owner`s manual

FEDERALLY INSURED
Your CEFCU accounts are federally insured
to at least $250,000 by the NCUA, through the
National Credit Union Share Insurance Fund
(NCUSIF), a federal fund backed by the full
faith and credit of the United States government.
Roth and Traditional IRAs are insured up to an
additional $250,000; Trust funds up to $250,000
per beneficiary. You can enjoy peace of mind — no
Credit Union member anywhere has ever lost a
single penny of insured funds.
OWNER’S MANUAL
EXPERIENCE THE CEFCU DIFFERENCE
CEFCU® is a Credit Union — a member-owned,
not-for-profit financial cooperative. There are no
outside investors. Those who borrow and save
with the Credit Union are the owners. It’s a place
where people come first.
WHO CAN JOIN?
Like all credit unions, CEFCU serves people with
a “common bond,” such as a defined community,
employer, group, or professional organization.
The following people can join CEFCU:
• Anyone who lives or works in Fulton, Knox,
Livingston, Logan, Macon, Marshall, Mason,
McLean, Peoria, Putnam, Sangamon, Stark,
Tazewell, and Woodford Counties in Illinois
or in Alameda, Contra Costa, and Santa Clara
Counties in California.
• Employees or retirees of CEFCU’s partner
companies. Contact CEFCU for a complete list
of current partner companies.
• Employees or retirees of Caterpillar Inc.,
a Caterpillar subsidiary, or a
Caterpillar dealership.
• Immediate family or household members of
all the above.
For additional information on membership
eligibility, ask a CEFCU representative.
MEMBERS JUST HAVE IT BETTER
Since 1937, CEFCU’s focus has been helping
member/owners improve their financial
well-being. Because CEFCU isn’t profit-driven,
members enjoy lower loan rates, higher savings
dividends, and lower fees. And, when business
results permit, CEFCU’s volunteer Board can vote
to return those profits to members in the form of
a year-end extraordinary dividend that is shared
between borrowers and savers.
As every member borrows and saves more with
CEFCU, everyone enjoys a better value. All
you need to be a member is a minimum $5
Savings deposit and a $1, one-time membership
fee. Your $5 minimum balance will remain in
your account as your share in CEFCU until the
account is closed.
CONVENIENT CHOICES MAKE YOUR
LIFE EASIER
As a CEFCU member/owner, you have many ways
to enjoy great service. For personal service, just
stop by any of CEFCU’s Member Centers. Visit
one of our partner branches known as
CO-OP Shared Branches. Or, call CEFCU’s
Contact Center at 1.800.633.7077.
You can also access your account 24 hours a day,
7 days a week, 365 days a year using free Money
Center 24® and surcharge-free CO-OP ATMs,
CEFCU On-Line® CEFCU Bill Pay, CEFCU Mobile
Banking, and more. A CEFCU Representative can
help you determine which services are right for
you, and then help you get started. Or, you can
learn more at cefcu.com.
BALANCE FINANCIAL FITNESS PROGRAM
As a CEFCU member, you can enjoy access to
free financial educational tools and confidential
financial counseling from trained experts through
the BALANCE program.
When you work with BALANCE you
benefit from:
• Personal assistance from counselors who can
help you create a budget or debt management
plan, explain your credit report, and more.
• Additional services and educational materials
(also available in Spanish).
• BalanceTrack — Online resources and
quizzes covering many topics relating to
financial fitness.
• Free information — that’s right, even the
phone call is free.
For more information on BALANCE, visit
cefcu.com. Or, to get started, call BALANCE
toll-free at 1.888.456.2227 today.
FOOLPROOF
Visit cefcu.com/foolproof to learn how to better
manage your finances from web-based videos and
online tutorials.
MEMBERSHIP PLAN OPTIONS
PLAN TYPE
As a CEFCU member, it’s easy to manage your
account, your way. You can choose from three
different membership plans, depending on the way
you prefer to do business. Also, if you are under
age 25, your account is free — automatically!
The Loyalty Plan allows you to enjoy unlimited
personal service with no monthly fee. To
qualify, simply do one or more of the following
each month:
• Make five or more purchases with your
CEFCU Debit MasterCard®
• Have a recurring monthly direct deposit
totaling $200 or more
• Use CEFCU Bill Pay to pay at least one bill
• Maintain a minimum individual or
household balance1
The E-Choice Plan may be right for you if
you prefer to use ATMs and other convenient
automated services to handle routine transactions2,
but you don’t regularly use a Debit Card, CEFCU
Bill Pay, direct deposit, or don’t maintain the
minimum balance in your savings and
loan accounts.
The Options Plan allows you to pay a monthly
fee of only $5 for full membership benefits and
unlimited personal service, if the Loyalty or
E-Choice Plans aren’t right for you.
LOYALTY PLAN
E-CHOICE PLAN
OPTIONS PLAN
How Can I Make Routine
Transactions?2
Any way you want!
• ATMs (Money Center 24,
CO-OP, and Fast Track Teller)
• Mobile Banking
• CEFCU On-Line
• CEFCU Bill Pay
Any way you want!
Is There a Limit on
Teller Transactions
Unlimited
Unlimited non-routine
transactions2
Unlimited
What’s the Monthly
Account Fee?
None — it’s FREE!
None — it’s FREE!
$5 per month
$5,000 individual or $10,000 household balance, including
all CEFCU Loan, Home Loan, MasterCard, and deposit
account balances, plus the market value of investment
accounts obtained through CEFCU or CEFCU Financial
Services®, Inc. (CFS) (but excluding individual stocks and
bonds) and the insurance accounts with CFS (premiums
paid prorated monthly, but excluding premiums for
Mechanical Breakdown Insurance) as of the last day
of the calendar month.
1
CHOOSE THE MEMBERSHIP PLAN THAT’S
RIGHT FOR YOU!
Routine transactions include check cashing, balance
inquiries, deposits, cash withdrawals, and transferring
funds between CEFCU accounts. Non-routine transactions
involve those that might require personal assistance,
such as applying for a loan, loan payments, purchasing
Personal Money Orders or Cashier’s Checks, counting
coins, discussing financial needs, or other transactions that
can’t be completed through automated means.
2
YOUTH PROGRAMS
Start your child out
on the right financial
foot at CEFCU.
There are three
programs tailored
specifically to fit
your child, teen, or
young adult.
Stepping Stone
• Focused on young members ages 3–12.
• Kids can select a free gift from the Treasure
Chest every time they make a deposit.
• As an educational tool, CEFCU sponsors
“5-Spot,” a website designed to help parents
and kids learn about finances using games,
stories, and calculators.
Milestone
• Developed for teens ages 13–15.
• Find ATMs, Member Center hours, rates, and
more using CEFCU Mobile Banking or by
visiting cefcu.com.
• Includes access to “AJ’s,” a website that
offers games, stories, calculators, a glossary,
and more to help teens understand money
and goals.
Capstone
• Developed for young adults ages 16–17.
• Young adults can develop money skills using
“C-Note,” on the Web. There’s a wide variety of
resources — including stories, videos, games,
and more!
For more information on youth programs,
just visit any CEFCU Member Center. Or,
call 1.800.633.7077.
CHECKING, SAVINGS, AND MORE
As a CEFCU member, you can earn higher
dividends, pay lower — or no — fees, and more,
while you build wealth with CEFCU:
• Savings Account. Start with just $5 and a
one-time, $1 membership fee, to start earning
a competitive dividend rate.
• Certificate. With terms ranging from three
months to five years, fixed-rate Certificates
help you earn higher dividends, with a
minimum balance of just $1,000.
Jumbo Certificates (opening balance of
$100,000 or more) are also available for even
higher dividends.
• Insured Money Market Account (IMMA). With
a minimum balance of just $2,500, you can earn
higher dividends without sacrificing convenience,
access, or safety.
• Holiday Saver. A simple way to build holiday
cash throughout the year while earning a
competitive dividend.
• My Use Savings Account. Designate Savings
accounts for specific goals — with no
minimum balance requirements. You can even
“name” your account!
• My Save Certificate. Start with as little as
$5 to open, make deposits of any amount up
to $1,000, and earn the same rate as a
12-month certificate.
To open any of these Savings options, visit
cefcu.com/join or ask a CEFCU Representative.
Checking Choices:
Enjoy flexible spending power with no
monthly fees:
• Checking Account. Choose a free account
with no minimum balance, convenient
overdraft protection, and more!
• Dividend Checking. Earn competitive
dividends — with no monthly fee! — on
your Dividend Checking balance of $2,500
or more.
For more specialized needs, you can choose:
• Traditional and Roth IRAs. Enjoy tax
advantages while earning competitive
dividends and receiving added federal deposit
insurance protection.
• Coverdell Education Savings Account. Save
for a child’s qualified education expenses and
enjoy a tax advantage.
• Totten Trust. Open a deposit account and
name yourself as trustee for the beneficiaries
you specify.
• Uniform Transfers To Minors. A custodial
account opened for the purpose of permanently
transferring funds to a minor.
• Health Savings Account (HSA). A separate,
tax-advantaged account and Debit MasterCard®
just for qualifying medical expenses.
For more information on any CEFCU Savings or
Checking option, just visit any CEFCU Member
Center. Or, call 1.800.633.7077.
• CEFCU Mobile Banking. Pay bills, use
Mobile Check Deposit, transfer money, check
balances, locate Member Centers and ATMs,
and more!
• Online Applications. Apply for a CEFCU
MasterCard Credit Card, as well as a wide
variety of loans including Personal, Vehicle,
Home, Private Student Loans, and more!
*Complete list of free ATM locations is available at
m.cefcu.com and cefcu.com/locations. There is a $1
service fee for transactions on non-Money Center 24 and
non-CO-OP ATMs. The ATM owner may also charge a fee.
Refer to CEFCU Fee Schedule for international ATM fee.
In addition to 24/7 online services, you can
manage your accounts easily with Convenience
Services from CEFCU:
CONVENIENT ACCOUNT ACCESS
Enjoy great service in person at any Member
Center and by phone through CEFCU’s Contact
Center. Or, enjoy face-to-face service through
a network of 5,200 CO-OP Shared Branch
locations. Plus, access your account 24/7 using:
• Nationwide surcharge-free ATM access.
CEFCU members enjoy free access through
more than 130 Money Center 24 locations,
plus 30,000 surcharge-free CO-OP ATMs.*
• More ATM options. You can also use nearly
310,000 NYCE® ATMs all over the U.S. or any
of over 601,000 Cirrus® ATMs worldwide.*
• CEFCU Debit MasterCard®. Have your
purchases deducted from your CEFCU
Checking account, plus enjoy free
cardholder benefits.
• CEFCU On-Line. Check balances, transfer
money, view paid checks, make loan
payments, sign up for eStatements and more.
• CEFCU Bill Pay. Pay your bills online,
plus, it’s free any month you use your Debit
MasterCard to make a purchase.
• Direct Deposit. A great way to handle your
payroll, government, or company pension
checks. You can set up either one-time or
recurring deposits.
• Bank Wires. For a small fee, you can wire
money directly from your CEFCU account by
phone or at any Member Center. Bank wires
can be domestic or international.
• Quick Cash®. When you need to send
money quickly, for a small fee, funds can be
withdrawn directly from your deposit or
open-end credit accounts for pick-up at any
Western Union® agent location.
• TEL-Debit. Make a CEFCU
Loan or Credit Card payment using funds
from a checking or savings account at another
financial institution. (Fees may apply.)
Contact CEFCU at 1.800.633.7077 for details on
the services that are right for you.
BORROW SMARTER
Getting a great deal involves more than just a rate.
As a CEFCU member, you can count on your
Credit Union for a great rate and value — with
no hidden fees or surprises. To apply for a loan,
just call Phone-A-Loan at 1.800.858.3400, visit a
Member Center, or go to cefcu.com.
Home Equity Loans and
Credit Lines
Use the equity in your home
without refinancing. Finance
home improvements,
consolidate debt, pay for
college — anything you
want or need.
Vehicle Loans
Home Loans
Save with great rates,
plus get the resources
you need to be an
informed buyer.
CEFCU Vehicle Loans
offer up to 100%
financing for qualified
borrowers, no penalty
for early payoff, plus
quick approval by
phone — usually
within minutes! An
online loan application
is also available.
CEFCU makes it easy to buy or
refinance a home, with great rates and
exceptional service from application to
final payment. There are programs to help
make buying a first home more affordable.
And, you can apply for a Home Loan
online, using “Loan @ Home,” available at
cefcu.com. Or, call 1.800.633.7077, ext. 33424.
Construction Loans
RV, Boat, and Motorcycle Loans
Enjoy great rates on recreational vehicles, boats,
and motorcycles.
CEFCU MasterCard® Credit Cards
Choose from Rewards or non-Rewards programs.
Both offer a competitive, adjustable rate; friendly,
personal service; no annual fee; trip cancellation
insurance; and more! It’s the “Nicest Card You’ll
Ever Carry®.”
Student Loans
If federal aid, scholarships,
and personal savings aren’t
enough, CEFCU’s Private
Student Loan can help
bridge the gap, with no
payments until six months
after graduation.
Then, after graduation,
consolidate all your
student loans into one
easy payment with a
CEFCU Consolidation
Student Loan.
Enjoy one Home Loan application and closing.
Plus, your rate is locked for up to twelve months
during construction, and then applies to your
permanent loan. During construction, you pay
interest only on funds as they are disbursed.
When you’re ready to build, talk with a CEFCU
Representative about the loan that’s right for you.
CEFCU Investment
Services
CEFCU Wealth
Management
Whether your goal is building tax deferred
assets*, saving retirement income, or
establishing a college fund, Representatives
can help you with a full range of investment
alternatives, like:
Planning for the future can mean different
things for different people. That is why
CEFCU Wealth Management provides you
with even more options and services.
• Stocks and Mutual Funds
• Bonds and Annuities
• Traditional and Roth IRAs
• Discount Brokerage Services
• Life Insurance
• Long-Term Care Insurance
• 401(k) Rollovers
• College Savings Plans
• Government Securities
• Online Trading and
Portfolio Management
• And more!
Call 1.800.356.7865, ext. 32571 for more
information or to schedule a no-cost,
no-obligation appointment today.
Services include:
• Investment Management
• Estate and Financial Planning
• Retirement Planning
• Corporate Trustee
• Living Trust Management
• Agent for Trustee
• Asset Protection Trusts
• Estate Settlement
• Custodian
Plus, receive personalized and responsive
attention to meet your specialized
needs with the help of the Private Member
Group Team.
To schedule a no-cost, no-obligation
consultation with Kevin A. Barbier, CFP®,
Trust & Investment Management Officer,
or Brad Schupp, Private Member Group
Manager, call 1.800.633.7077, ext. 33836.
FR-1136270.1-0215-0317
Securities sold, advisory services offered through
CUNA Brokerage Services, Inc. (CBSI), member
FINRA/SIPC, a registered broker/dealer and
investment advisor. CBSI is under contract
with the financial institution to make securities
available to members. Not NCUA/NCUSIF/FDIC
insured, May Lose Value, No Financial
Institution Guarantee. Not a deposit of any
financial institution.
*Representatives are not tax advisors. For
information regarding your specific tax situation,
please consult a tax professional.
CEFCU Wealth Management is a marketing name
used by CEFCU. Trust and Investment Services
provided by MEMBERS®Trust Company, a federal
thrift regulated by the Office of the Comptroller
of the Currency. Non-deposit products offered
through MEMBERS Trust Company. Not NCUA/
NCUSIF/FDIC insured, May Lose Value, No
Financial Institution Guarantee, Not a deposit of
any financial institution.
CEFCU Phone Services
Contact Center��������������������������������� 309.633.7000
Toll-free ........................................ 1.800.633.7077
TTY................................................... 309.633.3770
Toll-free TTY������������������������������� 1.800.492.3328
Email..................�����������������������email@cefcu.com
ENJOY A GREAT VALUE ON INSURANCE!
CEFCU Financial Services, Inc. (CFS), a whollyowned subsidiary of CEFCU, offers a full menu of
high-quality insurance options.
CFS Insurance Services can save you money on
your Insurance. Get a no-cost, no-obligation
quote. Available coverage includes:
• Auto and Homeowners Insurance —
including potential discounts for good
drivers, good students, multiple policies,
new homes, and more!
• Accidental Death and Dismemberment
Insurance — receive $1,000 in AD&D
Insurance at no cost for a CEFCU member
age 18 or older.
• Mechanical Repair Coverage* — choose
from Platinum, Gold, and Silver plans and
enjoy peace of mind when you’re on the road
with MRC.
• And more!
Get details or ask for your no-cost, no-obligation
quote or appointment today. Call 1.888.445.3320.
*Not available in Alaska.
Phone-A-Loan�������������������������������309.633.3400
Toll-free.....................................1.800.858.3400
Auto-Info Hotline.�������������������������309.633.3499
Touch-Tone Teller.�������������������������309.633.3600
Toll-free ....................................1.800.447.2478
Available 24 hours a day, 7 days a week
Rate Lines
Savings, Certificates, IMMA.......309.633.3510
Home Loans.�������������������������������309.633.3420
Toll-free ....................................1.800.447.2478
BALANCE Financial Fitness
Toll-free ....................................1.888.456.2227
INVESTMENT SERVICES & WEALTH MANAGEMENT
CEFCU Investment Services........309.633.2571
Toll-free..................1.800.356.7865, ext. 32571
CEFCU Wealth Management.......309.633.3836
Toll-free................1.800.633.7077, ext. 33836
CEFCU Financial Services, Inc.
Auto/Home/MRC Insurance......309.633.7232
Toll-free.....................................1.888.445.3320
Insurance products made available through CEFCU
Financial Services, Inc. (CFS) are: NOT a deposit; NOT
insured by the National Credit Union Share Insurance
Fund, the NCUA, or any other governmental agency or
deposit program; NOT obligations of, or guaranteed
by CEFCU, CEFCU Financial Services, Inc., or any
affiliated entity.
Member Center Locations
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• •• *
BLOOMINGTON309.663.7900
2323 E. Empire Street
(near Central Illinois Regional Airport)
CANTON309.647.7747
18 E. Elm Street (on the Square)
•• *
• ••• *
CHILLICOTHE309.274.9057
110 S. Fourth Street
• •• *
DECATUR217.875.1177
3301 N. Woodford Street
EAST PEORIA
501 Richland Street
309.633.7300 • ••• *
•• *
EUREKA309.467.3640
514 W. Center Street (inside IGA)
GERMANTOWN HILLS
510 Jubilee Lane
309.383.2800
• • •• *
• •• *
LINCOLN217.735.5541
341 Fifth Street
• •• *
MORTON309.263.0009
825 S. Detroit Avenue
• •• *
NORMAL309.451.9777
3 Traders Circle (off Raab Road)
• •• *
PEKIN309.347.6651
3515 Court Street
* Available during business hours.
•
Available by appointment.
PEORIA
Peoria Airport
5401 W. Dirksen Parkway
309.633.3630
••• *
• *
CEFCU Financial Center
7900 N. University Street
309.633.2750
Downtown
221 Fulton Street
(in One Technology Plaza)
309.633.7200
Northpoint
8629 N. Knoxville Avenue
309.633.7400
••• *
Sheridan Village
900 W. Lake Avenue
309.633.7500
•••• *
Summershade Circle
309.633.7850
5211 W. Landens Way
(near The Shoppes at Grand Prairie)
Valley Park
309.633.7975
200 N. MacArthur Highway
(in the Valley Park Shopping Center)
SPRINGFIELD
Dirksen
2449 N. Dirksen Parkway
Iles Avenue
2424 W. Iles Avenue
(near White Oaks Mall)
• *
••• *
• *
217.528.9441
•••• *
217.546.0076
••• *
••• *
WASHINGTON309.633.7700
100 Legion Road (at Route 8)
Available by appointment.
* Available
during business hours.
•
Federally Insured by NCUA
cefcu.com
© 2015 MasterCard. MasterCard, Debit MasterCard, and the MasterCard
brand marks are trademarks of MasterCard International Incorporated.
1003-W (10/15)