Community pharmacy brings innovation to patient care
Transcription
Community pharmacy brings innovation to patient care
Community pharmacy brings innovation to patient care A LEBHAR-FRIEDMAN® PUBLICATION 425 Park Ave., New York, NY 10022 (212) 756-5220 Fax (212) 756-5256 Subscription Services: (813) 627-6707 President/Group Publisher John Kenlon (212) 756-5238, jkenlon@lf.com Publisher Wayne Bennett (212) 756-5157, wbennett@lf.com Editor in Chief Rob Eder (212) 756-5160, reder@lf.com Group Managing Editor Teresa Dombach (212) 756-5015, tdombach@lf.com Senior Editor/OTC & Natural Health Michael Johnsen (717) 865-9030, mjohnsen@lf.com Senior Editor/Beauty Care Antoinette Alexander (212) 756-5246, aalexand@lf.com Associate Editor/Pharmacy Alaric DeArment (212) 756-5167, adearmen@lf.com Desk Editors Rozanne Gelbinovich, Melissa Valliant Online News Editor Allison Cerra Designer Calvin Anthony Contributing Editors Jim Frederick Continuing Education Director Crystal Lennartz (262) 696-4254, clennart@lf.com 8kfimXjkXk`e]ifdpfliZXi[`fcf^`jk6 =\of]\eX[`e\]ifdpfliXcc\i^`jk6 CXejfgiXqfc\]ifdpfli`ek\ie`jk6 REGIONAL SALES OFFICES NEW YORK 425 Park Ave. New York, NY 10022 Area Manager 0LNH6KDZ (212) 756-5134, mshaw@lf.com Area Manager Steve Dixon (212) 756-5237, sdixon@lf.com Area Manager -HII5RWKPDQ (212) 756-5244, jrothman@lf.com MIDWEST Central Regional Manager Catherine Stephany (312) 645-5081, cstephan@lf.com WEST Western Regional Manager Mary Fagnano (818) 386-8709, mfagnano@lf.com G\XZ\f]d`e[]ifdpflig_XidXZ`jk% 7YLZJYPW[PVUTLKPJPULZJHUJVUM\ZL[OLILZ[VM\Z-VY[\UH[LS` V\YULHYS`WOHYTHJPZ[ZHYLHS^H`Z[OLYLW\[[PUN[OLPY L_WLY[PZLHUK[OLSH[LZ[[LJOUVSVN`[V^VYRMVYWH[PLU[Z*OHPU WOHYTHJPLZOLSW(TLYPJHUZ\ZLTLKPJPULZZHMLS`HUKZ[H` OLHS[O`;OL`»YL(TLYPJH»ZTVZ[JVU]LUPLU[OLHS[OJHYLYLZV\YJL NATIONAL ASSOCIATION OF CHAIN DRUG STORES ː˃˅ˆ˕ʎˑ˔ˉ Pharmacies. The face of neighborhood healthcare. PRODUCTION/MANUFACTURING Senior Production Manager Theresa Nicosia (212) 756-5033, tnicosia@lf.com CONFERENCES & EVENTS Executive Director of Special Events Jim Kauhl (603) 432-4077, jkauhl@lf.com CUSTOMER SERVICE (813) 627-6707, Fax: (813) 627-7062 Having a problem with your subscription? Send us full details with the mailing label of the last copy you received, along with your telephone number. Write to Circulation Fulfillment Director, +Y\N:[VYL 5L^Z, P.O. Box 2005 Skokie, IL 60076-9980 REPRINTS PARS International, LF-Reprints@parsintl.com, (212) 221-9595 x435, tinyurl.com/LF-reprints Single copy price is $15 for a regular issue and $100 for a statistical issue. PERMISSIONS Materials may not be reproduced without written permission. Requests should be directed to John Kenlon, President/Group Publisher, +Y\N:[VYL 5L^Z, 425 Park Ave., New York, NY 10022. 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Page 4 Pharmacy Profiles Bartell Drugs ................................ Page 10 Costco .......................................... Page 10 CVS Caremark ............................ Page 11 Delhaize America ........................ Page 11 H-E-B ......................................... Page 12 HomeTown Pharmacies .............. Page 12 Kerr Drug .................................... Page 13 Kinney Drugs .............................. Page 13 Lovelace .................................... Page 14 Professional Specialized Pharmacies ............................. Page 14 Boosting MTM, adherence ............. Page 6 Pharmacies aid economy .............. Page 8 Rite Aid ....................................... Ritzman Pharmacies ................... Sam’s Club ................................. Supervalu ................................... Target ......................................... Thrifty White ............................... Walgreens .................................. USA Drug .................................... Walmart ...................................... Thriftway Pharmacies ................. Page 15 Page 15 Page 16 Page 16 Page 17 Page 17 Page 18 Page 18 Page 19 Page 19 MARCH 2012 • 3 Pharmacists are face of health care in community Average distance to nearest pharmacy* BY ALARIC DEARMENT ,W·VQRVHFUHWWKDWKHDOWKFDUHIDFHVDFULVLVRISXEOLFFRQÀ GHQFHWKHVHGD\V:KLOHVXUYH\VWHQGWRVKRZWKDWDPDMRULW\ RI SHRSOH WUXVW WKHLU KHDOWKFDUH SURYLGHUV DWWLWXGHV UHJDUG LQJ GUXJ FRPSDQLHV DQG KHDOWK LQVXUHUV RIWHQ WDNH D KXJH GLSE\FRPSDULVRQ %XWRQHRIWKHPRVWHQGXULQJO\WUXVWHGFODVVRISURIHVVLRQ DOV LQ WKH KHDOWKFDUH LQGXVWU\ LV WKH QHLJKERUKRRG SKDUPD FLVW ZLWK SROOV VKRZLQJ SKDUPDFLVWV IROORZLQJ QXUVHV DQG PLOLWDU\RIÀ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³WKLVGH The average American lives within 5 miles or less of the nearest community pharmacy. And that puts community pharmacy in a unique position to help America close the gap on patient access, and bring greater affordability to healthcare costs. 4 • MARCH 2012 AVERAGE DISTANCE IN MILES LOCATION Within CBSAs 1.16 Outside CBSAs 4.51 WIthin CBSAs, distance > 5 miles 9.21 Outside CBSAs, distance > 5 miles 12.88 OVERALL 1.37 %\FRUHEDVHGVWDWLVWLFDODUHD&%6$VWDWXVLQ&%6$LVWKHRIÀFLDOWHUPIRUDIXQF WLRQDOUHJLRQEDVHGDURXQGDQXUEDQFHQWHURIDWOHDVWSHRSOHEDVHGRQVWDQGDUGV SXEOLVKHGE\WKH2IÀFHRI0DQDJHPHQWDQG%XGJHWLQ 6RXUFH1&3'33KDUPDF\)LOHDUF*,6&HQVXV7UDFW)LOHVDQG1$&'6(FRQRPLFV'HSDUWPHQW Urban/rural breakdown of retail community pharmacies, 2010 VSLWHWKHIDFWWKHVWDWHRI0DVVDFKXVHWWVKDVWKHKLJKHVWQXP EHURISULPDU\FDUHSK\VLFLDQVLQWKHFRXQWU\ $ JURZLQJ QXPEHU RI$PHULFDQV KDYH QR PHGLFDO KRPH ³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³WKDW·VDUHWXUQRIIRUHYHU\ LQYHVWHGLQ070 $QRWKHU VWXG\ WKDW H[DPLQHG WKH HIIHFWV RI SKDUPDFLVW FDUHRQSDWLHQWVZLWKKHDUWIDLOXUH³DOHDGLQJFDXVHRI KRVSLWDOL]DWLRQV³IURPWRIRXQGDUHGXFWLRQ LQKHDUWIDLOXUHKRVSLWDOL]DWLRQV DRUGSTORENEWS.COM Honesty and ethical ratings of different professions % VERY HIGH/ HIGH % AVERAGE % LOW/ VERY LOW 81 16 1 Military officers 73 23 3 Druggists or pharmacists 71 25 4 Grade school teachers 67 24 6 Medical doctors 66 28 5 Police officers 57 33 10 Clergy 53 35 8 Day care providers 47 41 7 Judges 47 37 14 Auto mechanics 28 55 16 Nursing home operators 26 48 24 Bankers 23 48 28 TV reporters 23 47 29 Newspaper reporters 22 49 27 Local officeholders 20 55 24 Lawyers 17 47 35 Business executives 15 52 State officeholders 12 49 Advertising practitioners 11 48 37 Members of Congress 9 32 Car salespeople 7 Lobbyists 7 PROFESSION Nurses CBSA NON-CBSA TOTAL Independent 16,865 3,970 20,835 Mass merchant 7,499 774 8,273 Supermarket 8,990 343 9,333 Traditional chain 21,499 1,096 22,595 Independents as % of total store 30.7% 64.2% 34.1% % of independents in CBSAs 80.9% % of chains in CBSAs 94.5% OVERALL 89.9% 6RXUFH1&3'33KDUPDF\)LOH-XO\DQG1$&'6(FRQRPLF'HSDUWPHQW Prescriptions TYPE OF PRESCRIPTION AMOUNT Estimated total prescriptions written 4.60 billion Estimated unfilled prescriptions 919 million Prescriptions dispensed 3.68 billion 32 New and renewal prescriptions 1.93 billion 37 New prescriptions 960 million 57 Renewal prescriptions 973 million 42 49 Refill prescriptions 1.74 billion 29 61 6RXUFH*DOOXS3ROO+RQHVW\(WKLFVLQ3URIHVVLRQV DRUGSTORENEWS.COM TYPE OF PHARMACY 6RXUFH0HGLFDO([SHQGLWXUH3DQHO6XUYH\DQG1$&'6(FRQRPLF'HSDUWPHQW 9HULVSDQ9HFWRU2QH1DWLRQDO$XGLWGDWDEDVHGDWDGUDZQ MARCH 2012 • 5 Boosting MTM, adherence could mean big savings BY ALARIC DEARMENT Average annual prescription drug spending by patients with given diagnosis WKDQWKHFRUQHUSKDUPDF\2QHZD\WKDWFRPPXQLW\SKDUPDF\LV KHOSLQJUHGXFHWKHVHFRVWVLVWKURXJKDSUDFWLFHNQRZQDVPHGLFD WLRQWKHUDS\PDQDJHPHQWRU070ZKLFKRSWLPL]HVWKHUDSHXWLF RXWFRPHVIRULQGLYLGXDOSDWLHQWVWKURXJKRQHRQRQHLQWHUDFWLRQV 6R IDU WKH UHVXOWV KDYH EHHQ LPSUHVVLYH ,Q 1RUWK &DUROLQD·V &KHF.PHGV 1& SURJUDP 070 VHUYLFHV IRU 0HGLFDUH SDWLHQWV ZHUHVKRZQWRGHOLYHUDUHWXUQRQLQYHVWPHQWRIIRUHDFK LQYHVWHGDQGVWXGLHVKDYHVKRZQWKDWLPSURYLQJPHGLFDWLRQ DGKHUHQFHUHGXFHVKHDOWKFDUHFRVWVRYHUDOO $Q\RQH ZKR VWHSV ZLWKLQ D PLOH RI &DSLWRO +LOO NQRZV WKDW ELOOLRQLVQRFKXPSFKDQJHHVSHFLDOO\LQWKLVHFRQRP\%XW WKDW·VWKHDPRXQWRIPRQH\WKDWWKHFRXQWU\KDVWRVSHQGHYHU\ \HDUZKHQSHRSOHGRQ·WWDNHWKHLUPHGLFDWLRQVDVGLUHFWHGE\WKHLU SK\VLFLDQV 0HGLFDWLRQ QRQDGKHUHQFH RFFXUV IRU PDQ\ UHDVRQV DQGFRPHVLQPDQ\IRUPVEXWXOWLPDWHO\LWLVDUHVXOWRIÁDZHG EHKDYLRU%XWLWFDQEHPLWLJDWHGDQGQRVHWWLQJLVEHWWHUVXLWHG Prescription utilization by age and gender AGE GROUP TOTAL Rx SPENDING BY INDIVIDUALS WITH DIAGNOSIS* ANNUAL PRESCRIPTION DOLLARS PER PERSON ANNUAL PRESCRIPTIONS PER PERSON DOLLARS PER PRESCRIPTION $2,289 33.0 $69.39 $131,564 Diseases of lipid metabolism 2,545 32.9 77.26 124,750 Diabetes mellitus 3,304 42.9 76.99 69,985 Depressive disorders 2,930 34.5 84.87 56,638 General symptoms 3,634 44.1 82.46 56,100 Diseases of esophagus 3,151 35.8 87.99 52,095 Joint disorder 2,012 26.6 75.57 45,948 Chronic ischemic heart disease 3,532 50.1 70.46 41,581 Neurotic disorders 2,703 34.9 77.47 40,496 Arthropathies 2,679 36.5 73.42 40,018 DIAGNOSIS Essential hypertension MALE* FEMALE* OVERALL* < 5 years 2.37 2.93 2.63 Asthma 2,165 25.8 83.99 38,612 5 to 14 years 2.71 1.88 2.30 Back disorders 2,050 26.6 76.95 27,798 15 to 24 years 2.04 3.97 2.96 Intestinal infection 1,019 13.2 77.34 27,078 25 to 34 years 2.31 6.08 4.22 Other soft tissue disorder 3,109 37.5 82.86 26,039 35 to 44 years 5.61 8.76 7.22 Acute nasopharyngitis 881 11.3 77.96 24,121 45 to 54 years 11.45 14.50 13.02 Acute myocardial infarction 3,565 51.1 69.75 20,121 55 to 64 years 18.19 21.96 20.12 Fluid/electrolyte disorder 4,325 60.7 71.30 19,507 65 to 74 years 24.71 29.62 27.33 Acquired hypothyroidism 2,281 32.8 69.60 17,652 75 years and older 27.25 34.48 31.62 Chronic sinusitis 1,281 17.1 75.09 17,555 OVERALL RETAIL PRESCRIPTIONS 8.51 12.12 10.35 Chronic bronchitis 3,074 41.3 74.39 17,512 1,270,736,523 1,879,178,440 3,149,914,963 Other inflammatory polyarthropathy 3,004 39.9 75.35 16,969 40.34% 59.66% Stomach function disorder 2,417 29.2 82.77 15,673 Angina pectoris 3,812 53.3 71.56 15,602 TOTAL PRESCRIPTIONS PERCENT 3UHVFULSWLRQVÀOOHGDWUHWDLOSKDUPDFLHV 6RXUFH0HGLFDO([SHQGLWXUH3DQHO6XUYH\1$&'6(FRQRPLFV'HSDUWPHQW ,QPLOOLRQV Percent of population and prescriptions accounted for by people taking chronic medications NUMBER OF CHRONIC MEDICATIONS* POPULATION SHARE PRESCRIPTIONS PER YEAR PRESCRIPTIONS PER MONTH 6RXUFH0HGLFDO([SHQGLWXUH3DQHO6XUYH\1$&'6(FRQRPLFV'HSDUWPHQW Reasons for using a specific pharmacy PRESCRIPTION SHARE POPULATION PRESCRIPTIONS 6-plus 21,060,061 1,230,317,090 6.9% 58.4 4.9 40.8% 5-plus 28,130,767 1,447,243,120 9.4 51.4 4.3 48.0 4-plus 37,812,274 1,680,863,279 12.5 44.5 3.7 55.8 3-plus 51,521,609 1,928,147,483 17.1 37.4 3.1 64.0 2-plus 73,003,437 2,173,807,398 23.8 29.8 2.5 72.1 1-plus 108,249,786 2,375,285,092 35.7 21.9 1.8 78.8 Chronic medications only All medications filled by population 6-plus 22,512,032 1,421,410,424 6.9 63.1 5.3 47.2 5-plus 29,852,529 1,668,676,820 9.4 55.9 4.7 55.4 4-plus 39,704,056 1,937,427,113 12.5 48.8 4.1 64.3 3-plus 53,629,656 2,227,676,486 17.1 41.5 3.5 73.9 2-plus 75,165,444 2,527,904,920 23.8 33.6 2.8 83.9 1-plus 110,092,497 2,807,914,098 35.7 25.5 2.1 93.1 TOTAL 304,375,942 3,014,547,281 9.9 0.8 &KURQLFPHGLFDWLRQVDUHGHÀQHGDVWKRVHÀOOHGPRUHWKDQWKUHHWLPHVSHU\HDU 6RXUFH0HGLFDO([SHQGLWXUH3DQHO6XUYH\3UHVFULEHG0HGLFLQHV)LOHDQG1$&'6(FRQRPLFV'HSDUWPHQW 6 • MARCH 2012 ISSUES VERY IMPORTANT IMPORTANT NOT VERY IMPORTANT NOT IMPORTANT AT ALL Service issues Pharmacists’ ability to address questions and concerns 73% 23% 3% 1% Pharmacists and pharmacy staff 65 36 4 1 Pharmacists coordinate care with doctor/others 60 31 7 2 Items for purchase other than medications 34 33 20 13 Ability to call ahead to have Rx ready for me 76 20 4 1 Overall convenience 75 24 1 0 Pharmacy is conveniently located/accessible 73 24 2 1 Pharmacy hours are convenient for me 70 27 2 1 Wait times to pick up prescriptions 68 29 3 1 Pharmacy provides reminders to refill prescriptions 39 28 22 10 Convenience issues Cost issues Pharmacy accepts my insurance card 91 7 1 1 Cost at primary pharmacy 74 18 2 1 $4 or less generic program 58 26 11 6 6RXUFH3KDUPDF\6DWLVIDFWLRQ3XOVH+RXVHKROG6WXG\ DRUGSTORENEWS.COM DRUGSTORENEWS.COM MARCH 2012 • 7 Pharmacies aid economy BY ALARIC DEARMENT ,W JRHV ZLWKRXW VD\LQJ WKDW SKDUPDFLHV FDUU\ D SOHWKRUD RIEHQHÀWVIRUFRQVXPHUVSD WLHQWV DQG KHDOWKFDUH SURIHV VLRQDOV DOLNH %XW WKHUH·V RQH PRUH LPSRUWDQW WKLQJ WKH\ DOVREHQHÀWWKHHFRQRP\*LY HQFRQWLQXHGZRUULHVRYHUWKH YLWDOLW\RIWKHFRXQWU\·VHFRQR P\DPRQJWKHSXEOLFWKDW·VDQ LPSRUWDQWEHQHÀWLQGHHG $FFRUGLQJWRWKH1DWLRQDO$V VRFLDWLRQRI&KDLQ'UXJ6WRUHV UHWDLOHUV WKDW RSHUDWH SKDUPD FLHV³ZKLFKFDQLQFOXGHGUXJ VWRUHV VXSHUPDUNHWV DQG PDVV PHUFKDQGLVHUV ³ KDYH D WRWDO HIIHFW RQ WKH HFRQRP\ RI WULOOLRQ SHU \HDU RU WKH HTXLYD OHQW RI RI WKH FRXQWU\·V JURVVGRPHVWLFSURGXFW (FRQRPLF EHQHÀWV LQFOXGH WKHULSSOHHIIHFWRIPRQH\VSHQW LQ SKDUPDFLHV WKURXJKRXW WKH HFRQRP\³IRUHYHU\GRO ODUVSHQWDFFRUGLQJWR1$&'6 7KLVHIIHFWLVIHOWLQVHFWRUVUDQJ LQJ IURP UHDO HVWDWH WR ÀQDQFH DQG LQVXUDQFH IURP PDQXIDF WXULQJWRDJULFXOWXUHDQGIURP FRQVWUXFWLRQ WR WUDQVSRUWDWLRQ ZDUHKRXVLQJDQGPRUH Channel by channel estimates of number of stores, sales, employment, payroll and taxes paid across all 50 states in 2010 NUMBER OF STORES NUMBER EMPLOYED DURING YEAR ESTIMATED PAYROLL* ESTIMATED PAYROLL PER STORE* ESTIMATED TAXES PAID* ESTIMATED TAXES PAID PER STORE* Traditional chain drug stores 22,424 425,827 $15,030,205 $670 $5,283,756 $236 Independent drug stores 20,160 130,872 4,654,153 231 1,627,750 81 Supermarkets with pharmacies 9,333 1,136,931 25,185,210 2,699 7,850,201 841 Mass merchants with pharmacies 8,217 1,945,725 40,824,377 4,968 26,433,801 3,217 CHANNEL ,QWKRXVDQGV 8 • MARCH 2012 Pharmacies in Profile One of America’s most intractable challenges is the staggering cost of health care. Policymakers agree that Medicare and Medicaid — not to mention the nation’s frayed health system overall — can’t continue to sustain the costs of care. One vital but underutilized resource that could help break the cost cycle is the nation’s 56,000 community pharmacies — and the pharmacists who staff them. Pharmacists are equipped to provide a wealth of patient care services beyond prescription dispensing and basic counseling. They prevent health conditions from spiraling out of control for millions of Americans, catch dangerous diseases in their early stages, and help patients manage chronic diseases and complex medication regimens. What’s more, they’re a community’s most accessible and costeffective health professional. “It’s not just about reducing the costs of drugs,” said Debbie Garza of Walgreens. “It’s the role we can play in ... helping reduce the total medical spend.” This special report offers a close-up look at the health contributions provided by pharmacy companies across the United States — and the additional solutions they could provide if pharmacists are made full members of an integrated, outcomes-driven health team. 6RXUFH86%XUHDXRI/DERU6WDWLVWLFV4XDUWHUO\&HQVXVRI(PSOR\PHQWDQG:DJHVIRU 1&3'3&KDLQ6WRUH*XLGH,QIRUPDWLRQ6HUYLFHVGDWDEDVH1RYHPEHU DRUGSTORENEWS.COM DRUGSTORENEWS.COM MARCH 2012 • 9 Old-time service, new initiatives thrive at Bartell Drugs 6LQFH%DUWHOO'UXJVKDVFDWHUHGWRWKHKHDOWKQHHGVRIUHVL GHQWVLQ6HDWWOHDQGWKH3DFLÀF1RUWKZHVW$QGGHVSLWHLQWHQVH FRPSHWLWLRQIURPDQLQÁX[RIQDWLRQDOSKDUPDF\FKDLQVWKHSLR QHHULQJ VWRUH FRPSDQ\ VWLOO LV VHUYLQJ VHYHUDO JHQHUDWLRQV RI 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QDWLRQDOWUDYHOFOLQLFVQRZDYDLODEOHDW%DUWHOOORFDWLRQV7KH FOLQLFV SURYLGH FRQVXOWDWLRQ PHGLFDWLRQV DQGRU YDFFLQDWLRQV IRU WUDYHOHUV IRU VXFK FRQGLWLRQV DV PRWLRQ VLFNQHVV W\SKRLG PDODULDDQG\HOORZIHYHU ´:LWKWKHWUDYHOFOLQLFVRXUSKDUPDFLVWVKDYHVRPHSUHVFULS WLYHSURWRFRO7KH\FDQSUHVFULEHVHYHUDORIWKHVKRWVDQGZULWH VHYHUDORIWKHSUHVFULSWLRQVWUDYHOHUVQHHGWRWDNHXQGHUWKH DXVSLFHVRIWKHSK\VLFLDQµ/LWWOHWRQH[SODLQHG Costco leverages size, low-cost proposition in pharmacy ,W PD\ VXUSULVH VRPH WKDW ,VVDTXDK :DVKEDVHG &RVWFR :KROHVDOHLVWKHQDWLRQ·VWRSVHOOLQJZDUHKRXVHFOXERSHUDWRUDQG RQHRIWKHELJJHVWUHWDLOFRPSDQLHVLQWKHZRUOG 7KHFRPSDQ\RSHUDWHVVRPHLQVWRUHSKDUPDFLHVZLWKLQLWV URXJKO\FOXEVWRUHVLQWKH8QLWHG6WDWHV&DQDGD0H[LFR3XHU WR5LFRDQGRYHUVHDVDQGSXUVXHVDWLWVSUHVFULSWLRQFRXQWHUVWKH VDPHORZSULFHSKLORVRSK\WKDWUXOHVHYHU\DLVOHZLWKLQD&RVWFR RXWOHW7KHIRFXVLVRQSURYLGLQJLWVSKDUPDF\FXVWRPHUVWKHORZ HVWSRVVLEOHSULFHVIRFXVLQJRQORZHUFRVWJHQHULFGUXJVZKHUHYHU SRVVLEOHDQGKROGLQJGRZQRSHUDWLQJFRVWVWRGHOLYHUYDOXH 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