Roche Business Partner Guide - New remote access portal for

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Roche Business Partner Guide
How to access Roche Applications
Welcome to Collaboration with Roche
You have been registered as a Roche Business Partner to
support a collaboration between your company and Roche.
The Roche RANGE portal provides you with secure access
to Roche applications and resources.
Minimum Requirements
Operating System:
Windows XP SP2/SP3, 32-64 bits
Vista Enterprise SP1/SP2, 32-64 bits
Windows 7 SP1 32-64 bits
Browser:
Internet Explorer Version 7.0 through 11.0
Java:
Version 6 and 7
Browser Pop-Up Settings:
If pop up blocker is turned on, then allow pop ups from the
websites *.roche.com and *.roche.net
Your Key Contacts
Your key contact points for help or advice are:
- Your Roche Responsible Person (RRP), the person at
Roche who is accountable for you
- ExBP Services will help you solve any technical problems
with the RANGE portal
Your RANGE access
Your RRP organized a Roche user account and Roche ID
Grid Card for you to be able to use the Roche RANGE portal.
Your registration details include your name, email address,
phone number and work address. Roche follows all
regulations relating to your personal data protection,
therefore credentials are sent to you using two separate
channels: username, start password, and domain in the
Welcome email message and the Roche ID Grid Card via
courier service. To request access to specific Roche
applications, please contact your RRP
What you need:
Roche username (sent in Welcome email message)
Roche password (sent in Welcome email message)
Roche domain (sent in Welcome email message)
Roche ID Grid card (sent via courier service)
Serial Number of Roche ID Grid card
Access to Roche Applications
This leaflet explains how to access Roche applications using
the Roche RANGE portal.
Note: Your Roche ID Grid Card shows different values
Step 1: Activate your Roche ID Grid Card (one time)
1.1 Go to https://businesspartners.roche.net
1.2 Click on Activate Your Roche ID Grid Card
1.3 Sign In (change domain based on welcome email
notification received)
1.4 Click on Roche ID Grid Activation
1.5 Remove the protective security sticker from
your Roche ID Grid Card and enter its Serial
Number
Note: If the protective security sticker was already removed
when you received the card or if it has been tampered with,
immediately report it to ExBP Services.
1.6 Enter requested values (e.g. 2 e 3)
Step 2: Access Roche applications via RANGE
2.1 Go to https://businesspartners.roche.net
2.2 Select the nearest gateway in your region
2.3 Sign in (like in Step 1.3)
2.4 Enter Roche ID Grid Card values for the requested
coordinates and sign in
Note: Entries are not case sensitive
2.5 Select an application in the menu and login
2.6 After completing your work using Roche applications,
please Sign Out
Step 3: Change your Password
For security reasons, you must change your Roche
password:
• The first time you access the RANGE Portal
• At least every 12 months
To do this, select Password Change Utility in the RANGE
Portal and follow the instructions.
Step 4: End your RANGE session
To stop using Roche applications, click on Sign
Out and close the internet browser window.
Troubleshooting – common problems
The Roche ExBP Services team is the primary
resource for problem resolution. Below are some
common issues.
• If you have lost your Roche ID Grid Card or believe
its security has been compromised (e.g. someone
might have copied it while you were absent),
contact ExBP Services immediately and request a
replacement Roche ID Grid Card.
• If you have forgotten your Roche ID Grid Card (but
know it is safely stored), ExBP Services can
provide you with a temporary PIN.
• If you have locked your Roche ID Grid Card by
providing the wrong response values five times,
wait 15 minutes for the card to unlock, or contact
ExBP Services for an immediate resolution.
• If you receive an error when logging in for the first
time that says Your Roche ID Grid Card is locked or
invalid, please go to Step 1 and Activate your
Roche ID Grid. Make sure the domain is set to
the domain listed in your welcome email.
Roche ID Grid Card Policy
Please follow the Roche ID Grid Card Policy to
guarantee its security:
• Your Roche ID Grid Card is a Roche property.
• It is strictly personal and not transferable
• You are not allowed to copy or duplicate your Roche
ID Grid Card
• Keep your Roche ID Grid Card confidential. Keep it in
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a safe place (e.g. wallet) and do not leave it unsecured
when you are not using it
Do not write anything on your Roche ID Grid
Card (e.g. your name or your user ID)
Loss of your Roche ID Grid Card must be reported
immediately to ExBP Services
Only use your Roche ID Grid Card if the
authentication server displays the correct serial
number (i.e. as printed on the card)
Report any serial number mismatches
Never specify/enter the serial number of your
Roche ID Grid Card (except when activating or
testing it)
If you suspect manipulation of the protective
security sticker on your new Roche ID Grid Card,
do not activate it. Instead, contact ExBP Services
immediately to report this issue and request a new
Roche ID Grid Card
ExBP Services
E-Mail
global.exbp_services@roche.com
Europe
The Americas
Asia Pacific
+41 61 688 44 44
+1 650 225 3200
+86 21 28922157
F. Hoffmann-La Roche Ltd
4070 Basel
Switzerland
© 2015, Version 1.0.3