Art by Stephany Anderson of MRC artW orks

Art by Stephany Anderson of MRC artWorks
Letter from the CEO and Board Chair
The close of each year provides the opportunity to reflect upon the challenges we have
overcome, the progress we have made in accomplishing our goals and objectives, and
ultimately, fulfilling our mission. It is a time to draw upon the experiences of the past,
and lay the foundation for our organization’s future. Like many non-profit organizations,
over the past fiscal year we have encountered budget reductions, yet continued to excel,
deliver high quality services and impact lives. Limited financial resources drive us to explore
innovative solutions in how we structure our operations and programs, increase efficiencies
and deliver positive outcomes.
As we move our organization forward, it is important to adopt the perspective the problems
placed before us provide areas of opportunity to become more creative, and ultimately
rise to the occasion. Over this past year we have successfully restructured several of our
staff positions and implemented internal business process improvements. These initiatives
enabled us to ensure sustainability and high levels of productivity during financially
challenging times. As we make these adjustments, we continue to keep our sights on our
mission to encourage and support individuals living with a disability to achieve their fullest
potential through employment, skill-building and active community involvement. As you
read the stories of personal accomplishment within this report, I trust you will be inspired
by the mission-fulfilling successes of the people we serve.
We express our sincere gratitude to all those who contribute to the ideals we strive
for including our Board of Directors, our staff, our donors, our partners and funding
sources within our local community, and the businesses and organizations providing
paid work for the people we serve, whether within our facility or their place of
operation. Over the next year we are committed to growing and developing our
staff and Board of Directors, cultivating our partnerships, and continuing to strive
for excellence in the work we are performing to enable the people we serve to
achieve their fullest potential. It is an honor and privilege serving on behalf of MRC
Industries, Inc., as we work together to transform lives.
Chris Zeigler
CEO
2013
MRC Board
David Buskirk, Chair
Dan Scheid, Vice-chair
J.D. Kalleward, Secretary
Anne Summerfield, Treasurer
Judy Moore
Jamie Bos
Tom
Stanek
Laura Eller
Jeff
Swenarton
Jennifer Hauschild
Christopher Terkos
Ernest Lanier
Doris Vlietstra
Marilyn Lenox-Bosma
Jim McGowan
David Buskirk
2013 Board Chairman
The McKercher Rehabilitation Center was founded in the
1940’s by a group of parents who took the initiative to
provide alternatives for their disabled children. Incorporated in
1969, we changed our name to MRC Industries, Inc. in order
to provide a professional business image. MRC has evolved
into a non-profit agency that delivers innovative and diverse
services.
MRC Industries, Inc. serves individuals with:
• Developmental or intellectual disabilities
• Traumatic brain injuries
• Mental illness
• Physical disabilities in conjunction with developmental
or intellectual disabilities or mental illness
ABOUT
MRC
MRC serves approximately 700 people each year with the philosophy that every person is
unique, valued and entitled to be treated with respect and dignity. This philosophical framework results in programs
and services focused on an individual’s needs, desires,
strengths and abilities.
MRC’s Mission
To encourage and support individuals living
with a disability to achieve their fullest potential
through employment, skill-building and active
community involvement.
MRC’s Vision
To be the provider of choice for individuals and
employers through continuous improvement,
innovation and leadership.
MRC’s Values
At MRC Industries, Inc. we exemplify these values:
• Accountability
• Commitment
• Compassion
• Diversity
• Integrity
• Professionalism
• Respect
MRC Employees
Ruth Barrett
Kathleen Barry
Mildred Baskers
Stacey Basore
David Bello
Ed Bigelow
Emily Black
Caitlin Rose
Boonenberg
Angela Bowman
Charles Burgess
Amy Burtis
Ellen Bush
Shawn Cahill
Christine Clark
Richard Clinton
Evelyn Collins
David Corradini
April Davenport
Timothy Deibel
Vivian Dobbins
Amanda Durnell
Katherine Dyer
Rachel Eaton
Danielle Fales
Ashley Fisk
Mary Fortney
Kurtis Fraaza
Dolores Maximiana
Frampton
Dennis Frey
Jonathan Frey
Evia Gardner
Dawn George-Bowen
Sylvia German
Tyler Gilland
Jeanne Glerum
David Greenquist
MRC Industries, Inc. offers three programs serving
individuals in greater Kalamazoo:
• The McKercher program provides employment
opportunities, skill building, and other services to
individuals living with developmental or intellectual
disabilities or traumatic brain injury. The artWorks
program downtown on the mall includes a retail store,
gallery and working studio, and serves as an extension
of the McKercher program.
• The Pathways clubhouse program provides employment
opportunities, skill building and other services to
individuals living with mental illness.
• The Bridgeways program provides case management and
support services for individuals who are diagnosed with
mental illness and co-occurring disorders.
Kristine Grinder
Margie Guthrie
Jodi Harris
Jennifer Hart
Julia Hepner
Catherine Hershberger
Mary Hovenkamp
Alexandre Hudson
Andrew Johnson
Linda Kelly
LeeAnn Knapp
Sharon Krusinga
Frankie Lang
Donetta Lawther
Lisa Mallwitz
Sadie Malmgren
Nancy Marttila
Annie McKay
Kimberly McLeod
Margaret Miller
Rubi Moore
Petra Morey
Patricia Murphy
Ann Nurrie
Virginia Padella
David Parkhill
Beth Patterson
Jacqueline Polishak
Tina Robbins
CJ Schmiege
Douglas Schroeder
Bonnie Sexton
Patricia Shapton
Autumn ShroyerOsborn
Phyllis Sirrine
Paul Slager
Heidi Sluyter
Jeff Spears
Cory Stanton
Nicole Stieber
Angela Thompson
Tyrone Thrash
Brian Van’ t Hof
Renee Van Wormer
Becky VanDelfzijl
Angela Vanover
Lexi Wagner
William Walker
Ursula Weese
Pamela Wiessner
Austin Wiggins
Carol Wimmer
Alona Wood
Valarie Wood
Vonda Yarzebinski
Christine Zeigler
Janette Zelasko
Transforming Dreams into Reality
Tracy Gay has been attending the MRC program since 2000. She
enrolled in the McKercher program because she was seeking a
vocational opportunity and desired to complete work she could be
proud of. Tracy started the program with those goals in mind and has
traveled a straight road toward her dreams.
“I really like my job and making friends. The goals I work on help
me to make money, stay healthy, and work as part of a team,”
explains Tracy.
Nikki Stieber, one of Tracy’s Job Coaches, discusses how Tracy is a
positive reflection of MRC no matter what her job, “Everywhere
Tracy goes she leaves an imprint.” says Nikki. “Tracy has such high
energy and wants to get everything done. She could bring anyone
out of a bad mood with her energy and great personality.”
Tracy’s journey through the MRC program enabled her to
experience all of the options that the program has to offer. Tracy
began taking classes that helped her to fine tune her vocational
skills which included health and wellness and team work. She then
began working on an MRC work crew and honed her skills even
further by working with a team in the community. Tracy was one
Tracy Gay with McKercher Job Coach, Nikki Stieber
of the first individuals who was able to work on a
difficult assembly job with multiple steps and a high
placement of importance on quality. She had been a
star performer on all of these opportunities, and as a
result, has demonstrated readiness for placement in
competitive employment in the community.
Tracy’s variety of jobs, activities, and tasks at MRC
helped prepare her for employment, and she
has been assigned to work with an Employment
Training Specialist at MRC to identify opportunities
in the community. “MRC has helped me to be
organized, do a good job on my work, and make
friends,” states Tracy.
When asked what makes her keep coming back to
MRC Tracy stated, “I have made good friends and
learned a lot of good skills. I am proud of myself
and want to always be able to take care of myself.”
CJ Schmiege – Connecting our Mission with Business Client Needs
environment, this was the first time she had experienced the mission-fulfilling rewards of exercising her
talent to generate employment for individuals with
disabilities.
CJ now serves as MRC’s Business Consultant with
primary responsibility for developing in-house
contract business at the McKercher facility. She
evaluates opportunities for the people we serve, and
at the same time, assesses the unique needs of our
business customers. The types of work opportunities
CJ seeks out include assembly services, kitting,
packaging and repackaging, rework, corrugated
partitions and other production-related services.
When CJ Schmiege started as a sales representative with MRC
Industries, Inc. in October 2012, she brought with her a diverse and
relationship-oriented sales background. After serving in a corporate
When CJ arrived at MRC, one of her first goals was to
develop relationships with existing clients and then
subsequently she expanded to cultivating new connections and promoting awareness. Through this learning
experience, she discovered just how special MRC was.
Emerging as a Shining Star
Sherry Lewis started with the MRC BridgeWays Case
Management Program in 2008. When her case
manager referred her to MRC Pathways Supported
Employment Services in 2009, she had 2 goals in
sight: to obtain her GED and secure employment.
Sherry admits that she was reluctant as she struggled
with simply getting herself out of the house. She
didn’t have the strength or energy to reach her goals
on her own. Sherry found herself sleeping all the
time and was worried that she couldn’t work as she
hadn’t been employed in over 10 years.
Once she started working with her Employment
Training Specialist (ETS) at Pathways, it made a
significant difference that became a turning point
in her life.
“She helped me realize that the community
isn’t as scary as I thought. She believed in
my potential and helped me raise my selfesteem, motivated me, helped me feel more
independent, and helped me find a job very
quickly,” states Sherry.
Through the job seeking process, Sherry obtained
her own job in the community working for a local
school district in their food service department.
She credits MRC Pathways staff for being very
helpful, supportive and a critical part of her
success with maintaining her employment.
“My life is much better now as I live a healthier
lifestyle. People now believe in me. My employer
tells me how valuable I am and that they don’t
want to lose me. I love working with the children,“
states Sherry.
In addition to her Employment Training
Specialist, she credits her peer support specialist
from BridgeWays, Jodi Harris, for being part of
her success.
“Sherry has come a long way. With
encouragement, she began attending MRC
Pathways and going out in public more. She
has tons of energy and a strong work ethic.
When Sherry encounters problems, she
finds a way to deal with them when others
would have given up,” states Jodi.
Sherry Lewis and BridgeWays Peer Support Specialist, Jodi Harris
CJ states, “This was the first time I had the privilege
of working with individuals with disabilities, and
employment with MRC Industries, Inc. served a
greater purpose than the corporate sales positions
I held in the past.”
Through her position as a Business Consultant,
CJ enjoys most the mutually beneficial rewards
of creating opportunities for individuals with
disabilities through in-house production work
and meeting the unique and diverse needs of our
business customers.
CJ explains, “The business generated provides the
people we serve the means to achieve their potential
through employment. It also provides them with
tremendous pride. They achieve a sense of gratification
when they accomplish their daily goals, and are excited
about each of the customers they perform work for.”
MRC Industries, Inc. serves a wide range of business
customers including Fortune 500 companies, non-
The importance of work for Sherry in
her recovery process should not be
understated as she feels it has given her
something important to do and look
forward to. Work has turned her life
around, and was a crucial part of her
recovery journey.
profit organizations, sole proprietorships, educational institutions
and government agencies. MRC Industries, Inc. strives to
identify mutually beneficial relationships that meet the needs of
the individuals we serve and the unique needs of our business
customers. We are flexible and adaptable, and work hard to
accommodate our business clients’ deadlines and deliver excellent
quality and service.
“In many cases, our solutions have saved our business customers
a lot of money,” states CJ.
When asked about her greatest accomplishment, CJ shared,
“We recently brought in a contract for a major manufacturer in
the automotive industry that provided steady employment, and
enabled MRC to put a large number of the individuals we serve to
work. It also trained them in developing new skills.”
This opportunity provided tremendous impact in that it enabled
MRC to carry out its mission through providing both paid
employment and skill building, while at the same time engaging
a large number of the people we serve.
2012–2013
DONORS
Financial Statement Information
Matthew S. Alves
Nancy J. Ausema
Lynda S. Bauckham
Peter Blickle
Mr. and Mrs. Robert Bodzianowski
Marilyn Lenox-Bosma and Garret
Bosma
John P. Bresnahan
Dorothy E. Brooks
Eileen W. Buckley
Ruth Collins
Joanne Collins
Nanette P. and Bruce L. Davis
Jean DeMott
David C. Dunstone
Thomas N. and Nancy L. Edmonds
Laura Eller
Katherine Flack
Jason Gainsley
Charles A. and Julie R. Geenen
Sharon A. Glaser
Kelly Grace
Sue Grinder
Rochelle V. Habeck and H. Allan Hunt
Jennifer Hauschild
Mildred Hedrick
Gregory J. and Becki E. Heeres
Ralph, Billie, and Sherrie Herrick
Ed and Ginnie Hessler
Lois J. Heuchert
Sarah Hill
Theresa V. Hluchyj and Richard J.
Roosenberg
Ron and Fran Hoard
Hoekstra Roofing Company
Gerald and Rosalind Hoppe
Thomas and Brigitte Huff
Scott Hunter
Kalamazoo New Car Dealers
Association
James D. and Beth Kalleward
Mary Kehyari
Timothy A. Kieffer and Nicholas B.
Graham
Tom and John Kingsley
Knights of Columbus Bishop Alfred J.
Markiewicz Council, No. 1616
Joyce M. Kubiski
Ernest Lanier
Jim and Sue Lewis
Robyn E. Logelin
LVM Capital Management, LTD.
Seth and Maria Malin
Lisa Mallwitz
David McCarthy
Jim McGowan
Kristin McKinney
Brian Stephen Mendonca
Jeffery Moore
Judy Moore
Petra Morey
Vi Murphy
Kathryn T. Nash
Laura Newman
Rhonda Newman
Ross Northam
Edward and Ruth Ossewaarde
Kelly Parkhill
Jeff Patton
Robert J. Perry
PNC Oshtemo Campus Employees
Peter S. Pryson
Raymond James Financial
Rita A. Rifenberg
James H. and Diane L. Rikkers
Richard K. Schaper
James T. and Vickie A. Schaper
Daniel and Laura Scheid
Larry and Marilyn Schlack
Evelyn Schmidt
Connie Scott
Bonnie Sexton
Christopher J. and Katherine K. Shook
Dale and Debbie Shugars
David Singer
Amy Snow
Social Charity Circle of Kalamazoo
Ronald Spencer
Joe and Gloria Spoerl
Tom Stanek
James Stordahl and Melody Nedrud
Jeff Swenarton
Elaine V. TenBrink
Christopher Terkos
Roger E. and Marsha L. Tuinier
Doris and Harold Vlietstra
William J. Walker
Alice E. Wall
Joseph and Holly Walls
Thomas E. Nehil and Gail L. Walter
Richard Westerman
Pam Wiessner
Alona Wood
Theodore J. Woodard
Sue Wright
Chris Zeigler
Tom Zwiep
Memorial/
Honor Gifts
In Honor of Mary Ann Fleck
Clinton and Helen Fleck
In Memory of Elisabeth Augustins
Vera Fielding
In Memory of Geri Botticher
Ron and Fran Hoard
In Memory of Amorsnio R. Cillan
Lauretta R. Cillan Chung
In Memory of Wayne Julien
David Fisher
In Memory of Jean Linden
Woody and Gloria Bartelt
Judy Moore
Dennis and Susan Yetter
(Our fiscal year is from October 1 through September 30)
Fiscal Year
2012-132011-12
Support and Revenue
Community Mental Health Services $2,969,178 United Way of the Battle Creek
and Kalamazoo Region
134,384 Service Fees - other
29,351 Contributions and Grants
244,151 Net Contract Revenue
498,769 Investment Income
233,698 Miscellaneous
21,319 $3,408,232
134,384
44,055
118,887
514,176
282,332
37,378
$4,130,850 $4,539,444
Total Revenue
Expenses
Staff Salaries and Benefits
Consumer Salaries and Benefits
Agency Expenses
Depreciation
$2,978,640 289,582 840,426 130,368 $3,131,703
290,656
992,009
122,645
$4,239,016 $4,537,013
Total Operating Expenses
Total$(108,166) $2,431
Program Outcomes
Fiscal Year 2012-13
McKercher
Consumers Served (unduplicated)
209 Organizational Employment
152 Community Supports
135 Community Employment
65 artWorks
52 Satisfaction90%
Pathways Clubhouse
Total Members Served (unduplicated)
Clubhouse only
Employment only
Clubhouse and Employment
Satisfaction – Clubhouse
Satisfaction – Employment
182 91 8
83 98% 93%
BridgeWays Case Management
Consumers Served
284 Satisfaction100%
Grants/Special Gifts
Greenleaf Trust
Irving S. Gilmore Foundation
Jim Gilmore, Jr. Foundation
Kalamazoo Community
Foundation
Perrigo
Prince of Peace Lutheran Church
Pfizer Foundation Matching
Gifts Program
Pfizer, Inc.
Zeigler Automotive Group
A+ Nursing, Inc.
AAA Med
Access Breast Cancer Screenings
Affirmations
Airpower America, Inc.
Alpha Promotional Products, Inc.
Alumilite Corporation
Ameriprise Financial
David Anderson
Applied Industrial Technologies
Approved Fire Protection
ARCpoint
Art Etc.
Arvco Container Corporation
Auto-Owners Insurance
Gloria Badiner
Berends, Hendricks, Stuit
Insurance Agency
Big Apple Bagel
Borgess Medical Center
Borgess Navigation Center
Borroughs Corporation
Brain Balance Center
Bravo Systems Inc.
Briarfield Farm Sanctuary
Briarwood Valley Dentistry
Bronson Healthcare Group
Buist Electric
Burger King
David Buskirk
Camp Fido
Chartwells School Dining Services
Chemical Bank
CTS Telecom
Committee to Elect Bobby Hopewell
Communities in Schools
Community Healing Center
Community Living Options
Consumers Credit Union
Leroy Crabtree
CSM Group
Cuff Sports
D&W Fresh Market
2012–2013
COMMUNITY
PARTNERS
Dale Shugars Prenatal
and Children’s
Health Care Fund
Danford Creek Condominiums
Data Guardian Kalamazoo
Disablity Network Southwest
Michigan
Dunshee Body and Frame, Inc.
Envirologic
Fair Housing Center of Southwest
Michigan
Farm N Garden
Paul Flickinger
Flowserve Corporation
Fontana Chamber Arts
Foods Resource Bank
Gazelle Sports
Girl Scouts Heart of Michigan
Goodwill Industries of Southwestern
Michigan
Gordon Water Systems
Great Wall Restaurant
Green Bay Packaging
Hackett Catholic Central High
School
Ross Hamilton
Harding’s Marketplace
Healthcare Midwest
Heartland Health Care Center
Heritage Community of Kalamazoo
Home Builders Association of
Greater Kalamazoo
Hospice Care of Southwest
Michigan
Housing Resources, Inc.
HRM Innovations, LLC
Hycorr LLC
ImageStream
Imperial Beverage Company
InForm Architecture, PLC
Institute for Massage Education
Intentional Yoga
InterAct of Michigan
International Brotherhood of
Electrical Workers
International Paper
J.D. Byrider
J.M. Wilson
Just Good Food
Kalamazoo Area Runners
Kalamazoo Christian School
Association
Kalamazoo Community Mental
Health and Substance
Abuse Services
Kalamazoo County Transportation
Authority
Kalamazoo Deacon’s Conference
Kalamazoo Federal Building (GSA)
Kalamazoo Gay and Lesbian
Resource Center
Kalamazoo Gospel Mission
Kalamazoo Historic District
Commission
Kalamazoo Human Resource
Management Association
Kalamazoo Junior Symphony Society
Kalamazoo Loaves & Fishes
Kalamazoo Mechanical, Inc.
Kalamazoo People’s Food Co-op
Kalamazoo River Cleanup Coalition
Kalamazoo River Valley Trail
Kalamazoo Valley Habitat
for Humanity
Kal-Blue
Kalleward Group
Kate’s Korner Kupboard
Kellermeyer Bergensons Services
Loretta Kelley
Ken’s Historic Restoration
Keystone Community Bank
Kreis, Enderle, Hudgins,
and Borsos, P.C.
Lending Hands of Michigan, Inc.
Life EMS
Lincoln Financial Group
Little Caesars
David Lundquist
Luzon-Argonne Veterans Club
Post 827
M&M Motor Mall
Mall City Container, Inc.
Charles E. Martell, PC
McDonald’s Restaurant
Meals on Wheels
Michael R. Schroeder, D.D.S.
Michigan Fiber Festival, Inc.
Midwest Collision Center
Ministry With Community
MLive Media Group
Montessori School
National Nail Corp
Neighborhood Cleaners
New Year’s Fest
Noodles and Company
North Presbyterian Church
Oshtemo Township
Oshtemo United Methodist Church
Park Village Pines
Natalie Patchell
Pine Rest
Pineview Greenhouses LLC
Portage Northern High School
Prein&Newhof
Pretty Lake Vacation Camp
Quality First International
Recovery Institute of Southwest
Michigan, Inc.
Residential Opportunities, Inc.
Richard A. Oppenlander
D.D.S., P.L.C.
Rose Street Advisers, LLC
Schupan & Sons, Inc.
Seat n Sleep
ServiceMaster of Kalamazoo
Shalom Incorporated
Sojourner House
SPCA of Southwest Michigan
Special-Lite Inc.
Spine Physical Therapy
State Farm Insurance
Steensma Lawn and Power
Equipment
StructureTec Group
Stryker Corporation
Stuart Avenue Inn
Stulberg International String
Competition
Superior Colour Graphics
Superior Imaging Printmill
Susan G. Komen, Southwest
Michigan Affiliate
Talmer West Bank
Texas Corral
The Back Place
The Business Round Table
The Canopeum, Inc.
The Looking Glass Child Care
The Technology Pool
Thornapple Creek Golf Club
Trident Realty, Inc.
Trout Unlimited
Two Men and a Truck
United Container Company
United HealthCare Services, Inc.
Jack Urban
Volunteer Kalamazoo
W.E. Upjohn Institute for
Employment Research
Walgreens
Allen Webb
Wellspring/Cory Terry & Dancers
West Michigan Appraisal
Service, Inc.
West Michigan Cancer Center
Wiggles, Waggles & Tails, LLC
WLLA TV 64
Workforce Strategies, Inc.
WVFM, FM 106.5
YMCA of Greater Kalamazoo
Zeigler Automotive Group
MRC Industries, Inc.
2538 S. 26th Street
Kalamazoo, MI 49048
For questions and comments,
please contact the Community
Relations Department at
269-343-0747 or
mrcpr@mrcindustries.org
www.mrcindustries.org