06026 ISO Claims Solutions

CLAIMS ANALYSIS
CLAIMS REPORTING
CLAIMS INVESTIGATIONS
ISO Claims Solutions
The property/casualty industry’s only comprehensive claims information
system — ISO ClaimSearch® — and integrated solutions for improving
claims processing and fighting fraud
Table of Contents
Claims Reporting
Claims Investigations
Claims Analysis
ISO ClaimSearch —
The All-Claims Database . . . . . . . . . . . . . . . . . 2
• Privacy and Security . . . . . . . . . . . . . . . . . 2
• What’s in the Database Segments . . . . . 3
Claims Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ClaimDirector . . . . . . . . . . . . . . . . . . . . . . . . . 12
ClaimSearch Illustrator . . . . . . . . . . . . . . . . . . . 6
Account Management . . . . . . . . . . . . . . . . . 13
OFAC Compliance Service . . . . . . . . . . . . . . . . . 6
ISO Claims Outcome Advisor . . . . . . . . . . . . 13
OFAC LookUp . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
ISO Liability Advisor . . . . . . . . . . . . . . . . . . . . 13
Claims Reporting and Processing . . . . . . . . . . 4
Universal Format . . . . . . . . . . . . . . . . . . . . . . . . 4
AMA Physician Search . . . . . . . . . . . . . . . . . . . 8
Statutory and Regulatory Reporting . . . . . . . 4
EDR Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
NMVTIS Reporting Service . . . . . . . . . . . . . . . . 4
Medicare Secondary Payer
Reporting Service . . . . . . . . . . . . . . . . . . . . . . . 5
VIN Decoding with
NICB VINassist . . . . . . . . . . . . . . . . . . . . . . . . . 8
NICB Questionable Claims Referrals . . . . . . . . 8
Child Support Enforcement Agency
Reporting Service . . . . . . . . . . . . . . . . . . . . . . 5
wcPrism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Decision Net . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
• Public, Criminal, and Medical
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
• Police and Motor Vehicle Reports . . . . . . 9
• EDR Investigate . . . . . . . . . . . . . . . . . . . . . 9
Append-DS . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Link Analysis and Data Visualization . . . . . . 10
• NetMap Suite of Products . . . . . . . . . . . 10
• ViewLink Manager . . . . . . . . . . . . . . . . . 11
SIU Case Manager . . . . . . . . . . . . . . . . . . . . . .11
ISO Claims Solutions help combat property/casualty
insurance fraud with powerful integrated tools.
ISO Claims Solutions provide a wide variety of integrated tools to help you
at every step of the claims process. ISO’s claims-management, analysis, investigation,
and support services can help you improve and streamline your workflow and increase
service, productivity, and profitability.
At the core of ISO Claims Solutions is ISO ClaimSearch® — a comprehensive system
that claims and investigations professionals use to find vital data on property, casualty,
and automobile claims, including physical damage, theft, and salvage information.
ISO ClaimSearch is a contributory database that features a secure Internet platform and
a stringent privacy and security policy. The system supplies the data you need to improve
claims processing and avoid paying questionable or fraudulent claims. ISO ClaimSearch
helps you research prior loss histories, identify claims patterns, and detect fraud.
ISO ClaimSearch serves thousands of insurers, representing more than 93 percent of
the property/casualty industry by premium volume. Our system also serves state workers
compensation insurance funds, self-insureds, third-party administrators (TPAs), fraud
bureaus, and law enforcement entities.
And to expand the power of ISO ClaimSearch, ISO offers a variety of other powerful
tools. The result? You’ll improve your claims reporting, investigations, and analysis —
and fight insurance fraud head on.
Claims Reporting
ISO ClaimSearch® — The All-Claims Database
With data on property, casualty, and vehicle claims,
ISO ClaimSearch® is the insurance industry’s most
comprehensive resource for claims professionals. The
ISO ClaimSearch database contains information
from the former Property Insurance Loss Register
(PILR), the former Index system for bodily injury
claims, and the vehicle information databases formerly
administered by the National Insurance Crime
Bureau (NICB).
Today, all of those claims are part of a single database
that lets you search all lines of business and all types
of claims simultaneously.
The ISO ClaimSearch database has three major
segments — casualty, property, and auto. Each segment contains comprehensive information on claims
submitted by hundreds of insurers and other users.
You can participate in one or more segments of
the database.
Privacy and Security
Given the sensitive nature of the information in
the ISO ClaimSearch database, ISO has adopted a
special privacy and security policy that complies with
federal and state privacy legislation, as well as the
National Association of Insurance Commissioners’
Insurance Information and Privacy Protection Model
Act and the federal Health Insurance Portability and
Accountability Act (HIPAA).
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What’s in the Database Segments?
Casualty segment*
Property segment
Auto segment
• workers compensation
• auto liability
• medical payments
• personal injury protection
• auto medical payments
• homeowners liability
• general liability
• disability
• medical malpractice
• personal injury
• employment practices liability
• directors and officers liability
• errors and omissions
• homeowners
• farmowners
• fire
• allied lines
• commercial multiperil
• ocean marine
• inland marine
• burglary and theft
• credit
• livestock
• fidelity and surety
• vehicle theft claims
• vehicle theft recoveries
• salvage
• exports
• impound records
• rental vehicles
• vehicle reports
• Vehicle Claims System (VCS)
• international salvage and thefts
• auto physical-damage claims
*ISO acquired a database of personal injury claims from maritime
employees and third parties in the maritime industry from the Marine
Index Bureau, Inc. (MIB). ISO has integrated that database into the
casualty segment of the ISO ClaimSearch database.
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Claims Reporting
Claims Reporting and Processing
Claims reporting, also known as the claim-processing
service, is the primary service of the ISO ClaimSearch
system. To use the service, you can submit a claim
report through your own claims system or the ISO
ClaimSearch website. In return, the system provides
a match report with information on other claims
filed by the same individual or business.
When you submit a claim, the system uses “fuzzy
logic” name-and-address searching — a phonetic
search that recognizes alternative spellings, such as
Green and Greene or Smith and Smyth. And the system checks possible nicknames and alternative forms
of a name, such as Elizabeth, Liz, Lizzie, and Beth.
The system uses its advanced “address hygiene” function to standardize address information. The system
also checks the validity of all information you submit
to the database. For example, the system will make
sure that the ZIP code and state you submit to the
database are compatible. And the system will check
to make sure the reported vehicle identification
number is a valid number.
The system then searches the database for other
claims with matching information in key data fields,
such as:
• name
• address
• vehicle identification number (VIN)
• tax identification number (TIN)
• Social Security number (SSN)
• license plate number
• driver’s license number
• telephone number
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You can access the ISO ClaimSearch system through
several electronic transmission methods, including:
• ISOnetSM — ISO’s information service for insurance
professionals
• batch and interactive system-to-system transmissions
in a number of formats
Universal Format
ISO has created a new Universal Format for claims
reporting and system output. Universal Format
provides more data fields — across all insurance
types — to help you research prior loss histories
and receive search results across lines of business.
Statutory and Regulatory Reporting
In states with statutory or regulatory reporting
requirements, ISO ClaimSearch provides the required
claims data to state fraud bureaus, fire marshals,
or other entities on behalf of insurers. The added
service reduces your workload and costs. Some states
have direct access to the ISO ClaimSearch system
for follow-up on individual cases.
NMVTIS Reporting Service
You can report total-loss information through the
ISO ClaimSearch NMVTIS Reporting Service to
comply with the National Motor Vehicle Title
Information System (NMVTIS) reporting requirements. The Anti-Car Theft Act of 1992 established
NMVTIS to help prevent the introduction or
reintroduction of stolen and salvaged motor vehicles
into interstate commerce. The American Association
of Motor Vehicle Administrators (AAMVA) operates
the service.
Medicare Secondary Payer Reporting Service
ISO ClaimSearch offers the Medicare Secondary
Payer Reporting Service to help you comply with
Section 111 of the Medicare, Medicaid, and SCHIP
Extension Act of 2007 (P.L. 110-173). When you
report claims to ISO ClaimSearch, the service reports
claims data on Medicare-eligible claimants to the
Department of Health and Human Services Centers
for Medicare & Medicaid Services (CMS) on your
company’s behalf.
Child Support Enforcement Agency
Reporting Service
The Child Support Enforcement Agency (CSEA)
Reporting Service helps you comply with state
requirements to support the collection of delinquent
child support payments. The service features two
programs:
• The Child Support Lien Network (CSLN) program
interfaces with the CSLN database containing
information on delinquent child support obligors
in a number of states.
• The Office of Child Support Enforcement (OCSE)
program interfaces with the federal OCSE database
containing information on delinquent child support
obligors in a number of states and the District of
Columbia.
Because the OCSE and CSLN programs have different
participating states — and may maintain different
information on delinquent child support obligors —
you could benefit by participating in both services.
When you submit a claim report from a participating state, ISO ClaimSearch will search the CSLN
and OCSE databases. If the claim matches a record
in one or both databases, the system will send the
claim to the CSLN and/or the OCSE. The CSLN
and/or the OCSE will then refer the claim to the
appropriate state child support agency.
wcPrismTM
wcPrismTM is a comprehensive suite of data-management
and compliance solutions to help workers comp
carriers effectively handle growing reporting and datamanagement challenges. From a single transactional
data feed, the wcPrism suite can handle all your
workers comp reporting needs for unit statistical,
FROI and SROI, detailed medical, aggregate financial,
policy, detailed claim information and individual
case, and proof-of-coverage reporting. ISO’s wcPrism
can satisfy multiple output requirements of various
internal and external users, including the feed to
ISO ClaimSearch.
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Claims Investigations
Claims Inquiry
OFAC Compliance Service
Special investigations units (SIUs) and claims personnel use ISO ClaimSearch® Claims Inquiry for
follow-up fraud investigations. Users may customize
queries to search on any field of information to
support a specific claims investigation.
ISO ClaimSearch offers OFAC Compliance
Service — the automated way to check claimants
and other contacts against the government’s watch
list of potential terrorists and drug traffickers.
Once you report a claim to ISO ClaimSearch, you
can submit queries online, in real time, to receive
instant search results. You can search across all property, casualty, and vehicle claims. System reports
provide you with thorough information to help
identify a claimant’s or insured’s full loss profile,
individuals with suspicious patterns of claims, and
fraud-ring activity.
ClaimSearch IllustratorTM
ClaimSearch IllustratorTM is an easy-to-use desktop
application that helps you visualize relationships among
data elements within ISO ClaimSearch claims records.
Match reports from the ISO ClaimSearch system
often contain pages of comprehensive information
on matching claims histories. ClaimSearch Illustrator
uses pictures and icons to create presentation-quality
graphics that display connections among data elements
from the reports — so you can decide if a claim
needs further investigation.
ClaimSearch Illustrator is a perfect complement to
ViewLink ManagerTM and NetMap for ClaimsTM —
two powerful link-analysis and data-visualization
products that help you spot fraud quickly. You can use
ClaimSearch Illustrator to review claim records in a
graphic illustration and then use the analytical tools
within ViewLink Manager or NetMap for Claims to
provide in-depth analysis for your investigations.
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The Office of Foreign Assets Control (OFAC) of
the U.S. Department of the Treasury administers
and enforces economic and trade sanctions against
certain foreign governments, organizations, and individuals. OFAC has compiled a master list of more
than 5,000 “specially designated nationals and
blocked persons.” U.S. insurance companies and
their employees are responsible for screening claims
against that master list.
If your company subscribes to the OFAC service,
the system will automatically search your daily claims
against the OFAC watch list, without additional
effort on your part. If the system finds a match,
we’ll notify your designated company representative
by e-mail.
ISO offers the service in four tiers:
1. Standard Service: ISO compares all involved parties against the OFAC watch list. The comparison
includes businesses and individuals based on name
(plus aliases) and date of birth.
2. Premium Service: In addition to the standard
service, ISO will automatically perform publicrecords searches to help you verify the identity of
individuals or businesses.
3. Historical Sweep: You have the option of searching all claims previously submitted to the system
or searching claims submissions over a specific
segment of time, such as the last two years or the
last five years.
4. Enterprisewide Service: ISO conducts searches
on individuals and businesses for all departments
within your organization. Your claims, human
resources, accounts payable, and other departments can perform searches against the OFAC
watch list.
OFAC LookUp
ISO ClaimSearch also offers OFAC LookUp service,
which allows you to initiate a query to check if a
name is on the OFAC master list. Decision Net® users
can enhance their OFAC queries with public-records
searches. OFAC LookUp is not a replacement for
the OFAC Compliance Service, which automatically
checks all your incoming claim reports against the
OFAC lists without additional effort on your part.
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Claims Investigations
AMA Physician Search
ISO ClaimSearch customers that belong to the
National Insurance Crime Bureau (NICB) and
have access to the NICB’s QuestTECHSM through
ISO ClaimSearch — and/or SIU-level access — can
search the American Medical Association (AMA)
physician master file. The AMA physician search
provides active and historical license data on medical
doctors (M.D.) and doctors of osteopathy (D.O.),
as well as any associated disciplinary flags the individuals have on file. Contact the NICB Technical
Support Group at 708-237-4400 with questions
about AMA physician searches.
EDR Indicator
Through an alliance with Injury Sciences LLC,
ISO ClaimSearch provides insurers with objective
information on automobile accidents from vehicle
event data recorders (EDRs).
If an EDR is available for any of the vehicles referenced in a claim, you’ll receive an EDR indicator in
the ISO ClaimSearch match report, as well as details
on the types of information that may be available. If
you wish to get data from the EDR, you can submit
a data-harvest request through EDR Investigate®, a
Decision Net service. For more information, see
EDR Investigate on page 9.
VIN Decoding with NICB VINassist®
ISO’s VIN decoding with NICB VINassist® is a
web-based, encrypted application that allows you to
edit and decode 17-character vehicle identification
numbers. Errors found in VINs may denote a number of circumstances, such as incorrectly or erroneously recorded or altered VINs, VINs switched
from other vehicles, or VINs that describe vehicles
never manufactured.
NICB Questionable Claims Referrals
An EDR, better known as a vehicle “black box,” can
record and store facts that provide a remarkable level
of precision and insight into the circumstances surrounding an accident — exactly the information you
need to enhance your claims evaluation process.
8
National Insurance Crime Bureau members can refer
claims to the NICB through ISO ClaimSearch. Even
ISO ClaimSearch participants that are not NICB
members can satisfy statutory reporting requirements
by referring suspicious claims to the NICB and to
state fraud bureaus and state fire marshals.
Decision Net®
ISO ClaimSearch offers Decision Net® — your
one-stop source of information for claims analysis
and investigations. Decision Net provides access to
public records, criminal records, medical records,
police reports, and motor vehicle reports. With
Decision Net, you’ll:
• locate witnesses, claimants, and other parties
• find missing information about insureds and
claimants for claim files
• investigate suspicious claims, suspicious individuals,
and fraud
• settle meritorious claims faster
Public Records
Search the world’s largest repository of information
on individuals and businesses and retrieve information
going as far back as 30 years. The system delivers
information on more than 165 million households
and supplies names, addresses, telephone numbers,
Social Security numbers, property/assets data, bankruptcy records, civil judgment records, and other
vital information.
Criminal Records
Search the broadest range of criminal and civil
records available today. The system offers more than
175 searches, with access to more than 100 million
federal, state, and county criminal and civil records
nationwide.
Medical Records
Order, track, and retrieve medical records online.
You submit your request, and we work with the
relevant medical provider to secure the records you
need, including x-ray reports and medical bills.
We use an active database of more than 700,000
providers, including hospitals, clinics, physician
offices, chiropractors, pharmacists, and radiologists.
The medical records service also offers consolidated
monthly service invoices.
Police Reports
Order a variety of police, fire, coroner, and department of motor vehicles (DMV) reports from tens of
thousands of agencies, with complete nationwide
coverage.
Motor Vehicle Reports
Order motor vehicle reports (MVRs) that supply
timely, comprehensive, and reliable information on
an individual’s driving history, including driver’s
license information and driving restrictions.
EDR Investigate®
EDR Investigate® uses sophisticated forensic technology
to provide an objective analysis of the complex variables
involved in automobile accidents. The service includes
retrieval of data from vehicle event data recorders.
When you submit a data-harvest request for an
EDR Investigate report, a member of Injury Sciences’
network of service providers located throughout the
United States will harvest the EDR. Injury Sciences
will then analyze the data from the EDR device and
provide a comprehensive online report describing
characteristics of the accident, including:
• vehicle speed at the time of the accident
• seat belt use
• braking activity
• severity of impact
• sequence of events in multicar collisions
The result? You’ll be able to improve the review of
automobile accident claims, verify the information
provided by involved parties, and increase your
ability to detect fraudulent claims.
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Claims Investigations
[CLAIM] 11701AB (L:8)(N:6)(NG:0)
[CLAIM] 41161849 (L:10)(N:6)(NG:0)
[CLAIM] 54238419 (L:12)(N:8)(NG:0)
[CLAIM] WL54238419 (L:8)(N:4)(NG:0)
[CLAIM] CDTEST (L:1)(N:1)(NG:0)
[CLAIM] CDTEST01 (L:1)(N:1)(NG:0)
[CLAIM] 54238421042981 (L:5)(N:3)(NG:0)
[CLAIM] 011000011059959 (L:7)(N:5)(NG:0)
[CLAIM] 620514929 (L:9)(N:5)(NG:0)
[NAME] LUCIDO’S (L:5)(N:5)(NG:0)
[ROLE] INSURED (L:27)(N:1)(NG:0)
[ROLE] INSURED DRIVER (L:4)(N:1)(NG:0)
[ROLE] CLAIMANT DRIVER (L:1)(N:1)(NG:0)
[ID.NO.] 15384001 (L:10)(N:1)(NG:0)
[ADDRESS] 2040 WEST SPRING CREEK PLANO TX (L:1)(N:1)(NG:0)
[ADDRESS] 6757 ARAPAHO BLVD PLANO TX (L:1)(N:1)(NG:0)
[ADDRESS] ARAPHO PLANO TX (L:1)(N:1)(NG:0)
[ADDRESS] 2040 W. SPRING CREEK PLANO TX 75023 (L:6)(N:1)(NG:0)
[ADDRESS] 2040 W.SPRING CRK 141-201 PLANO TX 75023 (L:1)(N:1)(NG:0)
[ADDRESS] 1234 MAIN STREET PLANO TX (L:1)(N:1)(NG:0)
[ADDRESS] 2040 W SPRING CREEK PKWY PLANO TX 750234225 (L:1)(N:1)(NG:0
Append-DS
SM
[ADDRESS] 2040 SPRING CREEK PKWY PLANO TX 75032 (L:1)(N:1)(NG:0)
[PHONE] 2142464878 (L:3)(N:1)(NG:0)
[PHONE] 9725171477 (L:1)(N:1)(NG:0)
ISO offers Append-DS — or Append Data and
Search — a service that can significantly improve
match results from the ISO ClaimSearch database.
When you submit a claim to ISO ClaimSearch without a Social Security number, the system will find
the number through a public-records search. The
ISO ClaimSearch system will use the Social Security
number to enhance the search and return matching
claims information. You can choose to add the information to the claim report in the ISO ClaimSearch
database by filing a supplemental report.
SM
Link Analysis and Data Visualization
ISO offers four decisive link-analysis and datavisualization weapons to help investigators fight
against insurance fraud.
NetMap for ClaimsTM
NetMap for ClaimsTM analyzes data to find internal and
external fraud by sifting through the large quantities
of data in a company’s internal databases, the ISO
ClaimSearch database, and data from the Decision
10
Net public-records portal. The software finds hidden
connections, such as parties linked to multiple
addresses, telephone numbers, vehicles, and claims.
In seconds, the software produces a graphic picture
of those relationships — the footprint of fraud.
Other NetMap® products allow you to focus
exclusively on external or internal fraud:
• NetMap for ClaimSearchTM accesses the
ISO ClaimSearch database to investigate external
claims fraud.
• NetMap for Claims – InternalTM analyzes a company’s checks and payments to find internal fraud.
• NetMap CoreTM analyzes an organization’s data —
in any business or industry — to investigate
criminal cases, eliminate data irregularities, perform
market research, and segment customers.
[NAME] WILSON, ANITA (L:9)(N:4)(NG:0)
[NAME] BISMACK AUTO BODY SHOP (L:4)(N:3)(NG:0)
[NAME] WILSON, ANITA, RENE (L:4)(N:2)(NG:0)
[NAME] WILSON, ANITA, R (L:11)(N:4)(NG:0)
[NAME] YOUNG, LINDA, COLEMAN (L:1)(N:1)(NG:0)
[ROLE] BODY SHOP (L:3)(N:2)(NG:0)
[ADDRESS] 2341 ROYAL LANE DALLAS TX 75299 (L:1)(N:1)(NG:0)
[PHONE] 2142471611 (L:1)(N:1)(NG:0)
[LICENSE] PKH56Z (L:6)(N:4)(NG:0)
[LICENSE] TFT65T (L:8)(N:5)(NG:0)
[VIN] WBAHC2310LBE28640 (L:16)(N:10)(NG:1)
0)
ViewLink ManagerTM
ViewLink ManagerTM is a desktop software application
that supports claims investigations at the level of the
individual investigator or claims handler. ViewLink
Manager uses data analysis and visualization technology from NetMap Analytics and principles of link
analysis to analyze ISO ClaimSearch data. The software lets you query the ISO ClaimSearch database
and public-records sources and retrieve, visualize,
and analyze data on your own personal computer.
ViewLink Manager also applies “red flags” to claims —
for example, names linked with several claims or VIN
numbers linked with more than one individual —
that can highlight suspicious claim characteristics.
SIU Case Manager
ISO and the National Insurance Crime Bureau
have collaborated to develop a new antifraud tool —
SIU Case Manager (SCM). The platform integrates
many of the functions associated with claims and
underwriting investigations.
SIU Case Manager helps you document, assign,
report, and manage investigative assignments. The
platform includes a customer response diary, expense
tracking, time-triggered mailings, and streamlined
NICB and state fraud bureau reporting features.
SIU Case Manager helps automate SIU workflow
and enhance productivity.
ViewLink Manager is easy to set up and use. It’s
available on CD-ROM with an accompanying
training CD.
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Claims Analysis
ClaimDirector SM
ISO offers ClaimDirectorSM — a scoring system that
helps distinguish between suspicious and meritorious
claims. When you submit a claim to ISO ClaimSearch®,
ClaimDirector compares the attributes of the claim
against proven fraud indicators appropriate for the
claim. The system develops a score based on:
• the claim’s attributes
• matching claims information, including the
frequency and type of matches found in the
ISO ClaimSearch database
• information on involved parties
ClaimDirector can help you:
• streamline the claims-handling workflow
• quickly identify important loss-assignment and
claims-handling characteristics
• analyze claimants’ or insureds’ histories across
multiple lines of business
• improve financial results
12
Account Management
Participants can access account-management information, including management reports and billing
details, for ISO ClaimSearch, Decision Net®, and
ClaimDirector. Management reports include:
• Integrated Statistics Report — a summary of
claims volume by office and line of business
• Online Utilization Report — a summary of
claims reporting and personal claims inquiry
activity
• Executive Analysis Report — a tool that lets
you benchmark your company’s ISO ClaimSearch
database claim volume and optional field reporting
against the industry
ISO Claims Outcome Advisor®
ISO Claims Outcome Advisor® for Bodily Injury
is an innovative claims-management system that
helps administer the multiple dimensions of your
personal injury claims. Relying on state-of-the-art
technology — and a database of your own injury
claims — ISO Claims Outcome Advisor for Bodily
Injury will help you effectively manage the unique
and increasingly complex medical, legal, and occupational issues presented by personal injury claims.
ISO Claims Outcome Advisor for Bodily Injury
will help you negotiate consistent and appropriate
financial settlements. You’ll manage all aspects of
your bodily injury cases — from first notice of loss
to return-to-work plans, rehabilitation, and damages.
ISO Liability AdvisorTM
ISO offers ISO Liability AdvisorTM, a powerful tool
to help claims professionals better evaluate accidentrelated comparative liability claims. The tool features
a relational database that helps you report and track
comparative liability. ISO Liability Advisor makes
it easy to navigate even the toughest comparative
liability cases consistently, accurately, and efficiently.
The solution gives your newest staff members the
experience of your most seasoned claims handlers.
For additional information on ISO Claims Outcome
Advisor and ISO Liability Advisor, contact ISO
Claims Services by telephone at 803-731-6670, or
send e-mail to info.coa@iso.com.
13
Training and Support
For more information
To help you get the most from ISO ClaimSearch®,
ISO provides training. ISO’s customer service staff is
ready to assist you by telephone during normal business hours. ISO offers print and multimedia training
resources, online training sessions, and in-person
training for large groups. Please call ISO ClaimSearch
Customer Support at 1-800-888-4476 to arrange for
training. Or send e-mail to info.claimsearch@iso.com.
To learn more about ISO ClaimSearch®, please
contact us:
Write: ISO ClaimSearch
545 Washington Boulevard, 22-11
Jersey City, NJ 07310-1686
Phone: 1-800-888-4476
E-mail: info.claimsearch@iso.com
www.iso.com
© Insurance Services Office, Inc., 2005, 2009.
ISO, the ISO logo, and ISO ClaimSearch are registered trademarks; ViewLink Manager and wcPrism are trademarks; and ClaimDirector,
Append-DS, and ISOnet are service marks of Insurance Services Office, Inc. Decision Net and EDR Investigate are registered trademarks
and ClaimSearch Illustrator is a trademark of ISO Services, Inc. NetMap and Claims Outcome Advisor are registered trademarks and
NetMap for Claims, NetMap for ClaimSearch, NetMap for Claims – Internal, NetMap Core, and ISO Liability Advisor are trademarks of
ISO Claims Services, Inc. NICB and VINassist are registered trademarks and QuestTECH is a service mark of the National Insurance Crime
Bureau. All other product or corporate names are trademarks or registered trademarks of their respective companies.
CLS010(4/09)z09026
545 Washington Boulevard
Jersey City, NJ 07310-1686
201-469-2000
www.iso.com