GSA Application Packet - UC Davis Student Housing

UC DAVIS CONFERENCE HOUSING
2015 GUEST SERVICES ASSISTANT APPLICATION
SUMMER 2015
UC DAVIS CONFERENCE HOUSING SERVICES, ONE SHIELDS AVENUE, UNIVERSITY OF CA, DAVIS, CA 95616-8712
GENERAL INFORMATION
2
Mission Statement
Instructions
GUEST SERVICES ASSISTANT
POSITION DESCRIPTION
3
Professional Learning Experiences
Primary Responsibilities
Minimum Qualifications
Additional Qualifications
Work Situations
APPLICATION FOR EMPLOYMENT
4
The University of California does not discriminate in any of its policies, procedures or practices. The university is an affirmative action/equal opportunity employer.
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University of California, Davis
Conference Housing Services
GENERAL INFORMATION
APPLICATION FOR EMPLOYMENT
Congratulations on taking the first step toward what will be a rewarding summer here at UC Davis Conference Housing
Services. We believe that our student positions offer the opportunity to meet numerous personal challenges and have fun
while doing so!
This application packet provides you with information regarding the selection process. We hope you will benefit from this
experience. While striving to hire the most qualified candidates, we also hope this will be an opportunity for you to gain
more knowledge about the position. It is important that your application covers all of your relevant skills and experiences –
we encourage you to take your time, answering all questions completely and concisely. Remember, this will be the first
impression we have of you as an applicant: the presentation as well as the quality of the information is evaluated. If you do
a good sales job, we will notice!
MISSION STATEMENT
The mission of Conference Housing Services at the University of California, Davis is:
To generate sufficient revenues to contribute to debt service revenues, thereby providing a means to offset the cost of
housing and food service for academic year residents;
To maintain high standards of excellence in providing quality service to residents and guests, thereby generating
additional business as well as maintaining the integrity of conference rates;
To provide an opportunity for University recruitment of students, faculty, and staff;
To maintain employment of career staff, as well as provide employment opportunities for student staff in
housekeeping, food service, maintenance, and administrative units.
INSTRUCTIONS
1
Review the job description that follows. If you meet the qualifications, complete the application.
NOTE: Due to business needs this position requires working 30-40 hours per week with occasional overtime over
the summer.
2
Submit page 4 of the completed application, supplemental questions, and your resume via email to
confhsg@ucdavis.edu or hand delivered to 117 Miller Bldg., in Segundo Housing area by Wednesday, April 1, 2015.
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Candidates selected for an interview will be contacted on Friday, April 3, 2015 to go online to schedule an
interview.
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Candidates interviewed will receive an e-mail by Friday, April 17, 2015 regarding their selection status. Selection
for positions will be based upon completed applications, interviews, and position availability. We ask that you
respond by Wednesday, April 22, 2015 should you be selected and choose to accept the position.
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All successful applicants are required, without exception, to attend mandatory training sessions; approximate
dates and times are listed below.
Saturday
Monday
Tuesday
www.confhsg.ucdavis.edu
May 30
June 15
June 16
9am-5pm
9am-5pm
9am-5pm
email [confhsg@ucdavis.edu]
phone [530.752.8000]
fax [530.752.8185]
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University of California, Davis
2015 GUEST SERVICES ASSISTANT
POSITION DESCRIPTION
Conference Housing Services
Guest Services Assistants are classified as Student Assistant III positions in accordance with the Personnel Policies for Staff
Members (PPSM) Appendix 3, Exhibit A, Student Employees. Responsibilities focus on providing all aspects of guest lodging and
event services to summer conference guests, including youths, students and adults. Duties are extremely varied requiring
flexibility regarding work schedules and job responsibilities. Work hours include a combination of day, evening, weekend,
overtime and overnight on-call hours.
Professional Learning Experiences
 Guest Services Assistants receive training on a variety of topics, including customer service, online systems, and teamwork.
 Providing a high level of customer service including daily responsibilities with groups and their needs.
 Prioritizing and independently completing tasks in an autonomous work environment.
 Learning about implementation of and making recommendations regarding systems and procedures.
 Serving as a campus and recruitment representative for individuals staying on campus.
Primary Responsibilities
 Operate conference desks; use conferencing software to perform guest check in and check out; cash collections, control, and
deposit; key control; mail distribution; guest information services; perform a variety of other guest services.
 Operate guest registration areas, which include equipment set up and break down; preparing and posting directional signs;
providing room information; controlling and handing out keys and dining cards and substitute for other student staff members
as needed.
 Perform facility security inspections; maintain accurate financial records; record information in appropriate log books and keep
other detailed records while demonstrating a high customer service attitude and demeanor. Lock and secure desk and
buildings.
 Provide assistance during conference events such as water, ice deliveries and their set up/break down; general clean-up of
inside and outside areas; setting up refreshment locations; performing other duties as assigned.
 Assist campus food service whenever required. This includes, but is not limited to directing traffic, and set up/break down of
catered venue.
 Abide by State Law, University, Student Housing, and Conference Housing policies and regulations including department dress
code.
 Required to attend up to 8 hours of paid orientation and field training class during spring quarter.
 Follow policies and procedures specific to Conference Housing when injuries, policy violations, or facility issues occur to
respective staff and guests (including required incident report documentation).
 Role model appreciation of differences while fostering an inclusive community. Have an understanding of and commitment
towards the UC Davis Principles of Community.
 Option to live in residence halls during the summer conference period; a nominal room and board fee will be charged.
Minimum Qualifications
 Employment is contingent upon maintaining student status.
 MUST possess a current California Driver’s License and participation in the University DMV Pull System.
 Due to business needs this position requires working 30-40 hours per week with occasional overtime.
Additional Qualifications
 Organizational and administrative skills to meet deadlines with attention to accuracy, detail, and timeliness.
 Ability to work both independently and cooperatively with others, and receive direction and feedback from a supervisor.
 Ability to work under demanding circumstances; maintaining composure and diplomacy under pressure.
 Attention to accuracy, detail, and punctuality. Demonstrated responsibility and positive attitude in work setting.
 Work with support staff to meet service commitments to guests.
Work Situations
 Work indoors and outdoors with extreme temperature variations and in all weather conditions.
 Prolonged standing or sitting, up to 8 hours.
 Lift and/or maneuver up to fifty pounds.
 Use of communication devices such as the telephone, pager, and cellular phone.
 Ability to climb stairs and ladders.
Position is a mandatory reporter for known or suspected child abuse and requires that a statement acknowledging the requirement to report
child abuse be signed.
UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine
products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and
residential space. Additional information and specifics regarding the policy are available at http://breathefree.ucdvis.edu/index.html.
www.confhsg.ucdavis.edu
email [confhsg@ucdavis.edu]
phone [530.752.8000]
fax [530.752.8185]
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FOR OFFICE USE ONLY
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2015 Guest Services Assistant
Application for Employment
Summer 2015
____ _______ ______
General Information (please type or print)
________________________________________
___________________________
_________________________________________
First Name
Middle Name
Last Name
_____________ ____________________________
_________________________________
___________________ ______________
Current Class Year Expected Degree Completion (MM/YY)
E-Mail
Student ID Number
________________________________________
_________________________________ ________
Local Address
City
________________________________________
_________________________________ ________
Permanent Address
City
State
State
_________
Zip
_________
Zip
Kerberos Log in
_____________________
Cell Phone
_____________________
Other Phone
■■■
This position requires working 30-40 hours a week and occasional overtime to meet our business needs. Are you available to work this schedule
and overtime when needed?
Yes 
No 
Have you previously worked as a Conference Assistant?
Yes 
No 
If yes, please indicate year(s) _________________________
Have you lived in the UC Davis residence halls before?
Yes 
No 
If yes, please indicate residence hall year _______________
Unisex Shirt Sizes available XXS, XS, S, M, L, XL, XXL, XXXL. Shirt Size: ___________
■■■
Please answer the following supplemental questions on a separate sheet of paper and attach to this application:
A
Why are you interested in becoming a member of the Conference Housing staff?
B
What strengths, e.g. personal traits or knowledge, will you bring to the program and what qualities may limit your performance?
C
Please define customer service.
D
Please list current and past extracurricular activities, indicating leadership roles, offices held, and honors received in college or high
school.
E
List your work experience to date, including part time and summer positions. List position title and brief job description, including dates
each position was held; attach additional pages if necessary.
■■■
I certify that the information I have provided throughout this application is valid. I have made every effort to accurately represent myself as a
candidate for the above position(s) at UC Davis. I understand that the information I have provided may be verified, and that failure to provide
mandatory information and/or falsification of information may be grounds for disqualification or separation. I also understand that I will be
required to sign an oath of allegiance prior to appointment. I further understand that this information will be shared with a Selection Committee
for evaluation.
____________________________________________________________________________________
Signature: Candidates selected for an interview will have the opportunity to sign their application.
_________________
Date
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