Corporate Profile

Corporate Profile
UpScale Training Sdn Bhd 1075190-D
Address: No. 8/12 (Level 8),
Duplex Office Plaza Azalea
Persiaran Bandaraya, Section 14
40000, Shah Alam, Selangor, Malaysia
Tel: 03-55243218 Fax: 03-55243219
Web: www.upscaletraining.com
Inquiry: info@upscaletraining.com
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TABLE OF CONTENTS:
PAGE
CONTENTS
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37.
Front Page
Table of Contents
Contact Us
Certificates
About Us
Specializations
Client List
Brief introduction of select programs
HRDF Claimable Programs & Detailed Focus Programs
Corporate & Associate Trainers
Programs List
Thank you note
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Contact Us:
UpScale Training Sdn Bhd
Company No:
MOF Cert No:
HRDF:
1075190-D
K22158179261416933
1075190-D
Address:
No. 8/12 (Level 8),
Duplex Office Plaza Azalea,
Persiaran Bandaraya, Sect. 14,
40000, Shah Alam, Selangor
Tel:
Fax:
03-55243218
03-55243219
Web:
Inquiry:
www.upscaletraining.com
info@upscaletraining.com
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CORPORATE VISION
UpScale Training Sdn Bhd aims to be the premiere management training company in the
country.
CORPORATE MISSION
We consistently aim to move people into living in the best possible ways to contribute
into the wellbeing of their self, families, the organizations & the country.
3R Concept - “The Right People + The Right Attitude = The Right Result”
At UST, we believe that the best in people should be duly recognized and
rewarded.
Therefore, UST’s trainings are designed in incorporating these special talents and
abilities in the employees and making sure the organizational needs and
objectives are met.
UST
www.upscaletraining.com
UpScale Training Sdn Bhd
1075190-D
We offer competitive professional fees, which are claimable from Pembangunan Sumber
Manusia Berhad (PSMB) under the “SBL Scheme”. (For companies that contributed to PSMB)
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Company’s Pledge
UpScale Training Sdn Bhd pledges to:
Provide training needs analysis to your organization and in the course of doing so
help to identify some other basic needs that may need improvement.
UST will provide dynamic and pragmatic research and studies into the
organization and develop specific training modules to tackle the problems or
meet the objectives set specifically. At UST, we usually tailor make each and
every specific training module for the use of the particular training needs and the
organization, and we very rarely reuse the material for other reasons and
organizations.
We are Committed!
Through our guided workshops, discussions and interesting lectures, employees
are thoroughly guided and inspired to realize their full potential and how
important they are to the organization.
The continuous improvements are ensured through UST’s monitoring, evaluation
and follow-up assessments that can be done either quarterly, semi-annually and
annually to ensure Kaizen persists in the organization.
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Corporate Philosophy
At UpScale Training Sdn Bhd, we believe in some principles that guide us in our quest for
professionalism that we carry throughout our business:
Integrity
We put the client’s interest and confidentiality as our utmost commitment above
anything else.
Objectivity
We go through great lengths in giving the relevant and pertinent advice to the clients in
making sure that the intended objectives and programs meet their requirements and
objectives.
Quality
We ensure that our modules are as genuine as possible and are consistently upgrading
and modifying the contents to meet the programs’ requirements. We also make sure
that only the most qualified trainers are sent to conduct the programs.
Relationship
We strive in developing a continuous relationship with our clients and to be hand in
hand for togetherness and growth.
Modernity
We continuously upgrade ourselves with the most current knowledge and corporate
philosophies to update our programs for the benefit of our clients.
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Specializations
UpScale Training Sdn Bhd specializes in the following fields:
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Corporate Culture Change for Gain
Mentoring & Leadership Culture
Management Development Programs
Teambuilding
Motivational & Organizational Change
Stress Management
Time Management
Wellness - Mind, Body & Soul
Problem Solving
Social & Etiquette Grooming
Human Resource Consulting
Customer Service Excellence
Public Speaking & Presentation Skills
Communication Effectiveness
Clerical Development
Executive Development
Business Communicative English
Professional Work Culture
BSC & KPI
Training Needs Analysis (TNA)
Manpower Planning
Event Management
Themed Summer Camp
Safety Programs
Executive Search/Recruitment
Information Technology courses
Understanding GST
(Detail of programs as attached in Complete Program List)
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Partial Client List
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UniKL – GREAT! (Graduating Students Program)
Suruhanjaya Koperasi Malaysia
Zurich Insurance
PERKESO
EPF
HP
UniKL
Kolej Damansara Utama - Students & Lecturers
UiTM Shah Alam - Students & Lecturers
UiTM Kelantan - Students
Siemens VDO, Penang
Volvo Trucks Malaysia
Genting Casino Group – Trainers
Dipsol Chemical (M) Sdn Bhd
KL Mutual Unit Trust - Dealers & Trainers
Lembaga Zakat Selangor
Various Direct Selling Companies – Marketers
Kota Minerals & Chemicals Sdn Bhd
MISC Bhd
Kota Bharu Medical Center Sdn Bhd
KPJ Hospitals
Bank Negara Malaysia
Bank Pembangunan & Infrastruktur Bhd
Jabatan Muzium & Antikuiti
TM Bhd
TNB
National Institute of Valuation (INSPEN)
JKR (Ipoh)
NSTP (M) Bhd
PKNS Professional Football Team
PKNS Customer Service Officers
Faber Medi-Serve Sdn Bhd
Belati Wangsa Sdn Bhd
Carrefour
Universiti Tun Razak
Sabah State Library
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Training Programs Brief Descriptions
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The 7 Drivers for Personal Development
Freshly developed principles by UST’s consultant that deals with human fear and
ways to re-invent oneself. Most of UST’s programs carry at least the first three
principles to great effect.
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Corporate Culture Change for Gain
The only thing that stays constant is - change! A program that looks at life & what it
has in store for personal & organizational development designed for all levels of the
organization.
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Clerical Development Program
To give understanding on the importance of the clerical support functions in
achieving goals & to motivate them for best performance, as well as to develop and
enhance the clerical skills for efficient performance.
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Executive Development Program
Develop positive attitude towards self and others, & enhance self-confidence and
gain trust that they will be able to carry out the supervisory roles effectively. Project
positive self-image and leadership abilities & learn the techniques to be a highly
effective person.
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Outdoor Teambuilding Program
o Personalized Program
o Managing Fear Program
o Outdoor Camping & White Water Challenge
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Train The Trainer Program
Specific program developed to train would be Trainers in the organization to train
the other staffs. Techniques on voice control, body language, choice of material, &
how to keep the training simple, effective & fun will be taught and their progress is
monitored!
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Problem Solving & Decision Making Skills
To emphasize the importance of problem solving & decision making skills in
management & to develop self confidence in the process. It is also designed to equip
participants with systematic process in gathering, evaluation & utilizing information
in problem solving & decision making process. Utilizing the SWOT & PEST analysis to
aide in problem solving for all levels.
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Effective Supervisory
To provide knowledge and understanding on the roles of supervisors to drive
the organizational goals & to provide the skills in managing subordinates to
produce superior results and improve morale. Suitable for managers & executives.
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World Class Customer Service
To understand the needs for effective customer service & understand the effect of
harmonious relationships with the customers. Also looks at ways on how to deal
with external & internal customers, be them difficult, or easy to handle.
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Five S: The Art of Productive Workplace
To understand the concept of 5S through on the job training at workplace. Looking
at ways to improve workplace through the system & making the workplace a fun &
workable place to be.
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Professional Image Building
Learn what to wear in the office or during functions. Also learn the knick-knacks of
behaving in functions and during company trips or informal events. Social etiquette
is also taught for personnel to carry themselves well & act as the visual presentation
of the organization.
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Time Management for Self & at Work
Look at the relationship between time management & job performance. Identifying
time wasters & steps to reduce them as well as tools that will help optimize the use
of time management.
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Counseling for Harmony & Productivity
Identifying & developing ones’ weaknesses/strengths. The program also introduces
basic techniques in designing counseling programs for HR use & making sure the
ethics are properly observed.
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Leadership & Human Relations
Identifying & developing ones’ weaknesses/strengths as managers/leaders. Look at
various leadership styles & one that suits the individual. It also identifies the
difference in characters of the employees & ways to deal with them.
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Conflicts Management
To understand nature & causes of organizational conflicts. The program looks at
various natures of actual & perceived conflicts & participants are exposed on how to
develop the skills in resolving conflicts at the onset.
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Professional Work Culture
To inculcate the aura of professionalism in the personnel in the most fun and
effective ways. Participants will also feel refreshed and energized with better
understanding of the expectations of professionalisms & the importance of self
development & understanding company’s goals & objective.
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Stress Management - Gain from Stress
This program is designed to discover ones’ stress level root & causes of stress and
how it can affect them. Participants will be exposed to a Personality/Stress Level
Test & taught on how to develop new strategies to cope with stress and turn it
around to their benefits in winning over the battles with oneself, work & the
environment.
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Public Speaking & Presentation Excellence (Basic - Advance)
To learn ways to do better & effective presentation, be it to your own team,
management team, clients or the public. Create effective presentations & present it
using your own style. Tap into your own potential & bring it to the surface.
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Effective Communication Skills - Inter/Intra Personal
People do not communicate - They just take turn to talk! That’s the root of almost all
conflicts & relationships catastrophe. Understand the nature of conflicts that arise
from defective communication and be a better communicator yourself!
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Wellness Programs - Healthy Mind, Body & Soul
Healthy body leads to healthy minds & that leads to wealthy society & organization.
Know the causes of diseases & look at ways how one can improve their lifestyle into
healthy mind, body & soul, & a millionaire in health!
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English Business Communication
Expose the participants to the importance of effective & improved communication
in the international language. Launch the interest & knowledge on how they can
improve their command of the language on their own at their leisure!
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Employment Act, Disciplinary Procedure & Domestic Inquiry
To examine and understand the terms of the Employment Contract & the
implications of the various terms in the Letter of Appointment. This program also
teaches how to understand & apply the procedures in handling discipline & how to
conduct Disciplinary Inquiry. Also looking at the appeal procedures as well as the
grievance handling procedures.
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Detailed descriptions of selected programs:
Achieving Sustainable
Safety Excellence through
Thoughts
(ASSEtTs)
By
Saravana Kumar Ramasamy
Msc In OSH Mgt (UTM)
ASSEtTs
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COURSE TITLE: ASSEtTs
(Achieving Sustainable Safety Excellence through Thoughts)
DURATION: 2 DAYS
METHODOLOGY: LECTURE, ROLE PLAY, INDOOR GROUP
DYNAMICS AND DISCUSSIONS
ACHIEVING SUSTAINABLE SAFETY EXCELLENCE through THOUGHTS
Overview
A 2 day Personalized Experiential Learning Program that allows participants to
identify, utilize and understand their morale responsibility towards statutory regulation
and requirement in Occupational Safety and Health (OSH).
The Program creates awareness amongst the participants on the need to have right
thinking to create safety culture through a strengthened and committed organization.
Participants learn the power as well as on how to use positive self talk, positive imaging
and positive thinking in creating a better safe and healthy environment for their
workplace.
The Program ensures that the participants understand how safe attitude is
relevant in creating personal & organization excellence for themselves as well to create
a safe and healthy organization par excellence with proactive employees, precise
teamwork and an effective and cohesive work environment to lead in their respective
industry
Using the Law of Attraction, the participants are able to discard any inhibitions or
negative thoughts that they currently carry to create a SAFE and the RIGHT climate for
enhanced safe productivity and a healthy dynamic & progressive working environment
thru personal safety excellence and performance efficiency.
The Program educates the participants on how to develop their professional leadership
and management skills using Law of Attraction. And also develop the people around
them in creating safety culture for organization
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Effective Presentation Skills
“say what you mean, mean what you say”
Many employees cited that their biggest fear at workplace is to
do presentation.
Many would choose to take up the hard work of doing the research,
writing the paper work or prepare the other aiding materials that complement
the
task, but the presentation itself.
Others on the other hand are at ease in delivering mesmerizing speeches that they are envied
by many having born with that skill.
To everyone in this situation, the one biggest obstacle will be the FEAR itself.
If you are able to overcome that stigma, the other garnishing are simply icing on the cake. There
are many techniques and practices that an employee can undertake to overcome the fear and
later to hone the skills to be at least on par with seasoned speakers.
There are various books available as well as training programs that employees can read and
attend to in order to improve their ability and skills in doing wonderful and enthralling
presentation. There are some Trainers who can talk in front of the audience with only a single
slide and none from the audience got bored, what more falling asleep.
Some of the important skills for a good speaker would be:
 Crisp voice
 Presentable outlook
 Riveting story telling skill
 Smile that captures the audience
 Body language that complement the message
 Ability to think and talk simultaneously
 Ability to alter their presentation to suit the audience promptly
 Jokes and anecdotes that are relevant but funny enough to the audience
 Visual aids that are fresh and relevant
All these skills nevertheless, can be learnt. Some techniques to master these are:
 Story telling
 Announcement practice
 Vocal training
 Facial exercise and training
 Performance arts incorporation into the training & practice
 Proper guide from experienced and learned Trainer
Shamsul B Abdull, having been in various industries and corporations has dutifully put together
these aspects that proved results after only two days of training with him. He can guarantee that
80% of his participants will experience a certain level of changes and improvement after
attending his program by the use of his performance art techniques; skills he acquired through
his involvement in theatre performances and TV advertisement classes. Theories in managing
fear extracted from his published Change Management book, “Be a PRO, Sell Yourself!”, are
shared with the participants to enhance the qualities in the participants and the training overall.
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First Impression Creates Your Image
Every day we tell the world a great deal about who we are based on our
appearance. Our clothes and body language are seen as clues to our character
and personality.
Personal appearance plays an important role, as we all aware of the fact that
“People See You before They Hear You”. Appearance includes clothes, hair,
shawl, cosmetics, jewelry and etc. Appearance communicate how we feel about
ourselves and how we want to be viewed.
Based on recent studies by psychologists, first impression are created within the
first 30 seconds of meeting, visual – 55%, audio – 38% and verbal – 7%. Our
non-verbal message accounts for 55% of the first impression we create for
ourselves. What is Image? There are 3 elements of image; ABC ~~ A appearance, B - behavior and C - communication.
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Appearance is where you exercise “Self Image Management” to create a
polished professional image for your best interest.
Behavioral is managing your responses or reaction towards issue or task
that you face daily to produce positive feedbacks from others.
Communication is your ability to communicate your desire, wanting and
request to others effectively. Also your ability to receive the right message
from others. In both situation, you strive a win-win situation that helps you
get ahead in your daily task.
So, whether they are in your career or social life, it's important to know how to
create a good first impression. Here are some useful tips to help you to do this.
Be on Time
Someone you are meeting for the first time is not interested in your "good
excuse" for running late. Plan to arrive a few minutes early. Arriving early is much
better that arriving late, hands down, and is the first step in creating a great first
impression.
Be Yourself, Be at Ease
If you are feeling uncomfortable and on edge, this can make the other person ill
at ease and that's a sure way to create the wrong impression. If you are calm and
confident, so the other person will feel more at ease, and so have a solid
foundation for making that first impression a good one.
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A Winning Smile!
As the saying goes, "Smile and the world smiles too." So there's nothing like a
smile to create a good first impression. A warm and confident smile will put both
you and the other person at ease.
Be Open and Confident
When it comes to making the first impression, body language as well as
appearance speaks much louder than words.
Use your body language to project appropriate confidence and self-assurance.
Stand tall, smile (of course), make eye contact, greet with a firm handshake. All
of this will help you project confidence and encourage both you and the other
person to feel better at ease.
Be Positive
Your attitude shows through in everything you do. Project a positive attitude,
even in the face of criticism or in the case of nervousness. Strive to learn from
your meeting and to contribute appropriately, maintaining an upbeat manner and
a smile.
Be Courteous and Attentive
It goes without saying that good manners and polite, attentive and courteous
behaviour help make a good first impression. In fact, anything less can ruin the
one chance you have at making that first impression. So be on your best
behaviour!
Everyone has an image to discover an accurate picture of you as perceived by
others. So the first step in building a successful image is to determine what your
current image is. Once you know how others perceive you, you can modify the
way you look, act and sound to ensure you achieve the impression you desire.
“Smile sincerely, the right smile will make the right impression. The wrong
smile signals insincerity, insecurity or insanity.”
Rina Baha
Internationally Certified Image & Colour Consultant
Certified Corporate Trainer, HRDF
Etiquette & Protocol Consultant – Kids & Teens
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Corporate Trainers
SHAMSUL B ABDULLAH
A certified PSMB Trainer (TTT/0823), and a Certified International
Professional Trainer (CIPT) from the American Certification Institute (ACI);
(Certification ID: CIPT2130640543), has been in Training & Consulting since
2002. He put together his knowledge, experience and exposures
he has had in several industries into his Training Programs with
emphasis on Practicality designed specifically to suit the audience.
He is now the HR & Administrative Consultant for Kota
Bharu Medical Centre (KBMC), a private Specialist Hospital
in Kelantan he turned-around to profitability, since 2006.
He is also the shareholder and advisor to the Hospital’s
Management Team.
His success in turning around the hospital in a short period of time
was banked upon his 3P’s Principles, customizing the “Process”
and the “People” into local environment with emphasis on Public
Relations, Marketing, Customer Services, Communication, Corporate Grooming &
Image Development, Effective Meetings & Record Filing, Leadership, Team Bonding,
Personnel Development & Growth, Understanding Finance for all Personnel and
various other Management programs.
He published his first book in 2009, “Be a PRO, Sell Yourself!” a
self-help book addressing the basic and advance human fear, and
techniques of improvement through re-branding to achieve greater
heights. Many of the principles are applied in his training programs.
He believes in personal challenges for improvement and thus has
been involved in many industries in his earlier days like; Banking,
Manufacturing, Entertainment (Television Ads & Voice Over),
Health & Fitness, Aviation (qualified Pilot with ATPL Licence),
Emceeing & Radio Announcement, and also Hospitality & Customer
Service. He has been invited as a guest panel member in local TV
talk-shows like Bincang Petang, TV3 and On Two, TV2. He has
spoken in various conferences inside and outside the country.
He received his Associate Degree from Maryland University, USA. He also has a
Diploma in Banking Studies from UiTM, Shah Alam and a Commercial Pilot License
from AST, Scotland. He now concentrates on training and development after
completing his Masters of Business Administration from UiTM, Shah Alam.
He was recently involved as a Customer Service Consultant by Malaysia Productivity
Corporation (MPC) to promote healthy customer service and best practice in the
country.
He is currently researching for his new book on leadership which focus on the basic
requirement to equip would be leaders and managers to be effective
transformational leaders who excel on their personal capacities as well as able to
aspire others to achieve organizational goals whilst truly being a more rounded
professional and living person.
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KIT KASSA
A speaker for the local and international audience.
She has served organisations varying from the SMEs to the
multinationals with clients from the tea lady right up to the
CEO.
With her background ranging from corporate, industrial,
academic and research, she is able to train in areas which
involve Management and Clerical Development, English,
Communication, Customer Service and Malaysian Culture.
Her passion is English and has for many years trained adults
in the various forms of English; from spoken to written – in specialist areas of nursing,
customer service, in more general areas of Proficiency in English and Business Writing,
Report Writing and Technical Report Writing and programmes which require specific
input and results. She has trained English for SLIM trainees since the national inception.
For the training of English, Kit has done; long term, short term and even does one-on-one
skype sessions for clients in different time zones.
Occasionally, she is invited to emcee international events where the language of delivery
is English.
She has also done Training Needs Analysis for companies which are from different
industries.
Her success in carrying out training stems from her ability to connect with the
participants. She subscribes to understanding and applying Herrmann Brain Dominance
Index, synchronising channels of communication at all times, during the course of
training. As she is also trained as a TQM facilitator, she applies the tools of TQM in her
training programmes.
She is a PSMB certified trainer TTT/0822, by the Human Resource Development
Foundation, Malaysia.
She has to-date, January 2015, successfully completed and now is a Neuro-Semantics
Meta NLP Practitioner and has obtained her Certifications for Levels 1 and 2 of Coaching
Essentials by the International Society of Neuro-Semantics, USA.
She volunteers as an Administrator of Global Compact Local Network, Malaysia.*
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SINTHANA VELAYUTHAM
Trainer / Facilitator (PSMB Approved)
Diploma in Human Resource Management – AMSET/ University of Newcastle,
Australia
Certificate in Training and Development – SMR / Institute of Professional
Development, UK
Certificate in Personnel Management – Malaysian Institute of Personnel
Management, KL
Certified Instructor for Skills for An Empowered Workforce – Development Dimensions International, KL
Diploma in Private Secretary-ship – CYMA College, Penang
Spoken Language: English, Bahasa Malaysia, Hokkien, Thai
Sinthana has over 20 years of work experience with multinational company, hotel and
retail industry. Her experience in human resource management has given her the
opportunity to realize her passion that is developing human potential. She trains all levels
of employees including managers.
She develops training manuals in English and Bahasa Malaysia language and conducts
many soft skills programs with particular interests in communication, leadership, office
management and customer service. Her role encompass identify training needs, design
contents and conduct training to fit customers’ requirements. She also assesses
effectiveness of programs at site.
She aims to develop positive attitude and increase staff core competencies in each of
her program which benefits the staff and the organization as a whole.
She introduces a lot of self-reflection and interactions in her lively programs, and her
approach stresses on key points, which is reinforced through role-plays and
presentations. She conducts her sessions in English and/or Bahasa Malaysia language.
She holds qualifications in the areas of Training and Development, Human Resource
Management, Personnel Management and Secretarial Studies.
Apart from her professional work, Sinthana does translation and editing in both
languages, ie English and Bahasa Malaysia for a translation/editorial company. She also
develops manuals customized to fit organization’s requirements.
She contributes and volunteers as a facilitator and trainer to non-profit organizations.
She also held position for a survey company in the oil and gas industry and currently a
freelance facilitator attached to state development centre and private training
providers. She conducts public and in-house programs.
She is also an associate trainer with Lookadok, Paris a training provider appointed for
L’oreal’s frontline staff in Malaysia.
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SARAVANA KUMAR RAMASAMY, a certified HRDF & Corporate Trainer, Certified On-Site
Testing Supervisor for Drug and Alcohol and a registered is a registered
Safety and Health Consultant with the Department of Occupational Safety
and Health of Malaysia. He obtained his qualification from National
Institute of Occupational Safety and Health Malaysia and his professional
qualification from University Technology Malaysia (UTM) and completed
Master Degree in OSH Management and currently pursuing PhD in the area
of Knowledge Management and OSH from the same university. During his
tenure at Malaysian Marine and Heavy Engineering (MISC owned and
PETRONAS’s Subsidiary company), Mr. Saravana Kumar was the Health
Safety Environment Executive. His principal duties involved developing
safety programs and safety inductions programs and training programs,
enforcing site safety rules and regulations and managing safety and health system for
GUMUSUT KAKAP SEMI FPS Project under SHELL and PETRONAS, KIKEH DTU (DRY TREE UNIT)
SPAR Project with MURPHY OIL. He had been responsible as part of the team to achieve
5,000,000 man hours without LTI (Loss Time Injury) in oil and gas fabrication industry.
Mr Saravana Kumar is the only safety and health, breaking pattern consultant and a corporate
trainer that uses Law of Attraction adapting to occupational safety and health industry. Mr.
Saravana Kumar has designed and conducted a series of talks in occupational safety and health
industry include his signature program Achieving Sustainable Safety Excellence through
Thoughts (ASSETTs) and Personal Transformation in OSH which covered on personal
accountability, law of attraction and self-regulation with morale responsibility towards Safety
and Health compliance at workplace (for various management level), he also done talks for
university students based on his another signature program known as Be Excellent Student at
VarsiTy (BEST).
Mr. Saravana Kumar has conducted numerous talks and programs on safety such as Employer
and Employee's responsibility in safety and health, safety talk or tool box talk, hazard
communication, safety networking, safety teamwork and safety leadership, AAA Leader Team
Building Program (Triple A – Area Allocation Authorised) , PSM – Process Safety Management,
Accident Causation Theory, Accident Investigation, Achieving Goals for You See You Act Program,
Emergency Response Plan, Emergency Response Team Implementation, Confined Space
Authorized Entrant and Standby Person, Permit to Work Introduction and Implementation,
Introduction and Implementation of Safety Diary at workplace, Fire Safety and Fire Inspection
for Office and Building, Hazard Identification, Risk Assessment and Control (HIRAC) and HIRARC
for Office Environment, Office Safety, Implementation of Safety and health Committee for
Organization, Safety Responsibility, Developing Job Safety Analysis for Specific Task, Safety
Awareness, Supervisory Skills Program inclining with Safety and health Requirement, Mind
Programming in OSH.
Mr. Saravana Kumar has been exposed with established organization on leadership search and
develops programs which allow him to be exposed and manage to develop soft skills mainly in
the area of Personality Plus and Body Language. Mr. Saravana Kumar has been invited to
present his technical and research paper as a Concurrent Speaker with NIOSH Malaysia during
recent 15th National Conference and Exhibition on Occupational Safety and Health (COSH) and
been invited to speak on “Personal Transformation in OSH” for Department of Occupational
Safety and Health , Malaysia (DOSH). Mr. Saravana Kumar is also a certified OST (On-Site
Testing) Supervisor for Drug and Alcohol at workplace as well as PSMB/HRDF Certified Trainer.
Mr. Saravana Kumar has the ability of presenting ideas in simple understandable manner with
humour which makes his sessions lively and conducive. Many have commented Mr. Saravana
Kumar as talented trainer who is able to enrich and enhance every participant who has attended
his training.
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RINA BAHA
A Certified Corporate Trainer, Certified Professional Image Consultant and an
Internationally Certified Color Consultant for RinaBaha Image World from
ByFerial Training & Image Consulting, Australia, Akademik Imej Perunding Sdn
Bhd and SWET Advancement Centre Sdn Bhd, Malaysia.
She conducts training related to Professional Grooming, Personal Grooming,
Business & Social Etiquette, Enrichment Programs for Students & Children and
other soft skills. I have been involved as an Image Consultant/Corporate Trainer for private
individual, professional associations, government agencies, and universities, and with major
corporate players in the country.
She has vast experience in the Office Management, Administration and Secretarial profession
whereby I spent close to 20 years working with The New Straits Time Press (M) Berhad, Arab
Malaysian Berhad, Park May Berhad, Faber Group Berhad and Khazanah Nasional Berhad.
A Diploma holder in Human Resource Management from Institute of Human Resource
Management (MIHRM), an Executive Secretaryship diploma from Stamford College, a
Professional Learning Facilitator by Take Charge Learning Facilitator System, Certified Trainer by
HRDF, Certified Skin Care Product Trainer from Nu Skin Malaysia and an Internationally Certified
Laughter Yoga Leader.
A good trainer needs to be motivated, possesses good energy level and enthusiastic.
Often it is hard to explain to people something that is very practical and visual so you have to
mix demonstrating as well as verbal explanation. Patience is a virtue as everybody learns
differently. Be fun and passionate to train individuals.
Driven by her philosophy “Bedazzle with Colors”, she is eager to motivate, train, and transform
women & man in appreciating and enhancing their image & beauty. It is a pleasure to me
helping more women & man to be confident and attractive by guiding them step by step in the
wonderful world of Image.
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PROFILE
Roslan Zain is a Professional and Corporate Consultant/Trainer with around 22 years Industrial
and Corporate experience in Accounts and Finance, Human Resource, Business
Development and Marketing. Roslan spearheaded various organisations’
transformation projects through both Training and OD Intervention. Two major
areas of achievement are developing Dynamic Leaders and creating Guest
Service Experience beyond excellence for many corporate outfit in Malaysia.
He received his Diploma in Accountancy from ITM, and furthered to a Bachelor
in Accountancy in the same University. He then completed his MBA General
from UiTM before capping it off with another MBA in Marketing (works) from Charles Sturt
University, Australia.
He has had various attachments in various positions that made his training and approach even
more unique and attainable by all participants from all levels. His experience includes:
1. Focus Learning Consulting Sdn Bhd, 2009 – 2013
as Consultant/ Trainer and Service Coach., a Training Provider
2. SAMATA Industries Sdn Bhd, 2007 – 2009
as Director of Operations and Finance, a Motor Parts Industry
3. RealRewards/Kad Mesra Loyalty Card, 2004 – 2007
as Account Servicing & Biz Development Senior Manager, a Loyalty Card Biz
4. Articulate Television Sdn Bhd, 2000 – 2004
as Finance and HR Manager, a TV Production House
5. SPI Precision Industries Sdn Bhd, 1990 – 2000
as Accountant - a PROTON Vendor
Generally, the following is a summary on duties performed with the respective companies listed
above:
• Produced successful training modules and monitor the implementation of the enablers.
• Train, Coach and Assess the participants to go beyond the KPi.
• Assist clients on the entire internal Cultural and Mindset Change in various aspects.
• Manage the full spectrum of HR, Admin and Finance Department routine in the
respective companies and industries including:
o Full spectrum of Talent Management
o Company Administration
o Financial Accounts, Budget and Report
o Financial papers for projects financing
o Business Acumen and Strategic Planning
o Tender documentation and submission
o Liaison with external parties for approvals and on legislation matters such as
Contracts.
• Prepare and suggest strategies for Business Development and Marketing initiatives.
He is a well-known figure possessing various skills in creative approach to problem solving,
creative designer for Training Modules, an excellent team-player, ability to adapt and make full
use of the environmental resources, a keen listener and a reflective practitioner as well as
having high level of negotiation skills and zenith of patience and emotion control
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ROZIANA DATO’ HAJI RASHID
She is an accomplished PSMB approved Trainer with certifications from several trainer
institutions including Zenger Miller. Roziana graduated with a Bachelors
degree in Business Administration from the Ohio University, Athens USA
and a Diploma in Agricultural Science from the Agricultural University of
Malaysia.
She enjoys sharing her experiences and knowledge with others, and is
especially passionate about matters related to Quality Service and
Communications. She incorporates her own work and training experiences
into her sessions, customizing modules and programs to suit clients’
requirements. Her programs are hands-on to fully benefit the needs of
those she trained and the learning is always fun.
Topics she masters include those related to Customer Service, Interpersonal
Communications, English Proficiency, Business Writing, Supervisory Skills, Presentation
(Professional Grooming and Public Speaking) and Creative Thinking in Problem Solving. She has
consulted and trained many private sectors, government agencies, and GLC personnel across all
levels, some on a scheduled basis. Roziana is also associated with known training consultancies
in the country to meet their clients’ needs for soft-skills training.
Roziana is also an experienced Talent Assessor. Her insights at identifying talents were
optimized by a reputable HR Consultancy where she was part of a team that conducted
Competency Based Interviews (CBI) for a few public-listed corporations. The CBIs utilized her
ability to assess, interview and identify potential corporate leaders, and also performed jobsuitability assessments.
Roziana’s tenure in the corporate world encompassed management positions with two of the
nation’s multinationals. She was the Customer Service & Training Manager with Sime Darby
Rent A Car Sdn Bhd (Hertz International Licensee) for 12 years, and the Customer Service
Manager at Prudential Assurance Malaysia Berhad.
Her work experiences covered a wide area including marketing, operations, frontline and backend customer servicing as well as in training. She progressed from executive to senior positions,
acquired skills and knowledge in managing people as well as in decision-making & problem
solving, and contributed significantly to the management and business plans.
Roziana was also responsible for the development and execution of Customer Service and
Quality Initiatives at the organizations she served. These included guidelines and procedures in
Handling Customer Issues, Internal Customer Care processes, Customer Loyalty programs,
Customer Feedback projects and of course, soft-skills training. An accomplishment in
recognition of her experience was her involvement in the National Occupational Service
Standards, NOSS curriculum development for the car rental industry under the purview of the
Majlis Latihan Vokasional Kebangsaan, MLVK.
Roziana’s talents extend to include writing and translating. These she does on a freelance basis,
putting to use the other skills and knowledge (and creativity) she has acquired in her years with
the MNCs. An accomplishment in this field was her role as the writer for KTMB’s Coffee Table
books on their dual electrified railway lines. Another accomplishment in this area was her
involvement in translating pages of the National Archive’s Hari Ini Dalam Sejarah website into
English. She seeks continuous improvement through various means within and around her
circle.
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PROGRAM LIST
*Programs conducted by Resident and/or Associate Trainers
A.
LANGUAGE & CULTURAL LEARNING
1
2
3
4
5
6
7
8
Introduction to Bahasa Malaysia – Communication Level
English Proficiency
Better Spoken English
Introduction to Mandarin – Communication Skills
Elementary Mandarin – Communication Level 1
Elementary Korean – Communication Level 1
Basic German Language
Basic Conversational Japanese Language
B.
BAHASA MALAYSIA TRAINING
1
2
3
4
5
6
7
8
9
10
11
12
Bengkel “Tingkatkan Kemahiran, Jadi Penyelia Berkesan”
Kursus Kecemerlangan Profesionalisma Setiausaha
Kursus Kemahiran Menyelesaikan Masalah
Kursus Kommunikasi Korporat
7 Kemahiran Insan Cemerlang
Kursus Perhubungan Awam Moden & Skill Pengucapan Berkesan
Kursus Pengurusan Rekod & Fail
Kursus Transformasi Pesonaliti Positif
Kursus Perkhidmatan Kaunter Dan Pelanggan Berkualiti
Kursus Memahami Keperluan Pelanggan
Kursus Mengurus Pelanggan Sukar
Bengkel Kemahiran Penulisan Perniagaan/Pekerjaan
C.
COMMUNICATION & PRESENTATION
1
2
3
4
5
6
7
8
Enhanced English Communication
Language Enhancement (Business English)
Grammar & Business Writing
Mind Your English
Business English For Front –Liners
Business Writing Skills
Business Report Writing Skills
The Art of Taking Minutes of Meeting
2 days
10 days
10 days
3 days
32hrs
32 hrs
42 hrs
2 days
2 hari
3 hari
2 hari
2 hari
2 hari
2 hari
2 hari
2 hari
3 hari
2 hari
2 hari
2 hari
2 days
2 days
2 mths
4 days
2 days
2 days
2 days
2 days
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9
10
11
12
13
14
15
16
17
18
19
20
Email Writing & Etiquette
Effective Communication using MBTI
Effective Communication and Interpersonal Skills
Effective Communication and Presentation Skills Workshop
Psychology of Influencing and Negotiation Using NLP
Telephone Conversation Techniques
Speaking with impact
Confidence Building (Conversational)
Effective Public Speaking * PDL
Conquer Your Fears - Present with Impact
Technical Presentation Skills
Public Relations for Front Liners
D.
CORPORATE IMAGE & PROFESSIONALISM
1
2
3
4
5
6
7
8
9
10
11
Enhancing Corporate and Professional Image
Executive Grooming & Etiquette
Personal Image Empowerment
Be Your Company's Brand Ambassador
Event Management Workshop
Grooming & Etiquette for Professionals
Integrated PR & Corp Communication Strategies
Managing Media Relations or Organizational Success
The Power of Branding
Your Corp Image - Grooming & Etiquette in the Biz World
Everything You Do or Say is PR
E.
CUSTOMER SERVICE
1
2
3
4
5
6
7
8
9
10
11
12
13
At Your Service - Delivering 5-Star Customer Experience
Customer Relations for Better Service
Customer Service Excellence - Managing Beneficial Relationships
Customer Relationship Management
Customer Service Formula with EQ
Customer's Mindset - Delivering Quality Customer Service
Communicate Effectively, Listen, Learn & Build Loyal Customer Relationships
Enhancing Customer Service and Customer Relationships
Enhancing Customer Relationship Management
Handling Difficult Customers
Managing Customer Complaints
Quality Service Communication Skills
Professional Phone Etiquette
1 day
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
3 days
2 days
1 day
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
1 day
2 days
2 or 3 days
2 days
2 days
2 days
3 days
2 days
3 days
2 days
2 days
2 days
2 days
2 days
2 days
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14
Secrets of Superior Service & Telemarketing
F.
MANAGEMENT & LEADERSHIP
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Achieving Excellence with Effective Time and Self-Management
Anger Management
Behavioral Competencies at Work
Basic Counseling Skills
Business Negotiation and Strategic Diplomacy
Business Negotiation Skills
Change Management – Inspired by Who Moved My Cheese
Change Management and Managing Change
Coaching and Counseling Skills
Coaching and Mentoring Skills
Coaching for Performance
Conflict Management Workshop
Counseling and Motivation Skills
Coping with Change Proactively
Conducting and Managing Effective Meetings
Developing Winning Supervisory Skills
Delegating for Maximum Results
Effective Leadership and Interpersonal Skills
Event Management
Effective Performance Management Workshop
Effective Development of Performance Management System
Effectively Setting and Managing KPIs
Effective Supervisory Skills
Handling Difficult Employees
Handling Difficult People
How to Coach and Counsel Subordinates to improve work performance
Influencing Skills
Becoming Professional Leaders
Leadership for Line Leaders
Leadership at all levels
Leadership Skills
Leading And Managing Change
Leader’s Post (Leadership & Positive Work Attitude)
Leadership & Motivation for Supervisors & Team Leaders
Managerial Competencies and Performance Management
Management Development Program
Managing Absenteeism
Managing Emotional Intelligence
Management Ethics for Executives
3 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
3 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
3 days
3 days
2 days
2 days
2 days
2 days
2 days
1 day
2 days
2 days
2 days
2 days
2 days
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40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
Managing Meetings That Get Results
Managing People for Results
Managing with Innovation and Creativity
Managing Work and Productivity Effectively
Managing Personal Improvements Workshop for Executives and Non-Executives
Managing Poor Performance
Motivating Supervisors for Higher Productivity
Negotiation Skills
Office Productivity, Time Management & Planning
Paradigm Shift in Work Performance
Performance Improvement
People Management Skills for Managers
Personal Effectiveness
Planning, Organizing and Making Decisions Successfully
Problem Solving and Decision Making
Principles of Highly Effective People
Proactive Leadership in Managing Change
Setting Effective KPIs
Seven Traits of Highly Successful People
Skills for Managerial Success
Solutions Finding & Decision Making
Strategic Thinking Skills for Managers
Strategic Business and Planning
Supervisors @ Work
Situational Leadership
Stress Management for Maximum Productivity
Supervisory Development Skills
The Path to Success Goal Setting
Time and Stress Management
Win-Win Negotiation Skills
The Blue Ocean Strategy (BOS)
Crisis & Time Management Enhancement skills
Critical Executive Management skills
Personal Impact – The Essence of Leadership
Effective Managers of this New Age
Millennium Manager
Developing Effective Managerial Skills
I.
SALES & MARKETING
1
2
3
Basic Selling Skills
Break Thru’ Sales Performance
Coaching for Greater Sales Performance
2 days
2 days
2 days
2 days
3 days
2 days
2 days
2/3 days
3 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 day
2 days
2 days
2 days
2 days
2 days
3 days
2 days
2/3 days
2 days
3 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
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4
5
6
7
8
9
10
11
12
13
Customer Retention and Win-back Strategies
Developing Effective Marketing Plan
Develop Successful Selling Skills & Retaining Your Customers
Customer Account Management
Professional Selling Skills
Professional Telemarketing Skills
Strategic Marketing & Analytical skills
Sales and Marketing Process
Successful Selling Techniques Skills
Successful Negotiation Skills for Sales
J.
FINANCE
1
2
3
4
5
6
7
8
9
10
11
Balanced Scorecard & Monitoring Performance
Business Continuity Plan
Developing & Writing KPI
Effective Budgetary Control Using Rolling Forecast
Finance for Non Finance
Finance for Non Finance (Intermediate)
Finance for Non Finance GMS, CEOs & COOs
Financial Modeling
Financial Stress Testing for Financial Institution
Intro to Business Analysis
Key Business and Financial Concepts
K.
HUMAN RESOURCES
1
2
3
4
5
6
7
8
9
10
Candidate Profiling (DiSC)
Candidate Profiling (MBTI)
Effective Interviewing Techniques
Effective Performance Appraisal and Evaluation
Leadership and Human Relation Skills
Competency Based Interview for Managers
Monitoring & Measuring Training Effectiveness
Developing & Writing KPI
Setting KPI & Managing Performance Appraisal
HR for Non-HR
L.
PROJECT MANAGEMENT
1
Fundamentals of Project Management
2 days
2 days
2 days
2 days
2 days
2 days
2 days
3 days
2 days
2 days
2 days
2 days
2 days
2 days
2 day
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
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2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Effective Project Management
Successful Project Management
Basic Project Management
Project Management for Beginners (B.M)
Strategic Project Management for Senior Managers
Essential ICT Project Management
Software Development Project Management
Successful Project Management
Project Customer Management
Project Management Audit
Managing Project for Pharmaceutical Industries
Project Leadership, Management & Communications
Project Management for Advanced Practitioners
Strategic Project Management with MS Project for Senior Managers
MS Project Workshop (Basic to Intermediate level)
Successful Project Management for Accountants
Project Management with MS Project
Project Management Professional PMP
IT & Software Project Management
ROI Management for Project
Managing Multiple Projects, Priorities, Decision Making & Problem Solving
M.
CREATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Analytical and Critical Thinking Skills
Creative Thinking Skills and Problem Solving
Conflict Management & Creative Thinking Skills
Creative Thinking Skills
Creative Thinking & Decision Analysis
Creative Problem Solving & Decision Making Skills
Lean & Six Sigma Awareness Program
Innovative and Creativity Thinking Skills
Mind Mapping - A powerful tool Workshop
Mind Mapping & 6 Creative Problem Solving Tools
Creative Problem Solving & Decision Making Successfully
Thinking Out of The Box
Mind Set Transformation for Peak Performance
Emotional Intelligence (EQ) @ Work
Managing Creativity thru Six Sigma
Social & Emotional Intelligence (EQ)
Six Sigma Awareness
Seven Traits of Highly Successful People
Mapping The Mind, Solving The Problem
2 days
2 days
2 days
2 days
2 days
1 day
1 day
5 days
2 days
2 days
2 days
3 days
2 days
2 days
3 days
2 days
3 days
3 days
3 days
3 days
4 days
2 days
2 days
3 days
2 days
2 days
3 days
2 days
3 days
2 days
2 days
3 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
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N.
TRAINING & DEVELOPMENT
1
2
3
4
5
6
7
8
9
Conducting Effective TNA
Evaluating Training Effectiveness
Monitoring & Measuring Training Effectiveness
Training Needs Analysis
Train the Trainer
Training & Coaching Skills
Self-Hypnosis for Goal Setting
Wellness Program
Effective Coaching using MBTI for Optimal Performance
O.
QUALITY & SAFETY
1
2
3
4
5
5s Principles & Implementation
7 New Management Tools for Systematic Problem Solving and Decision Making
Failure Mode Effect Analysis
Introduction to Office Kaizen
Introduction to Six Sigma
2 days
3 days
2 days
2 days
2 days
6
ISO 9001-2000 Quality Management System Awareness
2 days
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
ISO 9001:2000 Awareness Program
Implementing Total Quality Management (TQM)
TQM Awareness
Kaizen & Continuous Improvement
Kepner-Tregoe Problem Solving and Decision Making Process
Process Improvement By Using Poka Yoke (Mistake Proofing Method)
Poka Yoke for Manufacturing
Quality Awareness Training Program
Quality Control Circles
5S Implementation
6S Implementation
Positive Work Attitude
Forklift Truck Handling & Proficiency
Health & Safety & Workplace
Effective Production Planning & Control
Effective Supply Chain Management
Efficiency Improvement Through Lean Manufacturing & Production
Forklift Truck Handling (Training & Certification)
Safe Handling of Forklift Truck – Basic
Safe Handling of Forklift Truck - Intensive
1 day
3 days
2 days
1 day
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
2 days
1 day
2 days
2 days
2 days
2 days
2 days
3 days
2 days
1 day
2 days
3 days
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27
28
29
30
31
32
33
34
35
36
37
38
Good Manufacturing Practices (GMP) Awareness
HACCP Awareness for Food Safety Systems
HACCP Internal Audit Training & Workshop
ISO 9001-2008 Internal Quality Audit
ISO 14001-2004 EMS Awareness Program
Essential First Aid & CPR Course
Basic Occupational First Aid & CPR
Basic Life Support & CPR Course
Advance Offshore First Aid & CPR
Basic Fire Fighting
Emergency Response Plan & Preparedness
Chemical Spill Control
1 day
2 days
2 days
2 days
2 days
2 days
2 days
1 day
4 days
1 day
1 day
1 day
P.
TEAM BUILDING & MOTIVATION
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Achieving Top Performance Through Positive Work Attitude
Building High Performance Team
Beyond Excellence (Motivation)
Indoor Teambuilding
Kesedaran Pencetus Perkasa Diri (Internal Core Values)
Team Empowerment & Excellence
Team Building & Collaboration skills
Positive Team Culture in the Workplace
Personal & Team Performance
Team Building
Teaming for Excellence
Cockpit Crew Human Management Team bonding
Personal Development & Leadership Course for Working Adults (Residential) * PDL
World-Class Leadership Skills for this New Age * PDL
Q.
NEURO LINGUISTIC PROGRAMMING (NLP)
1
2
3
4
5
6
7
Neuro Linguistic Programming (NLP) Workshop
3 days
Communications & Interpersonal using NLP
3 days
Customer Service using NLP
3 days
NLP-led Communication & Interpersonal skills
3 days
Personal Effectiveness in Time Management using NLP
3 days
NLP – Art of Achieving
3 days
Peak Performance through NLP for Managers
2 days
Notes:
1. All the above training courses can be customized according to the needs and requirement
2. All programs can also be conducted in Bahasa Malaysia or Mandarin
2 days
2 days
2 days
1 day
3D/2N
2 days
2 days
2 days
2 days
3D/2N
2 days
2 days
2 days
2 days
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Thank You
We thank you for your time and we are always willing and ready
to serve your organization for best RESULT!
UST
www.upscaletraining.com
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