to Our Capital Campaign Brochure

STARS Capital Campaign
Contributing
To
a healthier community
TM
www.resourcecenter.org/stars
Sys·tem - noun : a group of related
parts that move or work together
message from
THE CAMPAIGN chairs
As a local physician and the parent of a daughter
with a developmental disability, I know firsthand the
critical role The Resource Center plays in our County’s health
care delivery system. The Resource Center is one of the few
local providers that accept new Medicaid patients for primary care
and dental services. If not for TRC, thousands of people would not
have access to quality medical care locally. TRC’s commitment to meeting
the needs of the underserved population will be made easier by the
implementation of its broad-scale system integration. Because of the wide
variety of services that TRC offers, the organization is well-positioned to thrive in this new era of
health care that puts a premium on delivering improved health outcomes at a lower cost.
Todd Jacobson, M.D., Co-Chair, STARS Capital Campaign
As managing director at a local financial services agency, I can attest to the important
role The Resource Center plays in our County’s economy. With a payroll of more than 1,600
employees and an operating budget approaching $96 million, The Resource Center is an
economic powerhouse. TRC’s annual economic impact exceeds $200 million. As a health care
provider, The Resource Center’s impact on the community is incredible. More than 15,000 area
residents utilize TRC’s services, a number that represents more than 10 percent of the County’s
population. Through the STARS initiative, The Resource Center will be able to meet the health
care needs of even more people while ultimately spending less money in delivering that care.
Randy Ordines, Co-Chair, STARS Capital Campaign
message from the Executive Director
As a comprehensive community-based organization committed to meeting the life needs of individuals with disabilities,
as well as the health care needs of thousands of local residents, The Resource Center has been making a real difference
in people’s lives since 1959. Because The Resource Center provides a variety of critical services, such as primary care,
dental care, counseling and psychiatric care, social work, and employment assistance, our
organization is uniquely positioned in these challenging times of system reform to be able to
utilize so-called “social determinants” or critical life elements, that lead to wellness as well as
social and economic self-sufficiency and success.
Through the STARS Project, The Resource Center will be able to address each person’s needs along
a five-point spectrum of key dimensions: basic needs, family stability, employment/community
involvement, physical health, and emotional health. This coordinated approach to providing care
and supports will result in a healthier community as individuals receive the assistance they need
to maximize their potential within each of the key life dimensions, and empower themselves and
their families to achieve their aspirations. While we’re excited at the prospect of STARS, we will need our community’s
help in fully implementing this plan. We invite you to read and learn more about this exciting initiative and to join us
on our journey toward a brighter future for all of us.
Paul Cesana, Executive Director, The Resource Center
1
A Fragile Community
Trans·for·ma·tion - noun : a complete change
in something’s appearance, form, etc.
A thriving community starts with a healthier community.
Limited access to healthcare is not only a national and state
issue, but also a local issue. Chautauqua County has too many
residents who cannot achieve sufficient access to quality healthcare.
The Affordable Care Act aims to achieve better health, better access to
healthcare, and greater affordability. Our community needs help and
The Resource Center is positioned to provide a meaningful solution.
TRC’s Solution to a Healthier Community
To help contribute to a healthier community and align with recent changes in health delivery,
TRC has developed a new model of care that is built on integration instead of fragmentation.
This model is called STARS (System Transformation with Accountability, Results and Satisfaction).
The Resource Center, a safety-net provider, is aligned to integrate the essential principles and
functions of the Affordable Care Act by implementing STARS to ensure satisfaction, quality and savings.
5 Key Life Dimensions
Basic
Needs
Campaign Key Outcomes
w
Family
Stability
Integrated Team
Integrated Services
Integrated Systems
Behavioral
Health
Employment
Health &
Medical
Creating Better Access to Healthcare Through
Integration of Services
w Providing H0listic Care Through Full
Implementation of STARS
w Designing a Centralized Call System for Customers
w Simplifying Data Storage & Connecting Computer
Software Systems Through Applications Integration
w Impacting Our Community Through Collaborations
with Key Partners
Emerging Issues Already at Stake Now!
2
Consistent yearly operating losses cannot be sustained
indefinitely. Major investments in the structure of health
services are required to remain viable - infrastructure,
facility improvement, recruitment and retention of health
providers. Fragmentation in the system allows too many
people to fall through the cracks. Integration focuses on
the individual and family. Won’t you partner with us today?
The Resource Center’s Impact on Our Community
TRC Service Sites
TRC Patient
Volume*
4,300
18,300
primary care patients
primary care visits
4,763
dental patients
13,150
dental visits
TRC is a Key Safety-Net Provider
3,825
TRC provides services to adults and children in our community who
mental health patients
69,251
are at risk socially, economically, and at the margins of self-sufficiency.
w
w
mental health visits
4 out of 5 patient visits are Medicaid
5% of visits are underinsured patients
w
1,096
1,014
900
5% of patient visits are Medicare
Key Accomplishments
health related patients
w
Patient-Centered Medical Home - Level 3
w
school based health patients
w
w
* Based on 2013 Data
w
Comprehensive multidisciplinary care teams
Electronic medical, dental, and behavioral health records
w
individuals in OPWDD services
Health Home Provider
Provider Portal for disease management and prevention
Strategic partnerships at the national, state, and local level
“Our community owes a debt of gratitude to The Resource Center which offers
so many needed services, many of which our public is not aware. Of great
value has been their primary care work, which has been a huge help not only
as a baseline in an area of physician shortage, but especially when physicians
have left the area and patients are desperately looking for a doctor.
Additionally, TRC provides sorely needed dental care for sectors of the
community unable to find help elsewhere. The mental health and
addiction services have been critical in helping to serve these
increasing health problems. The Resource Center has stepped
in to help our community in areas of need, with caring and
skilled practitioners, and we should be grateful for them.”
Ac·count·a·bil·i·ty - noun : an obligation
or responsibility to account for one’s actions
- Dr. Lillian Vitanza Ney, Retired Physician
3
TRC is an Economic Force in Our Community
TRC Economic
Impact*
Investment in Community Infrastructure
w
Property taxes paid - $266,066
w
Building assets - $8,116,552
w
Building improvement - $10,808,799
17,000
people served in Chaut. Co.
Work Center Manufacturing Operations
w
Sales of $38 million as reported in 2012 Annual Report
w
Sales generate an average of 40% of all TRC Revenues
w
Vendors located in Jamestown / Dunkirk - 319
w
Vendors located in Western New York - 189
w
Vendors located in other NYS areas - 50
w
ISO 9001:2008 Manufacturer
budget
jobs in our community
3rd largest employer in County
$48M
contribution to County’s
total payroll and benefits
Transforming Our Community
The Resource Center is embarking upon a transformation which builds
upon the 55-year history of investment in this community. Our
medical, dental and behavioral health services with a keen focus on
families, employment and building strong community partnerships.
“Ensuring the availability of quality healthcare in our communities is
such an important mission, which is why it was such a high priority
for me to secure the $100,000 of additional funding for The Resource
Center that was included in last year’s State Budget. TRC’s dedication
to improving the level of quality and service is an exciting and
encouraging development for our area. The first rate healthcare they
provide is invaluable to our communities and
the STARS initiative clearly illustrates that TRC
has a positive, forward-looking approach and is
working hard to make sure their quality of care
remains at the highest level.
4
- NYS Senator Catharine Young
$2M
in employment taxes
investment is focused on the workforce and expansion of access to
Along with the critical role of a providing a local
healthcare safety net, the economic impact
for our area is substantial. Having been an
important part of our community for over 54
years, TRC is now an important economic leader
in Western New York, employing about 1,700
people and investing over $200 million in our
economy every year. I am very proud and thankful
to be able to represent TRC in my district.”
$96M
1,700
$11M
$200M
invested in capital projects
annual economic impact**
* Based on 2012 Data
** Paradigm Economics
LLC Study
Re·sult - verb : to be caused by
something else
Sat·is·fac·tion - noun : the act of
Be a Part of Our Solution
providing what is needed or desired
Integr
Creating Better Access to Healthcare
Through Integration of Services
d Inf
ate
o. Sys
tem
The Resource Center, operating for over a half century as Chautauqua
County’s leading safety-net provider impacts over 10% of the population at the
margins of system dependence by providing a wide array of key services.
Many of these key services are located at the
Bas
Nee
Carl Cappa building in Jamestown and our locations
in Dunkirk, as well as other locations in Chautauqua
County, but they are not integrated. TRC must move forward
with full integration of co-located services for improved
access and outcomes. The integrated approach makes
TRC financially viable and keenly positioned for the
future of sustainable healthcare in our community.
Family
Integrate
Estimated Project
Cost: $1.8 million
Stability
Integrat
tem
o. Sys
d Inf
ate
Integr
Providing Holistic Care Through Full Implementation of STARS
TRC has developed the STARS approach through research,
interventions and measures that are being put into practice. The
Integr
current outdated system of addressing and compartmentalizing
people’s needs is no longer effective.
TRC is building upon our reputation of being a center of
excellence and a regional leader in providing a quality life experience.
If TRC does not adjust and keep pace with the changes in the nation’s
Behavioral
Health
healthcare system, we will be forced to continue to provide our services
to the community in a fragmented and out-dated mode of delivery.
STARS is laser-focused on integrating teams, support plans for
services, and software systems. An integrated approach that
benefits individuals, families, and our community as a whole.
Estimated Project Cost: $631,000
5
Col·lab·o·rate - verb : to work with another
person or group in order to achieve
for a Healthier Community
Integr
Designing a Centralized Call System
for Customers
d Inf
ate
o. Sys
tem
Google The Resource Center. Grab a phone book and call The Resource
Center. In the latest edition, there are about 40 different phone numbers
to choose from. There is a definite complexity as TRC lacks a central, onestop informational phone system or point of contact for our community.
sic
eds
TRC is developing a comprehensive call center in order
to streamline its points of contact and engagement.
A call center will facilitate easier access for the people
of our community. Whether a patient is looking for
a dental appointment, a therapy session with one of
our counselors, or needs support to find employment,
our centralized call center will create easier and more
Health &
ed Team
Medical
Estimated Project
Cost: $305,000
efficient access within the organization and the community.
Simplifying Data Storage and Connecting Software Systems
tem
o. Sys
d Inf
ate
Integr
ted Services Through Application Integration
Health care systems are very complex due to the varied requirements of
numerous insurance companies, government regulations and private payments.
rated Systems
All these organizations and governmental entities have their own unique set of
regulations that create unrealistic demands on organizations like TRC. People
Employment
in our community expect organizations, like The Resource Center, to be at
the forefront of bringing all that information together in one convenient
location. There are simply too many points of data and no easy way to
downsize the myriad of information.
TRC is establishing a comprehensive system to integrate its existing electronic health records and case
management systems. This type of exchange will improve data quality, create efficiency and allow for
organizational information to be presented effectively. This is a critical component when interfacing with
managed care companies. In order to stay competitive in the managed care market, TRC’s data and
electronic records must meet the new standards for information exchange. An initial analysis is necessary
6
to assess all of the current systems and opportunities for interchange of electronic information.
Estimated Project Cost: $1.1 million
Making an impact...One life at a time...
As part of TRC’s STARS model of health care delivery, the
Health Services Clinic in the Carl Cappa Building on East
Second Street in Jamestown now provides integration of
services and care coordination. The Resource Center now
offers primary care, social services, mental health and
dental services all under one roof - a one-stop shop for all
members of the community, who no longer have to drive
from location to location to receive needed or necessary
services.
Meet Courtney. Courtney is employed at TRC’s Work
Center on Lake Shore Drive in Dunkirk, where, for the last
four years, she has assembled box inserts. As part of the
STARS model, The Resource Center helps those who have
been chronically unemployed or underemployed to transition
to traditional and more competitive employment. TRC’s array
of employment related supports and experiences help
individuals adjust and improve their chances for success in
the local job market.
TRC’s Counseling and Psychiatric Services recently moved to be
co-located with other key services. In Jamestown, behavioral
health is now in the same building as TRC’s Dental and Primary
Care on E. 2nd Street. In Dunkirk, TRC’s wide array of behavioral
services, including PROS are all co-located within the same
facility on E. 3rd Street. TRC can now start to deliver these
services in a more integrated and efficient manner. Dr. Caillean
McMahon, TRC’s Psychiatrist, states, “as part of the STARS
model, certified counselors can now provide help to an
individual based on their needs rather than a rigid model.”
Charles is a single father of two boys. He has lived his entire
life in poverty and has dealt with depression and anxiety.
Since winning custody of his boys, Charles has been fighting
to improve the lives of himself and his two sons. Connected
to TRC in 2010, he began with a Care Coordinator who has
helped him get his life back on track. Charles states, “I love
my boys and it is my responsibility to take care of them. I
have quit abusing alcohol and staying out of trouble. I would
not have been able to straighten out my life without TRC.”
Eric had a myriad of mental health related issues in his life.
Things became so bad for him at one point, he was living out
of his truck and was hospitalized on more than one
occasion. Thanks to the supports Eric has received from TRC,
he can now be proud to have stable housing, mental health
services, and primary care services. “When Eric began
working with me, he had nothing. We were able to link him
with his basic needs. He now has begun a new life,” states
Peter Szynski, Health Homes Care Coordinator. TRC
really makes a difference!
7
A Long History of Improving Lives...
The Resource Center has a long-standing reputation in the Chautauqua County
community as an innovative and comprehensive provider of services to a wide
variety of populations. With a successful fifty-six year history, The Resource
Center’s primary focus has been on managing the often complex needs of
individuals with disabilities and their families, as well as individuals with
socio-economic challenges.
The organization began as a grassroots organization founded in 1958 by a
small group of parents looking for help in meeting the needs of their
children with disabilities. TRC quickly expanded from serving 5 individuals
in a storefront location to now serving over 17,000 individuals at multiple sites across
Western New York with a current operating budget in excess of $94 million.
TRC draws upon a talented and dedicated Board of Directors consisting
of a majority number of family members of persons with disabilities,
as well as various community leaders.
As the third largest employer in Chautauqua County, TRC employs
more than 1,700 individuals and is a leader in the community.
TRC’s estimated economic impact is over $200 million annually.
Major milestones celebrated by The Resource Center include attaining work center revenues in
excess of $38 million in 2012, achieving Level 3 Patient-Centered Medical Home status in early
2012 and reaching a level of services that touches the lives of nearly 10% of the residents of
Chautauqua County. TRC makes a difference in people’s lives!
Focused on the Future...
The Resource Center’s mission states, “To support individuals with disabilities and
other challenges in achieving maximum independence, contributing to their
community, experiencing lifelong growth, and enjoying quality of life.”
Each day, our dedicated employees, stakeholders, and partners are
focused on making a difference in someone’s life. As the 21st
century brings new challenges and opportunities, with your
support and financial commitment, TRC can remain
8
focused on our mission for another century
and beyond. Thank you!
Team·work - noun : the work done by
people who work together to do something
com·mu·ni·ty - noun : a group of
people who have the same interests
Community Partnerships...
The Key to Success
The Resource Center has a significant presence in the community and
recognizes that community collaborations are paramount to the success of its
programs. Whether formal or informal, we see community partners as
instrumental in helping us to meet the
needs of those we serve. The innovations
anticipated in our STARS model of care coordination
continue this tradition of working
with other key community agencies and
services in creating a truly integrated and
pioneering collection of services meant to
improve the overall health and wellness of
those we serve in our community on a daily
basis. Each and every one of you is a
community partner. We look forward to working with you!
“Chautauqua County is very fortunate to have The Resource Center making a significant
impact in our community. Employing nearly 1,700 Chautauqua County Residents, the
large array of services provided by TRC affect nearly 10% of our population in some
way. I applaud the new STARS approach undertaken by TRC which treats the whole
individual under a collaborative care model. Integrating mental health professionals
and primary care providers to treat the entire person is a good approach to achieve
the best possible treatment outcomes.” - Vince Horrigan, Chautauqua County Executive
9
A·chieve·ment - noun: something done
through effort : a result of hard work
The Resource Center
2013-2014 Board of Directors
The Resource Center is governed by a volunteer board of directors composed of community
leaders and family members who volunteer their time, experience and expertise to guide our
agency in pursuing its mission.
President – Todd Jacobson, M.D.
Vice President – Kathleen Gradel, Ed.D.
Secretary – Katie Smith
Treasurer – Michael Metzger
Marie Carrubba, Esq.
R. Michael Goldman, Esq.
Donna Haenggi
Wayne Hotelling
Carole Johnson
Julie McCarthy
Patrick Kennedy
Patricia Perlee
Marlene Sirianno, Esq.
Barbara Stewart
Jennifer Yost
TRC also has 12 Community Board Advisory Committees that provide oversight to the Board:
Adult Developmental Services, Community Supports & Employment, Diagnostic & Treatment,
Children’s Services, Finance, Audit, Guardianship, Intermediate Care Facility, Membership & Advocacy,
Mental Health, Personnel, and Quality Assurance.
“The Resource Center has a tremendously positive impact on the City of Dunkirk as it
represents a segment of our population in need of its services. With the need to
provide a variety of services, TRC employs many area residents.”
“My wife had the pleasure of working with many of TRC’s clients as a Speech
Pathologist, where she was able to witness firsthand the positive impact the facility
has on its clients and community.” - A.J. Dolce, Mayor, City of Dunkirk
10
TRC’s National, Regional and Local Partners
ACCSES
ACCES-VR
AXA/BPA-S
AbilityOne Commission
Accountable Care Coalition of
Greater New York
Adams Art Gallery
Advocates for Human Potential
ANCOR
The Arc
Aspire
Audubon Center & Sanctuary
Baby and Me Tobacco Free Program
Beacon Health Strategies
BOCES
Brooks Memorial Hospital
Canine Rescue
CASAC
Catholic Charities
Cattaraugus County Arts Council
Centaur Stride
Chautauqua Children’s Connections
Chautauqua County
Chautauqua County Fair
Chautauqua Co. Cancer Services
Chautauqua Co. Crisis
Intervention Team
Chautauqua Co. Dental
Advisory Board
Chautauqua Co. Health Network
Chautauqua Co. Jail
Chautauqua Co. Office of Probation
Chautauqua Co. Rural Ministries
Chautauqua Co. Team Taskers
Chautauqua Co. Veterans
Treatment Court
ChautauquaWorks
Chautauqua Opportunities, Inc.
Chautauqua Region
Community Foundation
Chautauqua Tapestry
CHCANYS
Child Advocacy Program
Citizens Advisory Board
City of Dunkirk
City of Jamestown
Community Health Foundation of WNY
Community Health Initiative
Cornell Cooperative Extension
Cummins Jamestown Employees
Delaware Health Net
DDAWNY
Diabetic Task Force
Dunkirk Lighthouse & Veterans
Park Museum
Dunkirk Moose Club
Dykeman Young Art Gallery
Early Intervention Learning Council
Evergreen
Family Service of Chautauqua Region
Filling the Gap, Inc.
Financial Managers
Association, Inc.
First Unum
Gannon University
Gebbie Foundation
Global Alliance for Arts & Health
Greystone Nature Preserve
Guardian
HEALTHeLINK
Health Care Action Team
Health Homes of
Upstate New York
Health Workforce
Action Committee
Heritage Centers
High Mark
Hospice of Chautauqua County
Housing Options Made Easy
Humane Society
ISO
Independent Health
Integrated Delivery System
James Prendergast Library
Jamestown Community College
Jamestown Kiwanis
Jamestown Learning Council
Jamestown Public Schools
Jamestown Renaissance Corp.
John R. Oshei Foundation
Judith Anderson Family Foundation
KeyBank Foundation
Lake Shore Health Care Center
Lakewood Library & Art Gallery
Learning Disability Association
Liberty Mutual
Lutheran
Little Seeds
Master Gardeners
Meals on Wheels
Medical Group
Practice Association
Mental Health Treatment Court
Mental Health Association
Meritain Health
Mobile Crisis Unit
NASA
NAQ
NYAPRS
NYSACRA
NYSARC
NYSID
NYSRA
NY Care Coordination Program
NY Association of Day
Service Providers
NYS Association for Rural Health
NYS Commission for the Blind
NYS Council on the Arts
NYS Department of Health
NYS Department of Labor
NYS Department of Transportation
NYS Education Department
NYS Infant Leadership Circle
NYS Office for People With
Developmental Disabilities
NYS Parent to Parent
NYS Coalition for
School-Based Health Centers
National Assembly of
School-Based Health Centers
National Council of
SourceAmerica Employers
Northern Chautauqua
Community Foundation
Nova Healthcare Administrators
P2 Collaborative of WNY
Parent Network of WNY
Patterson Library - Octogon Gallery
Pine Valley Central School
Premier Consulting Associates
Ralph C. Sheldon Foundation
Reg Lenna Center for the Arts
Robert H. Jackson Center
Roger Tory Peterson Institute
Rotary Club of Jamestown
Safety Net Association
of Primary Care Affiliated
Providers of WNY
Self-Advocacy Association of NYS
Single Point of Access
SNAPCAP
SourceAmerica
St. Susan Center
STEL
SUNY Fredonia
The Chautauqua Center
The Dr. Lillian Ney
Renaissance Center
The Salvation Army
UCP Affiliates
U.S. Department of Labor
U.S. Social Security Administration
United Arts Appeal
of Chautauqua County
United Refining
United Way of Northern Chaut. Co.
United Way of Southern Chaut. Co.
University at Buffalo
USMC Reserve Toys for Tots
Village of Celoron
Village of Silver Creek
WCA Hospital
William McGowan Fund
Winifred Crawford Dibert Foundation
Western Region Behavioral Health
Organization
Workability International
Wright Gallery
YMCA
YWCA
200 Dunham Avenue / Jamestown, New York 14701 / Ph: 716.483.2344
Web: www.resourcecenter.org / Email: info@resourcecenter.org
Rev. 4.14
The Resource Center is a chapter of NYSARC, Inc., and a member of The Arc, ACCSES, ANCOR, NYSACRA, NYSID, NYSRA, and SourceAmerica.