Terms and Conditions - Membership

Terms and Conditions
The Western Bulldogs Football Club may from time to time where reasonably necessary vary
the terms and conditions of Western Bulldogs Football Club Membership. The Western
Bulldogs Football Club will communicate any change to its membership terms and conditions
via the Western Bulldogs Football Club website. Members will have no claim against the
Western Bulldogs Football Club by reason of any change to its membership terms and
conditions.
PERSONAL DETAILS
It is the responsibility of the member to notify the Western Bulldogs should their details
change, including the issuing or withdrawal of concession status, member contact details or
any relevant information that could affect their membership with the Western Bulldogs.
MEMBERSHIP: A NON-TRANSFERABLE PRODUCT
The Western Bulldogs membership card is issued for personal use only and remains the
property of the Western Bulldogs. Membership cards may not be sold, exploited for
commercial use, or used for promotional purposes or campaigns without the express written
permission of the Western Bulldogs.
LOST / STOLEN MEMBERSHIP CARDS
Should a membership card be misplaced or stolen a replacement fee of $10 is payable prior to
the reprinting and sending of the replacement membership card. To arrange for a membership
card to be reprinted and barcode number cancelled, please contact Membership Services on
1300 46 36 47. Please note that membership cards cannot be replaced on match day.
REPLACEMENT GAMES
11 Home Game, Long Distance and 3 Game season members unable to attend Western
Bulldogs interstate Home games may attend one replacement game as designated by the Club.
Access is general admission only and any member with a reserved seat membership will not
have access to their seat for the replacement game. Please see westernbulldogs.com.au or the
weekly e-newsletter for more details regarding which match has been selected by the Club as
the replacement game.
GENERAL ADMISSION ACCESS TO MATCHES
Access to matches is not guaranteed. Access is subject to capacity and you are encouraged to
reserve a seat in order to guarantee entry, particularly at high demand matches. Members will
be required to pay additional fees and charges when reserving a seat. Access may be gained to
unreserved seating on a first-come first served basis subject to availability and Members can
upgrade to a reserved seat at the venue for an additional fee subject to availability.
Matches will be categorised by anticipated demand to give you indication on how to best
access the game with your membership. Please see westernbulldogs.com.au for details
regarding match categories and how to obtain reserved seating. The Western Bulldogs do not
guarantee that tickets will be available to all members all matches.
JUNIOR POLICY
Juniors under the age of six as at January 1, are able to enter the venue free of charge,
however they must not occupy a seat where seats are at a premium. Juniors over the age of six
as at January 1 and under the age of fifteen as at January 1 will be required to obtain a Junior
membership.
CONCESSION POLICY
In order to apply for a concession membership, you will be required to provide photocopy
evidence of your concession status. Valid concession types include a stamped, receipted 2014
enrolment form from an appropriate educational institution or a 2015 student card, clearly
identifying the member as a full-time student for the entire season, aged, single parent or
disability pension card, veteran affairs card and TPI. All other concession types, including
Health Care Cards, are not an accepted form of concession for membership.
As a student you are able to defer your payment until March 31, 2015, when you have your
concession documentation. If you choose to do this, you will be unable to utilise any of your
membership benefits until payment is made. Please contact Membership Services should you
wish to defer payment. Students who choose to renew their membership at the Adult rate will
be required to lodge their student discount refund request by close of business on May 1,
2015. Refund requests received after this time will not be accepted.
Accepted for Season 2015
Not Accepted
2015 Secondary or Tertiary Student
Card
Health Care Cards
Aged Pension
Senior Cards
Single Parent Pension
YOUTH POLICY
Youths over the age of fifteen as at January 1 and under the age of eighteen as at January 1
will be eligible for a Youth membership.
FAMILY MEMBERSHIP
A standard family membership is inclusive of two adults and two juniors (as per junior policy),
two adults and two youths (as per youth policy) or two adults, one youth and one junior.
Additional juniors or youths can be added onto this package at a reduced cost.
LONG DISTANCE DISCOUNT
Western Bulldogs members living in excess of 120km from Etihad Stadium are eligible for a
Long Distance membership. When applying for the discount for the first time, you will need to
supply proof of residency (for example, copy of your rates notice, gas bill, etc) to establish the
authenticity of your address and application. PO Boxes without supporting documentation will
not be accepted. Long Distance members not living in Victoria are entitled to a free ticket to
one game in their state. In order to claim this ticket the member must contact Western
Bulldogs Membership Services on 1300 46 36 47 should they wish to attend a Western
Bulldogs game in their state. Ticket orders must be placed by members six weeks prior to the
game.
RESERVED SEAT PACKAGES
Current reserved seat ticket holders will be required to renew their membership prior to 5pm,
Friday 12 December, 2014 in order to maintain their reserved seat package. After this date all
reserved seats that have not been renewed will be released for general sale and the Club
cannot guarantee that same reserved seat can be allocated as per previous years. Seating
areas at the MCG and Etihad Stadium are subject to change and in order to minimise the
number of vacant seats in the stadium, the Western Bulldogs reserves the right to move a
member left or right within the same row without contacting members.
Any reserved seat packages not sold prior to a Home game will be released back to the
ticketing agent and made available for the general public to purchase as a single ticket event.
EJ WHITTEN SOCIAL CLUB
EJ Whitten Social Club memberships are limited and subject to capacity. Should current EJ
Whitten Social Club members not renew prior to 5pm, Friday 12 December, 2014, a first in
best dressed policy will apply until capacity is met.
INTERSTATE TICKETING
In order to attend an Interstate match, members must visit
membership.westernbulldogs.com.au to obtain an interstate booking form of call 1300 46 36
47. Please note the strict cut-off date to order tickets. Tickets will be available for collection or
posted to members the week of the match at the cost of the express post fee. One Western
Bulldogs member is eligible to purchase up to one additional ticket for a guest. Reserved
seating will be allocated until the Western Bulldogs membership allocation sells out.
Reservations are subject to capacity and payment details must be provided at the time of
booking (VISA or MasterCard only). Payments will be processed upon receipt of application.
There will be no refunds available for cancellations. All requested tickets will be sent to the
member whose name and address details appear at the top of the form. If tickets are required
to be sent to separate addresses, it is essential bookings are made on separate forms.
TOYOTA AFL FINALS SERIES (WEEKS 1 TO 3)
Western Bulldogs members with game day entitlements are given priority access (over nonmembers) to purchase a ticket to Toyota AFL Finals Series matches. Toyota AFL Finals Series
matches are administered by the AFL with the core advantage to Western Bulldogs members
being a priority access period for the opportunity to purchase a ticket to the game (subject to
participation) before the general public. The priority access period is also extended to
members of the other competing Club. Neither the Club nor its members have the same rights
as they receive for Home and Away Games and members who hold a reserved seat package
will be unable to retain their annual reserved seat. To be eligible for finals tickets you must join
as a member prior to 5pm, Monday June 30, 2014.
TOYOTA AFL GRAND FINAL
Should the Western Bulldogs qualify to participate in the 2015 Toyota AFL Grand Final, the
Western Bulldogs Football Club will communicate information relating to the Grand Final to
members once arrangements are finalised should we be participating in finals. This will include
information regarding accessing a Grand Final ticket. This information will be communicated
via email and posted on www.westernbulldogs.com.au. It is the responsibility of the member
to ensure that their contact information is correct and that they have familiarised themselves
with this information.
Those members with Priority/Guaranteed Access through having the EJ Whitten Social Club as
part of their membership will be required to follow the appropriate procedures as
communicated by the Club in order to secure their ticket. Members who do not follow the
procedure as outlined by the Club will forfeit their right to access a ticket.
AFL MEMBERSHIP
All AFL Full and Silver Members can upgrade to EJ Whitten Social Club to gain access into the
Social Club facilities at Etihad Stadium during the 2015 Toyota AFL Premiership Season. Should
the Western Bulldogs participate in the 2015 Toyota AFL Grand Final, AFL Full Members will be
required to purchase tickets through the AFL Reserve allocation and will not have access to
purchase Toyota AFL Grand Final ticketing via the EJ Whitten Social Club allocation. Conversely,
AFL Silver Members who upgrade to an EJ Whitten Social Club membership will have access to
purchase Toyota AFL Grand Final ticketing via the EJ Whitten Social Club allocation as they do
not have access to purchase tickets through the AFL Reserve allocation.
BULLDOGS FOR LIFE PAYMENT PLAN
The Upfront Payment Plan will be debited at the time of renewal or if automatically rolling
over will be debited in October 28, 2014 via a nominated VISA or MasterCard. The Monthly
Payment Plan will be debited on the 28th of each month, concluding on July 28, 2015 via a
nominated VISA or MasterCard.
1. By becoming a member on the payment plan, you authorise the Western Bulldogs to
arrange a transfer of funds from your nominated credit or debit card in the amount
applicable to your membership type and at intervals as advise in point 3.
2. Members will be given at least 14 days’ notice in writing of any changes in the new
amount of their next season’s membership and at least 21 days to the terms of the
payment plan agreement. If you do not wish for your membership to roll over into the
following season, you will be required to opt out in writing.
3. For members opting into the Upfront Payment Plan option, full payment will be
debited in October, 2015 or upon receipt of application if received after this date. For
members opting into the Monthly Payment Plan option, payments are debited on the
28th of each following months until July 28, 2015.
4. The first instalment will be withdrawn on the 28th of the month, with further
payments on the 28th of each following month. If any payment fails to transfer
between institutions on the 28th of the month further attempts will be made to
attempt to clear the fund transfer. Members applying for the Monthly Payment Plan
option after the first scheduled payment will have the total number of lapsed
payments deducted upon receipt of application and then subsequent payments
debited at each specified date.
5. If your debit is returned or dishonoured by your financial institution, a letter will be
sent requesting immediate payment. Any fees levied to you by your financial
institution will be payable by you.
6. In the event two consecutive monthly payments are missed a dishonour fee of $20 will
be charged plus arrears. In the event three consecutive payments are missed a
dishonour fee of $50 will be charged plus arrears and your membership will be
suspended, thus prohibiting the use of your membership card and entitlements. In the
event four or more consecutive payments are missed your membership will be
cancelled and you will no longer be a member of the Western Bulldogs. Your
consecutive years of members will be ceased and you will be required to start your
consecutive years of membership from year one. To reactivate your membership a fee
of 20% of the annual value of your membership must be paid plus any arrears. You will
be unable to renew your membership and Bulldog For Life status for the following year
if there is any outstanding balances from the previous season.
7. The Western Bulldogs may suspend or cancel your membership if on two consecutive
occasions your financial institution does not honour the payment drawing.
8. It is your responsibility to ensure that:
(a) the account details you have provided are correct, including notification should the
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expiry date change;
(b) you have sufficient clear funds available in the nominated account on the
scheduled drawing date.
If your membership is suspended or cancelled you will not be able to gain access to
games (including Toyota AFL Finals Series matches) at Etihad Stadium or at the MCG.
If you believe that a withdrawal has been initiated incorrectly, please contact
Membership Services on 1300 46 36 47. You will receive a full refund of the
withdrawal amount if we cannot substantiate the reason for the drawing.
All Western Bulldog memberships completed online and over the phone will be setup
as a subscription. At the completion of the season the membership will automatically
renew for the following year, on a date pre-set by the club. Members will be notified in
advance as to when the membership is to renew, giving the member an opportunity to
change or cancel their membership for the following year.
If you wish to discontinue using the monthly payment plan and would prefer to pay
upfront, you must pay the remaining balance on your membership and advise our
membership services team of your Bulldog For Life payment plan change.
Members will not be provided with reminders or invoices for their payment plan
instalments
MEMBERS CODE OF CONDUCT
While barracking and supporting your club is a vital part of the game, offensive language and
gestures are not in the spirit of the game. Likewise, members who consume alcohol of a match
day are to do so responsibly so that their behaviour does not spoil the event for fellow
attendees. Members who breach the behaviour code of conduct may face membership
penalties including cancellation of their membership.
As Western Bulldogs Members we will abide by the values and the fundamental principles of
our Club and specifically;
1.
While at Western Bulldogs games and events, we will not engage in conduct that
could bring the Club or Australian Rules football into disrepute.
2.
In any forum including in the media, where we are acting as a Western Bulldogs
Member or identifiable as a Bulldogs Member, we will not engage in conduct that
could bring the Club or Australian Rules football into disrepute.
3. We will not engage in nor endorse any form of vilification on the basis of race, colour,
gender, religion or sexuality.
4.
We will conduct ourselves as Members in ways which contribute to Western Bulldogs
events being family-friendly enjoyable experiences for all who attend - this means
refraining from engaging in disruptive behaviour, including foul or abusive language or
obscene gestures.
5. As a Club, we maintain the right of our members to hold and express robust views
about our Club, our Board, Club Management and employee; and our players and
team, but we will do our best to avoid behaviours and language which are abusive or
malicious.
At Etihad Stadium, patrons can report poor behaviour of other patrons by sending an SMS to
0427 767 768 and stadium staff will respond.
CANCELLATION POLICY
Exchanges or refunds are not available on memberships or additional products purchased. If a
Western Bulldogs member wishes to cancel their membership product, a written request must
be submitted to Membership Services via email to membership@westernbulldogs.com.au or
post to PO Box 4112 DC, West Footscray VIC 3012. If the fulfilment items have been sent prior
to the request for cancellation, the membership product will not be cancelled or refunded. The
Western Bulldogs reserves the right to cancel a membership without refund to any member
that breaches the terms and conditions of membership. Any membership cancelled by the
Western Bulldogs will result in consecutive years of membership being ceased.
VOTING RIGHTS
Only ordinary, life or full (Social Club) members whose name appears on the Official Register of
Members as of June 1 each year and who are over the age of 18 shall be eligible to vote at the
Annual General Meeting (AGM). The Clubs AGM is usually held in late December, and
notification of the meeting is placed in the sporting pages of Melbourne's Herald Sun
newspaper and on westernbulldogs.com.au.
GST
All prices listed include GST.
MEMBERS PRIVACY
The Western Bulldogs recognises the importance of your privacy. All information collected will
be handled in accordance with the National Privacy Legislation.