Tourist Refund Scheme – Issuing Solution Guide for

Tourist Refund Scheme – Issuing Solution Guide for iGRIPS (S1)
How to issue a GST Refund Form?
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Open web browser (such as Internet Explorer) and type in https://s1.global-blue.com
Enter username and password and press “Enter”
Fill in the following mandatory information:
Traveller
Country of Residence: Passport: Issued by: Traveller’s current country of residence
Passport number
Passport issuing country
Form Details
Mandatory fields
Enter the receipt
details accordingly
Before the preview is shown, several validations take place.
Click this icon to issue
If any of the user inputs are incorrect, the error message is shown here.
GST Refund Form
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Frequently Asked Questions(FAQs)
Question
Answer
What is the minimum purchase amount?
Minimum purchase amount is MYR 300. If total
purchase amount for a single receipt is less than
MYR300 then you may combine more than one
receipt belonging to same store.
Who should I contact if the system is faulty?
Or if I am not able to print GST Refund Form?
Please contact IRIS Global Blue Technical Helpdesk
Hotline: 03-89960466.
How to order Global Blue Contingency Forms?
Send an email to sales.my@globalblue.com or
call the Global Blue office: 03 2776 6927 to place
orders for Contingency GST Refund Forms.
Tourist Refund Scheme (TRS) Rules
A tourist shall be entitled to the refund of GST under the TRS if s/he satisfies the following conditions:
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S/he is neither a citizen nor a permanent resident of Malaysia and holds a valid international passport.
S/he is 18 years of age or above on the date of export validation.
S/he is a foreign diplomat leaving the country after completion of service in Malaysia and is in possession of a document from the
relevant diplomatic or consular mission stating that s/he is permanently leaving Malaysia.
S/he is not nor has been employed in Malaysia at any time in the 3 months preceding the date of purchase of the eligible goods.
S/he departs Malaysia by means of air transportation from one of the 8 international airports in the scope of the TRS.
S/he is not a member of the cabin or flight crew of the aircraft on which s/he is departing out of Malaysia.
S/he must have purchased the eligible goods within 3 months prior to the date of departure.
S/he must spend at least three-hundred Malaysian Ringgit (MYR300) (GST inclusive) at the same Approved Outlet. Accumulation of
purchases is allowed if purchases are made from the same Approved Outlet on different days.
S/he must take the eligible goods out of Malaysia to another country as accompanied (hand carried) or unaccompanied (checked-in)
luggage.
If s/he is entering or staying in Malaysia on a student pass, your entitlement under the TRS is like any other foreign tourist.
Non-eligble goods are:
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Wine, spirits, beer and malt liquor
Tobacco and tobacco products
Precious metal and gem stones*
Goods wholly or partially consumed in Malaysia (except for clothing/tax invoices to be maintained)
Goods which are absolutely prohibited from export under the written law
Goods which are not taken out as accompanied (hand carried) or unaccompanied (checked-in) luggage
*All Approved Outlets selling jewellery will be provided with Customs approved security bag with serial number.
Security bag to be provided by Federation of Goldsmiths And Jewellers Association of Malaysia (FGJAM).
For more detailed information please refer to Royal Malaysian Customs Department website:
Guidelines - http://gst.customs.gov.my/en/cp/Pages/cp_trst.aspx
Frequently Asked Questions - http://gst.customs.gov.my/en/rg/Pages/rg_trst.aspx
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