here - Pro Squared

Letter of Understanding for Janitorial Services
Thank you for choosing Pro Squared Janitorial Services, LLC as your service
provider for your routine commercial cleaning needs. We strive to keep things
simple. The following is a short description of how we do that:
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No contracts
No certified letters
No cure periods
No lawyers
We pledge that we will deliver a professional service and will respond in a
professional and timely manner when service issues arise.
The attached client startup sheet indicates which of our three levels of service
you have selected – White Glove, Premium or Standard, which days of the week
you would like service and what your monthly charge will be.
We have a simple billing process. For example: let’s say that you want to start
service on the 25th of the month. You will receive an invoice through our
strategic partner Bill.com, prorated for the rest of the month (five or six days,
depending on the month), plus the next full month of service. Pay the invoice
and we will begin service on the start date you selected.
From that point on, you will receive an invoice each month via email from
Bill.com on the 15th of the month for the following month’s service. Pay the
invoice by the 25th of the month and we continue service the following month. If
we don’t receive payment, we will call you to determine if the missed payment
was an oversight or if you would like to cancel your service. If you just forgot to
pay, we will work with you to make arrangements get the payment in before the
end of the month to continue your service on an uninterrupted basis. Since we
earn your business each month with no contract, you can cancel your service by
simply not paying your monthly invoice.
4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750
prosquaredjanitorial.com
We will not provide service without first receiving payment. Why? It helps us
keep our (and in turn your) costs low. If service is interrupted due to a missed
payment, no credit will be given nor will an invoice be prorated to restart services;
pay the outstanding invoice in full and we will restart services right away.
Please note that we will not prorate any invoice except for the first month of
service and we will not issue credits or refunds. If we don’t respond to your
concerns or issues appropriately we simply stand to lose your business next
month.
There are two things that we ask of you to make sure we keep you happy:
1. You agree to call or email us if there is anything at all that is a concern of
yours about our crews, about the quality or consistency of our work, or
about our reliability. We can’t fix what we don’t know about and we
promise to work hard to make you a satisfied customer;
2. You agree to respond to our monthly single click client satisfaction report
that will be emailed to in the first half of each month so that we can spot
trends or issues before they become a concern to you. We promise that
this will take less than a minute of your time each month.
Again my team and I want to thank you for your business and I want to invite you
to contact me at any time with any issues or concerns that you might have.
Better yet, if you receive excellent service, I love to give that feed back to the
team, so please let me know if anyone deserves to be recognized.
Sincerely,
Evan Self
Director, Account Operations
Direct: 678-905-5755
email: evan.self@prosquaredjanitorial.com
4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750
prosquaredjanitorial.com
Client Startup Sheet
Requested Service Start Date:
Service Address (name and address):
Client Name, address & email
Billing Address (name, phone and email):
Monthly Invoice Amount: ___________________________
Initial Impact Clean Cost: ___________________________
Client Name
Pro Squared Janitorial Services, LLC
By:__________________________________________
By:________________________________________
Name:______________________________________
Name:____________________________________
Title:________________________________________
Title:______________________________________
Date:________________________________________
Date:______________________________________
4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750
prosquaredjanitorial.com
Plan Selection and Service Day Summary
Service Level Selected:
Standard Plan
Premium Plan
White Glove Plan
Service Days:
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Please note that we do not accept assignments that are less than one (1) service
per week.
The following Federal Holidays are excluded service from our service quotation:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving
Day, and Christmas Day.
4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750
prosquaredjanitorial.com
Scope of Work Summary
Floor Type
Approximate
Area
(square feet)
Marble
2500
VCT
4500
Ceramic Tile
1500
Offices (12 in total)
Carpet
5000
Hallways and other common areas
Carpet
2000
N/A
15,500
Area Name
Lobby
Training Room
Break Room
Total Area (approximate)
4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750
prosquaredjanitorial.com