Guest Assistance Guide

WARNING
Many attractions at Castaway Bay are dynamic
and thrilling. There are inherent risks in riding
any amusement attraction. For your protection,
each attraction is rated for its special features,
such as high speeds, steep drops, sharp
turns, or other dynamic forces. If you choose
to participate, you accept all of these risks.
Restrictions for guests of extreme size (height
or weight) are posted at certain attractions.
Guests with disabilities should refer to our
Attraction Admission Policy available at the
Admissions Desk. Participate responsibly.
You should be in good health to participate
safely. You know your physical conditions and
limitations, Castaway Bay does not. If you
suspect your health could be at risk for any
reason, or you could aggravate a pre-existing
condition of any kind, DO NOT RIDE!
Information in this guide is subject to change.
Guest Assistance
Guide
Welcome to Castaway Bay!
We are glad you’re here. We have plenty of exciting
attractions and shows for everyone. At Castaway
Bay, we are proud to have earned one of the best
safety records in the industry. We are committed to
providing our guests with a safe environment and we
want our guests to have a safe and enjoyable day.
Many amusement park attractions incorporate
safety systems designed by the manufacturer to
accommodate people of average physical stature
and body proportion. These safety systems may
place restrictions on the ability of an individual to
safely experience the attraction. Extremely large or
small individuals, guests who have heart, back or
neck trouble, pregnant women, people who have had
recent surgery, people with casts, braces, restrictive
devices or certain disabilities may not be safely
accommodated by these systems. For example,
height requirements are based on the size needed for
safety restraints to function properly and the level of
maturity usually associated with a certain height.
Castaway Bay’s Attraction Admission Policy has
been developed in consultation with a biodynamics
engineer and a rehabilitation specialist, based on
the recommendations of the manufacturer, our past
experience and our evaluation of each attraction
using our knowledge of the attraction in both normal
and emergency operating conditions. Our prime
consideration is the ability of each person to endure
the dynamics of the attraction without risk of injury
to that person or other riders.
2001 Cleveland Road • Sandusky, OH 44870
Cedar Fair Entertainment Company® © 2013 Cedar Fair, L.P.
100/CB14-031
Any guest who feels he may be affected by this
policy is encouraged to visit the Admissions
Desk to obtain a list of the attractions he can
safely participate in. Your Guest Assistance
Pass will provide information for our lifeguards
to help accommodate you.
Participate Safely
Attraction Admission Policy
Under the Ohio Revised Code Section 1711.551
that riders must obey all warnings and directions
regarding amusement park attractions and behave
in a manner that will not cause or contribute to
injury to themselves or others. Failure to comply is a
misdemeanor.
Castaway Bay’s Attraction Admission Policy is
designed to help you safely experience our facilities.
If you require the use of assistance to enter an
attraction, please visit the Admissions Desk to obtain
a Guest Assistance Pass.
The safety of guests and employees is our #1 Priority
at Castaway Bay. Safety is a shared partnership
between the park and our guests. Guests are
asked to review and carefully consider the attraction
restrictions using good judgment. However, we
reserve the right to make the final decision regarding
eligibility of a rider based on a person’s size, weight or
other limitations. However, not everyone can safely
enjoy every attraction. Please refer to your individual
Guest Assistance Pass for attractions that will safely
accommodate you.
This includes people who are behaving in an unruly
fashion or giving the indication of being under the
influence of alcohol or chemical intoxicants.
While all amusement attractions have associated
risks, certain individuals are at increased risk for
injury from these attractions. Carefully evaluate each
attraction to determine if you or members of your
party can safely participate. We reserve the right to
deny access to an attraction to anyone we feel may
not be able to safely experience the attraction or may
be a hazard to other riders.
Symbols indicate boarding procedures for each
attraction and are defined below.
KEY TO SYMBOLS
This symbol is used to identify attractions
where the guest may remain in wheelchair.
The following symbols and attraction ratings are
used to define our attractions on the following pages.
42"
Water Depth
Ambulatory
Prohibited for
guests with back
trouble
Accommodates
Wheelchair
Prohibited for
guests with
neck trouble
Transferable
Prohibited for
pregnant women
Must be
accompanied
by Supervising
Companion,
of proper height to
participate
Prohibited for
guests who have
had recent surgery
Must be
accompanied by a
child to participate
Prohibited for
guests with heart
trouble or high
blood pressure
Lifejacket is
required
Must be at least this
height to participate
Maximum Water
Depth
Cannot be any
taller than this to
participate
This symbol is used to identify attractions where
guests must be able to walk independently or
be assisted by a member of their party.
Attractions using this symbol can accommodate
guests who are able to transfer from the
wheelchair to the attraction by themselves or
assisted by a member of their party. Guest must
be accompanied by a companion who can assist
with transfer, as Castaway Bay employees are not
permitted to physically assist guests with transferring
from their wheelchairs.
Guests Of Larger Size
Maximum recommended weight limits are posted at
most Castaway Bay attractions.
1
Camera Policy
Casts and Braces
For safety reasons, we cannot permit
photography of any kind on any attraction.
Guests with casts and braces will be restricted from
riding attractions where the cast or brace will present
a hazard to the guest or others. Guests with full arm
(elbow restricted) and full leg (knee restricted) casts
or braces are restricted from most attractions and
slides at Castaway Bay.
Use of camera phones or any type of photography or
video recording devices is prohibited in any rest room
or Castaway Bay Changing area.
Special Services
Pregnant Women
1. Bandaids and basic First Aid available on
deck from a Supervisor.
Pregnant women are prohibited from participating
in all attractions with the exception of Castaway Bay
Wave Pool, Toddler Tide Pool, Creature Cove and the
play structure at Lookout Lagoon Family Fun House.
2.Although food and beverages are not allowed
to be bought outside the park, individuals
who have special need/diet items due to a
medical condition may bring small coolers to
accommodate such needs.
Prosthetic Devices
Guests with prosthetics which do not have any
exposed metal parts are generally permitted on all
waterpark attractions. Please consult with a member
of management prior to riding to ensure that you
have a safe riding experience.
3.
Service dogs are welcome at Castaway
Bay. Service dogs must be physically controlled
on a leash or harness at all times. Due the nature
of most attractions, service dogs must remain
with a non-riding member of the guest’s party.
Castaway Bay lifeguards are not permitted to
take control of service dogs. Guests whose
service dogs demonstrate aggressive actions
toward our guests or employees will be directed
to remove the dog from the park. Limit one
service dog per guest. Service dogs are not
permitted inthe water.
Recent Surgery, Heart, Back,
Neck Problems and/or Pregnancy
Guests with a history of
recent surgery, heart trouble/high blood pressure,
neck trouble, back trouble, or any other condition that
may be aggravated by riding, or who are pregnant,
are prohibited from riding most attractions. If you
are in doubt about your ability to safely experience
an attraction or would like more information,
please request our Guest Assistance Guide at the
Admissions Desk.
Basic Information
In general, all riders should be in good health and
free from any conditions known or unknown that
might be aggravated by riding. To participate, guests
must have the ability to brace themselves upright in
the seat and support their head and neck during the
ride movements.
2
Definitions
Criteria
Every attraction entrance lists height requirements
and special instructions regarding the attraction.
Castaway Bay uses the following terms:
Castaway Bay’s Attraction Admission Policy is
designed to allow our guests to participate in the
enjoyment of our parks as much as possible. The
policy was developed by analyzing the Neutral Criteria
required to safely participate in each particular
attraction. It is our policy to allow anyone to
participate who meets all these requirements and is
not a hazard to himself or others. We continue to
evaluate and update our Attraction Admission Policy
as necessary.
Supervising Companion: A Supervising Companion
is someone who meets all the requirements to
participate in the attraction themselves, is 16 years
of age or older, and demonstrates appropriate
observed behavior.
Accompanied By: Whenever a guest needs
accompaniment, the accompanying person must
meet all the attraction requirements, as well as assist
the guest. This includes helping the guests in the
boarding and exiting of the attraction, assisting the
guest in maintaining postural control while riding, and
assisting the guest down stairs, catwalks, or ladders
in case of an evacuation.
The evaluation of each attraction considered the
following eleven (11) criteria which may be required
to attraction a particular attraction safely.
1.Ability to exhibit independent seated
postural control under the dynamic
conditions of the attraction.
Explanation: The guest must have the body and
spinal control to sit upright without the aid of
other people or devices and be able to maintain
the proper riding posture even during bumping or
other characteristic movements of the attraction.
Hand-held Infant: A hand-held infant is a child who
is unable to walk to the attraction independently or
maintain independent seated postural control.
Functioning Extremity: A functioning extremity is
a limb over which a person has control. A prosthetic
device is considered a functioning extremity.
2.Appropriate center of gravity.
Explanation: The guest’s body must have the
appropriate weight distribution for that attraction.
Ability to hold on or brace: Ability to use one’s
arms to maintain a grasp on an assist handle and
support one’s body during normal and emergency
procedures on an attraction and to use one’s legs to
brace to maintain a seated position during the forces
of the attraction.
3.Ability to hold on with one functioning arm.
Explanation: A functioning arm is an upper
extremity or prosthesis exhibiting good grip
control, the ability to brace, and enough strength
to allow the guest to maintain the proper riding
position throughout the duration of the attraction.
4.Ability to hold on with two functioning arms.
Explanation: Ability to hold on with two
functioning arms as defined above. 5.Ability to brace self with two functioning legs.
Explanation: Guests must have two functioning
legs to be used for bracing the body during
the course of the attraction and maintaining
balance when entering and exiting an attraction.
A functioning leg may be a normal leg or a
prosthesis (see page 2 for Prosthetic Devices)
which can be used for bracing.
3
In addition to the basic Neutral Criteria defined
above, each attraction was evaluated relative to
specific temporary conditions which may prevent
a guest from safely riding a particular attraction.
Specific conditions evaluated were:
6.Minimum of two functioning extremities.
Explanation: Guests must have a minimum of
two functioning extremities (two legs, two arms,
or one arm and one leg) to brace themselves
during the attraction and assist in entering and
exiting the attraction.
•Cervical collar or neck brace
•Broken collar bone
7.Minimum of three functioning extremities.
Explanation: Guests must have a minimum
of three functioning extremities (two legs
and an arm or two arms and one leg) to
brace themselves (with tripod bracing) during
the attraction.
•Full arm cast
•Braced arm cast
•Full leg cast
•Bilateral abduction leg casts
(brace between legs)
8.Ability to enter/exit the attraction within
specified parameters without endangering
self or others.
Explanation: Guests must be able to enter
and exit the attraction without jeopardizing
themselves or others and to assist with their
own evacuation, if necessary. This may include
special arrangements such as entering through
the exit or having someone aid you in boarding.
For the safety of our team members and guests,
lifeguards are instructed not to perform any lifting
of guests, other than in the children’s area.
•The suitability of safely carrying hand-held
infants on each attraction was also evaluated.
9.Appropriate Observed Behavior:
Explanation: Guest demonstrates appropriate
observed behavior indicating a willingness
and ability to participate and/or follow rider
requirements. Appropriate observed behavior
may include, but not be limited to maintaining
proper riding position, attention and compliance
to safety instructions, proper use of all attraction
safety equipment and willingness to participate.
4
CASTAWAY BAY
CATEGORY
Low Thrill
Attractions
Mild Thrill
Attractions
Moderate Thrill
Attractions
High Thrill
Attractions
Life Jackets
A life jacket is required for anyone who is less
than 48" tall in bare feet or is an inexperienced or
non swimmer. Guests less than 42" must wear a
life jacket and be accompanied by a Supervising
Companion. Only Coast Guard approved life jackets
are allowed as flotation devices. Life jackets are
provided free of charge for guests who require one.
This policy will be enforced in the following locations:
Castaway Bay Wave Pool.
DESCRIPTION
This is a low speed, and or shallow
water attraction.
This is a low to medium speed attraction,
and/or water depth to 48 inches. Some
rider control, maneuvering and/or
swimming skills required.
Cargo Crossing
This is a medium speed attraction. Height
and water depth may vary. Moderate
or unexpected forces can be generated
during the attraction. This attraction
may require rider control and/or strong
swimming skills. Physical activity may be
strenuous.
Adventurous pool crossing with hanging nets and
floating treasure chests. Maximum water depth 48
inches. Guests must be 46" tall or accompanied by a
Supervising Companion to participate. All guests less
than 52 inches must wear a life jacket.
This is a fast paced attraction experience.
Riders will encounter changes in speed,
direction, elevation, strong water
currents, and/or depth of water, some
of which is unexpected. This attraction
requires rider body control and strong
swimming skills.
Castaway Bay Wave Pool
A large wave pool with depths ranging from zero
to five feet. Waves run on a “10 minutes on,
10 minutes off” cycle. Persons less than 48 inches
tall in bare feet must wear a life vest. Children
less than 42" tall must also be accompanied by a
Supervising Companion. Only strong swimmers
are recommended in deep water. Please note
depth markers. Hand-held infants permitted only
in shallow water.
This is a high speed and/or deep water
attraction with turbulent turns, drops and/
Aggressive
or strong water currents with changes
Thrill Attractions in speed, direction, elevation and/or
deep water, which may be unexpected.
This attraction requires rider body control
and strong swimming skills.
Creature Cove
Castaway Bay offers slides, activity areas and a
wave pool and is open to the public. Please note height
requirements at the entrance to each attraction. Height
measurements at Castaway Bay are taken in bare feet.
Swim diapers are required.
OR
An interactive pool with floatables and basketball
hoops. The water is 4 ft (48 in) deep. All guests less
than 46" tall must be accompanied by a Supervising
Companion. All guests less than 52 inches tall must
wear a life vest. To facilitate entry, a transfer device
is available.
5
Grotto Spa
Tropical Tube Slides
Water depth is zero to 36 inches, (3'). Pool contains
a waterfall. A 50 person spa. Must be 16 years of
age or accompanied by a Supervising Companion.
Observe reasonable time limits.
Three single rider enclosed serpentine body
slides ending in a 40 inch splash pool. Maximum
recommended weight limit 300 pounds per slide.
Access to tower requires guests to walk up 64 steps.
Lookout Lagoon Family Fun House
OR
40"
Notes________________________________________
Interactive play structure with various play elements
including a giant tipping bucket, sprayers, tipping pails,
net crawls, rope bridges, and four body slides. Pool
depth is between 0"-6" deep. Some slides have varied
height requirements anywhere between 36" and 40"
depending on slide. Guests need to have proper head
and neck control and a minimum of two functioning
extremities to use the slides. Required riding position
on slides is lying flat on your back with arms locked
behind head and legs crossed at the ankles, keeping
body straight throughout the attraction. Access to
upper levels requires climbing stairs.
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Rendevous Run
_____________________________________________
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Water coaster which propels riders uphill using water
jets. Guests participate in two person boats. Six inch
water depth. Access to tower requires guest to walk
up 59 steps. Maximum recommended weight limit
250 pounds per person or 400 pounds per boat.
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Toddlers Tide Pool
_____________________________________________
OR
_____________________________________________
An interactive water playground for children with
slides, water pipes, spraying gadgets and sea
creature play structures designed for kids. Water
depth 18 inches.
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6
Y
Y N N z N z N
42"
Cargo Crossing
  N N N N N N
46"
Creature Cove
  N N
46"

Castaway Bay Wave Pool

Rendevous Run
Y Y Y

Y
N N N
Y Y Y N N N N N N 42"
Toddlers Tide Pool
 
Y

Tide Pool Slide
Y Y Y
Y
 Y N N N N N N
Tropical Tube Slides
Y Y Y
Y
Y Y Y N N N N N N 46"
Mango Melee
Y Y Y
Y
Y Y Y N N N N N N 36" 48"
Tropical Twister
Y Y Y
Y
Y Y Y N N N N N N 36" 48"
Pineapple Pipeline
Y Y Y
Y
Y Y Y N N N N N N 40"
Paradise Plunge
Y Y Y
Y
Y Y Y N N N N N N 40"
Y Must have this criteria in order to attraction.
N May not attraction if has one of these conditions.
 Accompanied by a Supervising Companion.
z Must stay in 2 feet of water or less.
zl Must stay in 2 feet of water or less and be accompanied by a Supervising Companion.
7
52"
Must be 16 years of Age
Less than 54" or accompanied by a kiddie
or accompanied by a Supervising Companion
Less than 54"
Height Requirement
Hand Held Infants
Full Leg Cast
Braced Arm Cast
Full Arm Cast
Broken Collar Bone
Cervical Collar or Neck Brace
Appropriate Observed Behavior
Ability To Enter/Exit Attraction Safely
Three Functioning Extremities
Two Functioning Extremities
Two Functioning Legs
One Functioning Leg
Two Functioning Arms
One Functioning Arm
Appropriate Center of Gravity
Seated Postural Control
Y Y
Grotto Spa
Y