Spring Newsletter

Mandatory Training
CQC
On Site
OnLine
With 13 years’ experience in
At ECG we understand the
We bring the training to
Our growing portfolio of
providing training to meet the
importance of training
you. Our experienced
online training courses gives
Mandatory requirements, you can
content that links directly to
trainers will use your
you greater choice when
have confidence that ECG will
CQC outcomes.
facilities to deliver training
developing a cost effective
provide comprehensive training
in the most convenient
and flexible learning
solutions.
way.
programme.
Newsletter
For GP Surgeries
SPRING 2015 : ISSUE 3
The ECG
Website gets
a makeover!
Our updated, easy to
navigate website is
now live and will
continue to develop
over the coming
months… please
take a look and see
what you think!
www.ecgtraining.co.uk
Our new website is multi -platform!
We are an organisation that likes to be creative, we seek to continually improve and
are embracing new technology in the latest version of the website. The new site can be accessed
and operated via laptops, tablets and smartphones as well as your desktop computer.
We have also introduced a ‘Basket’ to make purchasing our increasing range of online courses even faster and easier.
“
I hope you like the new-look
website! I think you’ll find it
easier and faster to locate
the information you need.
We’ll continue to develop the
site including new features
like our client reference
section to better support
your business.
’’
Jane Lambert, Director ECG
Please save our site to your favourites and visit often! We’ll be updating
content regularly and providing news from Professional bodies and
Industry leaders.
We will also be introducing a reference area, so you will be able to access
information, handouts and updates in support of the training you receive.
Our portfolio of online learning is growing with our new Equality &
Diversity course now available, as well as a redesigned and updated online
Anaphylaxis course.
The online Fire Safety Awareness and Chaperone training are also
available, all multi-platform. This means whether you are at your desk, at
home or on the move, you can access training; starting and stopping our
online courses to suit your availability.
ECG in Final 3 at the
OPEN COURSES
PROFILE:
General Practice
Awards 2014
ECG became a finalist at the General
Practice Awards for the Training
Provider of the Year 2014, along with
Prostate Cancer Care UK and Stirling
University, who were the winners of
the award.
Jane Lambert and Sophie
McCracken receive the Finalist
Certificate at the awards event
in London last November.
VICTORIA
Have you missed your Mandatory
Training or need an individual member
of staff trained?
Open Courses are available for:
Basic Life Support, use of a
Defibrillator and Anaphylaxis.
Sessions run for 3½ hours at a charge
of £25 per person, payable in advance.
Other subjects offered are:
Venepuncture and 12 Lead ECG
Recording & Interpretation.
CPD certificates of attendance are
issued. Chaperone training, Fire Safety
Awareness and Equality & Diversity
are all available online (Please see
online update overleaf).
To book an open course, please
contact the ECG office on
0845 423 8993 or email Jane at
enquiries@ecgtraining.co.uk
NEW : Infection Control
This new course from ECG will be available from May. The training is designed for
all Clinical staff and will be 2½ hour duration.
At the end of the training course delegates will be able to:
 Recognise the importance of current evidence based
infection control measures
 Describe the ways that infections can be
spread.
 Discuss employee responsibilities of
infection control measures.
 Maintain high standards of personal and
environmental hygiene standards.
 Protect themselves and others from the
risk of infections.
 Demonstrate effective hand cleaning technique.
 Adapt their skills and knowledge in infection
prevention and control into the working environment
To book or make an enquiry, please contact the ECG office on
0845 423 8993 or email enquiries@ecgtraining.co.uk
Victoria has worked with ECG for over
two years as a trainer, but has worked
within education for the last eighteen
years, training children and adults alike
in different sectors and disciplines.
In 2007 she qualified as a Podiatrist, and
having worked clinically in the public
and private sectors, she returned to
delivering education in 2010 within the
NHS.
Adding coaching and mentoring
qualifications to her remit, Victoria now
delivers a wide range of soft skills
courses, which aim to develop others
both personally and professionally.
Courses delivered for ECG include:
Conflict Resolution, Customer Care,
Assertiveness, and Equality and
Diversity. Recently adding BLS and
Infection Control to her remit, Victoria
continues to broaden her training
portfolio.
CLINICAL GOVERNANCE
AT ECG
Our Clinical Governance group
includes:
 Our Clinical Director;
 A local GP;
 Registered Paramedic;
 A Registered Nurse/ Nurse
Educator;
 Business Quality Assurance.
At the last meeting in February the
Moving & Handling training was
reviewed. There will be some
adjustments made to ensure the
content continues to support GP
Practices appropriately.
Plans for Continuing Professional
Development for ECG’s trainers were
reviewed.
Potential new online course
developments were also considered.
OnLine UPDATE
An online Chaperone course user said
recently:
To make your learning experience more
convenient we are taking additional
subjects on line.
We understand your time for training is
limited and that people learn at
different rates; so why not access the
more theoretical subjects via a tablet
such as an iPad, a Smartphone or a PC at
a time that suits you?
“Information is presented in a format
that makes the various aspects of the
subject easy to take in and
remember. Bite size pieces of
information is good!”
Current online courses available are:




Chaperone Training
Fire Safety Awareness
Equality & Diversity
Anaphylaxis
Courses cost £15 + VAT (Anaphylaxis is
£20.95 + VAT)
Courses can be purchased via the new
Website or call the office to book the
training and arrange payment.
0845 423 8993
Your comments on our training…
Social Media is big news these days
with apparently 83% of adults now
going online using all types of
devices in any location.
So, would you like us to
communicate with you using Social
Media?
Please email answers to the
following to be entered into a draw
for a bundle of up to 20 FREE
Fire Safety Awareness training
courses online. The draw will take
place on 24th April. The winner will
be notified by email.
1. Would you want to receive
regular ECG communications via
social media?
2. If so, which Social Media
Platform would be your choice?
Facebook / Twitter / LinkedIn
Please email Diane at
hr@ecgtraining.co.uk
Customer Care
“Victoria kept our attention brilliantly throughout and delivered the course in an extremely engaging and
informative fashion. Everyone is talking about it today...”
Basic Life Support (CPR)
“Derek was extremely professional…Contents and timing were perfect and met all our expectations. Unless we
could have Michael Bublé come and do the course, I don’t see how it could be improved!”
Load Handling
“Staff members said the training was great and that it met their expectations. They also said that they really
enjoyed the training and the trainers were really thorough.”
ECG holds a certificate of Quality from the International Standards Organisation (ISO).
This means you can have confidence that our products and services are not only
regularly reviewed, but externally audited every year.
Diane Mason at the ECG office is responsible for managing the ISO initiatives. She said,
“Achieving these standards requires ongoing maintenance, but has helped ECG
streamline processes to improve quality and consistency in all of our training.”
In April, ECG is applying for a second ISO Standard, the
ISO 14001 Environmental standard. This demonstrates our
commitment that the business operates in an environmentally
sensitive and ethical way.
Certificate No. 11102
ISO 9001 : 2008
Our Training Portfolio
Prices valid during 2015
SPRING 2015
Derek demonstrating how to set up for
Recording of an ECG in our Recording and
Interpretation course.
Don’t forget! Our online learning
can be accessed from any PC,
Tablet or Smart phone!
Special Offer!
Receive a 10% Discount
This Special offer applies to all
Infection Control courses
delivered between
Please contact us with any specific requirements for either groups or
individuals as we are able to create bespoke courses to suit your
learning needs.
1st April 2015
&
July 31st 2015
Please Quote S15D10
When making your training
booking.
The Old Brewery, The Stocks, Cosgrove, Milton Keynes MK19 7JD Tel: 0845 423 8993 www.ecgtraining.co.uk