KNOWLEDGE SERIES CONFERENCE - India Shopping Centre Forum

BEYOND SHOPPING,
CREATING EXPERIENCES:
REINVENTING
SHOPPING
CENTRES FOR A
NEW CONSUMER
UNIVERSE
AWARDS
EXHIBITION
CONFERENCE
KNOWLEDGE SERIES
2015
MAY 6 – 7, 2015
THE RENAISSANCE, MUMBAI, INDIA
2015
MAY 6 – 7, 2015
THE RENAISSANCE, MUMBAI, INDIA
KNOWLEDGE SERIES | CONFERENCE | EXHIBITION | AWARDS
From the desk of
S RAGHUNANDHAN
Chairman, ISCF 2015
CEO, Virtuous Retail Services
Dear Friends,
Many of India’s most recognisable shopping centres were constructed a decade ago. Most, over five
years ago. It was a different world then. Shoppers inside them often would not get a phone signal,
let alone wi-fi. Cut to 2015 and digital communication has permeated every moment and event of a
consumer’s life. Consumers of today simply cannot imagine life -- especially the moments involving
entertainment and leisure -- without being ‘connected’ at all times.
But as the addresses that stand for 360-degree entertainment and quality ‘time-outs’, are our
shopping centres also as ‘connected’ to the new rules of customer engagement?
At the India Shopping Centre Forum 2015 (May 6-7, 2015, The Renaissance Hotel, Mumbai), we will
be remodelling the nuts and bolts of a modern lifestyle shopping experience, digitally and physically.
From shopping haunts to exciting, pulsating lifestyle destinations -- how can Indian shopping centres
make that transition swiftly and effectively?
THE ISCF theme for this year – ‘Beyond Shopping, Creating Experiences: Reinventing Shopping
Centres for a New Consumer Universe’ – sums up the new reality of the retail real estate business
in India. Shopping centre managers need to turn the mall story on its head. By treating online and
omni-channel connections as front-and-centre tools to reinvent the centre, even as tenants continue
redrawing their customer engagement strategies.
At ISCF 2015, the knowledge and networking platform where shopping centre businesses can
profitably align with a new marketplace, we will be hosting an impactful and tightly edited business
show customised for the consumer world of today... and tomorrow.
Involving a wide ranging Exhibition on the future-ready tools to create stunning centre experiences,
Knowledge Series conducted by consumer analyses and retail real estate leaders, a focussed
Conference throwing up unprecedented ideas and solutions, and a magnificent IMAGES Shopping
Centre Awards evening to honour India’s most innovative shopping centre performances in 2014,
ISCF 2015 is the business knowledge show of the year.
The Shopping Centre Industry is the barometer of lifestyle trends in India. And consumers are
expectant, but impatient. Let’s meet at the ISCF drawing board to outpace this restless, techempowered shopper.
S Raghunandhan
CAN SHOPPING ALONE BE THE CORNERSTONE OF A MALL IN A DIGITALLYCONNECTED CONSUMER LANDSCAPE? HOW WILL NON-SHOPPING
EXPERIENCES/ELEMENTS BE THE NEW-AGE ANCHORS FOR A SHOPPING
CENTRE? HOW ARE DEVELOPERS RE-ARRANGING THE JIGSAW PUZZLE
OF GETTING THE RIGHT EXPERIENCE MIX?
SHOPPING CENTRE MANAGERS NEED TO TURN THE MALL STORY ON
ITS HEAD. BY TREATING ONLINE AND OMNICHANNEL CONNECTIONS AS
FRONT-AND-CENTRE TOOLS TO REINVENT THE CENTRE, EVEN AS TENANTS
CONTINUE REDRAWING THEIR CUSTOMER ENGAGEMENT STRATEGIES.
ISCF 2015
CHANGED CONSUMERS. SHAKY LOYALTIES. BUT IT’S STILL
AN EXCITING NEW WORLD.
As technology re-calibrates the modes and models of entertainment, lifestyle
activities and retail, shopping centres still remain the barometers of modern
Indian life. But are they truly reflecting how new India thinks, feels, acts,
buys, eats, entertains and connects? A stellar line-up of the sharpest minds
from the shopping centre and allied businesses narrate the hidden truths of
making dramatic consumer changes work for you, instead of against you.
THE KNOWLEDGE
AND NETWORKING
PLATFORM WHERE
SHOPPING CENTRE
BUSINESSES
PROFITABLY ALIGN
WITH A NEW
MARKETPLACE
MASTERCLASSES
• CREATING EXPERIENTIAL RETAIL AT ITS BEST: Curating the dreamhouse
experience – the mall of dreams, aspirations and need fulfilment
• CREATING THE OMNICHANNEL MALL: A mall for every occasion, every shoppers’
need, and ever ready anytime of the day
• TOP TEN STRATEGIES TO REJUVENATE YOUR MALL: Learnings from how the
world’s best malls that reinvented themselves
CONFERENCE
• INAUGURAL AND KEYNOTE ADDRESSES: Beyond shopping, creating experiences:
reinventing shopping centres for the digital age
• ONLINE RETAILERS ARE ALSO YOUR CUSTOMERS! HOW TO ATTRACT THEM
AS TENANTS INTO YOUR SHOPPING CENTRES: The two faces of retail growing
together
• BUILDING THE FINANCIAL BLUEPRINT OF A SUCCESSFUL SHOPPING CENTRE:
The profits are in the details
• THE “TECHNOMALLS” ARE ARRIVING! The age of excellence and innovation in
shopping
• ISCF 2015 GRAND FINALE: Mallstorm 2015 – an idea a minute!
THE PEOPLE.
EXHIBITORS
THE PLACE TO BE.
Support and service providers to the shopping centre have a great opportunity to
interact with respective decision makers of the shopping centre business. It gives
them a rare opportunity to showcase innovative designs, services and equipment
with cutting edge technology for the shopping centres. This is the only dedicated
platform where support and service provides have a direct access to the decision
makers in the shopping centre business.
THE PRACTICES.
REASONS TO EXHIBIT
• Showcase your products, services, ideas and concepts for shopping centres
• Connect with the entire industry in 2 days - know the established and upcoming
shopping centres in India
• Meet and network with the decision makers from major shopping centre
development companies
• Meet national and international experts and learn how to grow your business
WHO SHOULD EXHIBIT
• Shopping Centre Owners/
Developers
• Architectural/ Engineering/
Construction Firms
• Entertainment Zones
• Food Plazas
• Parking Management Companies
• Facilities Management Services
• Financial Institutions/Capital
Lending
• Accounting/ Finance & Software
Services
• Advertising/ Marketing/ PR Firms
• Graphic & Interior Designing Firms/
Visual Merchandisers
• Elevators/ Escalators Sales &
Services
• Landscaping Services
• Environment/ Energy/ Safety
Management
• Mall Décor
• HVAC/ Lighting/ Energy
Management & Utilities
• Air conditioning & Refrigeration
IMAGES SHOPPING CENTRE AWARDS 2015
A unique celebration to recognise the breakthrough achievements of shopping
centres, developers, retail real estate professionals and support companies in
India for the year 2014. The IMAGES SHOPPING CENTRE AWARDS (ISCA) 2015
ceremony will acknowledge and reward true excellence in shopping centre design,
management, marketing and innovation in a year when the rules of customer
engagement were rewritten.
ISCA 2015 CATEGORIES
• IMAGES Most Admired Shopping Centre of the Year: Non-Metro:
North, East, West, South
• IMAGES Most Admired Shopping Centre of the Year: Metro:
North, East, West, South
• IMAGES Most Admired Shopping Centre Launch of the Year:
North, East, West, South
IMAGES EXCELLENCE AWARDS
• IMAGES Most Admired Green Shopping Centre of the Year
• IMAGES Most Admired Socially Responsible Shopping Centre of the Year
• IMAGES Most Admired Shopping Centre of the Year: Best Marketing & Promotions
• IMAGES Most Admired Shopping Centre Manager of the Year
• IMAGES Most Admired Shopping Centre of the Year: Best Turnaround Storyy
• IMAGES Most Admired Shopping Centre Personality of the Year
• IMAGES Most Admired Shopping Centre Developer of the Year
http://www.indiashoppingcentreforum.com/nominationprocess.asp
2015
MAY 6 – 7, 2015
THE RENAISSANCE
MUMBAI, INDIA
MASTERCLASS • CONFERENCE
EXHIBITION • AWARDS
www.indiashoppingcentreforum.com
Supported by
Presented by
MALL AT BRIGADE GATEWAY
Official Media Partners
Online Media Partner
International Media Partner
Organised by
www.indiaretailing.com
FOR PARTNERSHIP CONTACT:
ANJALI SONDHI +91 9810204297, anjalisondhi@imagesgroup.in | WASEEM AHMAD +91 9833628852, waseemahmad@imagesgroup.in
FOR EXHIBITOR ENQUIRIES:
DELHI:
Vineet Chadha
+91 9350897807
Sachin Khanna
+91 9818818142
vineetchadha@imagesgroup.in sachinkhanna@imagesgroup.in
KOLKATA:
Piyali Oberoi
+91 9831171388
Rohan Narayan
+91 9830961388
piyalioberoi@imagesgroup.in rohannarayan@imagesgroup.in
MUMBAI:
Bindu Pillai
+91 9820324063
BENGALURU:
Suvir Jaggi
+91 9611127470
bindupillai@imagesgroup.in
suvirjaggi@imagesgroup.in
FOR DELEGATE REGISTRATION CONTACT:
MISBA NAUSHAD +91 8750024555, misbanaushad@imagesgroup.in | SARIKA GAUTAM +91 9717544226, sarikagautam@imagesgroup.in