castrol rewards programme - online terms and conditions

CASTROL REWARDS PROGRAMME - ONLINE TERMS AND CONDITIONS
IMPORTANT LEGAL NOTICE
Welcome to the Castrol Rewards Programme. You must read and agree to the following terms and conditions before you access or
participate in the Castrol Rewards Programme. These terms and conditions applies to the entire contents of this website under the
domain name: rewards.castrol.com (the “Rewards Portal”) and to any correspondence by e-mail between us and you. Using the
Rewards Portal indicates that you accept these terms. If you do not accept these terms, do not use the Rewards Portal. The promoter
of the Castrol Rewards Programme is Lubricants UK Limited of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, UK
(Company No. 00097216) (“Castrol” or “us” or “our” or “we”).
Questions or concerns regarding the Rewards Portal and the Castrol Rewards Programme should be addressed only by email to
Castrol at: CastrolB2BDistributorNetwork@bp.com.
TERMS AND CONDITIONS
These terms and conditions together with (1) Eligibility Criteria Policy; (2) Step by Step Guide Online Version; (3) Privacy Statement; and (4) AntiCorruption, Anti-Money Laundering and Ethical Compliance Policy (the “Terms and Conditions”) is a legal agreement between Castrol and you
and which regulates your right to enter into the Castrol Rewards Programme.
DEFINITIONS
“BP Affiliates”: means BP plc and any company which is directly or indirectly Controlled by BP plc;
“Control”: means the ability to direct the affairs of another, whether by virtue of the ownership of shares, contract or otherwise and “Controlled” shall
be construed accordingly;
“Distributor”: means a legal entity which is an authorized distributor of a BP Affiliate and which legal entity has signed the letter of consent agreeing to
allow the DSR to participate in the Castrol Rewards Programme;
“Distribution Sales Representative” or “DSR” or “you” or “your”: means a person who is employed as a salesperson by the Distributor (or is
categorized by the Distributor as having a role or responsibilities equivalent to a salesperson); and
“Programme Period”: means the term of the Castrol Rewards Programme starts on 1 April 2015 and ends at midnight on 31 December 2015
unless otherwise terminated by Castrol.
ELIGIBILITY CRITERIA
1.
The Castrol Rewards Programme is open to you if you satisfy the criteria specified in the Eligibility Criteria Policy.
2.
You agree and undertake to comply with Castrol’s Anti-Corruption, Anti-Money Laundering and Ethical Compliance Policy.
3.
Registration is not deemed complete and participation may not commence until you receive an email from us confirming your acceptance into the
Castrol Rewards Programme at the email address that you supplied at the time of registration.
CASTROL’S DISQUALIFICATION RIGHTS
4.
By entering into the Castrol Rewards Programme, you acknowledge that failure to comply with the Terms and Conditions will result in immediate
disqualification.
5.
We may terminate the Castrol Rewards Programme, disqualify you or withhold the rewards if we consider in our absolute discretion without any
liability if: (a) you do not meet the eligibility criteria set out in the Terms and Conditions; or (b) you are in breach of the Terms and Conditions; or (c)
you have acted contrary to the requirement of good faith; or (d) the contract with the Distributor terminates as a result of a breach.
6.
Castrol reserves the right to disqualify you if you alter or tamper with the Rewards Portal. Falsifying any point statement, reporting incorrect,
fraudulent or unauthorized sales, or engaging in any other fraudulent, misleading improper or unlawful conduct regarding point awards or
maintaining the Rewards Portal account is prohibited and may lead to your immediate suspension or termination of participation in the Castrol
Rewards Programme.
7.
Castrol reserves the right to cancel the Castrol Rewards Programme for convenience by giving 45 days written notice at any time and if Castrol
does so, Castrol will allow you to redeem any points accumulated as at the date of termination.
8.
Castrol reserves the right to cancel or postpone the Castrol Rewards Programme for any reason whatsoever including due to the provisions of any
statute or rules or regulations as may be in force time to time.
DATA PRIVACY
9.
Please read Castrol’s Privacy Statement for full details of how Castrol uses your personal information, including how Castrol uses cookies on the
Rewards Portal.
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LIMITATION OF LIABILITY
10. Castrol and the BP Affiliates assume no liability whatsoever in relation to any rewards, even if Castrol and/or the BP Affiliates have been advised
of the possibility of such damages or can anticipate such damages. The rewards must be used in accordance with all applicable health and safety
standards and manufacturer’s guarantee and warranties.
11. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK AS TO YOUR PARTICIPATION IN, AND
REWARDS RECEIVED IN CONNECTION WITH, THE CASTROL REWARDS PROGRAMME IS WITH YOU. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE CASTROL REWARDS PROGRAMME, INCLUDING ANY REWARDS THAT YOU RECEIVE, IS
PROVIDED "AS IS" AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND FROM CASTROL. CASTROL
HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE REWARDS, EITHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF SATISFACTORY QUALITY, OF
FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
CASTROL DOES NOT WARRANT ANY REWARDS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY CASTROL OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY. SHOULD
ANY REWARD PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR AND YOU WILL
NEED TO CONTACT THE MANUFACTURER OF THE REWARD FOR A REMEDY.
12. Castrol shall not under any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or
otherwise, arising under or in connection with the Terms and Conditions for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss or corruption of data or information;
(e) loss of business opportunity, goodwill or reputation; or
(f)
any other indirect or consequential loss or damage.
13. OTHER THAN THE LOSSES SET OUT IN CONDITION 12 (FOR WHICH CASTROL ARE NOT LIABLE), CASTROL’S MAXIMUM AGGREGATE
LIABILITY UNDER OR IN CONNECTION WITH THE TERMS AND CONDITIONS WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE, SHALL IN ALL CIRCUMSTANCES BE LIMITED TO A SUM EQUAL TO US$500.00 (FIVE HUNDRED US
DOLLARS). THIS MAXIMUM CAP DOES NOT APPLY TO CONDITION 14.
14. Nothing in the Terms and Conditions shall limit or exclude Castrol’s liability for:
(a) death or personal injury resulting from its negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability that cannot be excluded or limited by law.
15. Neither Castrol nor any the BP Affiliate will be liable if the rewards or any parts of the rewards do not reach you for reasons beyond the control of
Castrol and/or any BP Affiliate or if the rewards or any part of the rewards is damaged or destroyed during delivery.
16. Castrol may, at its sole discretion and at any time, suspend or disqualify you, reject any application, amend the Terms and Conditions or any of
them, cancel the Castrol Rewards Programme (either in whole or for residents of a specific country or territory) substitute the rewards and/or
withdraw the rewards, by reason of any event of force majeure. You agree that no liability shall attach to Castrol or any BP Affiliate as a result of
an event of force majeure and that the exercise of such discretion by Castrol shall not result in any compensation being payable or paid to any
participant or other person. In this condition, the expression, “event of force majeure” shall mean any event affecting the performance of the
Castrol Rewards Programme or any provision of the Terms and Conditions arising from or attributable to acts, events, omissions or accidents
which are beyond the reasonable control of Castrol and/or any BP Affiliate, including without limitation, any abnormally inclement weather, flood,
lightning, storm, explosion, earthquake, subsidence, structural damage, epidemic or other natural physical disaster, failure or shortage of power
supplies, war, military operations, riot, crowd disorder, strike, lockouts or other industrial action, terrorist action, civil commotion, by reason of any
legislation, regulation, ruling or omissions (including failure to grant any necessary permissions) of any relevant government, court or any
competent national or international authority.
17. Subject to condition 14 above, Castrol does not accept responsibility for the acts and/or omissions of third parties.
ADDITIONAL REQUIREMENTS, CONDITIONS AND RESTRICTIONS
18. It is your sole responsibility to be aware of and abide by any restrictions or limitations of applicable laws, rules or regulations in connection with
your participation in the Castrol Rewards Programme. In the event Castrol is notified by you of restrictions or limitations against participation in the
Castrol Rewards Programme, you will automatically be prohibited from participating in the Castrol Rewards Programme including receiving or
redeeming points for rewards.
19. If, for any reason, the Castrol Rewards Programme or the Rewards Portal is not capable of running as planned, including, but not limited to,
infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond the control of Castrol
which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Castrol Rewards Programme or the Rewards Portal,
Castrol reserves the right, at its discretion, to cancel, terminate, modify or suspend the Castrol Rewards Programme.
20. Any tax which you may be required to pay under the laws of any relevant jurisdiction on any rewards awarded pursuant to the Castrol Rewards
Programme shall be your responsibility. You agree, upon request, to provide Castrol with any information Castrol requires to meet its obligations in
respect of tax reporting.
21. Your invitation to participate in the Castrol Rewards Programme by the Distributor is personal and non-transferable. You may not disclose to
others any of the information that Castrol discloses to you or any information that is generated in the Castrol Rewards Programme. Your member
name and password is for your personal use only. You may not disclose your password to any other person.
22. Nothing in the Terms and Conditions shall be construed as creating an employment relationship between you and us.
23. Castrol reserves the right to screen you in particular against Sentinel™ with World-Check for BP’s Code of Conduct compliance purposes.
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COMMUNICATIONS BETWEEN US
24. If you wish to contact Castrol in writing, or if any condition in the Terms and Conditions requires you to give Castrol notice in writing, you can send
this to Castrol by e-mail at CastrolB2BDistributorNetwork@bp.com. Castrol will confirm receipt of this by contacting you in writing, normally by
e-mail.
25. If Castrol has to contact you or give you notice in writing, Castrol will do so by e-mail to the address that you provided to Castrol at the time of
registration.
OTHER IMPORTANT TERMS
26. The rewards, if won by you, must be taken as offered, may not be deferred, is non-transferable and cannot be redeemed for cash. Once the
rewards are issued to you, Castrol is not responsible for lost, stolen or damaged rewards.
27. If the rewards are declined or unclaimed by you or if you cannot be contacted from the details supplied within 5 days of first attempting to notify
you, the rewards will be forfeited. Neither Castrol nor any BP Affiliate shall have any liability to you in the event that you are unable to take up your
reward.
28. Castrol may transfer its rights and obligations under the Terms and Conditions to another organisation, but this will not affect your rights or
Castrol’s obligations under the Terms and Conditions.
29. If Castrol fails to insist that you perform any of its obligations under the Terms and Conditions, or if Castrol does not enforce its rights against you,
or if Castrol delays in doing so, that will not mean that Castrol has waived its rights against you and will not mean that you do not have to comply
with those obligations. If Castrol does waive a default by you, Castrol will only do so in writing, and that will not mean that Castrol will automatically
waive any later default by you.
30. Each of the conditions of the Terms and Conditions operates separately. If any court or competent authority decides that any of them are unlawful
or unenforceable, the remaining conditions will remain in full force and effect.
31. The Terms and Conditions and any document expressly referred to in it constitute the entire agreement between Castrol and you. You
acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Castrol which is not set out in
the Terms and Conditions or any document expressly referred to in it.
32. Castrol reviews the Terms and Conditions regularly and may modify it from time to time. Castrol will place any updates on the Rewards Portal. By
continuing to use the Rewards Portal after such changes have been made, you acknowledge and agree that you have read, understood and
accepted the changes.
33. The Castrol name and logo are registered trade marks of Castrol Limited. All other trade marks, product names, and company names or logos
used on the Rewards Portal are the property of either their respective owners or Castrol Limited. No permission or licence (whether express or
implied) is hereby granted regarding the use of any such trade marks, get-up, product names, logos or titles, and such use may constitute
infringement of the holder’s rights.
34. The English language shall be the drafting language for legal matters. If there is any conflict between the English language version and the local
language version of the Terms and Conditions, the English language version of the Terms and Conditions shall prevail.
35. You accept and acknowledge that you are not a consumer for the purposes of the Terms and Conditions. The parties are entering into the Terms
and Conditions in their own name and on their own behalf on the basis of their own analysis and fully understand and agree with the rights and
obligations (including the risks associated therewith) under the Terms and Conditions.
36. Any provision of the Terms and Conditions that expressly or by implication is intended to come into or continue in force on or after termination or
expiry of the Terms and Conditions shall remain in full force and effect.
37. The Terms and Conditions is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person.
38. The Terms and Conditions and all disputes and claims arising out of it, or in connection with its subject matter or formation (including noncontractual disputes or claims), are to be governed by and construed in accordance with the law of England and Wales. The parties irrevocably
agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute that arises out of or in connection with the Terms and
Conditions or its formation (including non-contractual disputes or claims).
Issue Date: 1 April 2015
© Lubricants UK Limited
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CASTROL REWARDS PROGRAMME - ELIGIBILITY CRITERIA POLICY
(MARINE AND ENERGY)
1.
2.
3.
The Castrol Rewards Programme 2015 is open to the DSRs of authorized Marine and Energy Castrol Distributors registered
and operating in the following countries: Jordan, United Arab Emirates and Nigeria.
Only Distributors in the above specified countries and which meet the following eligibility criteria can allow their DSRs to
participate in the Castrol Rewards Programme:
(i) the Distributor has a signed distributor contract and associated trade mark licence with Castrol or a BP Affiliate in
place with a start date no later than 1 April 2015;
(ii) the Distributor has agreed the 2015 Distributor Business/Marketing Plan with Castrol or a BP Affiliate as at 1 April
2015;
(iii) the Distributor has a computer system in place for customer and sales management;
(iv) the Distributor has a team of at least 2 or more field sales representatives and/or distribution sales representatives
and is not a sole owner/principal;
Only DSRs who meet all of the following eligibility criteria can participate in the Castrol Rewards Programme:
(i) the Distributor meets the criteria specified in Paragraphs 1 and 2 above;
(ii) the Distributor has signed and returned the letter of consent allowing the DSR to enter into the Castrol Reward
Programme;
(iii) the DSR is nominated by the Distributor;
(iv) the DSR is over the age of 18 years as at 1 April 2015;
(v) the DSR has a signed contract of employment with the Distributor and is employed by the Distributor as at 1 April
2015;
(vi) the DSR does not fall within the categories identified in Paragraphs 4, 5, 6, 7 and 8 below;
(vii) the DSR has accepted and read the Online Terms and Conditions including the Privacy Statement and the AntiCorruption, Anti-Money Laundering and Ethical Compliance Policy;
(viii) the DSR annual baseline target should be no less than 5% growth versus 2014 actual sales target;
(ix) the DSR annual baseline target should meet following minimum threshold per country group:
•
Marine/Energy (aggregate volume) -: 133KL
4.
The Castrol Rewards Program is not available to the following categories (whether full-time, part-time, permanent, temporary,
paid or unpaid):
(i) any Government Official;
(ii) any Restricted Party;
(iii) any director, officer, or employee of Castrol or any BP Affiliates;
(iv) any political party, official of a political party, or candidate for public office;
(v) any person performing a public duty or rendering a service on behalf of a public entity; or
(vi) any agent or intermediary for payment to any of the foregoing.
5. For the purposes of condition 4 above, the term “Government Official” shall include any minister, deputy minister, manager,
civil servant, director, officer, or employee of any government or any department, agency or instrumentality of any government,
and/or of any public sector company or an enterprise in which a government owns a majority or controlling interest, and/or of
any public international organization. This term also includes any police or military personnel and any person acting in any
official, administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality,
company or public international organization.
6. For the purposes of condition 4 above, a “Restricted Party” is any person, entity or country:
(i) with whom trade (or supply for end use by) is prohibited under any sanctions or restricted party regime imposed by
the United Nations, the EU, the United Kingdom, the United States or under other applicable law; or
(ii) to whom goods of US origin may not be supplied.
7. The Castrol Rewards Programme is not available to any DSR who has taken part in any other incentive or reward programme
in the 12 months prior to 1 April 2015 (such as the Ambassadors Club) organized by Castrol or any BP Affiliate.
8. The Castrol Rewards Programme is not open to automotive distributors based in the above countries.
9. Castrol has no liability to the DSR in the event that the Distributor does not nominate all eligible DSRs within the Distributor’s
company.
10. Castrol’s right to reject any application by the DSR is final and absolute.
Issue Date: [1 APRIL 2015]
© Lubricants UK Limited
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CASTROL REWARDS PROGRAMME - PRIVACY STATEMENT
INFORMATION ABOUT OUR ORGANISATION AND THE REWARDS PORTAL
Castrol respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our privacy
practices and how your personal information is used and protected by Castrol. This website including this Privacy Statement and all
disputes and claims arising out of it, or in connection with its subject matter (including non-contractual disputes or claims), are to be
governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of
England and Wales have exclusive jurisdiction to settle any dispute that arises out of or in connection with this website including
this Privacy Statement (including non-contractual disputes or claims).
The Rewards Portal is owned by Lubricants UK Limited (“Castrol”) of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP,
UK (Company No. 00097216).
Collection and Use of Personal Information
This Privacy Statement sets out the basis on which Castrol collects and uses your personal information. Personal information is
data that can identify a specific individual such as name, physical and/or email address and telephone number. If during your visit
to the Rewards Portal or for the purpose of entering into the Castrol Rewards Programme or otherwise, you submit information to
us e.g., by filling in forms, you are choosing to provide us with your personal information. We will use it to enter you into the Castrol
Rewards Programme and for the purposes of administering and operating the Castrol Rewards Programme. We may also use your
personal information to contact you with information on additional products and/or services which Castrol reasonably thinks may be
of interest to you. For more information see the “Direct Marketing” section below.
Direct Marketing
Castrol may send you marketing communications (including by email) in line with your previously expressed marketing preferences.
If you no longer wish to receive such communications, please contact us at CastrolB2BDistributorNetwork@bp.com to modify your
preferences, or follow the opt-out instructions contained in each marketing communication.
Disclosures and Transfers of Personal Information
Castrol does not sell or otherwise release your personal information to third parties to allow them to direct market their products and
services to you. In order to provide our products and services we may, however, need to share your personal information with other
companies within the BP Group, and/or third party service providers that process data on our behalf.
Since Castrol operates globally, Castrol may want to transfer your personal information to other countries, including countries
outside the European Economic Area (EEA). However, while in our control, we always seek to ensure that your personal
information receives the same level of protection as it would had it stayed within the EEA, including seeking to ensure that it is kept
secure and used only in accordance with our instructions and for the agreed purpose(s).
We reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to
protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served
on Castrol. In the event that Castrol is subject to a takeover, divestment or acquisition we may disclose your personal information to
the new owner of the business.
Site Traffic Information and Cookies
Servers located within Castrol and hosted by third party service providers (which may be located outside the EEA) automatically log
data about your visit to this website based on your IP address. Castrol uses this information to see where the website is being
used in the world to ensure seamless coverage. Castrol uses cookies for a number of purposes to improve the functionality of this
website. These are discussed in more detail below. To delete or stop cookies being placed on your computer refer to the help menu
on your internet browser. In a few cases, blocking cookies may reduce the functionality of some websites or prevent access to them
depending on your chosen browser options. Cookies can be “session cookies” (which are deleted when you close your browser)
and/or “persistent cookies” which remain on your computer for a longer period of time. For further information about cookies, visit
www.allaboutcookies.org.
The Rewards Portal uses cookies which:
(a)
are strictly necessary to enable you to move around the site and use its features, e.g. accessing secured areas. Without
these cookies some of the services you’ve asked for cannot be provided.
(b)
enhance the performance of the website by collecting information about how visitors use it (e.g. to analyse the number of
website visitors that view a particular page).
(c)
increase the website’s functionality and make it more personal to you by allowing us to remember your previous choices
(e.g., your location and preferred font type and size) and to provide any enhanced features detailed in the cookie-specific user
notice.
The information that these cookies collect is not used to identify who you are send you targeted advertising or remember where
you’ve been on the internet. You agree to our use of cookies as described above and you agree that your attention was
specifically drawn to this section of our Privacy Statement and to the explicit cookies notice.
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Security
Transmission of information via the internet is not always secure. We cannot guarantee the security of your data while being
transmitted to our site; any transmission is at your own risk. However, once we have received your information, we take
appropriate security measures to prevent unauthorised access, improper use or disclosure, unauthorised modification or unlawful
destruction or accidental loss of personal information once it is under our control.
Keeping Personal Information Accurate & Access
We are committed to ensuring that your personal information is kept accurate and up to date. However, we can only make changes
to your personal information if you notify us. It is your responsibility to let us know if there are inaccuracies or changes to your
personal information. Please notify us at CastrolB2BDistributorNetwork@bp.com if there are any changes to or inaccuracies in your
personal information, providing us with sufficient information to enable us to identify you, so that any changes can be made. In
accordance with our internal policies you may ask us to provide you with access to any personal data we process about you. If you
want access to your personal information contact CastrolB2BDistributorNetwork@bp.com. We may be able to charge you for
providing such access.
Hyperlinks and Embedded Functionality
Our website may contain links to content or other functionality provided by third parties which are outside our control and are not
covered by our Privacy Statement. If you access other websites using links or use other embedded functionality provided by third
parties, the operators of those websites may collect information from or about you which will be used by them in accordance with
their privacy statement, which may differ from ours. We encourage you to read those providers’ privacy statements on their
websites. We do not accept any responsibility or liability for these policies.
Questions About Your Personal Information
If you have any questions relating to this Privacy Statement or the personal information we hold about you please contact us by
email at CastrolB2BDistributorNetwork@bp.com or by post at the following address: Castrol Rewards Programme, Lubricants UK
Limited, Wakefield House, Pipers Way, Swindon SN3 1RE, United Kingdom.
Changes to this Privacy Statement
We review this Privacy Statement regularly and may modify it from time to time. We will place any updates on this webpage. By
continuing to use this website after such changes have been made, you acknowledge and agree you have read, understood and
accept the changes.
Issue Date: 1 APRIL 2015
© Lubricants UK Limited
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CASTROL REWARDS PROGRAMME - ANTI-CORRUPTION, ANTI-MONEY
LAUNDERING AND ETHICAL COMPLIANCE POLICY
In relation to all activity by the DSR in respect of the Castrol Rewards Programme:
1. The DSR acknowledges that the Distributor and Castrol and the BP Affiliates are committed to comply with all applicable legal
requirements wherever Castrol/BP operate and to ensuring high ethical standards. This includes Castrol/BP having a zero
tolerance policy towards bribery and corruption, including as regards the payment of facilitation/grease payments. The DSR
shares these principles and confirms that the DSR will comply with this Anti-Corruption, Anti-Money Laundering and Ethical
Compliance Policy in all respects.
2.
The DSR agrees and undertakes that the DSR will comply with all applicable anti-money laundering, anti-bribery and anticorruption laws, rules and regulations, decrees and/or official government orders applicable to the Distributor and/or the BP Group
(the “Applicable Laws”).
3.
The DSR undertakes that the DSR nor or any other person acting on the DSR’s behalf, has or will make, offer, promise to make or
authorize, any payment or other transfer of anything of value, directly or indirectly to any person or entity, including government
officials or entities, for the purpose of obtaining or influencing official actions or decisions or securing any improper advantage in
order to obtain or retain business, if such payment or transfer would violate or be inconsistent with the principles of any Applicable
Laws.
4.
The DSR confirms that the DSR has carefully reviewed the BP Code of Conduct (a copy of which is available at www.bp.com) and
agrees and undertakes that the DSR will act consistently with the applicable principles of the BP Code of Conduct in all material
respects.
5.
If the DSR becomes aware of a breach of the BP Code or other legal requirements, the DSR will use the BP Plc confidential
helpline, OpenTalk, which can be reached on +44 (0) 800 917 3604 or www.opentalkweb.com.
6.
The DSR accepts that the Castrol Rewards Programme is not available to the following and that the DSR does not fall within one
of these categories (whether full-time, part-time, permanent, temporary, paid or unpaid):
(a) any Government Official;
(b) any Restricted Party;
(c) any director, officer, or employee of Castrol or any BP Affiliates;
(d) any political party, official of a political party, or candidate for public office;
(e) any person performing a public duty or rendering a service on behalf of a public entity; or
(f) any agent or intermediary for payment to any of the foregoing.
7.
For the purposes of condition 6 above, the term “Government Official” shall include any minister, deputy minister, manager, civil
servant, director, officer, or employee of any government or any department, agency or instrumentality of any government, and/or
of any public sector company or an enterprise in which a government owns a majority or controlling interest, and/or of any public
international organization. This term also includes any police or military personnel and any person acting in any official,
administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality, company
or public international organization.
8.
For the purposes of condition 6 above, a “Restricted Party” is any person, entity or country:
(a) with whom trade (or supply for end use by) is prohibited under any sanctions or restricted party regime imposed by the
United Nations, the EU, the United Kingdom, the United States or under other applicable law; or
(b) to whom goods of US origin may not be supplied.
9.
The DSR agrees that Castrol/BP shall have the right to terminate or suspend any agreement with the Distributor including
participation in the Castrol Rewards Programme if any member of the BP Group reasonably believes that the DSR has breached
the Terms and Conditions and this Anti-Corruption, Anti-Money Laundering and Ethical Compliance Policy.
Issue Date: 1 APRIL 2015
© Lubricants UK Limited
Page 1 of 1
Confidential
CASTROL
REWARDS
PROGRAMME
STEP BY STEP GUIDE
GROWING
TOGETHER
CASTROL IS EXCITED TO ANNOUNCE THE NEW
CASTROL REWARDS PROGRAMME DESIGNED
SPECIFICALLY FOR YOUR COMPANY.
Unlike other sales incentive programmes, we are rewarding not only sales performance
against targets, but also acknowledging the time you spend in getting to know Castrol
and our products better.
BE A WINNER
WITH CASTROL
You can:
• Earn and accumulate Castrol Rewards points by achieving and exceeding sales targets
• Top-up your points by taking Castrol Energizer training modules
• Redeem rewards from the online rewards catalogue
BE RECOGNISED
BE REWARDED
Earning Castrol Rewards points is easy;
just by registering for the Castrol Rewards
Programme, we will give you 10,000
points to get started!
Your sales results and training activities
really do add up! Browse through the
online catalogue and compile your very
own wish list of exciting electronic items
and other surprises.³
Achieving your sales target each quarter
will unlock further point-earning
opportunities, and for every percentage
you achieve over target, we’ll top up the
balance again.¹
Receive bonus points for simply getting
to know Castrol better via our Energizer
online training – we’ll award you 2,000
extra points for every module you
successfully completed.²
BE A PART OF IT
This guide to the Castrol Rewards
Programme sets out every step that you
need to take to start reaping the rewards
of working with Castrol.
VISIT REWARDS.CASTROL.COM TODAY!
Up to 15% above target.
Up to a maximum of 10 modules.
3
Availability according to country.
1
2
GROWING
TOGETHER
1.
COMPANY PARTICIPATION
3.
ACCEPTANCE INTO THE CASTROL REWARDS PROGRAMME
In order for you to start earning points, your company must agree to the Castrol Rewards
Once you have submitted the registration form, Castrol’s approval process will automatically
Programme principles, the relevant terms and conditions and sales targets.
commence – you do not need to take any further action at this stage.
Additionally you need to sign and return the Letter of Consent which provides your contact
Your registration request will be verified by Castrol. Please be patient, it could take up to
details and agreed aggregate sales targets to your Castrol Distributor Business Manager or
2 weeks for the registration request to be verified and approved. You will receive notification
Account Manager, cc CastrolB2BDistributorNetwork@bp.com.
of your acceptance into the Castrol Rewards Programme via the email that you submitted on
the Rewards Portal, with instructions on what to do next.
2.
REGISTRATION AND REQUIREMENTS
To get started with the Castrol Rewards Programme registration process, please visit the
During the verification period prior to access the Castrol Rewards Programme, Castrol may
perform an evaluation of, among other factors, the compliance of Castrol’s Anti-Corruption,
Anti-Money Laundering and Ethical Compliance Policy by the Distributor and the DSR.
Rewards portal (rewards.Castrol.com) and complete the online registration form.
You will need to have the following information on-hand:
4.
SETTING TARGETS
The aggregate quarterly and annual sales targets have been agreed first with your
management team and Castrol at the start of the Castrol Rewards Programme.
This information will be shared with Castrol and any BP Affiliate including any third parties
operating the Castrol Rewards Programme. Once you have been approved to participate in
the Castrol Rewards Programme, you will be able to review your sales targets and end of
quarter performance via the Rewards Portal.
PLEASE READ THE ONLINE TERMS AND CONDITIONS INCLUDING
THE DATA PRIVACY NOTICE AND FULL DATA PRIVACY STATEMENT
CAREFULLY BEFORE ACCEPTING THEM USING THE ONLINE TICK BOX.
PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR THE PAYMENT OF ANY TAX IN
YOUR LOCAL COUNTRY.
PLEASE NOTE THAT YOU WILL NOT BE ABLE TO TAKE PART IN THE CASTROL
REWARDS PROGRAMME WITHOUT ACCEPTING THE ONLINE TERMS AND
CONDITIONS INCLUDING THE DATA PRIVACY NOTICE AND FULL DATA
PRIVACY STATEMENT.
Please send Castrol only aggregate sales targets and sales results
(i.e. not by customer)!
If you have a query regarding the target appearing on your dashboard within the Rewards
Portal, please contact your Castrol Distributor Business Manager.
GROWING
TOGETHER
5.
Additional Annual Bonus
HOW DO I EARN POINTS?
Achieve an additional annual bonus award by achieving 5% or higher growth in every
quarter period consistently throughout the Programme Period. You will be notified after
There are 4 ways to earn points:
quarter 3 if you are on-track for this additional annual bonus.
Registration Bonus
Completing the registration process to join the Castrol Rewards Programme. Once your
registration has been approved by Castrol and you have received your email confirmation,
you will have earned 10,000 points – just to get started!
Additional annual bonus points for consistently exceeding the agreed aggregate yearly sale target by >=5%
60,000
Performance Bonus
If you achieve the sales growth targets as agreed by your company and Castrol, points are
awarded as follows:
Annual bonus points are for a 3-quarter period, may only be redeemed at year end if the
DSR achieves >=5% growth versus full year target.
Fixed points for meeting or
exceeding up to 3% of the agreed
aggregate sales target
90,000
Additional points for each extra 1%
exceeding the agreed aggregate
sales target between 3% and 15%
(capped at a maximum of 15%)
24,000
The above points are for a 3-quarter period, these will be evenly divided into 3 quarters
The following table below shows some examples of the points that you may achieve
at different aggregate sales target levels. Please note this is just an indicative example and
that the actual points will be calculated by Rewards Portal on the provision of relevant
information by your company:
Example - Reward Scenario (Points) (based on aggregate sales targets)
Points Achieved
Below the agreed yearly sales target
20,000
Meeting or exceeding up to 3% of the agreed yearly sales target
110,000
Exceeding by >3-4% the agreed yearly sales target
134,000
Exceeding by >5-6% the agreed yearly sales target
242,000
Exceeding by >7-8% the agreed yearly sales target
290,000
Exceeding by >10-11% the agreed yearly sales target
362,000
Exceeding by >12-13% the agreed yearly sales target
410,000
Exceeding by >15% the agreed yearly sales target
458,000
as the base points to be awarded to those who achieve or exceed quarterly sell-out target.
For the additional points, the calculation of percentage growth will be rounded up to
the nearest whole percentage, for example, >7% but <=8% growth would be measured
as 8% growth.
Training Bonus
For every Castrol Energizer training module that you complete during the Programme Period,
you will be awarded an additional 2,000 bonus points per module (limited to a maximum of
10 training modules per Programme Period).
GROWING
TOGETHER
6.
BROWSING THE CATALOGUE AND CREATING A WISH LIST
7.
UPLOADING QUARTERLY SALES RESULTS
You will be able to start redeeming any points you earn from 1 October 2015 (after the
At the end of each quarter, reminder emails will be sent to the nominated administrator
completion of two full quarterly periods). However, from 1 April 2015, you can browse
within your company.
through the rewards catalogue and start to put together your own personal ‘wish list’
of the rewards that you would like to aim for.
You will see the points values associated with each of rewards listed in the rewards catalogue
and this includes delivery, sales tax and duty (where applicable), there are no hidden extras –
once you have earned the points, you have earned your reward!
If your aspirations are a little higher than your achievements, do not worry, subject to
availability in your country, it is possible for you to top up your points value using your
own personal credit card to be able to redeem that special item.
Quarterly sell-out data can be uploaded directly in the Reward Platform by the nominated
administrator, who will need to be registered by completing the on-line form located on
the Rewards Portal. The information required to do this is:
• Full name of the nominated administrator
• Business email address
Alternatively, the nominated administrator can send this information via email to
CastrolB2BDistributorNetwork@bp.com and the Castrol scheme administrator
will upload it on your company’s behalf.
8.
CASTROL'S APPROVAL PROCESS
Once the end of quarter results have been uploaded to the Rewards Portal, the Castrol
approval process commences – you do not need to do anything at this stage.
Castrol will review the data provided by the nominated administrator and handle any
queries directly with your nominated administrator or your management team.
Once approved, you will receive a confirmation email immediately to let you know the
good news, and the points you have earned during the quarter.
GROWING
TOGETHER
9.
KEY DATES
10. HOW TO REDEEM POINTS
The Castrol Rewards Programme has been designed to reward you for both quarterly
Simply log in to the Castrol Rewards Programme catalogue. Search or browse for the rewards
performance, and overall annual performance, so it is important that you stay motivated
that you want. Add items to your shopping cart and proceed to checkout. Fill out your delivery
and focused throughout the year to maximise your points:
information and your items will be shipped directly to you. It is that easy.
Each Castrol Rewards Programme catalogue sets out the different delivery arrangements on a
Quarter 2
Quarter 3
Quarter 4
per country basis. Please log on to the Rewards Portal for specific information about the delivery
arrangements and rewards in your country.
Start date
1 April 2015
1 July 2015
1 October 2015
End date
30 June 2015
30 September 2015
31 December 2015
Sell-out data
submission date
(deadline)
22 July 2015
22 October 2015
22 January 2016
Sell-out data
approval date
29 July 2015
29 October 2015
29 January 2016
Redemption
start date
01 October 2015
01 October 2015
01 October 2015
Points expiry date
31 March 2016
31 March 2016
31 March 2016
Key dates within the Castrol Rewards Programme
At the end of the first two quarters, Castrol will review your overall performance and if you
are tracking at achieving 5% above your target or more, then you become eligible for the
annual bonus.
You will receive notification that you are on track for this bonus by 31 October 2015,
but in order to realise the bonus, and indeed double its value, you will need to maintain
11. TOP-UP FACILITY (SELECTED COUNTRIES ONLY)
Not enough points? No problem! Use your personal credit card to top up your points and make
up the difference. This feature is available for Germany, Slovenia, France and Nigeria only.
12. POINTS EXPIRY
the 5% plus achievement level each quarter for the rest of the Programme Period.
In the event that your company’s distribution contract with Castrol expires, terminates and
is not renewed during the Programme Period, all points that your company has earned up
to, and including, the expiry date or termination date of the distribution contract, will be
You will have plenty of time to redeem your points, but all good things must come to an end.
Any points that you were awarded during the Programme Period must be used by midnight
on 31 March 2016. It is simple – use them or lose them – there will be no exceptions.
available for redemption aligned with the key dates above.
13. HELPFUL CASTROL REWARDS PROGRAMME CONTACTS
BE ASSURED – YOUR HARD WORK WILL BE REWARDED!
Castrol customer service: CastrolB2BDistributorNetwork@bp.com
Reward platform technical support: Castrolrewards@volumeglobal.com
Castrol Industrial
Technology Centre
Whitchurch Hill
Pangbourne
Reading
RG8 7QR
Telephone: +44 (0) 118 9843311
www.castrol.com/industrial
All products and services supplied are provided under Castrol Industrial’s standard conditions of sale.
You should consult your local Castrol Industrial representative if you require any further information.
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