Service was above and beyond, she helped me

March 23rd, 2015
Greetings Managers,
One of your employees, Sharon Brunotte, was recently awarded with an MSP Nice Award.
The MSP Customer Service Action Council (CSAC) is proud to recognize Sharon for her
outstanding commitment to customer service at MSP.
Our thanks go out to her on behalf of the Metropolitan Airports Commission, CSAC and the
entire MSP community for exhibiting to MSP customers the superior customer service MSP
is known for.
Congrats Sharon!
Sharon Brunotte, Jill Nash, Lisa Cheney, Mark Balcerak, Jackie Russell, Rich Alexander, DAFSD; Perry
Miller, Jodie Myers, Tony Franco, SBDM; Alex Belz, Lynette Hanken, George Beech, AFSD; all of TSA;
and Scott Skramstad, MAC Manager, Airline Operations
Customer compliment:
Service was above and beyond, she helped me get back my cell phone which I had left in a taxi, with her help, I was able to get it back before my flight, and it made my day much better!