Queensland Voice for Mental Health Inc

Queensland Voice for Mental Health Inc
POSITION DESCRIPTION
Position Title:
Senior Manager; Operations
Job Reference No.:
QVJ05
Status:
Full time (subject to continuing funding, currently funded to June 2017)
Location:
Brisbane - Queensland
Industrial Award:
Social, Community, Home Care & Disability Services Industry Award
Wage Scale:
QLD SACS – (range) - Level 6 to Level 7
Reports to:
President – Management Committee, Queensland Voice for Mental
Health Inc.
Closing Date:
5pm, Monday 13 April 2015
ENQUIRIES
Contact Person:
Secretary – Andrea Barton
Email:
secretary@qldvoice.org.au
ABOUT QUEENSLAND VOICE for MENTAL HEALTH Inc.
We proactively consult with individual consumers and carers, organisations, and their communities
and promote, through representation, the needs and goals that are identified. We research
frameworks for policy development for consumer and carer participation within the Government and
Non-Government Sectors.
We aim to encourage and support our State-wide consumer and carer members through the voice of
representation and also to encourage and support consumer and carer representatives throughout
Queensland.
Our Mission
To be the active voice that positively promotes the health and wellbeing of all Queenslanders through
advocacy, co-operation and education.
Our Mandate
Is to implement a sustainable mechanism that enables ongoing meaningful participation by consumers
and carers in health services planning, delivery, monitoring and evaluation processes at the national,
state and local level.
Our Values
Honest -We communicate openly about our plans, processes, decisions and progress.
Ethical - We treat all of our stakeholders (both internal, and external) with respect and courtesy. Our
decision-making and action is guided at all times by our expressed values.
Accountable - We maintain high standards of accountability to our members, funders and the wider
community.
Inclusive and fair - We aim to break down all barriers to inclusion and respond to the whole person.
We do not judge on the basis of gender, age, cultural background, religion, sexuality or ability. When
we positively discriminate we will make our criteria and reasons transparent.
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Our Objects
The objects of the association are:(1) To be clearly recognised as a valued leader in consumer and carer consultation, participation
and advocacy;
(2) To work collaboratively with Government and its agencies, and community;
(3) To be recognised and defined by its principled communication with government and
community, and consumers and carers;
(4) To recognise the multiple factors impacting on mental health and the well-being of consumers
and carers; therefore we will promote a holistic approach to mental health and well-being
within the community;
(5) To establish and maintain a membership that is inclusive; which encompasses and is reflective
of the diverse nature of consumers and carers, their organisations and structures throughout
Queensland;
(6) To proactively consult with individual consumers and carers, their organisations and their
communities, to identify their needs, goals and innovation. We will voice these issues through
advocacy, aiming to facilitate change;
(7) To actively promote consumer and carer participation in policy, planning, implementation and
evaluation at all levels by government and non-government organisations in matters relating to
mental health;
(8) To collect, critique and disseminate information and knowledge in support of active
participation of consumers and carers;
(9) To provide consumer participation expertise and engagement of good practice to government,
organisations and the community;
(10) To increase, through education and training, the capacity of government and the broader
community to acknowledge and incorporate community participation;
(11) To promote and facilitate the education and development of the skills in leadership and
community participation of consumers and carers;
(12) To resource, support and advocate for the strengthening of the consumer voice in the
community;
(13) To proactively support and strengthen existing and potential consumer and carer organisations
and structures, thereby building a robust state-wide consumer and carer network.
PRIMARY OBJECTIVE OF ROLE
To implement a state-wide service delivery model for consumer participation on a systemic level
across multiple sites for community managed mental health sector. The model will include both
consumers and providers and work across the state within local communities in metropolitan, regional
and rural areas. The face to face training opportunities and capacity building activities will be based in
hubs that will provide access for the 17 (Queensland) Hospital and Health Services (HHS) areas to
support multiple community managed mental health organisations within each location.
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Uphold the mission, mandate and values of Queensland Voice, and work to deliver a unique and
innovative service delivery model for consumer participation that enables a consistent approach,
framework, learning and development experience for both providers and consumers.
Work with the Department of Health, and its staff, to ensure ongoing reporting and quality
compliance.
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ORGANISATIONAL ENVIRONMENT
The position of Senior Manager; Operations, Qld Voice for Mental Health Inc., reports to the President
– Management Committee and works collaboratively with Management Committee members.
Qld Voice for Mental Health Inc. governance structure comprises a five member management
committee, with strong representation across regional, rural and metropolitan areas. All members of
the management committee, including the president, have lived experiences of mental health, alcohol
and drug issues as well as a range of business, professional and community experience brought by
individual members.
SPECIFIC ACCOUNTABILITIES
The position of Senior Manager; Operations, Qld Voice for Mental Health Inc., accountabilities include:
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Provide high level advice and reports to the Qld Voice Management Committee;
Lead and manage the State Government funded Consumer Participation project to deliver a
service delivery model (building on existing networks) which will support and further develop a
state wide network of peer ambassadors, peer workers, and peer mentors;
Responsibility and accountability for satisfying reporting responsibilities to Health Funding and
Contract Management Unit, and Planning and Partnership Unit, Mental Health Alcohol and Other
Drugs Branch, Department of Health, as outlined in the Service Agreement with the Department
of Health.
Key Deliverables
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Manage, maintain and build effective stakeholder relationships and networks to ensure
deliverables are met;
Develop systems and processes to support effective collection and management of data,
outcomes and activities to inform continuous improvement within a quality framework;
Develop, maintenance and implementation of a project plan and project tools e.g. risk and issues
register, reports and communication strategies;
Provide support, training, resources and education to partners that assist in developing and
implementing the Consumer Participation project;
Work with consumers and project partners using a Project Management Framework to develop
and deliver the project objectives within specified timeframes;
Maximise opportunities to reduce cost and improve access to resources and education across the
state using technology.
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KNOWLEDGE AND EXPERIENCE REQUIREMENTS
The successful candidate will demonstrate and provide examples from their professional experience
of the following essential capabilities:Essential Capabilities
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Demonstrated knowledge of mental health service provision, an understanding of the consumer,
carer and NGO sectors;
Demonstrated strong communication and negotiation skills to successfully
- manage, maintain and build effective stakeholder relationships and networks;
- engage a variety of stakeholders, particularly consumers and service providers, in a
collaborative multi-disciplinary manner; and,
- gather information and feedback directly from consumers and partners;
Demonstrated high level of written and verbal communication skills, relevant to preparation of
project plans, action plans, evaluation reports, briefing papers;
Demonstrated high level analytical, problem solving and project management skills;
Demonstrated experience to lead, supervise and support a small team, including volunteers, and
people with a lived experience;
Demonstrated competency in operating a range of computer applications including Microsoft
Office Suite;
Current Queensland Class “C” Driver’s Licence.
Ability to travel - Inter and Intra State travel will be required.
Desirable
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Experience working in a quality or research position.
Qualification in a health related field.
Ability to work flexible hours.
HOW TO APPLY
To apply for this position, you will need to submit the following:
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Your current resume detailing your previous work experience including two referees who have
personally observed you displaying the specific capabilities required for this position.
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Demonstrate to us that you possess the specific Essential Capabilities mentioned above.
Your response must be no longer than two pages, and demonstrate application to
the Key Deliverables of the Project.
Lodge your application via the seek advertisement on http://www.seek.com.au/Job/28397899 or
email secretary@qldvoice.org.au
Additional information
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A three month probationary period will apply to successful candidates.
Applications will be securely stored and may remain current for twelve months.
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