Lake Como Info pack - Thomson Lakes Info pack

Transcription

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Lake Como Inf o pack
Lake Como
Info pack
Find out everything you might want to know about Lake Como. Your
info pack, written by your Holiday Advisor team includes:
Contact details for your Holiday Advisor - get some advice
on what to do in Lake Como or let them know if you have
any problems. They're here to help.
Loads of recommendations for days out and things to do.
Details of all the shops and facilities you might need while
you're away.
Top tips for your journey to Lake Como and getting settled
in to your accommodation.
View your full info pack online, on tablet and on mobile. Available
now at www.thomsonlakes.co.uk/your-account
inf opack.thomsonlakes.co.uk/lake-como/digest/
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YOUR ARRIVAL
Your a rriva l a t Mila n Ma lpensa or Verona Airport
Once you've collected your luggage you’ll find your Thomson team waiting for you. Please let us
know if you’re having any baggage problems, or if you need any special assistance so we can help.
We will tell you where to find your coach or taxi for your transfer to Lake Como. There may be
customers arriving from other flights on your transfer, so we'll do our best to keep you informed
of any waiting time before your vehicle leaves for the resort.
Tra nsfer to your resort
When your transfer is ready to leave for Lake Como, we'll let you know an estimated journey
time and explain the route, including any stops or drop-offs along the way.
Generally, the transfer from Malpensa airport to Lake Como takes around 1 hour 30 minutes, and
from Verona airport 3 hours 30 minutes. Sometimes you may wait a short time for an additional
flight to land, but of course we will keep you informed of the estimated waiting time and, where
possible we will be on hand while you wait. Please do be aware that there may not always be a
Holiday Advisor on your coach.
Just so you know, sometimes our transfer vehicles can’t make it right to the door of your
accommodation, so there might be a short walk, possibly carrying your luggage, to get to the
entrance of your accommodation. In Bellagio a ferry transfer may be required, this is included in
your transfer at no extra cost.
If you've booked car hire prior to your departure, please contact a Thomson Holiday Advisor at
the airport - they'll be able to direct you to the car hire office.
If you’re travelling to your resort by car or train, you’ll find some information waiting for you at
your accommodation reception, so you can arrange to meet your Holiday Advisor.
Check in a nd settle in
When you arrive at your accommodation, it’s usual for reception to request your passport.You will
need to hand these over to the reception staff. They will be returned to you after a short while, if
they are not then ask reception and they will hand them back.
In Italy a tourist tax is chargeable per person-per night. It is set by the local council and based on
the official star rating of the hotel. This is generally around €1 - €2 per person-per night and will
be charged at the end of your stay. Many hotels only accept this payment in cash, so make sure
you check with your reception on check-in.
If you have any dietary requirements this is an ideal time to inform reception. Alternatively, you
can contact us on Lakecomo@thomsonlakes.co.uk and we’ll let your accommodation know before
you arrive on holiday.
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Please report any issues or requests you have to your accommodation reception. If anything
remains unresolved, please contact your Thomson Holiday Advisor, who will be happy to help.
Safety standards with regards to balconies differ in Italy. You may be staying in a room with a
balcony that is lower than we would expect in the UK. Please take care when on the balcony and
do not lean on or over the railings. Children aged 12 and under must be supervised and not left
unattended on the balcony at any time.
Welcome Meeting/Wa lka bout
The day after your arrival your Holiday Advisor will hold either a Welcome Meeting or a Welcome
Walkabout. This is the perfect oppourtunity for us to show and tell you lots of information to
make sure you get the most out of your holiday.
You will receive details of the time and the location of your Meeting or Walkabout when you are
on the transfer from the airport toward Lake Como.
We reccomend you attend your Welcome as it gives you the chance to meet your Holiday Advisor
and to ask them lots of questions. Also, if you have pre-booked any activities or excursions from
the UK for your holiday, you will be able to collect your tickets when you attend.
Info point
We will be holding regular Info Points throughout your stay.
This gives you the chance to drop by, come and see us and ask us lots of questions, If there is
anything we can do to improve your holiday this is a great time to tell us so we can amend
anything necessary to make your holiday one to remember.
We'll give you details of where and when to find our info points when you arrive on holiday.
The information on this page was last modified on 27 April 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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YOUR HOLIDAY ADVISOR
Join us for your welcome to Lake Como, to find out more about what there is to do in resort. You
will receive details of your welcome when you arrive.
Of course you want to have a great trip, so we want to hear about your holiday while you’re there.
If anything’s not right, tell us there and then and we’ll get on with fixing it so you can get on with
enjoying your time away.
24/7 a va ila bility
Here are the 24/7 contact details for your Thomson Lakes & Mountains team in Lake Como.
Micheala - 0039 349 7861910 - Hotel Grand Cadennabia
Jodie - 0039 349 7862405 - Hotel Britannia Excelsior, Hotel Viila Marie
Laura - 0039 349 25057 - Hotel Excelsior Splendid, Hotel Metropole, Hotel Belvedere, Hotel
Bellavista, Hotel Gran Mennagio,
You can email us at LakeComo@thomsonlakes.co.uk
Follow us on Twitter @lakecomo_sun.
We’ve gone digital - with our new iPads we can provide an even better service to you. We’ve got
loads of info at our fingertips and we’ll be answering your emails and tweets on the move.
Just so you know, our response times may be slower when we’re at the airport on Saturday and
Wednesday.
We’re really looking forward to meeting you and sharing our local knowledge of Lake Como.
Your welcome to La ke Como
You’ll find all the details of your Welcome Meeting or Walkabout on the envelope handed to you
on your arrival. Make sure you come along to get lots of useful info on the resort and the local
area.
Our in-resort service
Our service is all about being the in the right place at the right time for you. We will be holding
various Information Points throughout your holiday so you can come and see us to ask us a
specific question, tell us what adventure you have been up to that day and where you'd like to go
to next, or of course just to say hello.
You have our telephone numbers so you can contact us 24/7.
If you would prefer to email us our email is: lake.como@thomsonlakes.co.uk and those of you
who are tech savvy please follow us on Twitter to see our latest updates at: @lakecomo_sun
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You’ll get a speedier response too as we have gone digital with our new iPads so we’ve got loads of
useful info at our fingertips and can email or tweet you on the move.
Of course you want you to have a great holiday, so we want to hear straight away if anything’s not
right, so please note down our telephone numbers and the other ways to contact us so we can get
on with fixing it so you can get on with enjoying your time away
Visits to your a ccommoda tion
We'll be visiting your accommodations - come and see us throughout the week, we'll be happy to
help. You will receive information on our visit times in your Welcome Pack when you arrive.
If you would prefer to see us at a different time then please do let us know and we can arrange a
time more suitable to you.
Emergency numbers
To call the emergency services dial 112. Ask to be connected to an English-speaking operator.
For our out of hours UK team in the customer operations centre, dial +44 (0)1582 640 045.
Homewa rd bound
Your departure details will normally be delivered to 24 to 48 hours before you head home. If you
miss our visit, the details will be left at reception so please check there.
At Mila n Ma lpensa or Verona a irport
During the return transfer we'll tell you about the flight details, any delays that may have
occurred, and the location of any airport amenities you will require. We have included a few
specifics below for you too:
Dublin (Air Lingus) flights from Milan Malpensa check-in from area 2, just in front of door 13
Birmingham and Manchester (FlyBe) flights normally check-in from area 17, near to door 18
All Easyjet flights check-in at Terminal 2, and you will find one queue for all check-in desks
If you have booked Speedy Boarding with Easyjet, then you will be able to use the desks to the
right of the main bank of desks. Please see your Holiday Advisor if you require more info
Terminal 1 in Malpensa is very large and can involve a long walk to the check-in desks and
through security
Luggage trolleys can be found in various places in Malpensa airport, and there is no charge for
these
The information on this page was last modified on 19 May 2015.
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YOUR RESORT
This info is to help you get your bearings. You’ll also find many of these places along with your
accommodation marked on the resort map.
Bella gio
Banks and cash points
There is a Deutsche Bank located on Lungo Lario Manzoni on the main road shared with
Metropole and Spendide Hotels which is open Monday to Friday from 8.20am -1.20pm and
2.45pm - 3.45pm.
There is a cash machine next door to the Hotel Excelsior Splendide on the lakefront as well as
opposite the Hotel Metropole. You will also find plenty of other cash machines around the town.
Bus service
There are two main bus lines that go through Bellagio, to Como and to Lecco. There is only one
bus stop in the main part of Bellagio itself, at the end of the Lungolario just after the Salita
Genazzini.
You can buy your bus tickets to Lecco at the newsagent opposite the passenger ferry terminal and
tickets cost €2.80 each way For services to Como you will need to buy them from the Cafe San
Remo, next-door to the Excelsior-Splendide hotel. These tickets cost €3.80 each way. It is possible
to buy tickets on the bus itself but it is more expensive.
Speak to a Holiday Advisor for information on train and bus timetables in the local area.
Church
The main church in Bellagio is dedicated to San Giacomo, and is open all day if you want to have a
look around, but please remember to cover your shoulders and knees before entering. They hold
two services on a Sunday, at 11.30am and at 6pm. All the services are Catholic and in Italian only,
for an Anglican service in English, please see Cadenabbia.
Internet
You can find Bellagiopoint.com an Internet wine bar located on Via Saleta Plinio. They charge 2€
for fifteen minutes or €6 per hour for use of either the wifi or a computer. They also have a
printing service which costs 50 cents per A4 sheet.
All the hotels have WiFi, just ask for a code from reception. The Hotel Splendide charges a small
fee.
Newsagent
There is a tobacconist opposite the passenger ferry terminal where you can also buy newspapers,
cigarettes and bus tickets to Lecco. They also stamps to the United Kingdom which cost 95 cents
each.
Pharmacy
The pharmacy is located on Via Roma, and is open from 8.30am - 12.30pm & 3.30pm - 7.30pm on
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weekdays and from 9.00am-12.30pm & 4pm-7.30pm on bank holidays and Sundays.
Outside the pharmacy there is a small box with a screen which is the out of hours pharmacy
service. It shows where the nearest pharmacist on duty is and has a button that allows you to
make an emergency call to that pharmacist.
Railway station
The nearest station to your resort is Varenna, however there are others in Como Town and Lecco.
There are regular, direct trains to Milan, Bergamo and the surrounding area, please see your
Holiday Advisor or the "Getting Around" section for more information on the local train services.
Varenna can be reached via the ferry; Como and Lecco can be reached by using the ferry or the
local buses.
Supermarket
There is a small greengrocer located on Via Garibaldi, the main street at the top of the town, and
is open every day from 8am - 12.30pm; and 3.30pm - 7.30pm Tuesday to Saturday. They sell
snacks, fruit and vegetables and bottled water.
There is also another Mini-market located behind the cafe, near to the San Giacomo church.
Tourist information
The Tourist information office is on Piazza Mazzini and is open weekdays from 9am- 12.30pm and
1.30pm - 5.30pm; and Sundays from 10.30am-12.30pm and 2.30pm - 5.30pm. You can also go to
the Promo Bellagio office, located in the Medieval tower in the Piazza Della Chiesa (near the
church), which has the same opening hours.
Ca dena bbia
There is a San Paolo Bank located next to Grand Cadenabbia Hotel which is open Monday to Friday
from 8.30am -1.30pm and 2.45pm - 4.15pm. Saturdays it opens between 8.30am - 12.45pm.
There is a cash machine inside the bank and this is available 24 hours.
Bus service
The bus service on Lake Como is fairly regular. Tickets must always be purchased in advance and
do not go out of date. You will find information about local places to buy tickets on each bus
stop.You cannot get a return ticket, so you will need to buy two single tickets. When you board
the bus the driver will tear off a small strip on the ticket so that it cannot be used again.
Bus tickets can be purchased from the small supermarket behind the Britannia hotel, the
Company bar next door to the Britannia hotel, or the shop next door to the Grand Hotel
Cadenabbia.
See ‘Getting around’ for information on timetables.
Church
There is a Roman Catholic Church located behind the Britannia Excelsior Hotel, up the hill in the
village of Griante, and an Anglican church opposite the ferry point. The Anglican church holds
English services every Sunday at 10.30am.
Doctor
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If you need a doctor, please ask at reception and they will contact the doctor on call.
Please note that not all doctors accept EHIC cards, so you may have to pay a consultation fee of up
to 50€.
English is usually spoken. If you are unwell, please let your Holiday Advisor know so they can
offer local assistance.
Internet
Free WiFi is available in the public areas of the Hotel Britannia Excelsior and the Hotel Grand
Cadenabbia - just ask at reception for the password. There is also free WiFi in the Victoria Bar
situated between the two hotels.
Newsagent
There is a tobacconist next to the Victoria Bar, and a newsagent selling English magazines,
newspapers and bus tickets next door to the Grand Hotel Cadenabbia.
Pharmacy
The nearest pharmacy is in Tremezzo, about a 20 minute walk down the lake road. It is open
Monday to Friday from 8.30am to 12.30pm and 3.00pm - 7.30pm. Saturdays 9am to 12.30pm
Post office
There is a post office situated next to the Hotel Grand Cadenabbia. It is open Monday - Friday
8.15am - 1.45pm and Saturday 8.15am - 12.45pm.
Railway station
There are railway stations in Varenna and Como Town. There are regular, direct trains to Milan
and the surrounding area, please see your Holiday Advisor or the "Getting Around" section for
more information on the local train services.
Varenna can be reached via the ferry; Como can be reached by using the ferry or the local buses.
Supermarket
There is a small supermarket located on the road behind the Hotel Britannia Excelsior which is
open from 8am - 12.30pm and 4pm - 7.30pm Monday to Saturday. You can also purchase bus
tickets here.
Tourist information
The Tourist Information office is located in the Town hall in the village of Griante just a short walk
up the hill behind the Hotel Britannia Excelsior. Alternatively there is one at the ferry port in
Tremezzo.
Mena ggio
There is a San Paolo bank on the corner between the Bellavista Hotel and the Grand Menaggio
which is open Monday to Friday from 8.30am -12.30pm and 2.45pm - 4.15pm.
There is also a Banco Popolare di Lecco which is on Piazza Garibaldi and is open Monday to Friday
from 8.20am -1.30pm and 2.45pm - 4.15pm.
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There are also plenty of other cash machines around the town.
Bus service
You can buy bus tickets at the newagent in the Via Calvi, the Rock & Roll cafe on Via Lusardi; and
the bus station, near to the Lido on the Via Lusardi.
Church
The Santa Marta Church is located on Via Calvi and there are two services in Italian on a Sunday at
10.30am and 6pm.
Doctor
If you need a doctor, please ask at reception and they will contact the doctor on call, and advise
your Holiday Advisor so they can provide local assistance. Please note that the doctors in
Menaggio do not accept EHIC cards so you will be required to pay a consultation fee of around
30€.
Menaggio has its own hospital, please contact your Hotel reception or your Holiday Advisor should
you require hospital treatment
English is spoken by the local Doctors and the hospital staff.
Internet
There is free WiFi at the Il Tana bar next to the ferry port, as well as La Grolla Restaurant at the
end of the promenade. The Hotel Bellavista and the Grand Hotel Menaggio have free WiFi, just
ask at reception for the code
Newsagent
There is a newsagents on Via Calvi that sells English newspapers, bus tickets and local maps and
postcards. They are open every day from 6:30am but closed on Sunday afternoon.
Pharmacy
There is a pharmacy opposite the Hotel Bellavista which is open from 8.30am - 12.30pm and 3pm
- 7pm every day during July and August.
Post office
There is a post office located on Via Lusardi which is open from Monday to Friday 8.30am - 2pm
and Saturday 8.30am - 11.30am.
Railway station
Supermarket
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There is a small mini-market next to the Grand Hotel Menaggio (go up the steps opposite the
petrol station) which seems to sell anything you would need! Open Monday - Saturday, 9am 12:00, and 3pm- 6pm, and closed on Sundays.
There is a larger supermarket called Conad located on Via Lusardi, just head past the church and
you'll see it on your right after about 500 yards. It is open from 8am - 12.30pm and 3.30pm 7pm.
Tourist information
The Tourist information office is located on Piazza Garibaldi. It is closed on Sunday & Monday, but
open Tuesday - Saturday from 9am- 12.30pm and 2.30pm - 6pm.
Tremezzo
There is a Banco Popolare located next to the Hotel Bazzoni, opposite the ferry port, on the main
road. It is open Monday to Friday from 8.30am -1.20pm and 2.30pm - 3.30pm. There is a cash
machine inside the bank which is available 24 hours.
Bus service
You can buy bus tickets at the travel agent (Azelea Viaggi), or the Cafe Roma on the main street
towards Mezzegra.
Church
The Church San Lorenzo is the main Catholic Church in the Tremezzo area and it is located just a
few minutes walk from the Hotel Villa Marie on the main lake road. Services are held at 11am on
Sundays.
Doctor
If you need a doctor please ask at reception and they will contact the Doctor on call. Please note
that not all doctors accept EHIC cards so you may need to pay a consultation fee of up to 30€.
English is usually spoken, but If you are unwell, please let your Holiday Advisor know so they can
offer local assistance.
Newsagent
There is a newsagent next to the Grand Hotel Tremezzo which sells English newspapers.
Pharmacy
There is a pharmacy on Port Sapietro. It is open Monday to Friday from 8.30am to 12.30pm and
3.00pm - 7.30pm. Saturdays 9am to 12.30pm.
Post office
The nearest post office is situated in Cadenabbia.
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Railway station
Supermarket
The nearest supermarket is located in Cadenabbia behind Hotel Britannia Excelsior which is open
from 8am - 12.30pm and 4pm - 7.30pm Monday to Saturday. There is also a small convenience
shop located opposite the ferry port on the main road.
Tourist information
The Tourist information office is opposite the Bazzoni Hotel next to the Tremezzo ferry port.
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GETTING AROUND
Here a re some ba sics to help you get a round La ke Como a nd the surrounding
a rea .
Buses
do not go out of date, you will find information of where to buy tickets at each bus stop. Return
tickets are not available, so just buy two singles. When you board the bus the driver will tear off a
small strip on the ticket so that it cannot be used again.
Please bear in mind that the normal tickets do not offer a hop-on hop-off service. If you wish to
visit several places around the route then you can buy daily tickets starting from around 8€. A
single ticket to Como Town costs around €4.
As well as the local bus to Como Town, there are other services to go further afield from
Menaggio bus station to places such as Lugano, Colico and Porlezza, and Lecco, Como and Asso
from Bellagio.
Go to http://www.asfautolinee.it/en/ for more information on bus routes and timetables.
Ferries
For Menaggio, Varenna, Belaggio, Cadenabbia, Villa Carlotta, Tremezzo and Lenno there is an
excellent central lake ticket which can be purchased for either 1 or 6 consecutive days. This ticket
allows you to hop on and hop off either the passenger or car ferry as many times as you like. Your
name will be printed on the 6 day ticket so you will need to take some ID with you to the ticket
office. For anyone over the age of 65, you are entitled to a discount of around 10% off your ferry
ticket. Just make sure you have some ID with you when buying your tickets. This does not apply
to the 6-day rover tickets or at weekends.
Go to http://www.navigazionelaghi.it/eng/c_orari.asp for more ferry information
There are three types of ferries on Lake Como:
Car Ferry (Servizio Autotraghetto)
This service can be used by cars and foot passengers. The ferry travels around the central part of
the lake between Menaggio, Bellagio, Varenna and Cadenabbia.
There are 2 sections on the timetable, blue for Monday - Saturday, and yellow for Sundays and
public holidays.
Passenger Ferry (Battello)
There are various services from Colico to Como and also around the central lake area.
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The timetable shows all routes around the lake, half from Como to Colico (South to North) and the
other half from Colico to Como (North to South).
The ferries with the white boxes at the top of the timetable run everyday, including Sundays and
public holidays (Festivi).
If there is a yellow box at the top of the schedule, this is a Sunday or Festivi only service and
doesn't run on any other day.
Blue boxes at the top of the timetable indicate the ferry only runs on working days (Monday to
Saturday), so don't expect it to run on Sundays and public holidays.
Ask your Holiday Advisor for the details of the next public holiday.
Fast ferry (Servizio Rapido)
This boat travels up and down the lake from Como to Colico and has it's own section on the
timetable, coloured in orange and white. Please note that there is a supplement for this service.
Tra ins
The nearest stations are Varenna and Como Town. From these you can catch the train to Milan and
the surrounding areas. Como can be reached by using the ferry or local buses, and Varenna can be
reached by ferry.
Train tickets can be bought locally in some travel agents or at the train station in Como;
alternatively, they can be purchased on the train.
If you have been able to purchase your ticket in advance you’ll need to validate your ticket before
you travel, so don’t forget to put it in one of the small yellow machines you see on the platform.
If you haven’t been able to buy a ticket before you travel, please speak to the conductor on the
train at your earliest opportunity.
The train services from Varenna and Como Lago Nord are operated by Trenord, and for details on
their timetables go to http://www.trenord.it/en/timetable/timetable.aspx, or for all other train
services in Italy, including from Como San Giovanni, go to http://www.trenitalia.com.
Noddy Train
For a different way of getting around, take the small noddy train between Menaggio and Lenno.
It leaves from outside the Piazza Garibaldi in Menaggio and takes just over half an hour to arrive
in Lenno. Tickets are bought from the driver before you get on board, and cost €5 one-way, €8
return; or a hop-on hop-off daily ticket costs €12. The service starts around 10am until 10pm, or
11pm on Fridays and Saturdays, and there is a special service on Tuesday morning to take you to
the market in Lenno. Please note there is a supplement to daily tickets if you wish to use the
train after 6pm.
You will also find a little Noddy Train in Bellagio, offering a scenic tour around the suburbs and
back streets of Bellagio.
Ca r & Boa t hire
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To travel around the lake in style why not hire a boat for the day? Boat hire is available from
Menaggio and Lenno, and a full day costs around €300 for a boat which holds 8.
Local car hire is available in Menaggio from €50 per day; and in Bellagio from €75 per day. Please
speak to your Holiday Advisor for details.
Or if you really want to travel in style then ask your Holiday Advisor about hiring a classic Ferrari
Mondial or a 1965 Jaguar S3. You can feel like Jeremy Clarkson while blasting out the cobwebs
through the twists and turns of the lake.
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DAYS OUT
We offer a great range of excursions run by our local agent and all carefully planned to give you a
fantastic day out. Whether you want to see the beautiful sights over the Swiss Alps, take a
relaxing boat trip, or witness the hustle and bustle of Milan, we can find the perfect day out for
you. Don't forget to check out our favourites at the end.
Villa Balbianello Boat Tour
Villa Balbianello is not to be missed, it holds the most spectacular spot on the lake and is the
No.1 villa of the Fondo Ambiente Italiano (the Italian National Trust)
The villa houses a collection of rare artefacts from all over the world
We will take you on our private boat to the villa landing stage, before a guided tour around the
villa by one of the local FAI guides
If you are a member of the National Trust in the UK don't forget to bring your membership card
with you for a discount on the excursion price.
The walk from the boat landing stage to the villa entrance includes an uphill section as well as
steps, please check with your Holiday Advisor if you have any walking difficulties.
St Moritz & Bernina Express
Travel up the northern part of the lake and into Switzerland to join the famous Bernina
Express, one of the top 5 rail journeys in the world
See the spectacular views over the Bernina pass, before stopping in St Moritz for lunch
Travel back by coach down through the famous Maloja pass stopping at the enchanting village of
Chiavenna
You will need to bring your passports, and we also recommend some warm clothes and sunglasses
as the snow can be very bright.
In many places in Switzerland, Euros are widely accepted, but most places give you change in
Swiss Francs, so we recommend taking smaller Euro notes, or using your card to pay.
As this excursion leaves before 8am, please inform your hotel reception if you require an early
breakfast or packed breakfast. Please note that this service is not available in all hotels - contact
your holiday advisor for further information.
Milan
Including a city tour to take in all the major sights and their histories in English with one of the
Milanese city guides
See the famous La Scala Opera House and the magnificent Duomo, the worlds largest Gothic
Cathedral
Plenty of free time to indulge in a spot of shopping, or relaxing in one of the many cafes and
bars around the city
If you wish to go into the Duomo, make sure you wear longer shorts or skirts (down to about the
knee), and have your shoulders covered. There are security personnel at the entrance to the
Cathedral who will turn you away if they feel you are not properly dressed.
There are many optional extras for you to do on this trip, but our favourites are the La Scala
theatre museum (6.50€ per person) or the Duomo roof terrace (7€ stairs/12€ lift).
The Last Supper is a very popular attraction, but this excursion does not allow the opportunity to
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visit as you may need to book up to 8 weeks in advance. Further information can be found
at http://www.milan-museum.com/leonardo_last_supper_cenacolo.php
The Fabulous Villas of Lake Como
View some of the beautiful villas that surround Lake Como from the comfort of our chartered
boat, with full commentary from our English speaking guide
See the gardens of Villa Balbianello, Villa Cassinella and Villa Oleandra – which belongs to
George Clooney
Enjoy some time on the enchanting Isola Comacina, the only island on Lake Como - entrance to
the island included (in case of bad weather, you will enjoy an aperitivo at a local hotel)
Bergamo
One of the oldest, and most influential cities in Northern Italy. With beautiful medieval
architecture and a quiet atmosphere this is truly a wonderful place to visit
The day includes a guided tour around the city, as well as free time to explore the quaint
cobbled streets and shops
Try some of the local specialties of Bergamo - if you have a sweet tooth you will love the
polenta e osei cake. There are plenty of little bakeries around the town to tempt you
You will be required to take the ferry to Varenna to meet the coach. A single ticket will cost 4.60€,
or 3.70€ for those over 65 (ID required). The coach returns via Cadenabbia and Menaggio.
Bergamo has a beautiful historic centre, but many of the streets are cobbled, so we recommend
wearing comfortable shoes on this excursion.
Lake Orta & Stresa
Voted the second most beautiful place in Italy by the Italians themselves. We will take you to
the enchanting village of Orta where you can explore this historic lakeside village
See the grand Victorian town of Stresa situated on Lake Maggiore
Board a boat to visit Isola Bella where you can choose to visit the Borromean Palace and
gardens (Monty Don's favourite) at an additional cost
The little town of Orta is built on a hillside where a tourist train will take you from the coach,
nearer to the town centre. For those who find walking distances difficult, please inform us before
you go on the excursion and a taxi into the village centre can be arranged at an extra charge.
Entrance to the palace and gardens of Isola Bella is priced at 13€ per person (adult), or free on
production of a valid Royal Horticultural Society membership card.
Both Orta and Isola Bella have many cobbled streets, so we advise wearing comfortable shoes on
this excursion.
Lugano & Morcote
A visit to the charming and characteristic village of Morcote
A stunning boat ride across the lake to the city of Lugano, one of the finest and most elegant in
Switzerland
Plenty of free time to wander around the fascinating sights, from the frescos in the church of
Santa Maria, to the exclusive shops in Via Nassa and Riforma Square
You will need to bring your passports as we pass over the Swiss border.
In many places in Switzerland, Euros are widely accepted but most places give you change in Swiss
Francs, so we recommend taking smaller Euro notes or using your card to pay.
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To find out more, or to book, please come along to your welcome or contact
us at any time.
From Bellagio, to take any of the coach excursions you will be required to purchase a ferry
ticket to Cadenabbia or Varenna.
Just so you know, some entrance fees and optional extras are not included in the excursion
prices - please see us for more information
Places are limited, so we recommend you to book early to guarantee your place on the
excursion
Why not use our excursions as ideas for away days to do under your own steam, or even for
your next holiday
All of our excursions are accompanied by an expert guide, with full commentary in English, and
have been checked to meet all health and safety requirements
Pre Booked Excursions
If you have pre-booked on any of our excursions before you travelled, your tickets will be given
to you at your welcome meeting.
If you are staying in Lake Como for more than 7 days you will need to confirm the excursion
dates with your Holiday advisor at the start of your holiday. Come along to your welcome
meeting, walkabout or info point to arrange the dates with us.
If you have pre-booked the Bergamo excursion and you are due to arrive on a Wednesday, your
tickets will be included in your welcome pack and given to you on arrival.
If you have any questions regarding pre-booked excursions, please contact us using the email
address at the beginning of the info pack.
If you have pre-booked 2 or more individual full day excursions in the UK, then you may be
entitled to a 10€ in-resort discount off your next excursion - please come and see us for details
(not applicable to discovery packages).
Discovery Pa cka ges
Our discovery Packages offer a great package of flights, transfers, accommodation and some of
our most popular excursions. You can find out more information by
visiting http://www.thomsonlakes.co.uk/our-holidays/discovery-packages/.
If you have booked the Lake Como Discovery Package before you travelled, you will find your
tickets waiting for you at your welcome meeting. The excursions included in the Discovery
Package are St Moritz & Bernina Express on Monday, Milan on Tuesday, and Lake Orta & Stresa on
Friday. If your Discovery Package holiday is for more than 7 days, then we will confirm the dates
of your excursions with you at your welcome meeting.
When you collect your tickets, the exact time and place that we will pick you up for the excursions
will be displayed on them.
If, during your holiday, you decide that you do not want to go on a particular excursion, please
inform your holiday advisor so that the coach isn't waiting for you unnecessarily.
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THINGS TO DO
Entertainment
Il Costantin in Menaggio shows sports and serves reasonably priced pizza, pasta and locally
caught fish, in a friendly and welcoming atmosphere
The Lido di Lenno is situated just in front of the Villa Balbianello where you can enjoy a
relaxing lunch, or later on make use of the nightclub which is open until the early hours during
the summer
Parco Mayer in Tremezzo holds various open air events in the evenings, ranging from local live
bands to Jazz and open air cinema nights
Victoria Bar in Cadenabbia is the perfect place to go and relax with a good cup of tea and a
scone, or to watch the summers sporting events on their 60-inch TV
Il Tana in Menaggio is open until the small hours, often with live music, and karaoke on a
Thursday night. With TVs inside and out you can watch all of the summers sporting events here
Karaoke and live music every Friday night at the local Vecchia Torre bar in Cadenabbia-Griante.
A typical Italian bar which serves delicious wines with friendly staff
There are various opera recitals and concerts held in the Villa Carlotta throughout the summer,
please ask your Holiday Advisor for details
Every Wednesday head to the Church of the Ascension in Cadenabbia for their organ recitals.
€6 entry and starting at 11:30am
There are regular Friday night concerts in the Cineteatro, Menaggio, on the Via Lusardi near
the bus station
Bisbino Cafe near to the Villa Carlotta offer live music, DJs and karaoke throughout the week
The Mi l an EX PO
'Feeding the Planet - Energy for Life' is this years theme for the Milan Expo
Many different events and performances
- There is something in the program for everyone, please speak with your Holiday Advisor to
find out what is happening when you are here with us in Lake Como.
Sightseeing
Don’t miss the churches of the local area which are all free to enter, just remember to cover
your shoulders and knees before going in
Venture up to the Lago di Piano on the C12 bus which runs frequently in the afternoons from
Menaggio where you can explore the Lake on a beautiful 3 hour walk
Spend a few hours in the gardens of Villa Melzi in Bellagio. Only €6.50 to wander around the
botanical haven. Or head to the Villa Serbelloni on the peak of Bellagio where you can see all 3
branches of the lake from these majestic gardens (guided tours only)
Rent a bike and get off the beaten track. This saves money on public transport and you can
explore the hidden gems of Lake Como at your own pace. Rent them from the Youth Hostel in
Menaggio where it costs only €35 per day for 2 bikes
Take the C10 bus to Dongo where you can visit the Abbey and some of the churches that once
used to make up the three parishes of the medieval county Tre Pievi
Explore the beautiful gardens of Villa Carlotta which host thousands of different flowers from
all over the world, spread over 17 acres of grounds. Situated on the road between the Grand
Hotel Cadenabbia and the Grand Hotel Tremezzo
Go to see the exact spot where Benito Mussolini met his demise in Mezzagra between
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Tremezzo and Lenno, you can follow his final footsteps from the museum situated in Dongo
where he was captured
Bellano is a quiet town on the mouth of the Pioverna stream. It is host to the Orrido gorge,
formed 15 million years ago by the waters of Pioverna. Explore the raised walkways around
the gorge for just 3€. Bellano can be reached by train or bus from Varenna, or by using the
ferry
See the beautiful views from the gardens of the Villa Cipressi (named after its many rows of
Cypress trees) and the Villa Monestero over in Varenna. If you look carefully you may even
recognise some of the views from the Thomson Lakes & Mountains brochure
Mandello Del Lario on the Lecco side of the lake is the home of the Moto Guzzi factory. You
can take the train or ferry from Varenna to explore the fascinating museum there, and revel in
the history of this iconic Italian motorcycle brand.
Discover the less touristy side of the lake towards the town of Lecco, where the river Adda
flows out of the lake. Take the train or ferry from Varenna, or the bus or ferry from Bellagio
Shopping
Make a visit to the local market to pick up some souvenirs. Lenno has a great market on a
Tuesday morning
Buy your Italian specialties in resort as they can be more expensive at the airport. When
taking bottles, remember they need to be packed in your case, so ask for them to be wrapped
properly when buying
Bellagio is full of artisan shops, selling luxurious hand-made shoes, beautiful Como silks, and
plenty of glass souvenirs. Don’t forget to check out the shop on Via Garibaldi which has
everything you can think of from children’s toys to extraordinary yacht models made of wood
Head to the Boutique di Buon Gusto (the shop of good taste) in Bellagio to try some of the
local meats, cheeses and wines. See your Holiday Advisor to find out how to get a discount in
there too
Why not take a day out to Como, the largest town on the lake. Take the C10 bus and explore
the area which is full of traditional shops and souvenirs. You can take the slow ferry back and
see the lake from a different angle
Don't miss visiting the fashion capital of the world. See Milan in all its glory where you'll find a
huge range of shops, from small market stalls to Dior, Louis Vuitton, Prada and Gucci
Relaxing
There are many lido's around the lake providing great swimming and sunbathing spots as well
as cafes and restaurants. Why not try the ones in Cadenabbia and Bellagio?
In the town of Menaggio, stroll along the lake front and enjoy an ice cream and a round of mini
golf at La Grolla restaurant
Take a ride on the Noddy Train in Bellagio to the traditional fishing village of Pescallo, and
discover the little-known suburbs of this beautiful town
If you don't fancy paying for entry at one of the lido's, you can use the public beaches available,
they also offer some great spots for swimming. You can try the one between Cadenabbia and
Menaggio, or the one near to the hamlet of Saint Giovanni in Bellagio for the best spots
Pla ces to visit in a nd a round La ke Como
Isola Comacina
Isola Comacina is the only island on the lake. Soak in the charm, mystery and spiritual energy of
this tiny island. The island has a long history and is an important archaeological site dating back to
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Roman times. It was given to the Italian government by the king of Belgium and it is now state
owned and flies both the Belgian and Italian flags.
Como
Como is a historic walled city, and was the home of the silk industry until the middle of the 20th
Century. Why not visit the Villa Olma and the Alessandro Volta museum on the lakefront? The
town has a vast array of shops, many specialising in the local silks as well as a beautiful Baroque
Cathedral, the biggest on Lake Como.
Brunate
Situated above the town of Como, you can easily climb the hill using the funicular from the
lakefront in Como to Brunate. After a stroll to the top of the hill, you will come across Alessandro
Voltas' lighthouse offering amazing views over the lower end of the lake. The funicular runs daily
and costs 3.90€ return.
Pescallo
The tiny fishing village of Pescallo is situated on the eastern leg of the lake, looking down towards
Mandello del Lario and is one of the few remaining towns where commercial fishing is still
allowed on Lake Como. It has a wonderful restaurant where you can eat some of the fresh fish of
the lake.
Varenna
This is a tranquil ancient town full of seduction and charm. Take the lakeside promenade to the
old town which leads you to a variety of restaurants where you can enjoy lunch whilst soaking in
the marvelous views. From Varenna you can head up to the Castello di Vezio and watch the
falconers work their birds.
Pino
An easy walk from Varenna along the lakefront is the small town of Pino. Here you will see and
hear the Fiumelatte, one of the shortest rivers in Italy. Named after the milky white waters that
flow down the mountain side into the lake, you can take a walk up to where the river flows out of
a small cave in the mountain side, a perfect spot for a picnic.
Argegno
A beautiful lakeside town, one of the oldest on Lake Como. With a charming selection of lakeside
cafes and restaurants you can enjoy your lunch overlooking the deepest part of the lake, or take
one of the steepest cable cars in Europe up to the town of Pigra.
Pigra
A quiet town on top of the mountain, 850m above sea level where you can enjoy some amazing
views both up and down the lake, and soak up the tranquillity of this lazy little town.
Villa s a nd Ga rdens a round La ke Como
Villa Balbianello
Owned and run by the FAI - the Italian National Trust - this is a beautiful villa ar the end of the
Lavedo promontory. The 18th century Villa offers the best view of the lake, and you can wander
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around the rooms and see the artefacts collected by the Italian explorer Guido Monzino.
Gardens open Tuesday, Thursday - Sunday until 5.30 pm. Pre-bookable guided tour of Villa
available.
Discount on entry with a valid National Trust UK or Scotland membership card.
Villa Carlotta
Set in 17 acres of grounds these botanical gardens, which featured in "Monty Dons Italian
Gardens" from the BBC, offer a wealth of rare plants, trees and shrubs in the beautiful
surroundings between Cadenabbia and Tremezzo. Throughout the summer the gardens host many
evening concerts. Full details available on request.
Villa and gardens open every day until 5.30pm
Discount available for the over 65's on production of valid identification
Villa Melzi
Along the lakeside promenade in Bellagio you will find the 18th century Villa Melzi. Set in lush
gardens overlooking the lake towards the Villa Carlotta, you will also see some perfect examples
of the traditional Larian boats of Lake Como. Also featured by Monty Don in his Italian Gardens
series alongside Villa Carlotta.
Gardens open every day until 5.30pm
Villa Serbelloni
At the top of the hill behind Bellagio these gardens offer amazing views over the three legs of
Lake Como. Privately owned nowadays, you can visit the gardens by booking at the Promo
Bellagio office in the church square in Bellagio.
Pre-booked guided tours at 11am and 3.30pm
Villa Cipressi
In the small town of Varenna you will come across the Villa Cipressi, named for all the Cypress
trees in the gardens. The gardens offer some wonderful views down the Lecco leg of the lake, and
are featured in both the Thomson and Crystal brochures.
Gardens open every day until 5pm
Villa Monestero
Just next door to the Villa Cipressi you will see the former monastery of Villa Monestero. These
terraced gardens offer the best views over Bellagio, Menaggio and the central part of the lake,
and are very popular for weddings.
Gardens open every day until 6.30pm
Villa Olmo
On the outskirts of Como, you will see the grand façade of the Villa Olmo, named after the giant
Elm tree, which according to legend dated back to the time of Pliny the Elder. Also housing a
museum dedicated to one of Comos most famous citizens, Alessandro Volta.
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Open Tuesday to Thursday until 9pm, and Friday to Sunday until 10pm
Discounts available for the over 65's on production of valid identification
Loca l Ma rkets
Great for photos, taking in the atmosphere and finding some delicious local produce for picnics.
Monday
8am - 12.30pm - Argegno
Tuesday
8am - 12.30pm - Como, Lenno, Domaso and Lecco
Wednesday
8am - 12.30pm - Bellagio (3rd Wednesday of every month) Gravedona, Varenna
Thursday
8am - 12.30pm - Como, Bellano and Dongo (1st and 3rd Thursday of every month)
Friday
9am - 1pm - Menaggio (2nd and 4th Friday of every month)
8am - 12.30pm - Colico, Dervio, Moltrasio
6pm - 10pm - Menaggio evening craft market (weather permitting)
Saturday
8am- 12.30pm - Porlezza, Como (until 5pm)
Resta ura nts a round La ke Como
Bella gio
Baba Yaga
A reasonably priced restaurant, just outside of the main centre behind the Grand Hotel Villa
Serbelloni. With lake fish dishes and their own anti-ageing pizza dough, this is a great restaurant
not to be missed.
Follow the signs for the Punta Spartivento, and you will see it at the beginning of the road, behind
the Grand Hotel Villa Serbelloni
Tel: (0039) 031951915
La Punta
Right at the tip of Bellagio it is noted for its fish dishes and spectacular lakeside views from the
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restaurant.
Follow the signs for the Punta Spartivento to the end of the road (about 3/4 of a mile)
Tel: (0039) 031951888
Mistral
With a Michelin Star under its belt, the menu is fairly pricey, however the stunning food and the
gorgeous terrace overlooking the lake more than make up for it.
Located in the Grand Hotel Villa Serbelloni
Tel: (0039) 031952069
Cava Turacciolo
Another wine cellar turned Cantina with fantastic tastings of wine and local delicacies.
Look out for the corkscrew shaped tree outside near the car ferry in Bellagio.
Closed on Wednesday
Tel: (0039) 031950975
Bilacus
A lovely little family run restaurant great for typical Italian cuisine. The restaurant gets very busy,
so we advise you to book your table in advance.
Located at the top of the Salita Serbelloni in Bellagio
Closed on Mondays
Tel: (0039) 031950480
La Pergola (Pescallo)
The only restaurant in Pescallo they serve guaranteed fresh lake fish. The menu is simple, the
food is superb.
Located just in the main town square of Pescallo, about a 15-20 minute walk from Bellagio centre
Tel: (0039) 031950263
Mena ggio
Il Vapore
Lovely family run restaurant serving a simple menu including lake fish and pasta dishes as well as
local wines from the Valtellina Valley.
In the Piazza Grossi, Menaggio
Tel: (0039) 034432229
Osteria Il Pozzo
With a simple menu and great atmosphere, this atmospheric restaurant gives you a real taste of
the mountainside.
Piazza Garibaldi, Menaggio
Tel: (0039) 03443233
Pizzeria Lugano
Off the beaten track, a very traditional Italian trattoria serving some fantastic local dishes.
Favoured by the locals, and very good pizza!
Via Como, Menaggio - Just on the first bend up the hill on the Lugano road from Menaggio
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Tel: (0039) 034431664
Il Costantin
A relaxed and friendly bar, with lots of outdoor seating. The food here is excellent with great
pizzas and pasta dishes and local specialities. There is a great house wine, and a huge selection of
bottled wines to choose from.
Via Carlo Camozzi, Menaggio, just next to the ambulance station
Tel: (0039) 034431000
Tremezzo
Helvetia
Everything from light bites to pizza & pasta and succulent steaks with a dessert cabinet to die for.
Situated on the lake road in the Tremezzo arcade
Closed on Thursdays.
Telephone (0039) 034440409
Pizzeria Balognett
Serving the thinnest pizza's around, roasted fish and fresh vegetables grown in their garden.
Located up the hill from the Hotel Villa Marie
Tables can't be booked, you just need to turn up.
Isola Comacina (Near Ossuccio)
The menu has been the same for 40 years, but the food is still rustic and fantastic! Please take
cash as they do not take credit cards.
You will need to take a boat from Ossuccio to Isola Comacina
Tel: (0039) 034456755 or (0039) 034455083
Cantina Follie
The perfect place to enjoy a glass of wine and a platter of local cheeses and meats.
Look for the barrel with fairy lights up the cobbled steps from the Tremezzo arcade.
Tel: (0039) 034442311
Ca fes a nd Ba rs a round La ke Como
Bella gio
Bar Caffe Rossi
Traditional old coffee shop next door to the Tabacchi in the Piazza Mazzini. Serving a good
selection of wines & coffees as well as light snacks. Open until 10pm every day.
Splendide Bar
Lakefront location in front of the Hotel Excelsior Splendide. Offering light meals, great ice cream
and fabulous cocktails. Open until late every day.
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Gelateria and Cafe del Sport
Right in front of the church in Bellagio you'll see this traditional cafe and the oldest Gelateria in
Bellagio serving a huge range of drinks, ice-creams and sweets.
Cadenabbia
Bar Victoria
Centrally situated between the Britannia and Grand Cadenabbia hotels this little cafe shows all
the major sports on the 60" screen. You will also find the best place to get an English cream tea
whilst overlooking the lake from the terrace. Closed Mondays.
Vecchia Torre
Located up the hill in Griante, behind the Britannia Excelsior, serving light snacks on the rooftop
garden terrace. Karaoke every Friday night. Closed Tuesdays.
Menaggio
Chic & Freak
Next door to the Grand Hotel Menaggio. A family run bar which has a relaxing outdoor area
overlooking the lake. Closed Wednesdays.
Il Tana
At the Menaggio ferry port, offering light meals and entertainment including live music, karaoke
and sports. Open every day until late.
Cafe del Centro
Halfway down the Vila Lusardi you'll find a locals bar with a friendly atmosphere, a great aperitivo
buffet as well as light meals and good beer. Closed Sundays.
Tremezzo
3 1/2 Mile Cafe
At the end of the Tremezzo arcade towards the Grand Hotel Tremezzo, serving light snacks and
cold beers.
Bisbino Cafe
Just outside the Villa Carlotta gardens on the road between Cadenabbia and Tremezzo, this
converted paddle steamer offers a great night out with live music, dancing and fabulous platters
at reasonable prices.
Hints & Tips
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We have included a section of hints and tips for while you are in Italy, but come and see us if you
think we have missed anything.
Out and about
The tap water in your hotel is perfectly drinkable, although you may notice a difference
compared to your water at home. Cheap bottled water is widely available in the local
supermarkets
Many of the supermarkets have fresh fruit available, in many places they will select the
produce for you - there will be a sign 'no self service', so it is easy to understand when you are
allowed to pick them yourself.
When looking for places to eat, don't forget that there can be a cover charge (coperto), or a
service charge (servizio) added to your bill. These will always be displayed on the menu outside
the restaurant so you can check it out before you go in
Restaurants on the lakefront can often be more aimed at tourists, and more expensive - head
into the back-streets of the towns for some more local eateries
Your Holiday Advisor will give you tried and tested suggestions of places to eat around the
area, so go and see them for some great local suggestions
Local specialities such as Mussiltini (a lake fish often served with pasta), Persico (perch often
served with rice) and other lake fish can be found in many of the restaurants of the area, and
are a delicious treat after a day exploring the area
Try the local meats and cheeses such as Bresaola, salami piccante (spicy salami) and the Casera
cheese in many of the shops around Lake Como
Lake Como has it's own olive oil production (Lenno) and wine areas (Domaso), so don't miss out
on these excellent local flavours
Public transport
When using the local buses don't forget to buy your ticket in advance or the driver may not
even let you on the bus. The local shops where you can buy the tickets will be listed at the top
of the timetable at each bus stop
The train service around lake Como goes from Varenna and Como and is operated by
Trenord. The timetables can be found on their website
http://www.trenord.it/en/timetable/timetable.aspx You can buy your ticket on the train if
there is not enough time to get one before you get on, just go and find the conductor as soon
as possible to avoid a fine
The little noddy train running between Menaggio and Lenno is a great way to get out and
explore the local area - use it to get to some of the villas and gardens around the lake
In Milan there is a great public transport network to get around the city, just ask your Holiday
Advisor for further information
Italian customs
In Italy you will often find that the shops are closed in the middle of the day for the siesta
between 12.30pm and 3pm. Many shops also have a day off during the week so watch out for
these
The local markets are great for grabbing a bargain, but don't forget to haggle the price down a
little bit too
Many Europeans will leave a tip after a coffee and round the price up to the nearest whole
euro. In restaurants people often leave around 10% of the bill as a tip, and don't forget to
show your appreciation to the coach drivers too!
The aperitivo buffets in many Italian cafes and bars are a great way of getting a little snack.
Many places will give you a plate with olives, meats & cheeses, or crisps with a glass of wine or
beer during the late afternoon
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Public toilets can be difficult to find and different to what you may be used to, and often cost
up to €1 to use. Why not pop into a local cafe, grab a quick drink and use the facilities in there,
as they are easier to find
Italian words and phrases
We've put a few words and phrases in here to get you started on your holiday. If you want to
suggest some words you think we are missing, come and see us in your hotel!
Hi/Bye - ciao
Good morning/evening - buongiorno/buonasera
Goodbye - arrivederci
How are you? - come stai?
I'm fine thank you - sto bene, grazie
How much is it? - quante costa?
Can I pay? - posso pagare?
Can I have... - posso avere...
The bill - il conto
A stamp - un francobollo
Ticket - un biglietto
Single - andata
Return - andata e ritorno
Beer - una birra
Wine (red/white/rose) - vino (rosso/bianco/rose)
House wine - vino della casa
Water (still/sparkling) - acqua (naturale/frizzante)
Please - per favore
Thank you - grazie
You're welcome - prego
Left - sinistra
Right - destra
1 - Uno (ooh-no)
2 - Due (doo-ey)
3 - Tre (trey)
4 - Quattro (quat-troh)
5 - Cinque (chin-quay)
6 - Sei (say)
7 - Sette (set-teh)
8 - Otto (ot-toh)
9 - Nuove (new-ov-eh)
10 - Dieci (di-echi)
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Lake Como Info pack - Thomson Lakes Info pack

Transcription

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