Community Centre Development Worker – May 2015

Haydon Hill Community Centre
www.haydonhillca.co.uk
ABOUT HHCA
The purpose of the HHCA is to promote and improve conditions for Haydon Hill residents by working
together with local authorities, voluntary and other organisations. The HHCA is run by several residents who
form the Committee and voluntarily give up their free time to support this activity. Funding for the
Development worker post is dependent on a grant received from Aylesbury Vale District Council (AVDC). As
part of that grant AVDC requires monthly monitoring data and a six monthly service level agreement (sla) to
be completed. The main area of activity is the Community Centre in Dickens Way.
JOB DESCRIPTION
JOB DETAILS
Job Title:
Community Development Worker ( Haydon Hill)
Location:
Home based/ Haydon Hill
Community Centre
Responsible To:
Salary:
£10,012
18 Hours
Chairman of Haydon Hill Community Association
JOB PURPOSE
To develop the Haydon Hill Community. Take responsibility for bookings, caretaking and implementing
health and safety measures at Haydon Hill Community Centre.
A laptop and mobile phone will be provided for HHCA use only.
MAIN RESPONSIBILITIES OF THE ROLE
Role Specific:
To deal with customer enquires and bookings. To understand and advise hirers regarding
appropriate documents and procedures regarding licensing and insurance requirements for
regular and one off bookings. This includes arranging the exchange of keys.
To arrange and manage a minimum 3 events per year that reflect the diverse needs of the
community
Agree handover of keys of the Centre for each hiring to meet customer needs and undertake pre
and post booking check lists
To ensure safe keeping of Council property and equipment
Issue receipts for payments, bank all monies/ cheques. Raise and send invoices to all regular
hirers on a monthly basis
Identify and action fundraising opportunities including raffle contributions
To undertake cleaning duties
Update and develop digital solutions including Internet and Facebook pages
To ensure that all safety and maintenance requirements are reported and implemented by having
a good understanding of relevant health and safety legislation.
Complete and return monthly usage figures to AVDC in support of the sla. Complete and return a
sla form on a 6 monthly basis. This includes obtaining customer feedback from regular hirers
To undertake any other duties of a similar level and responsibility as may be required from time to
time
To make every effort to understand and meet the individual needs of customers and other staff,
and not to treat anyone less favourably on the grounds of race, age, disability, sex, gender reassignment, pregnancy and maternity, religion or belief, marriage and civil partnership
JOB SPECIFIC REQUIREMENTS
Duties will necessitate working evenings (weekends and bank holidays)
Ability to travel to Haydon Hill Community Centre and have access to suitable transport to cover
all opening hours of the Centre. Car allowance is not payable.
CONTACTS
Organisation:
Nature of Contact:
HHCA
Accurately relay information and support the Committee in the
development of a community spirit on Haydon Hill including
attending meetings as required
Other organisations
AVDC: sla requirements; external building maintenance/
servicing requirements; health and safety compliance
County/ District Councillors: keep informed of community event;
support in improving the Haydon Hill environment
External contractors: obtaining quotes and arranging for internal
work to be completed to as satisfactory standard
Members of the Public
.
Accurately deal with service requests and resolve them where
appropriate. Maintain good relationships with hirers of Haydon
Hill Community Centre
EXPECTATIONS OF POSTHOLDER
COMPETENCIES TO BE DEMONSTRATED:
Understanding HHCA
Team Working
Customer Focus
Making Things Happen
You understand the work HHCA and its
role in the community. You take a sense
of pride in the work you deliver; you
think it is important to act as an
ambassador for the organisation. You
deal openly, honestly, politely and in a
timely manner with all those you deal
with. You keep up to date with the latest
news about best practice in your role
When working in a team you offer
advice, share information, listen to
others and value their input, and are
willing to buy into team decisions. You
show empathy with others and are
prepared to take on different roles
within the team as necessary.
You treat each customer as you would
want to be treated, with respect and
sensitivity, and recognise that each has
different needs and backgrounds which
may lead to special requirements. You
take interest in the customer, put
yourself in their 'shoes' and take account
of their feelings. You feedback their
concerns and issues in order to
continually improve service.You deal
with enquiries quickly and efficiently,
giving clear and honest feedback about
what we can do and when
You take responsibility to get things
done and finished in a positive and
constructive way, adapting your
approach where appropriate. You have
a “can do” attitude. You consider
potential obstacles, any financial impact,
realistic timescales and the need to
ensure customers expectations are met.
You are not afraid to raise issues with
the Committee whenever necessary and
believe keeping people informed is vital.
Communication & Listening
Relationships
You are able to convey your message
effectively whether in writing or orally,
and understand the importance of
avoiding jargon. You are clear and
positive; able to listen carefully to and
respect the views of others. You hear
what is said and can feedback
accurately and constructively. You
understand non-verbal communication
and use this knowledge to communicate
effectively with customers and
Committee members.
You create an immediate, positive and
credible impression. You listen to the
views, ideas and concerns of others,
and adapt your style of communication
appropriately, appreciating and valuing
people with different viewpoints, skills
and abilities. You treat everyone with
respect, sensitivity and honesty and
work to build positive relationships
wherever you go, ensuring you do what
you say you will do, on time, fairly and
objectively.
Developing Self And Others
You recognise how your own behaviour
and knowledge impacts on your service
and identify what you, and others, need
to learn to develop further. You are
happy to share your knowledge with
others, welcome feedback from
volunteers and Committee members,
and reflect on both your successes and
mistakes in an effort to seek continual
improvement.
Innovation and Change
You respond well to the possibilities
change brings and consider new
approaches to your own job to make it
more efficient. You approach change
in a positive way, keeping up-to-date
with latest developments, and are
always willing to contribute new ideas
and resolutions.
Typical Regular Weekly Bookings at Haydon Hill Community Centre
Morning
Monday
Afternoon
Body Tone Light for
Evening
Yoga
over 50's
Tuesday
Aikido -Martial Arts
Wednesday
Young at Heart Social
Aylesbury Gamers
Afternoon
Thursday
Friday
Body Rhythm-line
Women’s self-defence
dancing
Aikido- Martial Arts
Kandeez Dance Pre-
War Games
school dance classes
Saturday
Weight Watchers
Pole fitness classes
Sunday
Church group