Issue 5 - April 2013
Transcription
Issue 5 - April 2013
l-azzjonist HSBC SHAREHOLDERS PUBLICATION – APRIL 2013 Riżultati Annwali 2012 Annual results 2012 Malta Trade for growth Tbassir Kummerċjali mill-HSBC HSBC Trade Forecast report Il-Kap Eżekuttiv ta’ HSBC Europe fuq il-Bord ta’ Malta HSBC Europe CEO joins Malta Board L-HSBC Malta jħabbar riżultati pożittivi għas-sena 2012 HSBC Malta announces positive results for 2012 Messaġġ minn Franco Aloisio Kap tal-Komunikazzjoni kontenut Message from Franco Aloisio Head of Communications Nilqagħkom għall-ewwel ħarġa ta’ l-azzjonist għall-2013, li qed toħroġ ftit ġimgħat wara t-tħabbir tarriżultati tagħna tas-sena li għaddiet. Issibu d-dettalji dwar ir-riżultati pożittivi għas-sena 2012 fil-messaġġ tas-CEO fil-paġna li jmiss u rapport dettaljat f’paġni 4 u 5. F’din il-ħarġa nsibu artiklu dwar żewġ avvenimenti importanti li seħħew dan l-aħħar ġimgħat – wieħed assoċjat mal-akkwist tal-investiment fl-assikurazzjoni tal-HSBC Life (Malta) mill-HSBC Life (Europe) u l-ieħor dwar il-ħatra tad-Direttur tal-HSBC Malta, Brian Robertson, li hu s-CEO tal-HSBC Bank plc u Group Managing Director tal-HSBC Holdings plc. Dettalji dwar l-aħħar arranġamenti fil-fergħa ta’ Ħaż-Żabbar insibuhom fl-aħħar paġna, waqt li f’paġni 8 u 9 nsibu l-aħħar previżjonijiet fuq il-kummerċ tal-Grupp HSBC. Insibu wkoll informazzjoni dwar il-Laqgħa Ġenerali Annwali li ser issir dalwaqt. L-azzjonist jipprovdi wkoll deskrizzjoni qasira fuq “Malta Trade for Growth”, inizjattiva tagħna biex inħeġġu lill-kumpaniji lokali jinvestu barra minn Malta bl-għajnuna tal-HSBC. Nixtieq nirringrazzja lill-azzjonisti kollha li kitbulna biex jagħtu l-ideat tagħhom dwar il-ħarġiet ta’ qabel u ninsabu ħerqana biex niltaqgħu magħkom għal-Laqgħa Ġenerali Annwali f’ April. Nieħdu gost nirċievu l-ideat u s-suġġerimenti tagħkom, għalhekk nistidnukom tagħmlu kuntatt magħna bil-mezzi li d-dettalji tagħhom jidhru hawn taħt. contents I welcome you to the first issue of l-azzjonist for 2013, which is being published a few weeks following the announcement of our financial results for last year. Details on the strong performance in 2012 can be found in the CEO’s message in the next page as well as the detailed report on pages 4 and 5. Riżultati annwali pożittivi Positive annual results This issue features details of two important developments that took place in the last few weeks – one relates to the acquisition made by HSBC Life Assurance (Malta) of the insurance portfolio of HSBC Life (Europe), and the other on the appointment as HSBC Malta Director of Brian Robertson, who is CEO of HSBC Bank plc and a Group Managing Director of HSBC Holdings plc. Information on the upcoming Annual General Meeting can also be found in this issue. We also provide you an overview of “Malta Trade for Growth”, our initiative to encourage local companies to go international with the help of HSBC. I would like to thank those shareholders who have written to give their feedback on the previous issues and we look forward to meeting you during our Annual General Meeting in April. We always welcome your suggestions and ideas. So please feel free to contact us using the contact details below. 6 Jitnieda l-”Malta Trade for Growth” “Malta Trade for Growth” launched 7 8 Laqgħa Ġenerali Annwali Annual General Meeting 10 L-HSBC Malta tikkonċentra fuq is-sostenibilità korporattiva HSBC Malta’s focus on corporate sustainability 12 Lejn servizz għall-klijent iktar inklussiv Towards a more inclusive customer service 13 HSBC Malta Foundation Aħbarijiet News Best regards Tislijiet Trasferiment ta’ Portafoll mingħand l-HSBC Life (Europe) għal għand l-HSBC Life Assurance (Malta) HSBC Life Assurance (Malta) to acquire the insurance portfolio of HSBC Life (Europe) Tbassir kummerċjali mill-grupp HSBC HSBC’s group trade forecast Details on the latest branch refurbishment in Żabbar can be found on the back page, whilst on pages 8 and 9 you can read about HSBC Group’s latest trade forecast. 4 14 16 l-azzjonist ħarġa / issue 5 L-opinjonijiet espressi f’din il-pubblikazzjoni m’għandhomx jittieħdu bħala pariri għall-investiment. The opinions expressed in this publication should not be construed as investment advice. HSBC Bank Malta p.l.c. huwa liċenzjat mill-Awtorità għas-Servizzi Finanzjarji ta’ Malta biex jipprovdi servizzi ta’ investiment. HSBC Bank Malta p.l.c. is licensed by the Malta Financial Services Authority to conduct investment services business. Pubblikat mill-HSBC Bank Malta p.l.c. Id-drittijiet kollha miżmuma. Il-pubblikazzjoni sħiħa jew xi partijiet minnha ma tistax tiġi riprodotta mingħajr il-permess bil-miktub mill-HSBC Bank Malta p.l.c. L-informazzjoni kollha hija korretta sakemm morna għall-istampa. Published by HSBC Bank Malta p.l.c. All rights reserved. The publication or parts thereof may not be reproduced without prior permission in writing from HSBC Bank Malta p.l.c. All information contained therein is correct as at time of going to print. Investors contact: HSBC Bank Malta p.l.c., 116 Archbishop Street, Valletta VLT1444. Email: companysecretarymalta@hsbc.com © HSBC Bank Malta p.l.c. 2013 Designed and produced by BPC. page 2 HSBC l-azzjonist issue 5 MESSAĠĠ MILL-KAP EŻEKUTTIV CEO’S MESSAGE Għeżież Azzjonisti, Dear shareholders, Qed nikteb din in-nota wara t-tħabbir tar-riżultati finanzjarji għas-sena 2012. Il-Bank irreġistra riżultat pożittiv bi qligħ qabel it-taxxa ta’ €95 miljun, jiġifieri żieda ta’ 8% jew €7 miljuni fuq is-sena ta’ qabel. Dan ir-riżultat intlaħaq minkejja t-taqlib kollu li kienet għaddejja minnu ż-żona ewro, ambjent b’rati baxxi tal-imgħax, iktar kompetizzjoni u inqas domanda. I write this note to you following the announcement of our results for 2012. The Bank delivered a positive performance with reported profit before tax of €95m increasing by 8% or €7m over prior year. This performance was achieved in spite of the continued travails of the eurozone, a low interest rate environment, heightened competition and softer demand. It-tliet oqsma ewlenin tan-negozju, Retail Banking and Wealth Management (RBWM), Commercial Banking (CMB) u Global Bankinbg and Markets (GBM) kienu kollha profittabbli fis-sena 2012. Il-qagħda tal-kapital u tal-likwidità tal-Bank baqgħet waħda b’saħħitha. Minkejja l-isfidi globali u reġjonali kollha, l-HSBC Malta għandu strateġija ċara u se jkompli jassisti lill-klijenti tiegħu u lil Malta, biex jidħlu fi swieq globali aktar wiesgħa li għandhom tkabbir akbar, billi jkun hemm mudell ta’ kummerċ aktar faċli, titjieb l-esperjenza tal-klijenti u jwassal aktar effiċjenza organizzattiva. All the three main business lines, Retail Banking and Wealth Management (RBWM), Commercial Banking (CMB) and Global Banking and Markets (GBM), were profitable in 2012. The bank’s capital and liquidity position remains strong. Despite all the current global and regional challenges, our Bank has a clear strategy in place of assisting our customers, and Malta, to access broader global markets with faster growth, simplifying our business, improving the customer experience and driving greater organisational efficiency Malta hi kontributur importati għall-Grupp HSBC. Dan hu evidenti mill-investiment kontinwu fin-negozju tagħna u fil-fatt li Brian Robertson, is-CEO tal-Grupp fir-Renju Unit u fl-Ewropa ser ikun fuq il-bord tal-HSBC Bank Malta. Malta remains an important contributor to the HSBC Group and this is evidenced by the on-going investment in our business and the fact that Brian Robertson, CEO of the Group’s business in the UK and Europe, will now sit on the board of HSBC Bank Malta. Ninsab sodisfatt bl-aħbar sabiħa li ħarġet dan l-aħħar dwar ittrasferiment ta’ portafoll ta’ €1.1 biljun mill-HSBC Life (Europe) Ltd. Dan jagħmel lill-HSBC Life fuq quddiem nett tas-suq kummerċjali f’Malta u manifattur fl-assikurazzjoni importanti fil-Grupp. In addition to this I was delighted about the recent announcement in relation to HSBC Life and the transfer of a €1.1 billion portfolio of business from HSBC Life (Europe) Ltd. This will make HSBC Life the clear market leader in Malta and an important insurance manufacturer in the group. Il-Bank qiegħed f’pożizzjoni soda. Il-kapital u l-likwidità huma f’pożizzjoni tajba biex isostnu l-ekonomija lokali waqt li dejjem iħarsu għall-opportunitajiet internazzjonali li jistgħu jinqalgħu biex ikollhom tkabbir sostenibbli għal tul taż-żmien. The bank is in a strong position and is well capitalised, liquid and optimally positioned to support the local economy whilst exploiting international opportunities, with a clear view to delivering long term sustainable growth. Nixtieq nieħu l-opportunità biex nirringrazzja lilkom, l-Azzjonisti, u żgur tingħaqdu miegħi biex nirringrazzja liċ-Chairman, il-Bord tad-Diretturi, il-Management u l-istaff għall-ħidma kontinwa tagħhom biex il-Bank ikollu futur sod. I thank all of you as shareholders for your continued support, and I am sure you will join me in thanking the Chairman, Board of Directors, management and staff for their ongoing efforts to make sure your bank has a bright and healthy future. page 3 HSBC l-azzjonist issue 5 L-HSBC Malta jirreġistra riżultat pożittiv minkejja sfidi globali u reġjonali HSBC Malta delivers a positive performance despite global and regional challenges L-HSBC Bank Malta p.l.c. irreġistra riżultat pożittiv għas-sena li ntemmet fil-31 ta’ Diċembru 2012. Il-qligħ qabel it-taxxa kien ta’ €95 miljun, jiġifieri żieda ta’ 8%, jew €7 miljuni fuq is-sena ta’ qabel. HSBC Bank Malta p.l.c. delivered a positive performance for the year ended 31 December 2012. Reported profit before tax of €95m increased by 8% or €7m over prior year. Il-fatturi ewlenin li wasslu għal dan it-titjib fil-qligħ qabel it-taxxa kienu r-riżultati qawwija miksuba mill-kumpanija tal-assigurazzjoni fuq il-ħajja li rriflettew irkupru f’ritorn fuq l-investimenti (investment returns) u kisbiet fl-available-for-sale gains bħala riżultat tar-repositioning talbond portfolio. Dan kollu wassal biex jagħmel tajjeb għan-non-recurring gains li saru fl-2011 fuq il-bejgħ tal-card acquiring business u l-irfinar tal-metodoloġija li tintuża biex ikun ikkalkulat il-valur preżenti ta’ dawk il-poloz ta’ assigurazzjoni eżistenti li huma għal perjodu twil. The main factors driving the improvement in profit before tax were a strong performance from the life insurance company reflecting a recovery in investment returns and available-for-sale gains as a result of the repositioning of the bond portfolio. This performance has more than offset the non-recurring gains made in 2011 on the sale of the card acquiring business and the refinement in the methodology used to calculate the present value of in-force long-term insurance policies. It-tliet oqsma ewlenin tan-negozju, Retail Banking & Wealth Management (RBWM), Commercial Banking (CMB) u Global Banking & Markets (GBM), kienu kollha profittabbli fis-sena 2012. All the three main business lines, Retail Banking and Wealth Management (RBWM), Commercial Banking (CMB) and Global Banking and Markets (GBM), were profitable in 2012. Meta kien qed iħabbar dawn ir-riżultati, Mark Watkinson, id-Direttur u Kap Eżekuttiv tal-HSBC Bank Malta p.l.c., qal: “Għal darb’oħra, irreġistrajna sett ta’ riżultati pożittivi, u rajna l-qligħ qabel it-taxxa jiżdied bi 8%, b’ritorn fuq l-ekwità ta’ 15.4%. Dan kollu inkiseb minkejja t-taqlib kollu li kienet għaddejja minnu ż-żona tal-ewro, ambjent b’rati tal-imgħax baxxi, iktar kompetizzjoni u inqas domanda.” Speaking during the announcement of the HSBC Malta results, Mark Watkinson, Director and Chief Executive Officer of HSBC Bank Malta, said: “HSBC Malta has delivered another positive set of results that saw pre-tax profit increase by 8% with a return on equity of 15.4%. This performance was achieved in spite of the continued travails of the eurozone, a low interest rate environment, heightened competition and softer demand. “Il-qagħda tal-kapital u tal-likwidità tal-Bank baqgħet waħda b’saħħitha.” Hu kompla: “Minkejja l-isfidi globali u reġjonali kollha, l-HSBC Malta għandu strateġija ċara u se jkompli jassisti lill-klijenti tiegħu, u lil Malta, biex jidħlu fi swieq globali aktar wiesgħa li għandhom tkabbir akbar, billi jkun hemm mudell ta’ kummerċ aktar faċli, tittejjeb l-esperjenza tal-klijenti u billi jwassal aktar effiċjenza organizzattiva.” “Dwar il-prospetti għall-2013, din tidher li ser tkun sena oħra diffiċli u, filwaqt li l-ekonomija Maltija wriet li kapaċi tfendi tajjeb ħafna fi żmenijiet ta’ kriżi, wieħed dejjem għandu jibqa’ attent u ffukat. Irrid nieħu din l-opportunità biex nirringrazzja lill-impjegati, lid-diretturi u lill-azzjonisti tagħna għall-impenn, għall-ħidma diliġenti, u għall-appoġġ tagħhom matul l-2012,” qal Watkinson. Il-Bord qed jiddikjara dividend gross finali ta’ 7.9 ċenteżmi għal kull sehem (5.1 ċenteżmi netti mit-taxxa). Dan jitħallas fis-27 ta’ April 2013 lillazzjonisti li jkunu fuq ir-reġistru tal-azzjonisti tal-Bank fid-19 ta’ Marzu 2013. page 4 “The bank’s capital and liquidity position remains strong. Despite all the current global and regional challenges, HSBC Malta has a clear strategy in place of assisting our customers, and Malta, to access broader global markets with faster growth, simplifying our business, improving the customer experience and driving greater organisational efficiency. “Looking ahead, 2013 is likely to be another difficult year and while the Maltese economy has proved to be very resilient in times of crisis, we need to remain vigilant. I would like to take this opportunity to thank our staff, directors and shareholders for their commitment, hard work and support in 2012.” The Board is declaring a final gross dividend of 7.9 cent per share (5.1 cent net of tax). This will be paid on 27 April 2013 to shareholders who are on the bank’s register of shareholders at 19 March 2013. HSBC l-azzjonist issue 5 Xi punti ewlenin mir-riżultati miksuba Some performance highlights – Qligħ qabel it-taxxa ta’ €95 miljun għas-sena li ntemmet fil-31 ta’ Diċembru 2012 – żieda ta’ €7 miljuni, jew 8%, meta mqabbla mat-€88 miljun fl-2011. – Profit before tax of €95m for the year ended 31 December 2012 – an increase of €7m, or 8%, compared with €88m in 2011. – Qligħ attribwit lill-azzjonisti ammonta għal €62 miljun sal-31 ta’ Diċembru 2012 – żieda ta’ €4 miljuni, jew 7%, imqabbla mat-€58 miljun fl-2011. Dan irriżulta fi dħul għal kull sehem ta’ 21.1 ċenteżmu, li jfisser 7% aktar fuq l-2011. – Profit attributable to shareholders of €62m for the year ended 31 December 2012 – up €4m, or 7%, compared with €58m in 2011, resulting in earnings per share of 21.1 cent, up 7%. – L-assi totali laħqu €5,886 miljun fil-31 ta’ Diċembru 2012, żieda ta’ €61 miljun, jew 1.0%, meta mqabbla mal-31 ta’ Diċembru 2011. – Total assets of €5,886m at 31 December 2012, up €61m, or 1.0%, compared with 31 December 2011. – Il-flus fil-kontijiet tal-klijenti ammontaw għall-€4,517-il miljun fil-31 ta’ Diċembru 2012, żieda ta’ €114-il miljun, jew 3%, meta mqabbla mal-31 ta’ Diċembru 2011. – Customer accounts were €4,517m at 31 December 2012, an increase of €114m, or 3%, compared with 31 December 2011. – Ir-return on equity għas-sena li ntemmet fil-31 ta’ Diċembru 2012 kien ta’ 15.4%, meta mqabbel mal-15.7% tal-2011. – Il-cost efficiency ratio għas-sena li ntemmet fil-31 ta’ Diċembru 2012 tjiebet għal 48.7%, meta mqabbla mal-50.4% tal-2011. – Return on equity for the year ended 31 December 2012 was 15.4%, compared with 15.7% in 2011. – Cost efficiency ratio for the year ended 31 December 2012 improved to 48.7%, compared with 50.4% in 2011. – Il-capital adequacy ratio kienet ta’ 12.4% fil-31 ta’ Diċembru 2012, mqabbla mal-11.6% fit-31 ta’ Diċembru 2011. Il-Core tier 1 ratio ta’ 8.3% fil-31 ta’ Diċembru 2012, li jitqabbel mas-7.4% fil-31 ta’ Diċembru 2011. – Capital adequacy ratio of 12.4% at 31 December 2012, compared with 11.6% at 31 December 2011. Core tier 1 ratio of 8.3% at 31 December 2012 compared with 7.4% as at 31 December 2011. Kummenti fil-Media Comments in the Media “L-azzjonisti tal-HSBC Malta għandhom ikunu sodisfatti bil-profitti qabel it-tnaqqis ta’ impairment allowances ta’ €101 miljun (+4.6%) li laħaq l-ogħla livell mir-rekord irreġistrat fl-2007 ta’ €114.7 miljun. “HSBC Malta shareholders must be pleased to note that operating profits before impairment allowances of just under €101 million (+4.6%) is the highest level since the previous record of €114.7 million registered in 2007. “Minkejja r-riskji naturali relatati ma’ setturi partikulari vulnerabbli fl-ekonomija lokali, l-investituri għandhom iħarsu ’l quddiem bil-kunfidenza għax il-banek Maltin kellhom suċċess u ġġeneraw profitt qawwi fi żminijet iebsa (abbinata ma’ dividends attraenti) u qegħdin f’pożizzjoni tajba biex fil-futur il-profitt jikber ladarba jogħlew ir-rati tal-imgħax li jirriflettu titjib fl-ekonomija lokali u internazzjonali”. “Despite the natural risks related to loan exposure to particular vulnerable sectors of the local economy, investors should look forward with confidence as the Maltese retail banks have been successful in generating strong returns in recent challenging times (coupled with attractive dividends) and are well-positioned to grow profitability levels in the future once interest rates rise reflecting an improvement in local and international economic conditions.” – Edward Rizzo fl-artiklu bl-isem “HSBC dividend up 16% for 2012 financial year”; The Times of Malta, 7 March 2013. – Edward Rizzo in his article entitled “HSBC dividend up 16% for 2012 financial year”; The Times of Malta, 7 March 2013. Edward Rizzo huwa Direttur ta’ Rizzo, Farrugia & Co. (Stockbrokers) Ltd. Edward Rizzo is a Director at Rizzo, Farrugia & Co. (Stockbrokers) Ltd. “B’xogħol iebes u pjan serju, l-HSBC Malta għamel il-kontra ta’ ħafna banek internazzjonali li bi sforz kbir u b’riżultat negattiv, partikolarment fil-pajjiżi bi kriżi finanzjarja, irreġġistra profitti ogħla ta’ €62 miljun għall-azzjonisti tagħha fl-2012, 7% meta mqabbla mal-2011 b’€58 miljun. “By sheer hard work and serious planning, HSBC in Malta has reversed the thread of overseas banks struggling with shrinking performances particularly those in bailout countries and instead reported higher profits attributable to shareholders in 2012 of €62m – up, 7%, compared with €58m in 2011. “Minkejja li f’dawn iż-żminijiet id-domanda għas-self naqset, il-gross totali ta’ self laħaq għal €507 miljun li frankament jirrifletti s-sapport kontinwu tal-Bank fl-ekonomija Maltija. “Despite a softening in loan demand in the challenging economic conditions, gross new lending to customers amounted to €507 million which quite frankly reflects the bank’s continued support to the Maltese economy. “Biex nikkonkludi, bi pjacir u sodisfazzjon, ix-xogħol filantropiku mill-HSBC kompla għaddej biex ikompli jgħin lill-intrapriżi lokali biex jibqgħu jikbru.” – George Mangion fl-artiklu bl-isem “HSBC – Sowing the seeds of Prosperity”; Malta Today, 6 March, 2013. George Mangion huwa Partner ta’ PKF li hija Audit & Business Advisory Firm. page 5 “To conclude, on notes with pleasure and satisfaction the philanthropic work carried out by HSBC in Malta and its efforts to help local enterprise to grow up the slippery nursery slopes.” – George Mangion in his article entitled “HSBC - Sowing the seeds of prosperity”; Malta Today, 6 March 2013. George Mangion is a Partner in PKF, an audit and business advisory firm. HSBC l-azzjonist issue 5 Trasferiment ta’ Portafoll mingħand l-HSBC Life (Europe) għal għand l-HSBC Life Assurance (Malta) HSBC Life Assurance (Malta) to acquire the insurance portfolio of HSBC Life (Europe) HSBC Bank Malta p.l.c. ħabbar li HSBC Life Assurance (Malta) Limited, sussidjarja tal-Kumpanija, qablet li tagħmel ftehim ta’ Trasferiment ta’ Portafoll mal-HSBC Life (Europe) Limited (HLE) għall-akkwist tal-portafoll tal-assigurazzjoni tal-HLE mingħajr ħlas ta’ korrispettiv (nil consideration). Suġġetta għall-approvazzjonijiet regolatorji, hu mistenni li t-transazzjoni titwettaq kompletament flaħħar tliet xhur tas-sena 2013. HSBC Bank Malta p.l.c. announced that HSBC Life Assurance (Malta) Limited, a wholly-owned subsidiary of the Company, has agreed to enter into a Portfolio Transfer Agreement with HSBC Life (Europe) Limited (HLE) for the acquisition of HLE’s insurance policy book for nil consideration. The transaction is expected to complete in the fourth quarter of 2013 subject to regulatory approvals. Domiċiljata fl-Irlanda, HLE hi kumpanija li twaqqfet fl-1994 u bdiet topera fl-1996. Din hi regolata mill-Bank Ċentrali tal-Irlanda bħala kumpanija tal-assigurazzjoni fuq il-ħajja awtorizzata biex toħroġ poloz ta’ investiment unit linked u poloz ta’ protezzjoni fuq il-ħajja (kummerċ fi Klassi I u Klassi III), liema kumpanija hi sussidjarja tal-HSBC Holdings plc. HLE is an Irish domiciled limited company, incorporated in 1994, which commenced business in 1996. It is regulated by the Central Bank of Ireland as a life insurance company authorised to write unit linked and protection business (Class I and Class III business) and is a wholly owned subsidiary of HSBC Holdings plc. Il-portafoll jikkonsisti prinċipalment f’poloz ta’ investiment li huma unit linked mibjugħa fl-Unjoni Ewropea taħt il-proviżjonijiet tal-hekk imsejjaħ Moviment Liberu tas-Servizzi. Dawn il-poloz għandhom total ta’ fondi under management ta’ madwar €1.1 biljun. Il-portafoll jinkludi ammont ta’ poloz ta’ assigurazzjoni fuq il-ħajja li kienu nbiegħu fil-passat. Il-portafoll tal-assigurazzjoni li qed ikun trasferit ipproduċa Annual Management Charges (AMCs) gross ta’ madwar €2.75 miljun fl-2012. The portfolio consists mainly of unit linked investment policies sold across the EU under the Freedom of Services provisions. These policies have a total funds under management of circa €1.1 billion. The portfolio also includes a closed book of life protection business. The insurance portfolio being transferred produced gross Annual Management Charges (“AMCs”) of approximately €2.75 million in 2012. It-transazzjoni tipprovdi lill-HSBC Life Assurance (Malta) b’benefiċċji addizzjonali oħra filwaqt li tiżgura li l-klijenti eżistenti tal-HLE se jkomplu jirċievu l-ogħla livelli ta’ servizz minn entità oħra tal-HSBC. Il-proġett tat-trasferiment ser jitmexxa bl-akbar għaqal mill-ogħla managements taż-żewġ kumpanniji tal-assigurazzjoni ħalli b’hekk ikun żgurat trasferiment kif suppost bl-inqas impatt possibbli fuq il-klijenti. page 6 This transaction provides HSBC Life Assurance (Malta) with additional benefits of scale while ensuring that existing HLE clients continue receiving the highest levels of service from another HSBC entity. The transfer project will be carefully managed by senior management on each side to ensure an orderly handover with minimal impact on the affected clients. HSBC l-azzjonist issue 5 HSBC Malta sar l-ewwel bank f’Malta li nieda inizjattiva stateġika maħsuba speċifikament biex tgħin lill-kumpaniji lokali jkabbru n-negozju internazzjonali tagħhom, b’mod partikolari fis-swieq emerġenti. L-inizjattiva tal-HSBC ‘Malta Trade for Growth’ tinkludi l-inizjattivi kollha relatati mat-titjib tal-konnettività internazzjonali. Hi mmirata kemm għall-klijenti lokali b’aspirazzjonijiet globali, kif ukoll għal dawk il-kumpaniji internazzjonali li jixtiequ jieħdu vantaġġ mill-pożizzjoni strateġika ta’ Malta. HSBC ser joffri firxa wiesgħa ta’ inċentivi, skontijiet u riżorsi biex jagħmilha eħfef u aktar ekonomikament vijabbli għall-kumpaniji biex jagħmlu negozju internazzjonali. HSBC Malta has become the first bank in Malta to launch a strategic initiative specifically designed to help local companies bolster their international trade, particularly with emerging markets. HSBC’s ‘Malta Trade for Growth’ encompasses all initiatives related to international connectivity and is aimed at local customers with global aspirations as well as international companies wishing to take advantage of Malta’s strategic location. HSBC will be offering a wide range of incentives, discounts and resources that will make it easier and more cost effective for companies to do more business overseas. HSBC Malta jniedi l-inizjattiva ‘Malta Trade for Growth’ HSBC Malta launches ‘Malta Trade for Growth’ Bl-isem ‘Malta Trade for Growth’, din l-inizjattiva tal-HSBC tnediet lejn l-aħħar ta’ Marzu fil-Mużew Marittimu ta’ Malta millKap Eżekuttiv tal-Bank, Mark Watkinson u mill-Kap tal-Commercial Banking Malta Michel Cordina, fil-preżenza tal-Ministru għallEkonomija, Investiment u Intrapriżi Żgħar, Dr Chris Cardona. HSBC’s ‘Malta Trade for Growth’ was launched at the end of March at the Malta Maritime Museum by the Bank’s CEO Mark Watkinson and Michel Cordina, Head of Commercial Banking, in the presence of Dr Chris Cardona, Minister for the Economy, Investment and Small Business. Wieħed mill-oġġettivi tal-HSBC hu li jiftaħ opportunitajiet ġodda ta’ negozju għall-kumpaniji Maltin permezz tal-konnettività globali tiegħu. HSBC Malta jista’ jipprovdi aċċess għal-lista estensiva ta’ soluzzjonijiet biex jassistu n-negozju internazzjonali. Dawn jinkludu Structured Trade Finance, Internet Trade Services, Receivables Finance, negozju dirett permezz tal-munita Renminbi, Soluzzjonijiet fil-Pagamenti u l-Immaniġjar tal-Flus, u Kambju Barrani. One of HSBC’s objectives is to open new trade corridors for Maltese companies via its global connectivity. HSBC Malta can provide access to an extensive list of solutions to assist international trade, such as Structured Trade Finance, Internet Trade Services, Receivables Finance, Renminbi direct trade settlements, Payments and Cash Management Solutions, and Foreign Exchange. Permezz tal-‘Malta Trade for Growth’, HSBC qed joffri numru ta’ inċentivi bħalma hi t- tneħħija tal-ħlas relatat mal-ewwel ittra dokumentarja ta’ kreditu għal dawk il-klijenti li huma ġodda għatTrade Finance tal-HSBC Malta. Barra minn hekk, ser ikun provdut skont ta’ 20 fil-mija għal dawk li jiftħu jew jieħdu parir dwar l-ittra dokumentarja ta’ kreditu minn jew lejn swieq emerġenti. Through ‘Malta Trade for Growth’, HSBC is offering a number of incentives such as the waiving of the fee related to the first documentary letter of credit for those customers that are new to HSBC Malta’s Trade Finance. In addition, a 20% discount will be provided on the opening and advising fees on documentary letters of credit to or from emerging markets. Other incentives relate to the waiving of the administration fee for finance against trade export or import facilities for trade with emerging markets, as well as discounts on Receivables Finance and preferential rates on Foreign Exchange, including currencies such as the Chinese Renminbi. Inizjattivi oħra jirrelataw mat-tneħħija tal-ħlas amministrattiv għallfinanzjament tal-kummerċ ta’ esportazzjoni jew importazzjoni tal-faċilitajiet għan-negozju fis-swieq emerġenti, kif ukoll skontijiet fuq Receivables Finance u rati preferenzjali fuq il-kambju barrani, inkluża l-munita Ċiniża Renminbi. L-inizjattiva ‘Malta Trade for Growth’ ser tħalli lill-klijenti jieħdu vantaġġ mill-aċċess globali u l-kompetenza straordinarja fin-negozju kummerċjali li għandu l-HSBC. B’timijiet kummerċjali f’pajjiżi differenti liema timijiet jispeċjalizzaw fin-negozju li jsir f’60 pajjiż u b’7,000 commercial banking relationship manager, l-HSBC jinsab tassew f’pożizzjoni li jressaq opportunitajiet internazzjonali għand il-klijenti tiegħu. Il-klijenti f’Malta ser ikunu jistgħu jibbenefikaw mir-relationship managers li għandhom għarfien wiesa’ tan-negozju internazzjonali. ‘Malta Trade for Growth’ se tkun appoġġjata minn kampanja estensiva ta’ reklamar li tinkludi fatti dwar kumpaniji Maltin li espandew b’suċċess barra minn Malta. Il-qasam kummerċjali jista’ jikseb aktar tagħrif dwar ‘Malta Trade for Growth’ billi jżur il-websajt tal-Bank: www.hsbc.com.mt/ commercialbanking. Huma jistgħu jaċċessaw ukoll il-parti tal-‘Global Connections’ tal-HSBC, li tipprovdi t-tagħrif kollu meħtieġ mill-klijenti biex dawn ikabbru fuq livell internazzjonali n-negozju tagħhom. Il-klijenti fin-negozju jistgħu jaraw ukoll rapporti dwar tbassir kummerċjali maħruġa b’mod regolari mill-HSBC. Dawn ir-rapporti jistgħu jgħinuhom kemm biex jesploraw il-futur tal-kummerċ dinji, kif ukoll biex jidentifikaw opportunitajiet ewlenin f’diversi swieq u setturi. Barra minn hekk, il-klijenti jistgħu jaċċessaw aktar minn 20 gwida għall-pajjiż differenti. Dawn l-hekk imsejħa Country Guides joffru informazzjoni rilevanti dwar kif isir il-kummerċ mal-aktar swieq żviluppati u oħrajn emerġenti madwar id-dinja. page 7 ‘Malta Trade for Growth’ will also allow customers to access HSBC’s unrivalled global reach and expertise in international trade. With trade teams on the ground in 60 countries and 7,000 commercial banking relationship managers, HSBC is well positioned to connect customers to international opportunities. Customers in Malta will be able to benefit from relationship managers with a deep understanding of international business. Businesses can find out more about ‘Malta Trade for Growth’ by visiting the Bank’s website at www.hsbc.com. mt/commercialbanking. They can also access HSBC’s ‘Global Connections’ site, which provides customers with all the information they need to grow their business internationally. Business customers can also access trade forecasts reports issued on a regular basis by HSBC to help them explore the future of world trade and identify key opportunities across markets and sectors. In addition, customers can access more than 20 Country Guides that provide relevant information on doing business with the most important developed and emerging markets around the world. HSBC l-azzjonist issue 5 TBASSIR KUMMERĊJALI MILL-GRUPP HSBC HSBC’s GROUP TRADE FORECAST Iċ-caqliq fil-kummerċ dinji jiftaħ opportunitajiet għan-negozju Shifts in world trade open up business opportunities L-aħħar tbassir tal-HSBC għas-servizzi bankarji kummerċjali juri xaqlib madwar id-dinja lejn il-produzzjoni ta’ prodotti ta’ valur ogħla, u dan jiftaħ opportunitajiet ġodda għal dawk il-kumpaniji b’viżjoni għall-quddiem li qed ifittxu biex jespandu. The latest HSBC Commercial Banking Trade Forecast details a shift towards the production of higher-value goods around the world, presenting opportunities for forward thinking companies looking to expand. Il-pass mgħaġġel fl-industrijalizzazzjoni u ż-żieda fil-prezz taxxogħol, magħdudin mal-fatt li l-konsumaturi f’ħafna pajjiżi fil-faxxa tan-nofsinhar qed jimmaturaw fl-għażla tal-prodotti, huma fatturi li qed jixprunaw stili differenti ta’ tkabbir fil-kummerċ globali. Dan ir-rapport juri kif dawn ix-xejriet qed iwasslu għal tibdil f’dak li dawn il-pajjiżi jimportaw, jimmanifatturaw u mbagħad jesportaw. Rapid industrialisation and increasing wages, coupled with maturing consumer demand in many of the countries along the South-South corridor are driving different types of global trade growth. This report highlights how these trends are changing the types of goods imported, manufactured and subsequently exported. Hekk kif il-pajjiżi jaqilbu għal setturi ta’ valur ogħla, jinħolqu opportunitajiet sinjifikanti biex il-kumpaniji jevolvu u jikbru. Ir-rapporti għal pajjiżi bħall-Vjetnam u l-Bangladesh juru ċaqliq minn kummerċ fi prodotti bażiċi f’setturi bħaċ-ċereali u z-zokkor għal operazzjonijiet fejn jirfinaw u jipproduċu prodotti tal-marka bbażati fuq dawk il-materji primi. F’għadd ta’ swieq ġa żviluppati hemm ċaqliq lejn setturi aktar speċjalizzati, bħal dawk tal-prodotti kimiċi u farmaċewtiċi, hekk kif il-kumpaniji jfittxu opportunitajiet li jirrendu qligħ akbar. As countries shift towards higher value sectors there are significant opportunities for companies to evolve and grow. The reports for countries such as Vietnam and Bangladesh show a shift from basic commodities trading in sectors such as Cereals or Sugar, to become a refiner or producer of branded goods based on those raw materials. In many of the developed markets there is a shift towards increasingly specialised sectors such as Chemicals and Pharmaceutical products as companies seek opportunities for higher returns. Dan il-moviment lejn il-manifattura ta’ prodotti ta’ valur ogħla huwa evidenti speċjalment fl-Asja, fejn joħroġ ċar fil-pass mgħaġġel li bih qed tikber l-esportazzjoni Ċiniża fl-oqsma tatTeknoloġija tal-Informatika u l-Komunikazzjoni u tal-Makkinarju Industrijali. Dan jikkumpensa għat-tnaqqis f’setturi bħal dak tat-Tessili, li mbagħad jiftaħ opportunitajiet biex kumpaniji f’pajjiżi iżgħar, imma li qed jikbru sew, f’dak ir-reġjun jirbħu kuntratti biex jipproduċu dawk il-prodotti aktar bażiċi. James Emmett, il-Kap Globali tat-Trade and Receivables Finance tal-HSBC, qal hekk: “Is-swieq emerġenti qed jiżviluppaw b’pass fenomenali u se jibdlu l-istampa totali tal-kummerċ dinji fl-għoxrin sena li ġejjin. Bl-espansjoni tal-operat tagħhom fissetturi ġodda ta’ valur ogħla qed jimbuttaw lill-pajjiżi aktar żviluppati biex jispeċjalizzaw u jiddiversifikaw, jekk iridu jikkompetu. Jekk jirnexxilhom jifhmu liema setturi qed jikbru u f’liema swieq, se jsibu opportunitajiet kbar għan-negozju tagħhom jekk jisfruttaw dawn ix-xejriet meta jħejju l-pjani tagħhom għall-futur.” Michel Cordina, Kap tal-Commercial Banking fl-HSBC Bank Malta, jaqbel: “Il-pajjiżi madwar id-dinja qed ixaqilbu lejn il-produzzjoni ta’ prodotti b’valur ogħla, u b’hekk joħolqu opportunitajiet ġodda għall-kumpaniji fis-swieq emerġenti biex jespandu u jikbru. Dan it-tbassir se jgħin lill-HSBC biex jifhem aħjar liema setturi se jikbru u f’liema swieq, biex imbagħad inkunu nistgħu nagħtu s-sostenn tagħna lin-negozjanti Maltin billi ngħinuhom jikbru internazzjonalment u jgawdu l-benefiċċju ta’ swieq li għandhom tkabbir akbar.” page 8 This shift towards the production of higher value goods is particularly evident in Asia, with a clear pattern emerging as Chinese export growth in Information & Communications Technology and Industrial Machinery gathers pace. This balances a declining rate of growth in sectors such as Textiles, giving rise to opportunities for companies in the smaller, faster growing countries around the region to win contracts to produce these more basic goods. James Emmett, HSBC’s Global Head of Trade and Receivables Finance, said: “Emerging markets are developing at a phenomenal pace and are set to reshape world trade patterns over the next 20 years. By expanding their operations in to new, higher value sectors, they are driving more developed nations to specialise and diversify to compete. Understanding which sectors are growing in which markets, delivers huge opportunities for businesses as they plan for the future and aim to capitalise on these trends.” Michel Cordina, Head of Commercial Banking at HSBC Bank Malta, concurs: “Countries around the world are shifting towards the production of higher-value goods, opening up new opportunities for companies within emerging markets to expand and grow. This forecast provides HSBC with better insight for understanding which sectors are growing in which markets, and in turn we can support Maltese businesses as we help them grow internationally and benefit from higher growth markets.” HSBC l-azzjonist issue 5 Is-swieq emerġenti jkomplu jżidu l-valur fil-katina tal-provvista Fost il-pajjiżi li qed jilħqu aktar ‘il fuq fil-katina tal-provvista jispikkaw l-aktar il-Malasja u l-Arġentina. Il-prodotti li l-aktar tesporta l-Malasja se jinbidlu minn dawk f’setturi ta’ valur baxx, bħall-annimali u ż-żjut veġetali, għall-makkinarju industrijali, li huwa f’livell ogħla u li se jkun hu li jikkontribwixxi l-aktar għat-tkabbir fl-esportazzjoni tal-Malasja sal-2030. Is-settur li fih tesporta l-aktar l-Arġentina, li llum huwa dak tal-Prodotti mill-Annimali, se jċedi postu għal dawk tat-Tagħmir tat-Trasport u l-Makkinarju Industrijali. It-Tbassir juri wkoll li anke n-nazzjonijiet żviluppati, inklużi l-Istati Uniti u r-Renju Unit, se jevolvu fil-prodotti li jesportaw. Iż-żewġ pajjiżi msemmija t-tnejn se jibqgħu jbigħu l-Makkinarju Industrijali, imma jersqu aktar u aktar lejn livell iżjed għoli f’dan is-settur. It-tkabbir fl-esportazzjoni fir-Renju Unit qed ikun imbuttat dejjem aktar mill-manifattura ta’ prodotti ta’ teknoloġija għolja, hekk kif id-domanda għall-prodotti inqas sofistikati qed jissodisfawha aktar u aktar, u bi prezzijiet orħos, il-produtturi mis-swieq emerġenti. Fl-Istati Uniti, it-tkabbir fl-esportazzjoni huwa misjuq minn tliet setturi ta’ valur ogħla, li se jikkontribwixxu għal nofs iż-żieda fl-esportazzjoni bejn l-2021 u l-2030. Dawn huma l-Makkinarju Industrijali, it-Tagħmir tat-Trasport, u l-Apparat Xjentifiku. Emerging markets add ever increasing value to the supply chain Countries making the move up the supply chain most notably are Malaysia and Argentina. Malaysia’s top exportable goods will shift from lower-value sectors such as Animals and Vegetable Oils to higher-end industrial machinery, which will make the largest contribution to Malaysia’s export growth by 2030. Argentina’s top export sectors will change from Animal Products to Transport Equipment and Industrial Machinery. The Forecast identifies that developed nations, including the USA and UK, will also evolve the goods they export. Both nations will continue to trade in Industrial Machinery, but increasingly at the higher-end of the sector. Export growth in the UK is increasingly being driven by high-technology manufactured goods, as low-cost producers in the emerging markets satisfy an increasing share of demand for less sophisticated products. In the USA, export growth is driven by three high value-added sectors which will contribute to half of the increase of exports over 202120310 – Industrial Machinery, Transport Equipment and Scientific Apparatus. Industrial machinery opportunity L-opportunità tal-makkinarju industrijali Il-Makkinarju Industrijali, li jvarja minn magni kbar li jiġġeneraw l-elettriku għal bċejjeċ żgħar għall-apparat domestiku, se jwessa’ d-dominanza tiegħu bħala s-settur numru wieħed tal-esportazzjoni dinjija. Sal-2030 se jkun jikkostitwixxi madwar 25% tal-prodotti esportati fost l-ogħla 25 pajjiż kummerċjant, u jikkontribwixxi ‘l fuq minn terz tat-tkabbir flesportazzjoni totali tal-merkanzija mill-2013, skont ma jgħid it-Tbassir. Industrial Machinery, ranging from large power generating machinery to small parts for domestic electrical items, will extend its dominance as the world’s top export sector. It will encompass around 25% of goods exported among the top 25 trading nations by 2030, and contribute over a third of the growth in total merchandise exports from 2013 according to the Forecast. Ċentri Hubs Il-kummerċ intrareġjonali u d-dipendenza fuq bliet li jservu ta’ ċentri għall-kummerċ se jibqgħu jkollhom sehem importanti biex jiffaċilitaw il-flussi tal-kummerċ globali. Dan isir hekk kif il-kumpaniji jaraw kif jisfruttaw l-opportunitajiet ġodda fl-istess waqt li jikkontrollaw ir-riskji tagħhom fi swieq li qed jiżviluppaw b’ritmu mgħaġġel. Intra-regional trade and reliance on hub cities continues to play a strong role in facilitating global trade flows, as companies look to capitalise on new opportunities while managing their exposure in rapidly developing markets. Kopja tal-Global Connections Trade Forecast u tagħrif ieħor jistgħu jinkisbu mis-sit http://www.globalconnections.hsbc.com/. Min irid jista’ jitlob ukoll “infografika” li turi r-riżultati ewlenin li ħarġu mill-aħħar tbassir kummerċjali. page 9 For a copy of the Global Connections Trade Forecast report and for further information, log onto http://www.globalconnections.hsbc.com/. An infographic which portrays key findings from the latest trade forecast is also available upon request. HSBC l-azzjonist issue 5 Tagħrif dwar is-37 Laqgħa Ġenerali Annwali, inklużi d-drittijiet tal-vot tiegħek u kif teżerċita dawn id-drittijiet. Information about the 37th Annual General Meeting, including your voting rights, and how you may exercise them. Tagħrif dwar il-Laqgħa Ġenerali Annwali Information about the Annual General Meeting Record Date Record Date L-avviż tal-Laqgħa Ġenerali Annwali (LĠA) intbagħat lill-azzjonisti kollha tal-Bank li kienu fuq ir-Reġistru tal-Borża ta’ Malta fid-19 ta’ Marzu 2013 (ir-Record Date). Huma dawn l-azzjonisti biss li għandhom id-dritt li jattendu u jivvutaw fil-LĠA. Il-Bank għandu Klassi waħda biss ta’ azzjonijiet u dawn l-azzjonijiet għandhom l-istess drittijiet għall-voti. In-numru totali ta’ azzjonijiet eleġġibbli biex jipparteċipaw fil-laqgħa huwa ta’ 291,840,000 sehem. Id-dritt tal-azzjonisti biex jistaqsu mistoqsijiet L-azzjonisti jistgħu jistaqsu mistoqsijiet relatati mal-aġenda tal-laqgħa skont il-Listing Rules 12.24 sa 12.26. Mistoqsijiet relatati mar-riżoluzzjonijiet imsemmija hawn fuq jistgħu jintbagħtu lis-Segratarju tal-Kumpanija bil-posta jew fuq l-indirizz elettroniku: companysecretarymalta@hsbc.com. Informazzjoni relatata mal-laqgħa tinstab fuq is-sit tal-Bank: www.hsbc.com.mt fis-sezzjoni tal-Investor Relations. page 10 The notice of Annual General Meeting (AGM) was mailed to the Bank’s shareholders on the Register at the Central Securities Depository of the Malta Stock Exchange on the 19 March 2013 (the Record Date). Only such shareholders shall are entitled to attend and vote at the AGM. The Bank has only one Class of Shares and the shares have equal voting rights. The total number of shares eligible to participate in the meeting is 291,840,000 shares. Shareholders’ right to ask questions Shareholders may ask questions related to the items on the agenda in terms of Listing Rules 12.24 to 12.26. Questions may be directed to the Company Secretary by post or e-mail to: companysecretarymalta@hsbc.com. Answers to questions related to items on the agenda may be given either directly to the shareholder asking the question, or published on the Bank’s website or during the meeting. HSBC l-azzjonist issue 5 Votazzjoni fil-Laqgħa Ġenerali Annwali Voting at the AGM Kull meta jittieħed vot, sew jekk dan isir b’wiri tal-idejn jew b’mezz ta’ votazzjoni, kull sehem fil-kumpanija jagħti dritt għal vot wieħed (1) fil-LĠA tal-Kumpanija. Whenever a vote is taken whether by a show of hands or on a poll, each share in the Company shall give right to one (1) vote at the General Meeting of the Company. F’każ ta’ riżultati ndaqs, kemm b’wiri tal-idejn jew b’mezz ta’ votazzjoni ċ-Chairman tal-Laqgħa jkollu t-tieni vot deċiżiv. In the case of equality of votes, whether on a show of hands or on a poll, the Chairman of the meeting shall have a second or casting vote. Elezzjoni tad-Diretturi Il-Bord tad-Diretturi jikkonsisti f’mhux aktar minn disa’ (9) diretturi. Skont Klawsola 7 tal-Memorandum tal-Assoċjazzjoni u Artiklu 77(4) tal-Istatut ta’ Assoċjazzjoni, matul il-Laqgħa: (a) jistgħu jiġu appuntati sitt (6) diretturi, u (b) issir elezzjoni biex jiġu eletti tliet diretturi oħra. Ġew nominati s-Sinjuri Saviour Buttigieg, James Dunbar Cousin, Saviour sive Sonny Portelli u s-Sinjura Caroline Zammit Testaferrata Moroni Viani. Election of Directors The Board of Directors shall consist of not more than nine (9) directors. In terms of clause 7 of the Memorandum of Association and Article 77(4) of the Articles of Associations: (a) six (6) directors may be appointed, and (b) an election will be held to elect the other three (3) directors. Valid nominations have been received from Saviour Buttigieg, James Dunbar Cousin, Saviour sive Sonny Portelli and Caroline Zammit Testaferrata Moroni Viani. Dritt tal-azzjonist li jappunta Prokuratur Membru li għandu d-dritt għall-vot għandu d-dritt li jappunta prokuratur. Tista’ tappunta liċ-Chairman tal-Laqgħa jew persuna oħra magħżula minnek biex jattendi u jivvota f’ismek. Il-prokuratur m’hemmx għalfejn ikun membru wkoll. Azzjonist/a li għandu/ għandha ishma bi sħab, għandu/għandha d-dritt awtomatiku li jirrappreżenta lill-azzjonisti l-oħra bi sħab miegħu/magħha għal skop ta’ votazzjoni fil-LĠA ħlief jekk il-Bank ma jkunx irċieva mhux aktar tard minn 48 siegħa qabel il-ħin tal-LĠA, istruzzjonijiet bilmiktub minn qabel minn wieħed mill-membri l-oħra li miegħu/ magħha għandu/għandha ishma bi sħab. Shareholders’ right to appoint a Proxy Kumpaniji jew assoċjazzjonijiet għandhom jawtorizzaw formalment rappreżentant, liema awtorizzazzjoni trid tiġi preżentata fil-bieb. Companies and Associations are to provide their representative with an appropriate authority to be shown at the entrance. Kif tibgħat il-Prokura How to submit your Form of Proxy Biex tkun valida, il-prokura trid tintbagħat lis-Segretarju talKumpanija, HSBC Bank Malta p.l.c., 116, Triq l-Arċisqof, Valletta VLT 1444, bl-idejn jew bil-posta. Il-prokura tista’ tintbagħat b’mezz elettroniku, f’liema każ inti mitlub tikkuntattja lis-Segretarju talKumpanija fuq l-indirizz elettroniku: companysecretarymalta@hsbc.com biex jiggwidak fuq ilproċedura li trid taddotta jekk jintgħażel dan il-mezz. Il-prokura mibgħuta bl-idejn, bil-posta, jew b’mezzi elettroniċi għandha tasal għand is-Segretarju tal-Kumpanija mhux anqas minn 48 siegħa qabel il-ħin tal-LĠA. Jekk il-prokura tintbagħat mingħajr indikazzjoni ta’ kif il-prokuratur għandu jivvota fuq kwalunkwe materjal, ilprokuratur jista’ juża d-diskrezzjoni jekk jivvutax jew kif jivvota. To be valid, the form of proxy must be sent to the Company Secretary, HSBC Bank Malta p.l.c., 116, Archbishop Street, Valletta VLT 1444, by hand or by post. You may also send the form of proxy by electronic means, in which case kindly requested to contact the Company Secretary on e-mail address: companysecretarymalta@ hsbc.com who will advise you on the procedure to be adopted in this case. Form of proxy sent either by hand, by mail or by electronic means must reach the Company Secretary by not less than 48 hours before the appointed time of the AGM. If the form is received without an indication as to how the proxy shall vote on any articular matter, the proxy will exercise discretion as to whether, and if so how, he or she votes. page 11 A member having the right to attend and vote is entitled to appoint a proxy. You may appoint the Chairman of the AGM or a person of your choice to be your proxy to attend, speak and vote on your behalf. The proxy need not also be a member. A joint member, has the automatic right to represent the other joint members of the same shares for purposes of voting in General Meetings unless the Bank shall have received not later than 48 hours before the appointed time of the AGM, prior contrary written instructions from any of the said other joint members. HSBC l-azzjonist issue 5 L-HSBC Malta tikkonċentra fuq is-sostenibilità korporattiva HSBC Malta’s focus on corporate sustainability Fid-dinja tax-xogħol ta’ żmienna, dawk il-kumpaniji li jħarsu filbogħod qed jirrealizzaw dejjem aktar kemm hi importanti u kemm għandha benefiċċji s-sostenibilità korporattiva. Konsegwenza ta’ dan, kumpaniji responsabbli ta’ kull daqs qed jadottaw prattiċi finnegozju li huma sensittivi għall-konsiderazzjonijiet soċjali u ambjentali. L-HSBC ilu fuq quddiem f’dan il-moviment, għax minn dejjem għaraf is-sostenibilità korporattiva bħala l-mutur ċentrali li jwassal għal tkabbir responsabbli u sostenibbli. Għal aktar minn għaxar snin, l-HSBC Malta Foundation ħaddmet strateġija b’għanijiet wiesgħa ta’ investiment fil-komunità b’enfasi fuq tliet pilastri ewlenin: l-edukazzjoni – l-aktar dik tat-tfal l-inqas privileġġjati – l-ambjent, u l-patrimonju Malti. “L-investiment fil-komunità huwa parti intrinsika mill-identità talHSBC, ħaġa li toffri mod pożittiv u produttiv kif tibqa’ qrib il-komunità fl-istess ħin li tiġġenera valur miżjud għall-kumpanija, il-klijenti kif ukoll l-impjegati,” spjega s-CEO tal-HSBC Malta, Mark Watkinson. In today’s business world, forward thinking companies are becoming increasingly aware of the important and diverse benefits of corporate sustainability. As a result, responsible companies of all sizes are adopting business practices that are sensitive to social and environmental considerations. HSBC has been at the forefront of this movement, having long upheld corporate sustainability as its central drive towards responsible and sustainable growth. For over 10 years, the HSBC Malta Foundation managed a farreaching community investment strategy with an emphasis on three main pillars: education - particularly that of underprivileged children the environment, and Malta’s heritage. “Community investment is an intrinsic part of HSBC’s identity, and one that offers a positive and productive way to remain close to the community while generating added value for the company, clients, and employees alike,” explained HSBC Malta’s CEO, Mark Watkinson. Achieving sustainability Il-ksib tas-sostenibilità Bit-tħaddim effettiv ta’ prattiċi li huma ambjentalment sostenibbli u tal-aħħar teknoloġiji għall-iffrankar tal-enerġija, l-HSBC Malta għamlet tnaqqis notevoli fil-konsum tal-enerġija ras għal ras għal kull impjegat. Through the effective application of environmentally sustainable practices and the latest technologies for saving energy, HSBC Malta brought about remarkable reductions in its energy consumption per employee. “Il-maġġoranza tal-binjiet tal-HSBC Malta huma attrezzati bil-Building Management Systems (BMS), sistema mifruxa mal-bank kollu li twassal biex il-konsum tal-enerġija jitnaqqas b’mod konsiderevoli permezz ta’ kontroll ċentralizzat tal-apparat li jikkonsma l-enerġija” qal Ranjit Gokarn, il-Kap Operattiv tal-HSBC Malta. “Most of HSBC Malta’s buildings are fitted with a bank-wide Building Management Systems (BMS) which leads to significant reductions in energy consumption by providing centralised control over energy consuming devices” said Ranjit Gokarn, HSBC Malta’s Chief Operating Officer. “Is-sistema intelliġenti tad-dawl li jħaddem l-HSBC tuża s-sensors biex titfi d-dwal meta spazju jitbattal min-nies, u bdilna 700 lampa tal-halogen mifruxa mal-HSBC Malta ma’ oħrajn LED,” qal is-Sur Gokarn. “Il-bozoz LED jużaw ħames darbiet inqas enerġija u għandhom ħajja ħames darbiet itwal.” “HSBC ‘intelligent lighting’ uses sensors to turn off lights once an area is vacated and we have replaced all of HSBC Malta’s 700 halogen lamps with LED equivalents,” said Mr Gokarn. “LED lights are 5-times more energy efficient, and have a 5 fold increase in extended life expectancy.” Water: Malta’s most precious resource L-ilma: l-aktar riżorsa prezzjuża għal Malta Dan l-aħħar l-HSBC nieda programm ta’ $100 miljun li fih l-HSBC se jaħdem mal-WWF, WaterAid u Earthwatch biex jindirizza r-riskji tal-ilma fil-baċini tax-xmajjar, biex iġib ilma nadif u sanità aħjar lil aktar minn miljun persuna, u biex iżid il-kuxjenza dwar l-isfida globali tal-ilma. Il-programm, li hu ta’ 5 snin, joffri opportunità lillorganizzazzjonijiet, lill-individwi u lill-impjegati tal-HSBC biex iressqu proposti u jikkompetu għal fondi biex isiru proġetti maġġuri tal-ilma. HSBC’s recently launched $100 million Water Programme will see HSBC working with WWF, WaterAid and Earthwatch to address water risks in river basins, to bring safe water and improved sanitation to more than a million people, and increase awareness about the global water challenge. This 5-year programme offers organisations, individuals, and HSBC Employees the opportunity to forward proposals and compete for funding for large-scale water projects. Miexi fuq linja parallela hemm għaddej il-proġett ta’ €330,000 talMalta Business Bureau, imsejjaħ EU Life+ Investing in Water. L-HSBC Malta kienet fost l-ewwel kumpaniji li daħlu għal dan il-proġett ta’ 30 xahar li jfittex li jesplora metodi kif in-negozji jistgħu jiffrankaw l-ilma. Running in parallel with this is the Malta Business Bureau’s €330,000 ‘EU Life+ Investing in Water’ project. HSBC Malta was among the first companies to enrol in this 30-month project that seeks to identify water saving solutions within businesses. L-HSBC Malta għandha ġibjun tal-ilma tax-xita li fl-2011 biss ipprovda 950,000 litru ta’ ilma ta’ sekonda klassi. HSBC Malta also maintains a storm water reservoir - which, in 2011 alone, provided 950,000 litres of second class water. HSBC employee involvement L-involviment tal-impjegati tal-HSBC “Is-sostenibilità korporattiva tinsab fil-qalba tal-prattiċi tal-HSBC. L-enfasi qiegħda fuq il-benessere tal-impjegati u fuq l-investiment page 12 “Corporate sustainability is at the very heart of HSBC’s practices – with an emphasis on the wellbeing of our workforce and investment HSBC l-azzjonist issue 5 fi prattiċi organizzativi u programmi ta’ benefiċċju best-in-class. L-impjegati tal-HSBC jingħataw kull inkoraġġiment u kull opportunità biex jinvolvu ruħhom f’inizjattivi ta’ sostenibilità, ibda mill-idea konċettwali ta’ proġetti ta’ valur u kompli bit-twettiq u l-monitoraġġ li jiġi wara,” spjegalna Ranjit Gokarn, il-Kap Operattiv tal-HSBC Malta. in best-in-class organisational practices and benefit programs. HSBC employees are fully encouraged and given every opportunity to be involved in sustainability initiatives, from the conception of worthy projects, through to their implementation,” explained HSBC Malta’s Chief Operating Officer Ranjit Gokarn. Il-Premju Ħaddiem tas-Sena Worker of the Year Award Victor Friggieri, Manager tal-HSBC għall-Enerġija u s-Sostenibilità, huwa proprju wieħed mill-impjegati li ddistingwew ruħhom bid-dedikazzjoni għas-sostenibilità korporattiva. Is-Sur Friggieri rebaħ għadd ta’ premjijiet għall-kontribut tiegħu, l-aktar reċenti fosthom il-Premju Ħaddiem tas-Sena 2012. Hu nieda wkoll ilkampanja attwali tal-HSBC Malta għat-tnaqqis fil-konsum tal-ilma u l-elettriku, li wasslet għal tnaqqis ta’ 20% fil-carbon footprint tal-bank fuq erba’ snin. U bħala rikonoxximent ta’ dan l-HSBC Bank Malta ingħatat il-premju prestiġjuż Premju Ambjentali għall-Industrija. “Irridu nibqgħu pożittivi, immirati u nemmnu li kull ftit jgħodd fl-isforz tagħna biex ngħixu b’mod aktar sostenibbli,” qal is-Sur Friggieri. “Waqt li aħna nużaw ċerti teknoloġiji avvanzati biex inrażżnu l-konsum, l-ideat sempliċi li tawna l-impjegati għenu wkoll biex niffrankaw mhux ħażin, pereżempju l-idea li nitfu l-arja kkondizzjonata kwarta qabel ma nitilqu mill-uffiċċju.” Aktar tagħrif dwar l-attivitajiet tal-Bank għas-sostenibilità korporattiva jinstab fis-sezzjoni ‘HSBC in the Community’ tas-sit elettroniku www.hsbc.com.mt. Victor Friggieri, HSBC’s Manager for Energy and Sustainability, is one such employee who distinguished himself through his dedication to corporate sustainability. Mr Friggieri earned a number of awards for his contribution, most recent of which is the Worker of the Year award 2012. He also initiated an ongoing HSBC Malta campaign to save water and energy which led to a 20% reduction in the bank’s carbon footprint over four years. In recognition of which, HSBC Bank Malta was awarded the prestigious Environment Award For Industry. “One must remain positive, goal oriented, and believe that every little bit helps in the drive towards more sustainable living, said Mr Friggieri. “While we use many industry-leading technologies to reduce consumption, simple ideas from employees have also led to remarkable gains, such as the idea of turning air-conditioners off 15 minutes before leaving the office.” More information about the bank’s corporate sustainability activities is available on the ‘HSBC in the Community’ section of www.hsbc.com.mt Lejn servizz għall-klijent iktar inklussiv Towards a more inclusive customer service Klijenti bi sfidi ta’ komunikazzjoni jibbenefikaw mill-ħila speċjalizzata offruta lilhom minn serje ta’ laqgħat ta’ gruppi għal “Persuni b’diżabilità” bl-iskop li joffru taħriġ speċjalizzat biex jgħinu l-klijenti li għandhom problema bis-smigħ u bit-taħdit. Customers with communicational challenges stand to benefit from the specialised expertise delivered during the bank’s “Persons with Disability” workshops, geared towards offering specialised training in support of customers with hearing and speech impairments. Waħda mill-ogħla uffiċjali tal-Premier li tagħmel dawn il-laqgħat ta’ gruppi għal “Persuni b’diżabilità” hija Nicolette Aquilina Cutajar, impjegata mal-HSBC Malta li għandha problema bis-smigħ. Iżda dawn l-isfidi lil Nicolette qatt ma qatgħulha qalbha. Sentejn wara li bdiet taħdem mal-Bank ħadet promozzjoni u ġiet nominata bħala l-Ogħla Rappreżentanta tal-Customer Service. One of the top Premier referrers to lead the “Persons with Disability” workshops is Nicolette, an HSBC Malta employee with profound hearing impairment. Communicational challenges never held Nicolette back. She earned a promotion two years after starting with the bank and was also nominated as a Top Customer Service Representative. “Fortunatament, irnexxieli nattendi l-iskola regolarment anke mingħajr servizz ta’ interpretu li llum hu disponibbli hawn Malta,” spjegat Nicolette. “Is-sena li għaddiet, ġibt id-Diploma fil-Management bl-għajnuna ta’ interpretu, wara li kont għamilt l-A-Level fl-Accounts u l-Economics.” “Fortunately, I managed to attend regular schools, even without the support of the interpreting services that are now available in Malta, Nicolette explained. “Last year, I achieved a Diploma in Management with interpreters’ support, following A-Level certification in Accounting and Economics.” Nicolette overcomes communication challenges though expert use of sign-language and lipreading, and offers her colleagues experience and training into how best to work with customers that have communicational challenges. Nicolette rnexxielha tegħleb dawn l-isfidi ta’ komunikazzjoni grazzi għall-kapaċità li għandha fil-lingwa tas-sinjali u l-qari tax-xufftejn u toffri lill-kollegi tagħha l-esperjenza u t-taħriġ neċċessarju biex tgħinhom jifhmu kif inhu l-aħjar mod biex taħdem mal-klijenti li għandhom problemi ta’ komunikazzjoni. Michael Tabone, Mosta’s branch manager is proud to have Nicolette among his team members. “The feedback we receive about Nicolette’s performance is all so positive. She is a meticulous, hard-working employee who carries her tasks out diligently. I feel confident in assigning her to duties in front office, as I know that she’s a capable and dependable person.” Michael Tabone, il-Manager tal-Bank tal-fergħa l-Mosta, hu kburi li Nicolette tagħmel parti mit-tim tiegħu. “Il-feedback li nirċievu dwar l-effiċjenza ta’ Nicolette waqt xogħolha dejjem kien pożittiv. Hi persuna metikuluża, taħdem ħafna u bieżla. Tajtha l-inkarigu fil-front office għax konvint li hi persuna kapaċi u ta’ fiduċja.” Ranjit Gokarn, is-COO tal-HSBC Malta, iltaqa’ ma’ Nicolette dan l-aħħar fil-fergħa tal-Bank tal-Mosta. “Nicolette għandha personalità miftuħa u affaxxinanti. Hija ta’ eżempju u għandha relazzjoni tajba kemm mal-klijenti kif ukoll mal-kollegi tagħha. Hija persuna professjonali, team-builder u sors ta’ ispirazzjoni għalina lkoll.” page 13 Ranjit Gokarn, HSBC Malta COO, recently met Nicolette at Mosta branch and was delighted to make her acquaintance. “Nicolette has an open, charming personality. She leads by example and truly connects with both customers and colleagues. She is a true professional, a team-builder and a source of inspiration to us all.” HSBC l-azzjonist issue 5 Voluntiera minn tmien kumpaniji jagħmlu CSR Day 2013 suċċess 500 impjegat minn tmien kumpaniji f’ħidma ta’ volontarjat Volunteers from eight corporations make CSR Day 2013 a success 500 employees from eight companies join forces Seba’ istituzzjonijiet ta’ kura ngħataw dehra isbaħ grazzi għal ħidma ta’ volontarjat fil-Jum għar-Responsabbiltà Soċjali Korporattiva (CSR Day). Dan il-jum ikun organizzat kull sena fid-19 ta’ Marzu. Madwar 500 impjegat minn tmien kumpaniji Maltin taw sehemhom f’xogħol volontarju li sar Malta u Għawdex. Dan kien jikkonsisti f’żebgħa, tibjid, manutenzjoni u ġardinaġġ, kif ukoll ħjata ta’ purtieri. Seven caring institutions were renovated thanks to voluntary work carried out on Corporate Social Responsibility (CSR) Day 2013, organised annually on 19 March, with around 500 volunteers from eight Maltese companies taking part in aid of caring institutions across Malta and Gozo. The work consisted of various chores such as gardening, maintenance works, painting and whitewashing as well as sewing of curtains. L-impjegati ta’ Arrow Pharma u ta’ HSBC Malta wettqu xogħol flimkien f’Dar Fra Diegu, il-Ħamrun; l-impjegati ta’ Deloitte ħadmu fid-Dar Qalb ta’ Ġesù f’Santa Venera; dawk ta’ Farsons Group għenu f’Dar il-Wens fil-Kalkara, filwaqt li l-impjegati ta’ Tumas Group ħadmu f’Dar Merħba Bik f’Ħal Balzan. Il-voluntieri minn Munich Re u MSV Life taw sehemhom flimkien fiċ-Ċentru Terapewtiku tal-Caritas f’San Blas, filwaqt li l-impjegati ta’ Vassallo Group iffukaw ħidmiethom filFondazzjoni St Jeanne Antide f’Ħal Tarxien. Arrow Pharma and HSBC Malta employees teamed up at Fra Diegu Home in Ħamrun; Deloitte employees carried out works at Dar Qalb ta’ Ġesu’ in Santa Venera; Farsons Group at Dar il-Wens in Kalkara; Tumas Group at Dar Merħba Bik in Balzan; Munich Re and MSV Life joined forces at Caritas Therapeutic Centre in San Blas; while employees from Vassallo Group focused their efforts at St Jeanne Antide Foundation in Tarxien. F’Għawdex, grupp ta’ voluntiera minn HSBC Malta wettqu ħidma fl-Arka Respite Centre. Il-Jum għar-Responsabbiltà Soċjali Korporattiva kellu l-appoġġ ukoll tal-Junior Chamber International, l-Ordni Sovrana Militari ta’ Malta, Red Cross Malta u l-Assoċjazjoni Internazzjonali tal-Pulizija. In Gozo, a group of volunteers from HSBC Malta also worked away at Arka Respite Centre. CSR Day 2013 also received support from Junior Chamber International, the Sovereign Military Order of Malta, Red Cross Malta and the International Police Association. L-Aġent President ta’ Malta Dolores Cristina, l-Arċisqof Paul Cremona u l-Ministru għad-Djalogu Soċjali, Affarijiet talKonsumatur u Libertajiet Ċivili Helena Dalli żaru l-voluntieri u rringrazzjawhom ilkoll għall-impenn u d-dedikazzjoni tagħhom lejn din il-kawża ġusta. The volunteers were paid a visit by Her Excellency Acting President of Malta Dolores Cristina, His Grace the Archbishop Paul Cremona, and Hon. Minister for Social Dialogue, Consumer Affairs & Civil Liberties Dr Helena Dalli, who thanked all volunteers for their commitment and dedication towards this worthy cause. Il-Ministru Dalli esprimiet l-apprezzament tagħha għall-ħin u l-enerġija li l-kumpaniji parteċipanti u l-impjegati offrew għallJum ir-Responsabbiltà Soċjali Korporattiva ta’ din is-sena. Hi qalet li apparti milli tippromwovi l-volontarjat, inizjattiva bħal din hi fiha nfisha avveniment ta’ team building. Hon. Dr Dalli expressed her appreciation for the time and energy that the participating companies and staff members put into this year’s CSR Day and said that apart from promoting volunteering, such an initiative was in itself a team building event. page 14 HSBC l-azzjonist issue 5 HSBC Malta u l-MCAST f’ġurnata speċjali għarresidenti tax-xelters tal-vjolenza domestika f’Jum il-Mara HSBC Malta and MCAST treat domestic violence shelter residents to a day of pampering on Women’s Day Bħala parti miċ-ċelebrazzjonijiet tal-Jum Internazzjonali tal-Mara, kien organizzat nofstanhar ta’ terapija tas-sbuħija u rilassament għan-nisa residenti fix-xelters tal-vjolenza domestika. A morning of relaxation and beauty therapy was organised for women from the domestic violence shelters as part of International Women’s Day celebrations. Waqt din l-attività, organizzata mill-Fondazzjoni HSBC Malta u l-Istitut tas-Servizzi Komunitarji tal-MCAST b’kollaborazzjoni mal-Banking on Women (BoW) u l-Kumitat għad-Diversità u l-Inklużjoni tal-HSBC Malta, dawn in-nisa ngħataw varjetà ta’ terapiji ta’ rilassament u ta’ sbuħija, fosthom servizzi ta’ qtugħ tax-xagħar, facials, makeovers u hairstyling. The event, organised by the HSBC Malta Foundation and the MCAST Institute of Community Services in collaboration with Banking on Women (BoW) and HSBC Malta’s Diversity & Inclusion Committee, treated the ladies to a variety of relaxation and beauty therapies, including facials, makeovers, haircuts and hairstyling. In-nisa minn Dar Merħba Bik, Dar Qalb ta’ Ġesù, Dar Tereża Spinelli u l-Aġenzija Appoġġ, kif ukoll dawk li qed jirċievu appoġġ mill-Fondazzjoni St Jeanne Antide u l-Prison Fellowship irċevew dawn it-trattamenti b’xejn mill-lecturers u l-istudenti tal-Istitut tasServizzi Komunitarji tal-MCAST, filwaqt illi użaw prodotti mogħtija minn Beauty Imports, Extremes Trading u Beauty Centre. Matul il-ġurnata ngħataw hampers b’rigali, li nxtraw bl-għajnuna ta’ The Body Shop. Il-prinċipji tal-Jum Internazzjonali tal-Mara huma inkorporati fil-viżjoni tal-HSBC għall-iżvilupp tal-karriera tan-nisa. F’konformità ma’ dan l-impenn, il-Bank qed joffri policies u attivitajiet, bħal workshops, seminars u mentoring, maħsuba speċifikament biex jipprovdu għajnuna lill-impjegati nisa. Women from Dar Merħba Bik, Dar Qalb ta’ Ġesù, Dar Tereża Spinelli and Aġenzija Appoġġ, as well as those receiving support from St Jeanne Antide Foundation and Prison Fellowship received free treatments by lecturers and students from the MCAST Institute of Community Services, using products donated by Beauty Imports, Extremes Trading and Beauty Centre. Gift hampers, purchased with support from The Body Shop, were given out on the day. The principles of International Women’s Day are encompassed within HSBC’s vision for women’s career development. In line with this commitment, the bank offers specialised policies and activities, such as workshops, seminars and mentoring geared specifically towards supporting its female employees. L-HSBC jorganizza festivitajiet għat-tfal anqas privileġġjati Fl-iżvilupp u l-kwalità ta’ ħajja tat-tfal, avvenimenti soċjali jistgħu jkunu importanti daqs attivitajiet edukattivi. Dan il-festin tal-Karnival hu wieħed mill-inizjattivi li permezz tagħhom il-Fondazzjoni HSBC Malta tferraħ lit-tfal minn residenzi madwar Malta, filwaqt li tgħinhom biex iħossuhom parti mill-ġrajjiet ta’ madwarhom. Dan intqal miċ-Chairperson tal-Fondazzjoni HSBC Malta Catherine Gonzi, li ngħaqdet ma’ aktar minn 300 tifel u tifla għall-festin. Waqt il-festin, it-tfal ħadu pjaċir jilagħbu, jiżfnu u jkantaw flimkien mal-artisti u l-animaturi ferrieħa. HSBC Malta Foundation hosts carnival party for disadvantaged children Social events are as important as educational activities to a child’s overall development and well-being. The Carnival party, organised annually by the HSBC Malta Foundation, is just one of the ways through which the Foundation treats disadvantaged children in homes while also helping them feel more involved in ongoing events. This was stated by the Foundation Chairperson Mrs Catherine Gonzi who joined more than 300 children during the party. Coming from homes and caring organisations across Malta, the children were kept amused by professional entertainers as well as makeup artists. During the party, children enjoyed themselves by playing, singing and dancing with the lively animators and performers. page 15 HSBC l-azzjonist issue 5 Brian Robertson, Kap Eżekuttiv tal-HSBC Bank plc, li hu wkoll Direttur Maniġerjali talGrupp HSBC Holdings plc u membru tal-Bord Maniġerjali tal-Grupp, inħatar fuq il-Bord tad-Diretturi tal-HSBC Bank Malta p.l.c. bħala Direttur Eżekuttiv. Din il-ħatra hi suġġetta għall-approvazzjoni regulatorja. Bħala Kap Eżekuttiv tal-HSBC Bank plc, Robertson hu responsabbli għall-ħidma kollha tal-Grupp fir-Renju Unit u l-Ewropa Kontinentali. Robertson hu wkoll iċ-Chairman tal-HSBC Life (UK) Limited u Direttur talHSBC Bank Bermuda Limited. Għal dawn l-aħħar 38 sena, Robertson ħadem fi ħdan il-Grupp HSBC. Għandu esperjenza internazzjonali estensiva, peress li ħadem fil-Lvant Nofsani, Hong Kong, fl-Istati Uniti, fir-Renju Unit u l-Kanada. Kap Eżekuttiv tal-HSBC Europe jinħatar fuq il-Bord talHSBC Malta Fuq il-Bord tal-HSBC Malta hu qed jinħatar minflok Peter William Boyles, li se jtemm il-kariga tiegħu bħala Direttur Eżekuttiv tal-HSBC Malta b’effett mill-5 ta’ Marzu 2013. Boyles għadu kemm inħatar Kap Eżekuttiv talHSBC Group Global Private Banking. As CEO of HSBC Bank plc, Mr Robertson is responsible for all the Group’s operations in the United Kingdom and Continental Europe. Mr Robertson is also Chairman of HSBC Life (UK) Limited and a Director of HSBC Bank Bermuda Limited. Mr Robertson has been with the HSBC Group for 38 years and has extensive international experience, having worked in the Middle East, Hong Kong, USA, the United Kingdom and Canada. He succeeds Mr Peter William Boyles on the HSBC Malta Board. Mr Boyles stepped down from his position as Executive Director of HSBC Malta with effect from 5 March 2013 following his appointment as Chief Executive Officer of HSBC Group Global Private Banking. Iċ-Chairman tal-HSBC Malta Albert Mizzi qal: “F’isem il-Bord, nixtieq nieħu din l-opportunità biex nirringrazzja lil Peter għallkontribuzzjoni siewja li ta lill-Bank tul dawn l-aħħar tliet snin. Fl-istess waqt, qed inħabbru l-ħatra ta’ Brian Robertson li ser ikun qed jieħu postu. Il-karriera distinta ta’ Brian fi ħdan il-Grupp HSBC ser tippermettilu li jwassal l-esperjenza estensiva tiegħu biex jiffaċilita t-tkabbir tal-HSBC Malta, jgħin biex tiżdied il-konnettività tal-Bank fi ħdan il-Grupp HSBC, u jagħti xejra aktar internazzjonali lin-negozju tal-HSBC Malta.” Robertson qal: “Jien qed inħares `il quddiem biex naħdem mat-tim f’Malta. Għal dawn l-aħħar 14-il sena, HSBC Malta kompla jikber u jissaħħaħ. Bi franchise domestiku b’saħħtu u b’rieda biex jikber internazzjonalment, l-HSBC Malta qiegħed f’pożizzjoni tajba ħafna biex jibbenefika millopportunitajiet li grupp globali bħall-HSBC jista’ joffri.” Mr Brian Robertson, Chief Executive Officer of HSBC Bank plc, a Group Managing Director of HSBC Holdings plc and a member of the Group Management Board, has been appointed to the Board of Directors of HSBC Bank Malta p.l.c. (‘HSBC Malta’) as an Executive Director, subject to regulatory approval. HSBC Malta Chairman Albert Mizzi said: “On behalf of the Board, I take this opportunity to thank Peter for his enormous contribution to the bank over the past 3 years. And we are delighted to announce the appointment of Brian Robertson succeeding him. Brian’s distinguished career within the HSBC Group will allow him to bring his extensive experience to facilitate HSBC Malta’s growth, helping to increase the bank’s connectivity within the HSBC Group and internationalise its business.” HSBC Europe CEO joins HSBC Malta Board Mr Robertson said: “I look forward to working with the team in Malta. For the past 14 years, HSBC Malta has been growing from strength to strength. With a strong domestic franchise and an appetite to grow internationally, HSBC Malta is well placed to benefit from the opportunities that a global group like HSBC has to offer.” I-HSBC jimmodernizza l-fergħa ta’ Ħaż-Żabbar HSBC refurbishes Żabbar Branch Il-fergħa tal-HSBC f’Ħaż-Żabbar dan l-aħħar kienet immodernizzata u issa saret waħda mill-fergħat tal-Grupp li tissodisfa l-istandards il-‘Fergħa tal-Futur’. Il-fergħa kienet rinovata b’mod estensiv għal dehra ġdida u tinkludi ħames uffiċċji ġodda u spazju bi privatezza mtejba għal żewġ konsulenti. Il-fergħa issa għandha wkoll żewġ magni tal-ATM bl-aħħar teknoloġija, kif ukoll Magna għad-Depożitu, aċċess għall-internet bi skrivanija privata, u aċċess dirett għaċ-Ċentru ta’ Kuntatt tal-HSBC. L-impjegati tal-HSBC f’Ħaż-Żabbar, immexxija minn Julie Bonnici u Sandra Cassar, irċevew taħriġ apposta dwar il-prinċipji ċċentrati fuq il-klijent. page 16 HSBC Malta’s branch in Żabbar has been refurbished and now meets the HSBC Group Branch of the Future standard. The Branch has received a major make-over and features a revamped layout with five new office spaces and two counsellor positions with improved privacy. The Branch has also been fitted with two latest technology Automated Teller Machines (ATMs), which offer the same high quality functionality and improved accessibility as is available in HSBC branches throughout the world. Also available are a selfservice Deposit Machine, an internet kiosk with a private desk and direct access to HSBC’s contact centre. Like other employees working in newly refurbished branches, HSBC Żabbar employees, led by Julie Bonnici and Sandra Cassar, have undergone new training on customer centric principles to tie in with the global concept of the new HSBC branch design. HSBC l-azzjonist issue 5