Protection - hp online store

Back To College Offer
On HP Consumer Notebooks
5th June – 23rd August 2015
www.hpshopping.in/btc2015
Buy HP Consumer Notebook And Get Following Offers:
Crash Proof
Locate Laptop
Sys Boost
Offer 1:
Protection
Additional 2 year
Onsite Warranty
worth Rs.5999
Offer 2:
Entertainmen
t
1 year Burglary &
Theft Insurance On
Invoiced Value
12 movie tickets Worth max
Rs.3000
Note: Refer next slide for valid notebook models
X3000 wireless mouse
Worth Rs.789
1 year MIS
subscription
worth Rs.1399
H2800 Orange Headset
Worth Rs.1999
3 softwares for
Complete Peace
of Mind
4G/3G Dongle
Worth Rs.1500
Buy Any HP Consumer Notebook And Get Following Offers:
Models
HP Envy k- or j- or n- or ae-series,
HP Pavilion ab- or p- or v-series,
Pavilion 13, Stream 11, Stream 13, Omen, Any
x360 series
Select HP 14/15 notebooks (notebooks with
i3/i5/i7 processors)
Any Other HP Consumer Notebook
Offer
Pay Rs.1499 to get Offer 1 and Offer 2
Pay Rs.1499 to get Offer 1+ Pay Rs.1499 to get
Offer 2
Pay Rs.1999 to get Offer 1+ Pay Rs.1999 to get
Offer 2
On HP 14/15 notebooks with i3/i5/7 processors end-customers have to pay Rs.2998 if they want to avail both the offers. They can also choose only one of the
above two offers and pay Rs.1499 to avail the same .
On Any Other HP Consumer Notebook end-customers have to pay Rs.3998 if they want to avail both the offers. They can also choose only one of the above two
offers and pay Rs.1999 to avail the same .
Protection
1 yr Burglary + Theft Insurance on Invoiced Value
Terms & Conditions:
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HP Redemption Cell will get 1 yr Burglary Cover with Theft Extension Insurance policy
issued for the end-customers.
The steps to avail insurance policy will be performed by HP Redemption Cell and
customers will get the Insurance policy via email.
Policy will be issued within 2 working days after HP Redemption Cell has approved the
redemption.
Policy to be issued on the Invoice amount in the name of the end-customer by Reliance
General Insurance (RGI).
Theft and burglary to be covered under the policy by RGI.
Depreciation rate will be charged on the invoice value @ 2.5% per quarter. Please refer the
example given in the table here.
HP’s role will be only till getting the policy issued for the end-customer.
In case of theft/burglary of laptop, customers need to approach RGI directly for claim
filing/claim handling. HP will have no role to play in claim filing/claim handling.
In case of any dispute, HP will have no obligation/liability towards resolving the same.
Customers need to settle such disputes directly with RGI.
End-customers need to ensure that the name with which they are registering at
www.hpshopping.in/btc2015 has a bank account in an Indian nationalized or private bank.
This is a compulsory requirement of RGI for claim disbursement.
1st time ever in
PC industry
Example: Laptop purchase date: 13th June, 2015
Claim Logged
Date:
13th Sept'1512th Dec'15
Amount returned to
customer:
Full invoiced amount
will be given to
customer
2.5% will be cut from
invoiced amount
13th Dec'15 12th Mar'16
5% will be cut from
invoiced amount
13th Mar'16 - 12th
Jun'16
7.5% will be cut from
invoiced amount
Before 13th
Sep'15
Protection
1 yr Burglary + Theft Insurance on Invoiced Value
Link to check policy details:
https://www.reliancegeneral.co.in/Insurance/SMEs/Burglary-and-Housebreaking/BurglaryAndHouseBreaking.aspx
Claims Filing/Handling
1.
2.
3.
4.
Claims to be intimated by the customer through RGI Call centre or Online Portal.
An FIR to be registered for the loss.
Non traceable report to be occupied from the Police Department
Documents required for submission to process the claim
a) Claim Form –Duly filled and signed
b) Policy schedule
c) Invoice Copy
d) Copy of FIR
e) Non Traceable report
f) KYC documents
g) NEFT Documents
5. Claim will be settled with 7 days of the submission of the all the completed documents
by RGI.
6. Call Center No. - 18003009
NOTE:
• Claim
Filing/Handling
is
the
sole
responsibility of Reliance General Insurance.
• HP will not be responsible for the same.
• In case of any issues faced by endcustomers in any of these 5 steps, they
need to approach RGI service centers
directly.
Protection
Locate Laptop + Crash Proof + Sys Boost
3 softwares for Complete Peace of Mind
Locate Laptop
Crash Proof
Sys Boost
Lets you track the
location of your stolen
laptop using the internet.
A
Proactive
Data
Recovery software which
helps in recovery of
lost/deleted files.
System tune-up software
to maintain and optimize
the performance of your
laptop.
Terms & Conditions:
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After claim validation, HP Redemption Cell will email the license key and the link at which the 3 softwares can be downloaded.
For Locate Laptop to work, the stolen laptop would have to be connected to the internet so that it can be detected by the software.
For any service/performance issues regarding the softwares, customers need to contact Unistal service center for any help. HP will not
be responsible for any service or performance related issues of the softwares.
Unistal 24 x 6 Toll Free Support: 1800 – 102 - 5400
Protection
Additional 2 year Onsite Warranty
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All HP Consumer notebooks come with 1 year default onsite warranty. This offer is for additional 2 years onsite warranty.
So customers will get total 3 years onsite warranty.
The warranty certificate will be emailed to customer’s registered email id. There will be no hard copy of the same.
Customers need to carry a printout of this warranty certificate and invoice copy to HP authorized service centers.
1 year McAfee Internet Security Subscription
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1 year McAfee Internet Security (MIS) subscription can be availed by downloading and installing MIS software via the link
which will be sent in an email by HP Redemption Cell along with license key.
For any service/performance issues regarding MIS, customers need to contact McAfee service center for any help. HP will
not be responsible for any service or performance related issues of MIS.
McAfee Service Center Toll Free No.: 1800-3000-2454, Also refer: http://service.mcafee.com/faq/country.html
Entertainment
12 movie tickets worth maximum Rs.3000
2 tickets per month for 6 months
Terms & Conditions:
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Each ticket price cannot be more than Rs.250 each.
The offer can be availed using a 16 digit Movie Money voucher code.
The 12 tickets are absolutely free. No convenience fee will be charged if you are using this Movie Money voucher.
Tickets can only be booked on BookMyShow site and on BMS mobile app for:
All shows from Mon– Thurs and shows starting before 12:00 PM on Fri, Sat, Sun.
Tickets need to be booked minimum 2 days in advance.
Not more than 2 tickets can be claimed in one month.
This offer is valid only for BookMyShow’s partner cinemas. The list of partner cinemas is available on www.bookmyshow.com .
BookMyShow’s standard terms & conditions apply. BookMyShow’s decision will be final in case of any dispute as regards the booking
of movie tickets.
Entertainment
12 movie tickets worth maximum Rs.3000
2 tickets per month for 6 months
Steps To Redeem:
HP Redemption
Cell will email 5
digit code upon
claim approval
Send 5 digit code
via SMS to
9239895050 to
receive 16 digit
Movie Money code
Go to
bookmyshow.com
and select the
movie you want to
watch
On payment page,
select Movie Money
option from ‘Avail the
discount and offers’
dropdown
Enter 16 digit
Movie Money
code & click on
‘Apply Offer’
button
Voucher will be
applied and free ticket
will be booked
Follow the Redemption Process of HP Back To College offer. Once your claim is approved, you will receive the Bookmyshow 5-digit voucher code via
email from HP Redemption Cell. After you receive the 5-digit code, following steps need to be performed:
1. Send an SMS to 9239895050 in the following format ‘BMSOFFERS HP915 <5 digit code>’. The 5 digit code is valid only till 30th September, 2015.
If the 5 digit code is not activated before 30th September, 2015 to receive 16 digit Movie Money code, you will not be able to avail the offer.
2. After sending the sms, you will receive one 16 digit Movie Money code valid for 6 months.
3. To book a movie, go to www.bookmyshow.com (or bookmyshow app) and select Location/Movie/Cinema/Show Date/Time/Seat of your preference.
4. On the payment page tick the check box that states “Avail the discount and offers" from the drop-down list and select the "Movie Money" option.
5. Enter the 16-digit Movie Money code received through SMS in the text box & click on "Apply Offer" button to avail the offer.
6. The voucher will be applied and your free ticket will be booked. Please note that convenience fee will not be charged on using this voucher.
7. At the end of a successful transaction, a booking id shall be generated which needs to be exchanged at the box-office for actual tickets.
8. Email and SMS confirmation will also be received provided its active.
Follow Step 3 – Step 8 every time you want to book a movie ticket.
For any assistance reach out to Bookmyshow Customer Care Support No.: +91(022)-39895050 or Write to: helpdesk@bookmyshow.com
Entertainment
X3000 wireless mouse worth Rs.789
Part No. H2C22PA
3 buttons with scroll wheel
3 years Replacement Warranty
H2800 Orange Headset Worth Rs.1999
Part No.F6J05AA
Adjustable Headband, comfortable ear pads
1 year Limited Warranty
Entertainment
4G/3G Dongle Worth max Rs.1500
Terms &
Conditions:
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Offer valid on only Airtel Postpaid Data Card plans with rental plan of Rs 450 and above.
Customers can’t collect the Data Card without opting for a Postpaid Data Card Plan of rental Rs 450
& above.
Offer valid on 4G Dongles in only Airtel 4G Circles and on 3G Dongles in Airtel 3G Circles.
Offer not valid in circles where Airtel coverage not available. List of circles with 4G/3G/No
coverage is give in the table here. For updated list of 4G coverage areas please visit
http://www.airtel.in/4g/
Customers can visit Airtel stores to avail this offer as soon as they receive Airtel Data Card Voucher
Code from HP Redemption Cell
HP’s role in this offer will end once it provides Airtel Data Card Voucher Code to the customers.
Airtel will be responsible for validation of customer’s documents and for providing the free Dongle to
the customer upon successful validation.
The authority of rejecting or approving a customer’s claim for Airtel 4G/3G dongle lies solely with
Airtel and HP will have no role to play in the same.
Circle
ASSAM
BIHAR
HP
JK
RAJASTHAN
Rest of BENGAL
UP West
AP
CHENNAI
DELHI
KARNATAKA
KOLKATA
ROM
MUMBAI
ORISSA
PUNJAB
Rest of NE
TAMIL NADU
GUJARAT
HARYANA
MP&CG
KERALA
UP East
Coverage
3G
3G
3G
3G
3G
3G
3G
4G
4G
4G
4G
4G
4G
4G
4G
4G
4G
4G
Not Available
Not Available
Not Available
Not Available
Not Available
Entertainment
4G/3G Dongle Worth max Rs.1500
Steps To Redeem:
Step 1
Customer registers for the Airtel offer at www.hpshopping.in/btc2015
Step 2
HP Redemption Cell will email Airtel Data Card Voucher Code within 2 days of customer
registration
Step 3
Customers need to carry a printout of this email + ID Proof + Photograph + Address
Proof – when they visit nearest Airtel Store/Airtel Relationship Center/Airtel Express
Outlet
Step 4
Airtel will then validate the documents, provide details of the plans (any plan of Rs.450 or
above) to the customers and ensure activation of the plan. HP will have no role to play in
either plan activation or in handling customer escalation.
Terms & Conditions
1.
This offer is ONLY valid for end customer purchases made between 5th June, 2015 and 23rd August, 2015.
2. The last date for customer to register at www.hpshopping.in/btc2015 is 24th August,2015 and all documents have to reach Solutions (a
div. of TLG India Pvt. Ltd.) by 10th September’2015. Claim will be Rejected if these timelines are not followed.
3. The validation of your document submission and payable amount will be done within 7 days of receipt of your documents by Solutions (a
div. of TLG India Pvt. Ltd.) An email will be sent to your registered mail id informing whether your claim is approved / rejected or requires further
clarification.
4. Please note that the claim will be processed ONLY if the Name on the invoice, Identity Proof and the name registered on the registration site
is same. We request your attention to this point and request you to submit appropriate details to ensure timely claim approval.
5. All customer queries regarding the offer can be directed as per the following:
Email
: notebook@redemptionsupport.com
Website : www.redemptionsupport.com (enter your redemption code to check the status of your claim)
Callback : If you want to talk to our representative, send the following SMS to 53030 : REDHELP and we will give you a callback within 4
hours
SMS
: Send the following SMS to 53030 : CLAIM <Redemption Code>
6. HP shall not be held responsible for any delay in communication with regard to this offer. Offer can be withdrawn or changed by HP without
any notice.
For detailed Terms and Conditions, please visit www.hpshopping.in/btc2015
Redemption Process Online
1.
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8.
9.
Log on to www.hpshopping.in/btc2015 and register on or before 24th August ’2015 to avail the offer.
Select the offer while registering. Upon registration, you will get a Redemption Code. Please save it and use it for all
communications.
Within 72 hours, you will get an Order Confirmation Email which will contain the amount that is to be paid basis the offers
selected by you during registration. You need to perform the below steps 4 - 7 on or before 10th September, 2015
After receiving the Order Confirmation Email, go to www.redemptionsupport.com. Enter the Redemption code to go to
Claim Status page
Click on Online Claim Submission button
Upload the correct documents against each of the fields mentioned:
1. Attach copy of invoice
2. Attach copy of ID proof
3. Attach copy of serial no. sticker
On clicking Next button, you will be taken to the payment gateway. Follow the steps mentioned to make the payment
On successful payment, you will receive 2 emails
1. Payment Confirmation from redemptionsupport.com website
2. Auto-generated Payment Confirmation from payment gateway vendor EBS
Solutions (a div. of TLG India Pvt. Ltd.) will then validate the documents and send an Order Approval Email within 3 days
which will contain details and timelines of gift courier/email
Note: Customers can go for any one of the Redemption Process – Online or Offline
Note
Redemption Process Online
1.
If customer uploads the documents but does not make the payment and leaves the website, then the entire transaction
will be cancelled and he/she will have to upload all the documents again.
2.
If, after making the payment, it is found upon document validation that the customer’s claim needs to be REJECTED
because of any reason (eg: product purchased outside offer period), then the amount paid will be credited back into
customer’s account within 3 days and he/she will be informed of claim rejection.
3.
If, after making the payment, it is found upon document validation that the customer’s claim needs to be put on HOLD
because of any reason (eg: incorrect document uploaded), then the amount paid will be credited back into customer’s
account within 3 days and he/she will be asked to perform all the above steps again correctly.
4.
In case if there is no payment to be made, customers need to only upload their documents. Upon document validation,
they will get the Order Approval Email.
5.
The existing offline redemption process of couriering documents to Solutions (a div. of TLG India Pvt. Ltd.) (at Nehru
Place, New Delhi)is still available for customers who do not wish to make online payment
Note: Customers can go for any one of the Redemption Process – Online or Offline
Redemption Process - Offline
1. Log on to www.hpshopping.in/btc2015 and register on or before 24th August’2015 to avail the offer.
2. Select the offer while registering. Upon registration, you will get a Redemption Code. Please save it and use it for all communications.
3. Within 72 hours of registration, an order confirmation email will be sent to your registered email id confirming the offer selected and the
amount that you need to pay via an ‘At Par’ Cheque/Demand Draft(if applicable).
4. Cheque/Demand Draft to be issued in the name of " TLG India Pvt. Ltd "
5. Kindly ensure that all the following documents are received at our Redemption cell by 10th September ’2015, failing which claim will not
be processed.
a) Identity Proof
b) Copy of Invoice
c) Cutout of Barcode Sticker from the Carton of the Notebook
d) Cheque/DD of Differential amount ( if applicable)
6.
Please mention your Redemption Code on the courier/post that you will send.
7.
The documents need to be sent to the following address
HP Redemption Cell, Office No. 925,
89, Hemkunt Chambers, Nehru Place, New Delhi - 110019
8. Once claim is approved
a) Warranty certificate, Steps to redeem McAfee Internet Security and Steps to redeem Unistal softwares will be emailed
within 10 days
b) Reliance General Insurance policy will be emailed within 2 days
c) Bookmyshow voucher will be emailed within 15 days
d) Accessories will be couriered within 30 days
e) Steps to avail Airtel 4G/3G Dongle will be emailed within 2 days
THANK YOU
© Copyearight 2012 Hewlett-Packard Development Company, L.P.