Philadelphia (which includes some counties in New Jersey). This extension will allow CMS to
continue its actions to suspend payments or remove providers from the program before allowing new
providers into potentially over-supplied markets.
Similar to the technology used by credit card companies, CMS is using its Fraud Prevention System to
apply advanced analytics to all Medicare fee-for-service claims on a streaming, national basis. The
Fraud Prevention System identifies aberrant and suspicious billing patterns which in turn trigger
actions that can be implemented swiftly to prevent payment of fraudulent claims. In the second year,
the system saved $210.7 million, almost double the amount identified during the first year of the
program.
The HCFAC annual report is available at www.oig.hhs.gov/publications/hcfac.asp.
For more information on the fraud prevention accomplishments under the Affordable Care Act visit:
http://www.cms.gov/Newsroom/MediaReleaseDatabase/Fact-sheets/2015-Fact-sheets-items/201503-19.htm.
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Identity Theft Tops FTC’s 2014 Consumer Complaints List
According to the 2014 Consumer Sentinel Network Data Book, which was released by the Federal
Trade Commission (FTC) on February 27, identity theft topped the FTC’s national ranking of
consumer complaints for the 15th consecutive year. The agency also recorded a large increase in the
number of complaints about “imposter” scams, which moved into third place on the list of consumer
complaints, entering the top three complaint categories for the first time. In imposter scams, con artists
impersonate government officials, such as IRS officials, or other people to deceive consumers. Debt
collection held steady as the second-most-reported complaint.
“While identity theft remains a huge issue, consumers should also keep a close eye out for imposter
scams,” said Jessica Rich, director of the FTC’s Bureau of Consumer Protection. “Whether it’s
pretending to be the IRS during tax season, or making false promises of a lottery win, scammers are
increasingly sophisticated in their efforts to deceive consumers, but the FTC will continue working to
shut these scammers down.”
Source: Federal Trade Commission News Release (February 27, 2015)
Upcoming Wisconsin SMP Activities
Date
Activity
County
March 31
April 1
April 2
April 7
April 7
April 8
April 8
April 8
April 8
April 8
April 8
April 12
April 13
April 18
April 20
April 21
April 22
April 27
April 28
April 28
April 29
SMP Presentation-Kenosha Senior Center Dining Site
SMP Presentation-Boys & Girls Club Sr. Dining Site-Kenosha
SMP Presentation-Three Lakes Senior Dining Site
SMP Presentation-Edgewater Apts.-Berlin
SMP Presentation-St. Nazianz Nutrition Site
SMP Presentation-Lakeside Apts.-Menasha
SMP Presentation-Valders Nutrition Site
SMP Presentation-Chippewa Falls Senior Center
SMP Presentation-Mt. Pleasant Manor-Racine
SMP Presentation-Silvercrest Apts.-Silver Lake
SMP Booth-Colonial Club Health Fair-Sun Prairie
SMP Booth-50+ Challenge (Cedar Mall)-Rice Lake
SMP Presentation-Beaver Dam Senior Center
SMP Booth-Ready, Set, Retirement Event-Madison
SMP Presentation-Manitou Manor Nutrition Site
SMP Presentation-Pioneer Place-Poynette
SMP Booth-Healthy Living Seminar-Sheboygan
SMP Presentation-Faith in Action-Friendship
SMP Volunteer Foundations Training-Campbellsport
SMP Presentation-Highlands at Riverwalk Apts.-Mequon
SMP Presentation-College Court Apts.-Milwaukee
Kenosha
Kenosha
Oneida
Green Lake
Manitowoc
Winnebago
Manitowoc
Chippewa
Racine
Kenosha
Dane
Barron
Dodge
Dane
Manitowoc
Columbia
Sheboygan
Adams
Fond du Lac
Ozaukee
Milwaukee
We are always looking for opportunities to support our colleagues in the aging network. Please
contact Wisconsin SMP and let us know about upcoming events in your area.
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Wisconsin SMP
Coalition of WI Aging Groups
2850 Dairy Drive Ste. 100
Madison WI 53718
ATTENTION: All of You with Email…
In an effort to save paper, postage and be “volunteer friendly,” we will email issues of the
Fraud Alert! to those who have email. Please contact Kevin Brown at kbrown@cwag.org
and give him your email address to add to our list. Thank you!
For more information, contact:
Kevin Brown, SMP Project Director
Coalition of Wisconsin Aging Groups Elder Law Center
2850 Dairy Drive – Suite 100
Madison, WI 53718-6742
Phone: 800/488-2596 608/224-0606
Email: kbrown@cwag.org
You can also access our publication by visiting our web site www.wisconsinsmp.org
Or you can visit the Coalition of Wisconsin Aging Groups web site www.cwag.org
Click on Publications then click on Wisconsin Senior Medicare Patrol (SMP)
and scroll down and click on the edition you wish to view.