Introduction

Welcome & Introductions
Hugh Morrison
FE Loans Partner Manager, SLC
Agenda
09:30
Plenary
 Review the experiences of operating the service and exploring critical success
measures
 Overview from the Department of Business, Innovation and Skills
 Questions & Answers
10:30
Refreshment break and access to information stands
11:00
Workshop session 1
12:00
Workshop session 2
13:00
Lunch and access to information stands
14:00
Workshop session 3
15:00
Workshop session 4
16:00
Refreshment break and access to information stands
16:30
Seminar close
Seminar Objectives
• Share information between 24+ Advanced Learning Loan partner
organisations
• Discuss our joint business processes and best practices advice with
regards to the administration of loans
• Raising and reinforcing awareness of the service obligations
between providers and SLC
• Providing a forum for providers to give feedback on SLC service
delivery
Additional Outcomes
• Relationship building
• Improving effectiveness of service delivery
• Help SLC be more effective in handling future queries
• Consistency of advice to learners from SLC and Learning Providers
• Next Step decisions are triggered at the right time
Who We Are
• Process around 1.7 million student finance applications per annum
• Each year we pay £7.0 billion in maintenance loans and grants and £7.5
billion in tuition fee loans to learning providers in further and higher
education
• Work with 570 Learning Providers (FE), 750 Education Providers (HE), and
650 Learning Centres
• Manage a loan book with a total gross value of £74 billion
• Collect £2.0 billion in repayments
• Hold and manage the personal details of 6.9 million current and former
customers therefore have an important relationship with around 9% of the
population of the UK
SLC Stakeholder Survey
• Annual stakeholder survey of FE and HE partner
• First year of surveying 24+ providers
• Combination of online survey and telephone interviews
• Responses from staff from 291 24+ providers
SLC Stakeholder Survey
• Service provided to stakeholders - How would you rate the service SLC
provided to you as a stakeholder/ partner over the last year?
– Very Good/Excellent
– Satisfactory/Good
– Poor
27%
72%
1%
• Working relationships with SLC - How would you rate the working
arrangements you have in place with SLC?
– Very Good/Excellent
– Satisfactory/Good
– Poor
26%
73%
1%
SLC Stakeholder Survey
• Overall Quality of Engagement - Rate the quality of engagement between
you and SLC
– Very Good/Excellent
– Satisfactory/Good
– Poor
25%
75%
0%
• Student Finance Service - How likely would you be to speak positively of
the service SLC provides to the FE sector, in terms of the 24+ Advanced
Learning Loans?
– Very Likely
– Neutral/ Likely
– Unlikely
36%
63%
1%